It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
It was really nice journey i personally recommend klm flight
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
Empty seats next to me - wish it had been for a longer flight!!
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Flight was on time, staff are friendly and helpful onboard.
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
Looks like a local flight. Food was horrible. No entertainment system.
I wish I knew in advance that the connecting flight was by indigo air
I appreciated the vailability of wheelchair services for persons with mobility issues all the way up to the aircraft. What could be better would be the food choices.
Awesome hospitality, awesome staff, awesome food & awesome travel time. Thanks
My baggage is lost. Flight cancelled, Rebooked ticket through long routes. Mental stress, emotional hurt
The flight was operated by IndiGo and not Qatar, which is a budget airline from India. Nevertheless, the flight was uneventful.
Economy travel is really hard with no room to move especially when the person sitting beside you is an XL or XXL size person who if moving could hit your face
It was ok, not much more can be said, as long as airlines/aircraft manufacturers insist on cramming in as many seats as possible....best of a bad situations, seats are simply too uncomfortable to sit in for more than a few hours. Lack of flexible headrests not a help on long overnight flights either.
The space was tight, hardly any leg room and the crew surprisingly were busy and did not take the time to attend to passengers, felt rushed. There was a delay for check in since the systems were down the airport staffs were accommodating
I purchased Qatar airways after seeing ads about its service. To my surprise Qatar is marketing gimmick and horrible airlines which I don’t recommend to anyone Flight was dirty including flight from Miami to Doha And Doha airport restrooms are dirty On top of this they use this pathetic cheap indigo From Doha to Hyderabad which I will never fly Also they lost one of my baggage in Indigo and still waiting to receive it. I will never travel Qatar and will never recommend
They have adopted a crazy "no paper boarding passes at all cost policy". We spent half an our at the checkin stall – my elderly mother and her grandchildren were flying. She had no phone reception for some reason (besides being an inexperienced smartphone user), the kids had dumbphones, And they still won't issue a paper boarding pass. We had to do a lengthy dance with getting the boarding pass SMS on my phone and transferring them to her phone via WiFi. This was horrible, honestly. I can't imagine how they could manage it without me being there. Trees (and airline profits) should be less important than people.
Typically good service onboard but baggage delay in airport was significant
It would be great if the flight attendants could inform people travelling with small children that at take off and landing the children should drink liquid or chew/swallow something so their ears don’t hurt. Also, Emirates serves the food to the children first. Really good idea. Best of all would be to put all children in the same area.
Turkish Airline canceled our tickets in the very last minute, with our luggage and everything else, all prepared and good to go. It’s clear that they sold the tickets for better money to someone else. Bad, Bad, Bad business!!!
this was a short flight in business class. I had problem in the Istambul airport - the lounge for Turkish Airlines was too far and we never were able to reach it
Luggage never made it it’s been 2 days and no proper update
My seat number was changed unilaterally after confirmed online checkin from widow to aisle. This applies to the Istanbul-Port louis flight. Seat was also changed for the Antalya-Istanbul flight but this was because of aircraft change, I was informed. That flight was delayed because of a technical problem with the original aircraft.
Food is very turkish. No regard for other natinalities taste and preference. The entertainment can be improved- it was the same menu on 10/8/25 and 10/25/25. The boarding is the worst in the airline industry- I suggest you ask your staff to and watch how other airlines do it.
Boarded via bus instead of the air bridge Had to wait 10mins in the bus at the tarmac before we were allow to go up
This is my 2nd time with the Turkish airline. Would definitely recommend. In stability we connected to Indiago would not recommend, very cramped seating. No inflight entertainment..service was inferior.
Got denied my flight was told on Google that Air Canada was supposed to book me a flight back home because I never was able to go to my destination. They did not help me whatsoever. I had to book a whole new flight for that reason I would write this is zero
The plane was delayed an hour. Heard from other passengers that the Vancouver connection to SFO was never on-time.
Our original flight was cancelled due to mechanical reasons. This cancellation caused us to miss our connection and we were not able to get another flight for 3 days and then needed to make an extra connection to get there. Air Canada did not rebook our flight for us, it took several hours of talking with staff in the airport and making phone calls to get the flights rebooked. We never received a voucher for our hotel and meals while we were waiting for our next flight and it was only after talking to several staff that we were provided some general information about how we could be reimbursed. We tried entering our ticket information in the website provided, but it did not recognize our flight information. When we asked someone on the phone about this they said we'd need to contact the customer relations department, but that it's not possible to reach them on the phone. I don't understand what company would have a customer relations department that you can't talk to. We spent about $1,000 for hotels and meals for our family while waiting for a flight home and I'm not confident we will ever get reimbursed for this. I understand that mechanical issues can happen to any airline, but this is the 4th time that this has happened to my wife and I on Air Canada and we have only flown Air Canada about 8 times, so this is not a good track record. Also, when we did finally get a flight home (which was also delayed due to mechanical problems), we were told we couldn't bring a standard carry on even though the information on our ticket clearly indicated that we could bring a carry on bag. The staff at the gate were not understanding about this situation.
Hoping for small compasation for having to rebook my trip back cause i had to miss 6 hrs work
Extremely disappointing. My original Denver–Vancouver–Bangkok itinerary was cancelled due to a mechanical issue. I was not proactively supported and had to drive back home after already reaching the airport. Communication was poor throughout, and attempts to contact customer service resulted in being on hold for nearly three hours without reaching anyone. Instead of being rebooked on the same direct routing the following day, I was rerouted onto a much longer itinerary via multiple cities and airlines, which resulted in arriving approximately 30 hours later than scheduled. At Denver airport, there was no visible Air Canada representative available to properly assist. Ground staff offered no real support beyond directing passengers to a phone number. There was no clear communication, no ownership, and no meaningful customer care during a major disruption. The final journey involved three flights instead of the original two, significantly increasing travel time and stress. Overall, the handling of the cancellation and lack of customer support was unacceptable. What could have been better? Clear communication during the cancellation Accessible customer service (phone support that actually answers) Proper in-person assistance at the airport Rebooking onto a comparable routing rather than a significantly longer one
Mechanical issue caused me to be stuck in Vancouver for 2 days
I explained this tragedy already with Jazz It was terrible starting with Jazz delayed 3 times so that I missed my direct flight to Mexico City and the only option was a 19 hour trip to Toronto and then down to Mexico City I was delayed by a day I had to sleep in tbe Airport on a hard bench I was given vouchers which were not honored I had no place to eat until 0545 and then catch my flight which was boarding I went to the AC counter to c/o and that was to no avail I then had the experience of my suitcase being lost and no clothes gor 2 days
Short flight, you can't do much. On nice days, announce the islands they're flying over.
they were super helpful. Agents at the desk got me on an earlier flight and I was able to get home several hours earlier.
This is a great non-stop YVR-MIA. Very comfortable plane, and no transfer through a city that gets major winter weather!
Entertainment systems did not work at all And the seats are the worse on this 787-8 aircraft. Normally I get good sleep on long flights but this time I only slept 2 hours out of the 8+.
The web check in doesn’t work. Had to wait 10 minutes on the counter for them to figure out boarding. I understand AI Express doesn’t have a practice to offer food to everyone in the business class. The flight attendant asks for name (not sure why she doesn’t know it especially with only 8 passengers in the business class) to figure out whether or not they should serve food. KAYAK should sell AI Express tickets separately, not as part of AI. Neither the experience close to AI, the Maharaja points also don’t get awarded despite Express being part of AI.
tray table was inclined by 30 degress so could not use it
Very poor experience. The entertainment screen wasn't working, charging USB was not working. There was a water leak on my head from air conditioning. The tray table was cracked. seats were old and dirty.
The plane was very dated with the worst entertainment system i have seen in 30 years. Flight attendants were responsive.
I think if i find different options I’ll travel with it but not with air India they never loaded the luggage’s and they announce the luggage’s will be arriving on belt number 5 when all passengers reach to the belt we find they haven’t loaded the luggage’s
Flight was cancelled by air India. There was no explanation provided why the flight was cancelled. Found out that the flight was cancelled because the Iran air space was closed. Meanwhile, all other flights passing through that region were operating without issues. When asked to refund money for the tickets, being told that “ As checked, we wish to share that Flight AI 116 on 15 January 2026 from New York to Mumbai was cancelled due to Iran airspace closure, which were beyond the airline’s control. While such events can disrupt travel plans, we appreciate your understanding and patience. Our team remains committed to ensuring the safety and comfort of all passengers and takes all necessary measures to minimize any issues. However, we must inform you that compensation is not applicable under these extraordinary circumstances, in accordance with the relevant regulations.” Completed unacceptable and unprofessional behavior!
The flight was on time, the entire experience was very smooth. The Flight crew were incredibly professional and nice. Made us feel very comfortable
Very old aircraft. Business class seats don’t work right. No way to get out my tray table. Crew didn’t seem surprised about the aircraft and didn’t have any real answers. Old 777 seems to not have been updated ever.
They rescheduled flight..no customer care to even reach or accommodate
