They are always so great! Friendly, on time if not early, organized boarding process. Great price too.
Better could be service of your checking staff on the gait N15 at Seattle Tacoma airport... Flight AS 378 , 08/02/2025. Time 9.45 AM. I was very disappointed of their job.
I was expecting better service from Alaska Airlines. I registered for assistance since I have a disability. The terminal in Seattle, WA was very unprofessional and at times rude. The BWI location was the exact opposite. I will NOT consider Alaska Airlines for future flights.
Flight was on time, inflight service was professional and attendants were so pleasant.
We almost missed our flight because the screen indicating our gate was incorrect. We kept checking it and it kept giving the same gate number but finally when no agents came, someone also waiting for the same flight, found an agent who then directed us to the correct gate which was at the N gate not at the C gate. We really had to rush to get there and they were already loading when we arrived.
Overall experience was good and would fly again with Alaska Airlines.
I do not feel the priority seating I paid for was was adequate for the cost. there was no difference from coach on any other airline, and it was very uncomfortable
Once I was in my seat, it wasn't as comfortable. It was very tight (width wise).
I couldn't believe how comfortable and spacious the seats are in coach! I am also so pleased that Alaska Airlines is plastic free for their in-flight beverage service.
The flight was oversold and it was a bit nervewracking wondering if I would get on the flight. I never know with these kinds of things. I upgraded to a premium seat which was great legroom and early on/offboarding but it was still shoulder-to-shoulder in the row. It was uncomfortable and took contorting though we were all civil about it. Overall, it was a comfortable flight - crew was outstanding/attentive from check-in to off-boarding. I didn't have the food, so rated it just "good".
Round trip flight to Canada and back to the US was smooth and efficient.
DTW line is too long. The flights from DTW to BWI are always delayed for unknown reasons.
It was beautiful easy and smooth experience. Thank you. Will definitely get Delta for my next travel.
After I checked in, I realized we had no seat assignment. It said they would be assigned at the gate. This was really frustrating because I usually use a lounge before flights, but I couldn't because I had to be at the gate to ensure we got our seat assignments. The gate agent arrived an hour before the flight left. I was the first one up to ask about seat assignments. She told us to wait for names to be called. Dozens of other passengers were paged, but we were not. Finally, I asked my husband to ask. He went up and was also told to wait. About 10 minutes later, they called for boarding. We still had not been told our seats. We went back to the desk and they were in a panic, saying we actually weren't on that flight. Then they made an announcement telling the stand by passengers to not board (in case we needed their seats). It was so stressful and unprofessional. Finally they gave us our seats. I have no idea what happened and why the two desk agents seemed to have conflicting ideas about our seats, whether we were on that flight etc.
Very dissatisfied with the fact that I had upgraded to first class for the second part of my trip only to find out that the lounge was still not available to me, as well as not having any food or drink service on the flight due to weather, so I lost out more than what I paid for.
Delta cancelled my flight less than 24 hours before departure and provided no alternative options. Left me to fend for myself basically. Scrambled to book flight on another airline and paid a fortune to do so last minute.. Can’t wait to see how Delta deals with my refund.
Overall it was not that bad! The delay on the second leg to Indianapolis , was really unexpected!!
Service was good for such a short flight. Small plane but smooth flight.
It was a Red-Eye flight so was not comfortable enough to sleep, but seat was as expected. Crew was great and in-flight entertainment was excellent. Flight was smooth
Could not hear any of the announcements. The speakers seemed out of service. I wish the entertainment system would allow me to watch on my own iPad than the airplane ‘s old display.
Friendly crew, but we were delayed for more than an hour and had to change planes due to maintenance issues.
Good but airlines getting smaller. I didn't like the meal but the service was fine. Flight was fine and luggage arrived. So good.
Not being stranded in Chicago for her airport to 11:30 tomorrow morning the 3rd
Reliable, nice crew, I fly often on that flight and I like it all.
Everything was great. Only thing that could’ve made it better was buy on board options for hot food, but the snacks were decent. The flight attendants were great. I had no complaints. I was able to make it to my destination safely
David went above and beyond to make our flight the best that it could be
The crew and flight was amazing. I haven't flown United in years but plan to switch to you being my main airline
Wouldn’t let me check in said couldn’t find a ticket had to wait very long Time
Seat cushions were worn down and it hurts as I seated under 5 hours of the plane ride.
I wish I had another choice. Domestic flight in the USA is atrocious.
I loved the fact it was on time and it was a smooth flight to my destination.
Service was okay except attendant over served alcohol to passenger and passenger got tipsy and made me uncomfortable
Could not make the flight. No one would help us at all
Great flight, great landing, nice staff. Our seats were a little cramped.
Overall good experience. The wait for baggage at our destination was quite long, but other than that everything was good as expected
Do not fly on WestJet if you have a connection. It failed to integrate with my connecting Delta flight and I almost missed it.
There was a man who was very rude at boarding. On the other hand personal bag measuring box is too small compared to USA airlines,
The process and flight were both smooth and trouble free
Seat back entertainment monitors would be nice. We did enjoy the In-Flight WiFi.
Delayed flight, no on board entertainment - had to use my cell phone for a 5+ hour flight
Air conditioning was out for about 15 minutes that made it uncomfortable. WiFi went out halfway into the flight. Flight was about 45 minutes late.
Delayed due to weather in Dallas (arriving flight arrived late), then boarded the plane only to deboard immediately afterwards, tire needed to be replaced. Flight supposed to depart at 6:15pm but departed at 9:35pm.
The flight changed gates multiple times and flight had to be delayed multiple times
Meals were not so good. Snack between the meals was very bad. Like Japan Airlines, they could eliminate the snack and make the second meal much better.
Baggage allowances are terrible and the experience of only being allowed one bag and paying so much to take sporting equipment to a known ski area should be addressed.
I like that the crew kept us informed but we moved back and forth from gate to gate before the aircraft arrived.
The flight was on time and crew were nice, seats were tight and there was entertainment available
They cancelled my flight and downgraded me to economy and only gave me $250 for the downgrade
The luggage was completely damaged. It was ripped at the corner and the lock was stuck. We had to rip it open.
Boarding went fine, the plane was clean, and the crew was very friendly. Seats were a bit cramped, but that seems to be typical on all airlines anymore. Cookies and pretzels were offered as were beverages - the usual. I’d fly American again.
