I had heard that Turkish Airlines was great, but after flying on it from Vancouver to Istanbul, I didn't see what was great about it. It wasn't bad, but definitely not great. Middle of the road...
Frustratingly got placed in the last row with a teenage kid who was not mine and fell asleep on me. When I tried to push him off of me his glasses fell off his face and behind the chair. He seemed too dazed to crawl under the seat to get them so I had to do it. So cold and so uncomfortable. Fortunately just a short flight.
Only liked crew and food, airplane was old, Entertainment system was ok, but my luggage was delayed for 48 hours and contacting the airlines/help center was difficult with referral to different departments, not much of them speak english and was put on hold multiple time to find someone that speaks english, end result me giving up on them and contacting my Visa insurance.
Turkish airlines is the best. Entertainment needs upgrade.
Really enjoyed the eade of check-in!
This is another disease as if you have the Internet, you are ordinary deceivers!
You at KAYAK should know this flight NEVER took off. And yet you are asking for the survey?
Very bumpy ride with lot of turbulence. However, the flight landed 25 minutes early, which shortened the time.
Pros: "Food and entertainment was great."
Cons: "Squawking brats the whole 10.5 hours of the trip to IAD."
Pros: "Customer service on point. Great food, comfortable seats. Availability of 2 check in bags is helpful for those who traveling for a longer time."
Pros: "crew on the aircraft was polite and with service attitude ."
Cons: "the flight was almost 2 h late without any explanation from the ground crew whats is going on , why is the aircraft late and what would be with the connection flight in Istanbul. while arrived at Istanbul it was total mass : representative of turkish airlines was waiting and focused on a group from Korea or china , helped them and barely answered other passengers who didnt know what is the status of their connection flight , which was not shown on the screen ( to tel aviv for example ). then it turned out that my flight took off 15 min before and i was approached to turkish desk to get voucher for poor meal at 2.30 am in the morning and a new ticket . that was poor compensation for 2 h delay in BUD and delay to substitute flight that took off on 7:45 am , almost 6 h later in istanbul . i was forced to run at the airport like a mad instead of having a rep of the co , explaining the passengers where to go and get their new flight ticket and not run hundred of meters with no address in the terminal area . that experience was so bad i havent been through for 13 years . i arrived TA after 14.5 h of trip for a flight who to take 4 h net including istanbul - TA ."
Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing"
Pros: "Entertainment was good."
Cons: "Seat was moved into a middle seat. I was very uncomfortable for the flight. Crew member granted someone else seat change before mine and i asked first. Very upsetting flight."
Cons: "Flight delayed, connection missed, many gate changes"
Pros: "Boarding staff were very kind The flight took off on time"
Pros: "I had empty seats next to me"
Cons: "The guy that checked me in was very rude and wasn’t smiling at all and then he showed my passport picture to his colleague and they both started laughing. I was trying to use the restroom on the plane but there was a person in there for a long time; I waited outside patiently and then when I got in I brushed my teeth and used the toilet. It didn’t take me that long but the flight attendant knocked hard on the door but she didn’t do that for me with the other guy. I didn’t feel welcomed at all from the crew honestly."
Pros: "The entertainment option was pretty good"
Cons: "For such a long flight, there’s not much legroon."
Pros: "Absolutely everything. Food and hot towels!!! Changing reservations after missed flight very easy."
Pros: "The flight was very accommodating. Everything from eye shades, tooth brush and slippers were provided. I took the red eye and slept the whole way."
Cons: "Flight got delayed by 8 hours. The food was horrible."
Cons: "Haphazard boarding"
Pros: "Professional and friendly staff. Excellent film selection."
Cons: "Not enough security staff at Istanbuñ and no one from the airline to assist. The queues were too long at security so I had to run to make my flight. Lots of other people had the same trouble and I believe my cousin missed her connection."
Cons: "Lost my baggage, refused to give another ticket when getting to Istanbul late made me miss my next flight. Had to sit 10 hours and buy another ticket from another airline to make My destination a day late."
Cons: "The woman at the Rome airport turkish airlines counter scolded us for being a little late to arrive to the airport. She was very rude to say the least."
Pros: "(see above)"
Cons: "(see above)"
Pros: "Everything was perfect. I enjoyed my flight specially delicious food. I will definitely fly again by Turkish Airlines. I also recommend to other travelers."
Cons: "The flight arrived a little late. It was not on time."
Pros: "crew, fod, entertainment was great"
Pros: "The Transfer desk granted our request to switch our flight from Istanbul to Chicago to Istanbul to Los Angeles. A meeting that I had initially scheduled in Chicago was cancelled and would have meant an extra day of travel and hotel stay. By allowing us to go directly to LAX we got home a day earlier and didn't have the hassle of going through customs, checking in & out of a hotel and going through another set of security checks with all our bags. Additionally, we had great service, food and entertainment. Especially liked the wifi that allowed me to read and send emails, texts and do some work."
Cons: "Even though they had at least an hour to transfer the bags from the Chicago flight and put it on the LAX flight, the bags didn't make it and they didn't find them for about 24 hours but did deliver them to our home at 1:45 AM (@37 hours after arriving)"
Cons: "you can't recline your seat a bit backwards to get a nap. booked luggage is treated with absolute contempt."
Pros: "The lounge was great"
Cons: "They lost my bag for 4 days while i had a 7 hour stop over meaning they had sufficient time to arrange for it."
Cons: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
Pros: "Flight attendants are good."
Cons: "Airport, older airplanes, food."
Pros: "Very good food"
Cons: "Seats are a bit crowded, especially when declined"
Pros: "short, so the missing entertainment system id forgivable. The crew is super,"
Cons: "legs space, legs space and legs space. I will hesitate to pick up turkish only because of tha"
Pros: "Food and service was excellent."
Cons: "Get rid of the foot rest, it blocks the ability to stretch your legs during a long flight. As a result, it was a very uncomfortable flight. I do not know of any other long haul airlines that have these. I will probably not fly Turkish Airlines on any flights over 3 hours due to the cramped space caused by your footrests. Other than space, everything else was excellent."
Pros: "Space inside the plane. There were empty seats that increased the comfort."
Cons: "Lack of courtesy inside the airport and in the plane. Countless passport checkups, poor communication during the flight."
Pros: "Again, people were nice, food was good, and entertainment was still good."
Cons: "Boarding was unorganized"
Pros: "Plane was clean. Good food, nice details. Nice variety of entertainment."
Cons: "Entertainment system stopped working with about 2.5 hours left in flight."
Cons: "Crew need to smile a bit. And even if you don't choose the food in advance, there should be vegetarian option."
Pros: "Food very good."
Cons: "I was told I had an aisle seat but it was not on the aisle. Why not tell the truth?"
Cons: "2.5 hours delay on Tarmac on outbound flight; 1.5 hour delay on Tarmac on return flight. Outrageous."
Pros: "food was perfect. Staff on board wear good."
Cons: "checking in at Beirut Int. Airport as a first image for the turkish airline was fair. the lady on the counter wasn't friendly and responsive to my simple question concerning the seat. entertainment TOUCH mode of the screen wasn't working properly."
Pros: "Nothing whatsoever."
Cons: "Worst customer expireince ever. I was making a short trip to visit my very sick mother. Turkish Airline changed my connection time without notifying me such that I had 5 min left for my cooection in stambul. They gave me no other option and blamed this on Kayak and kayak blamed it on the Airline leaving me with no options. I had to stay in Birlin at my own expense. Complaint filed with Turkish airline resulted in nothing. I made several calls for update and only repose I got was we will send an email to the complaint dept. and you will here in 24 hours. This has been going on for over 5 days with no contect, update or resolution. Once back in the US, I plane to file a formal complaint with FAA and more. DO NOT take this airline. They are worst airline I have ever used and will never use it again."
Pros: "Liked most of the part."
Cons: "Requested a wheel chair for elderly person with difficulty of walking. The flight from ODS through Istambul to MIA. Did it get the wheel chair in Istambul. For such a great airline big disappointment in this matter."
No entertainment at all. Seats needs improvement & are in very poor condition. Garabge littered all over the place.
Food quality and meal menu
They have hit rock bottom.
Flight delays on both onward as well as return trips, delay of almost 3 hours each time.
Both ways the food was terrible & entertainment was zero since the screens & remotes were broken. I advise do not fly Air India
Ithe only thing I like about this flight was the direct from india to USA. Nothing works in the plane, broken seats, rest rooms, entertainment and so on
Better food and hygiene..
My first on Airindia..and very bad experience. No working TV or usb connection in a 16hr flight, if working also no new movies or very less collections. Call lights doesn’t work either. No supply of any toiletries (never ever faced this before)
Entertainment system sucks and flight cleanliness could be better. But I would staff was very friendly and give full points to them. Overall still a big room for improvement for AirIndia to happen. Wish TATA's all the best.
The pilot could have been better. He almost killed us yesterday.
This time flight was on right time without delayed
Pros: "Pathetic experience all around"
Cons: "pathetic experience"
Pros: "The crew was really good. They were courteous and helpful."
Cons: "Entertainment can be better. No latest English options. Also, inflight wifi would be a really good idea as well."
Cons: "Seats and entertainment system and programs can be better.everythibg is old in air india. They need to upgrade."
Pros: "Crew was extra helpful and kept checking on me when I had a fever."
Cons: "For my return journey I had to contact the airlines for change of date. It was a nightmare experience. Each time I called, I had to spend minimum of 45/60 minutes on hold while I was repeatedly pushed to new agents. This might be the only airline which would require an international passenger to visit the booking office personally to claim exemptions from date change penalty. ( my mother passed away and I wanted exemption because of bereavement)And to top it, no one knew the location of the booking office..."
Pros: "Good enough for 1.5 hour flight, drinks and food were provided."
Pros: "Nonstop and quick way to get from Chicago to India. Good connections from Delhi to the rest of India's metros. Easy connecting flights with great support by airport personnel to direct you to the right place."
Cons: "The crew seems disinterested in serving the cabin. Other than the 3 planned meals they seemed genuinely irritated or uninterested in serving anything else or making themselves available. The food options on such a long non-stop were woefully inadequate and the food served was sub par."
Cons: "The screen on my seat was inoperable so I could not avail of the entertainment"
Cons: "Nothing exceptional"
Cons: "food and it reached 1:30 hrs earlier than the actual time"
Pros: "Crew were so helpful and attentive helping the passengers."
Cons: "Onboarding process."
Cons: "I don’t know yet. We had to miss the flight because of the earlier flight’s delay. Ridiculous planning by whoever is the in-charge of airline scheduling. I urge people to stay away from India. They charge competitively and the service stinks. No reason to use this airline."
Cons: "I had a valid ticket with a seat number ,yet I could not board the flight, as the airline said we are over booked. I had to postpone my journey for another day. Resulting in tremendous financial and reputation loss"
Pros: "All good"
Pros: "Boarded on time, no hassles in security."
Cons: "Not a lot of in flight entertainment."
Pros: "Seats are clean on time arrival crew service entertainment system"
Cons: "Meal choice was bad"
Cons: "Didn’t even make it there"
Pros: "Crew was nice, food was okay, seats were decent"
Cons: "Crew was nice, food was okay. But i really wanted to watch a movie and the entertainment system did not work. They moved me to another seat, but that did not work either, and then a third seat, but it did not recline. I gave up and went to sleep"
Pros: "All bags were weighed and accpted while issuing ticket. Ehile boarding we were singled out without specifying reason. After a while the agent said to weigh the hand bags again. There was no change. For no reason we got stuck."
Pros: "Flight left on time and reached ahead of time Non-stop flight - was a plus Food was just ok. When flying Air India, keep your expectations low, so if you receive poor service, you are not disappointed I flew Air India thinking some seats would be empty and I could sleep however the flight was full."
Cons: "Movie selection was limited. Food was not fresh. The bread was stale The seats did not recline that well"
Pros: "Seats were spacious"
Pros: "Everything is perfect."
Pros: "What a wonderful surprise to have sat in first class! My first experience...amazing, friendly staff!! Thank you"
Pros: "Plane entertainment was ok"
Cons: "Food stewed not organised it all first time flown with air india never again we set from 11.15 to 13.15 in side the plan in Dehli coming back nobody asked if need something they carried on cleaning come u jet or qutar"
Pros: "Not a good plane not a good staff folder sucks"
Pros: "the food was vegetarian but far better than most of the domestic flights I take in the US. The food was also included in the price of the ticket. I wasn't left debating whether to buy a boxed snack for $8 or survive on peanuts and pretzels."
Cons: "Customer service didn't even try and refund even the taxes"
Pros: "Boarding experience was OK. However, extra layers of security with two x-ray machines, and the fact that I had to show boarding pass to 5 different Air India was a bot too much."
Cons: "The seat in front of my seat was malfunctioning, as in the inclined position it was almost in my lap, and thus completely restricted my movement. The TV monitor, the remote control for the monitor, and overhead light were not working. So I could not read or watch anything on TV. Also because of the malfunctioning of the seat in front, I could not use my lap top either. It was a 15 hours of misery."
Pros: "Frequency of Food Supply should be increased"
Cons: "Child luggage weight should be increased"
Pros: "The only direct flight available from India to the west coast"
Cons: "So many things. Pretty much the entire experience was poor/mediocre. Baggage drop took 45 minutes, even though we had already done web checkin. The food was OK, but very limited options were available. The crew was terrible. They basically did the bare minimum and then just disappeared into their quarters. No crew member was available for any kind of assistance for most of the flight. I asked for a second cup of tea and all I got was a snub. The crew acted as if they were doing us a favor by serving us. Unbelievable! The controls on the entertainment system barely functioned. The selection was mediocre and outdated. The plane overall was not maintained very well. The seats looked dirty. There was no wifi for any other modern amenities on the plane (e.g. power outlets). I basically cannot think of anything positive to say about pathetic Air India. As an Indian, I really wish they would do better."
Pros: "We had never flown Air India and were very pleased. They have a 24 hour call or chat service available to use which helped us because we had questions. The flight was on time and the flight crew were all very very nice and we found the food to be pretty good. Overall nice experience."