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Pros: Crew was great

Cons: Lots of screaming children. Not much to do about that...

Pros: Entertainment

Cons: Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space

Cons: Got delayed

Pros: The crew was awesome! The steward was engaging and made us all laugh and feel comfortable for a short flight when he didn’t have to. He had a great sense of humor and gave the kids cookies and wings. Something I haven’t seen in many years. He and the pilots were great!

Cons: Nothing.

Cons: No Food to buy available on board. We thought we could buy something. The coffee was good.

Pros: Crew was very friendly!

Cons: Westjet connect was not available on this plane!

Pros: Crew accommodated seat change. All courteous and friendly staff

Pros: service at checkin was very good

Cons: wheelchair accessible service was poor with at least 8 of us waiting for 1 attendant at one time. Two waited more that 2 hours. I waited for about one hour

Pros: Spacious economy seats. Best Landing ever!

Cons: Offer a gluten free snack like nuts!

Pros: The food options and that we were offered drinks multiple times.

Cons: Nothing! It was excellent

Pros: The crew was super nice. My husband and I were able to sit together.

Cons: The seats were so cramped together, its a good thing my husband and I were sitting together because otherwise I would have had to been cuddled up to a stranger.

Cons: There was supposed to be wheelchair assistance at Richmond upon our arrival. Waited as long as I could. When no one came with a chair or any assistance, I had to walk ! struggling! so as not to fall to the baggage claim area, claim my luggage without any help, and then to my get myself and my luggage outside to meet ground transportation.

Cons: Have kinder staff. Be more customer oriented. Be more like Westjet.

Cons: Be on time.

Cons: Food is awful if you compare with other major airlines products. Very old plane

Pros: The crew was nice

Cons: I was ok but my daughters luggage didn’t arrive when we arrived which I found weird when we took the same flights

Cons: Seats are tiny

Pros: Crew was great

Cons: We had to go back to the gate to correct an interior light problem.

Cons: Movie selections, healthy snacks/food

Pros: Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease.

Cons: The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case.

Cons: movie selection could have been better.

Pros: Very professional.

Cons: Boarding zones is confusing. What does boarding zone "basic" mean?

Pros: Great crew. Old plane but comfy