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Boarding was a complete mess. The whole system went down. People got wrong seat for the first half an hour.

We boarded the plane and were about to take off when we were notified that the tires had to be checked. Upon inspection, they were found to need replacement, so the entire plane had to be deboarded. After we exited the plane, United staff forced us to stay in the gate area by posting "Do Not Exit" signs on the doors connecting the gate area to the terminal. Many of us had already rebooked our flights and had no checked bags, but they told us we could not leave. This seemed inappropriate to hold people under false pretenses. When the agent told us we could leave, I asked them to please take down the "Do Not Exit" signs, as they were misleading. The agent refused, and I told them that it didn't feel right to hold people like that.

Friendly crew, but we were delayed for more than an hour and had to change planes due to maintenance issues.

Good but airlines getting smaller. I didn't like the meal but the service was fine. Flight was fine and luggage arrived. So good.

Reliable, nice crew, I fly often on that flight and I like it all.

The food quality sucks. One must starve if they do not eat flesh Or wheat based products Some variety would be expected. The trivial amount of snacks and or food is inhumane

Efficient, calm when things were delayed and kept us regularly informed of what was happening.

Airbus plane, nice and polite staff, entertainment even as it was a short flight.

Plane temperature was comfortable (not to hot) when boarding and waiting for takeoff.

Michael, our FA was very attentive, even finding me a chocolate brownie from economy class when the dessert selections were all dairy based. ( intolerant, not allergic so don’t usually need to order dairy free)

It is stupid to have to go to Atlanta in order to get to Rochester NY. I was up for 36 hours because who can sleep on an airplane. I'll next do tht again.

Horrible, delayed 3 hours due to a mechanical issue where the plane is deemed unsafe so we had to deplane after an hour on the tarmac. No credit was given even though plenty of passengers missed their connecting flights and then the baggage claim info showed that no flight was being loaded on the carousel whilst the bags were being dropped, so no one knew if it was the right flight or not since the arrivals screen didn’t show anything.

We traveled with a 7 year old that has autism and he is significantly cognitively delayed. Your site makes it known there are no wagons allowed even if they fold down flat and many autistic children cannot travel without one because they are unable to follow directions or cooperate with walking through the airport and are too big for a stroller. Please consider making exceptions for our special needs children. Also it would be very thoughtful if you’d allow seat selection for no fee for special needs families. The autistic child we traveled with must sit behind another adult in our family because he continuously kicks the seat in front of him and is unable to understand why that is disruptive. We had to pay quite a bit extra to have our 4 seats situated with 2 in row 19 and 2 in row 20 directly behind.

The crew was excellent. The turbulence was very bad and they were unable to serve our dinner. The captain informed the passengers that we were going to get water and snack instead. They provided us ample snacks instead. Otherwise the trip was good.

I loved the fact it was on time and it was a smooth flight to my destination.

Service was okay except attendant over served alcohol to passenger and passenger got tipsy and made me uncomfortable

Could not make the flight. No one would help us at all

Great flight, great landing, nice staff. Our seats were a little cramped.

Overall good experience. The wait for baggage at our destination was quite long, but other than that everything was good as expected

Do not fly on WestJet if you have a connection. It failed to integrate with my connecting Delta flight and I almost missed it.

After we boarded, we sat on the tarmac at least a half hour. Not that big a deal really but kept me from giving the survey an excellent.

I’m not Asian. That was just the only type of food available. If you’re traveling from the Americas to Asia, there should be at least two options.

As always, Air Canada flight was delayed for almost more than an hour, which made my time of my flight 15 hours which was absolutely unacceptable.

Plane was late. Too many announcements during the flight. Made me pay that deposit. Uncomfortable seats.

The help at check-in area was excellent! The crew on board was great and the legroom and entertainment is excellent!

Contacting Canada air was a disaster. I will never fly Canada air again. If you called their 1-800 number, you were told that you might have to stay on the line for two hours. That is a disgrace. You should be able to speak to a human within the first 10-15 minutes. I went over to a cluster of phones and a lot of people were on hold with Canada air for 2-3 hours. This is why I will never fly Canada air again.

It was a very easy process and my children were very happy about the flight.

We were told every hour that the flight was delayed until finally late in the day the flight was cancelled. We had to wait in line over an hour to finally get another flight. Once on the flight the host was ridiculously incoherent in the loudspeaker in flight - very inhospitable. Not happy with our experience.

Flight was late from Vancouver to San Francisco but they never announced

Delayed twice then cancelled at 02.00 in the morning. Left 300 people to sleep on the terminal floor overnight. Zero communication due to zero Air Canada staff.

This may have been the hottest cabin temperatures I have experienced on any flight prior to take off lasting for approximately 30 minutes. I am not typically one to complain but I was genuinely worried about the health of several passengers on the flight due to the extreme temperatures including a small toddler.

I got bumped by Qantas to American Airlines incurring a 6 hr layover at lax. I was not happy

Air conditioning was out for about 15 minutes that made it uncomfortable. WiFi went out halfway into the flight. Flight was about 45 minutes late.

Delayed due to weather in Dallas (arriving flight arrived late), then boarded the plane only to deboard immediately afterwards, tire needed to be replaced. Flight supposed to depart at 6:15pm but departed at 9:35pm.

Meals were not so good. Snack between the meals was very bad. Like Japan Airlines, they could eliminate the snack and make the second meal much better.

Baggage allowances are terrible and the experience of only being allowed one bag and paying so much to take sporting equipment to a known ski area should be addressed.

The flight was on time and crew were nice, seats were tight and there was entertainment available

Good service, friendly staff. Food was average for airlines and the seats were small.

They cancelled my flight and downgraded me to economy and only gave me $250 for the downgrade

The luggage was completely damaged. It was ripped at the corner and the lock was stuck. We had to rip it open.

The seats we had, did not recline and there was very little cushion. There was no entertainment module in the seat.

Seats are absolutely not comfortable and large enough. There’s a limit and you stepped over it. I understand that there’s a business class, however for the price it costs, it’s just plain stupid for a 50 minute flight.

The crew was great! They waited for me as Air Canada flight was delayed by 1:15 hours from Ottawa to Toronto. I am a bit disappointed that we could only use wifi for entertainment but I survived! The only thing I would of liked is a more comfortable seat. The seat cushions are not thick enough for flights longer than 3 hours. Aside from that, everything was great.

I upgraded to businesses class. Because of that the flight was comfortable.

Staff are the rudest in the industry … awful customer service … will never fly Avianca again

The flight attendant smashed her beverage cart into my knee, causing significant amount of pain. The seats were extremely uncomfortable. No food or drink is offered unless you want to pay the ridiculous prices for it. The schedule of flying in the overnight hours is also very uncomfortable.

Flight to Bogotá delayed by 3 h Missed connection from Bogotá to Guayaquil. Avianca unable to bring us to Baltra on time Overall delay 36h. We missed boat departure from galagos. Overall 10 day trip needed to be cancelled. Avianca was completely un-professional.

The seats were very uncomfortable. I would have upgrade or got different flight if I knew. I usually sleep in the plane but I couldn’t sleep at all. Very uncomfortable. Also no food or drink everything was to purchase, and that’s u usual for international flight.

Every food and beverage has to be paid and the seat was not confortable. They even gave water.

The worst airline, the crew so mean and rude, everything was a nightmare, if I start to write, I'll never end