Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Cons: "no disappointment"
Pros: "It was a quiet early morning flight that went smoothly."
Cons: "There could have been more leg room provided for the aisle seat passenger."
Cons: "Sold out of all meals, only snacks left, before reaching my row."
Cons: "Three hours trapped on the plane before it takes off is simply too many, even if there is weather."
Cons: "We waited on the tarmac for an hour for a flight that takes 30 minutes"
Pros: "NOTHING ㅗ"
Cons: "GROUND SERVICE. The flight was delayed causing me to miss my connecting flight. The ground staff at BWI said they could do nothing about it. I spent an extra $1000."
Cons: "Connecting flight was missed"
Cons: "For an hour long flight, it seemed like enough time to serve more than just 4 choices; 1 beer, 1 wine, juice or water. I’ve been on flights that were 45 minutes and served an entire meal. Of course, what they do is still great and I am very grateful."
Pros: "The crew was very attentive, breakfast was wonderful, and the seats were very comfortable!"
Cons: "I have no complaints!"
Pros: "Great crew"
Pros: "I liked the way I was treated during the entire trip"
Cons: "we had a few turbalances during trip which couldn't be helped, other than all went well."
Pros: "Crew was very attentive and friendly yet they give you your space. I know there is no personal space in an aircraft however it felt like it. Great job."
Pros: "I was happy it was a nonstop flight on a somewhat new and very clean plane. Plenty of leg room, though the seat almost felt narrow and the person next to me was on me the entire trip. Seat comfort was good, I prefer firmer padding on a longer trip. Attendants were attentive and quick about helping passengers but felt like they didn’t want to be there. Boarding was also fast, though slightly confusing."
Cons: "I didn’t like that after I booked my ticket Alaska moved the time to much earlier in the day and I had to take off work. There’s no built in screen; tablets are available to rent, but for the price tickets are I shouldn’t have to rent something or use up my battery. Plus having to either hold my phone/tablet the whole flight or use what little space I have on my tray to prop it up isn’t enjoyable. Also the snacks were lacking, one bag of cheese crackers was my only option for a flight over 5 hours."
Pros: "Great crew"
Cons: "Very slow checkin. No urgency. Boarding pass machines were broken so everyone had to wait in line and struggled to make flight."
Pros: "Excellent service and choice of entertainment."
Cons: "The fact that if you didn’t pay for a seat you had to wait until everyone else boards then you can get a seat. Also if they could have told you to download Gogo app when we first get on the plane."
Pros: "We loved that the boarding was so easy because we had assigned seats. Everything went smoothly and we were able to leave earlier than planned because we were ready. That was nice. The pilot was great."
Cons: "The flight attendants were rude, arrogant, and didn’t do their job well. They stayed in the back texting the entire flight instead of attending to people and when someone asked for water they acted like it was a man joe nuisance. It was very off-putting."
Pros: "Liked free WiFi!"
Cons: "Switching from Alaskan Air to Hawaiian Air in San Diego is near impossible. I got off at 9:25am and had to run out of the airport and down to another terminal, go through security again and run to gate 51 from gate 10. It is near impossible for someone who can’t sprint. I was the last one to board. Lost my window seat and luggage didn’t make it. In Honolulu I found out luggage hasn’t made it for at least three other couples flying out of BWI with these connections. This combo should not be offered when people select flights."
Pros: "Excellent crew and gate staff, super friendly, accommodating, and patient."
Cons: "Lack of seatback IFE is a serious competitive disadvantage over Delta and others, particularly for coast-to-coast routes. Economy seat cushions are thin and wear you out on a transcontinental flight. And storage is extremely limited and inflexible given the hard plastic back of the seats and the barely-there netted space for personal items."
Pros: "Everything about the flight, from boarding to deplaning."
Cons: "The menu could use an upgrade but that’s the only thing bad I could say..."
Pros: "Living in Seattle, there is no other choice. Alaska gets me where I need to go with great service, great planes and direct flights to my most important destinations. Considering I have banned United, Southwest, and Spirit from my travel searches, it's nice to know my hometown airline is so damned good."
Pros: "Very comfortable and pleasant flight."
Cons: "Crew had a horrible attitude"
Pros: "Was upgraded to premium economy in order to accommodate a family that wanted to be seated together. Never been upgraded in my life. The seat was very comfortable and legroom excellent. I was exhausted from a long weekend and not feeling well but managed to sleep almost the entire four hours without being bothered. The flight attendants left me a snack in my seat pocket which was very much appreciated. Almost wish I hadn't slept so much of the flight so I could've witnessed other amenities and service of flight attendants."
Pros: "Wonderful crew. They kept apologizing for the delay but it was beyond their control. Luggage was promptly on the baggage claim as promised."
Cons: "Flight delay due to weather."
Pros: "I really appreciated that Alaska Airlines called me in advance to let me know that my original flight would be substantially delayed. They reseated me on a direct flight to Portland. Otherwise, I would have missed the wedding I was attending. I appreciate how proactive Alaska is."
Pros: "Had great interactions with crew and customer service rep, who added my TSA Prechek number over the phone because I couldn't do it when booking through Kayak. Great price for a nonstop cross country flight. Arrived on time with no drama, except for the seat neighbor who couldn't keep her feet out of my area."
Cons: "Would've welcomed a snack, but hey...can't be choosy."
Pros: "That we landed safely."
Cons: "They didn't feed us. Maybe 5 hours was too short. I downloaded the gogoentertainment app, but every movie I chose said that the movie already expired."
Pros: "Friendly staff, smooth flight"
Pros: "The boarding was quick & as usual Alaska is on time! I'd like to thank Taylor from flt 784 from BWI to SAN. She took good care of my son who wasn't feeling well."
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "The crew was friendly and very accomodating. I also liked that I could change my seat even after I checked in so that I could have the most comfortable travel possible as someone traveling alone."
Cons: "Although it worked out ok. I thought that the boarding process was a little chaotic. I expected that we would line up according to our seat rows. But the boarding process still went ok."
Pros: "The straight flight part."
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Cons: "There were no blankets and it was a bit cold on the flight"
Pros: "The service, the aircraft, and reasonable upgrades to first class"
Pros: "Great crew and leg room."
Cons: "My TSA Pre wasn't put on my boarding pass, so I had to go back to check in to get it reprinted, which was very annoying and wasted about 30 minutes."
Pros: "Fine,same as the earlier flight..."
Cons: "Again, the size of the plane, interior."
Pros: "Attentive staff."
Cons: "Long flight, no food. Crying kid that kept kicking the back of my seat (not airlines fault). They have a nice movie but you can watch on your phone.... that I learned about with 45 minutes left into a 6-hour flight. They really should have done a better job of letting passengers know about their options while in flight. A shot of Jack would have been VERY appreciated just for putting up with the kid/family. I joke.... but yeah, that would have been nice."
Pros: "This was one of the newer 737s I've gluten on recently, and it definitely makes a difference. Spacious seats and comfortable headrests made this a very pleasant trip, not to mention power outlets. Also the coffee was nice and hot."
Pros: "My flights arrived early on both ends of a round trip—loved it! Plus, it was great having more leg room than the average airline offers. I'm over 6 feet tall. Leg room is a VERY big deal for folks like me."
Cons: "On the return trip, my plane taxied on the runway for over 30 minutes due to a conga line. As a result, an early arrival pretty much became an on-time arrival, so I'll give Alaska the benefit of the doubt."
Cons: "The plane had to turn around halfway from Seattle to Vancouver due to a mechanical problem. We all later got an email saying we'd receive a discount on future travel because the airline deemed the delay "preventable." We got a second plane quickly, on the second boarding process the gate agent failed to do preboarding. I'm on crutches at the moment, so this meant more time on my feet manoeuvring around "elite status members" than I would have liked."
Pros: "Easy flight. No issues."
Cons: "No issues to report."
Pros: "I was greeted the moment I boarded."
Cons: "There was nothing I didn't like except a pending typhoon but we were kept informed."
Pros: "From checking in the bags to boarding the flight, the staff was very helpful. They really care about their customers. My friend and I were separated on the flight and they did everything to sit us together."
Cons: "I don't like sitting in the middle seat for 6 hours"
Cons: "The flight attendant said my bag was too large for the overhead bin, and would need to be checked. Her demeanor was rude, and unprofessional. She said "well, if you can close this bin, then go right ahead". I closed it very easily. Her behavior made me much less likely to fly Alaska Airlines again."
Cons: "Same comment on boarding procedures."
Pros: "I was very satisfied with my flight from BWI to LAX on May 10,2016. The crew was great. Boarding was easy. I think the value of the fruit and cheese plate was worth it. I feel like I got great value for what I paid for my ticket. On future trips I would consider flying Alaska again."
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Cons: "They lost my bags. Unacceptable"
Cons: "Provide earphones or headphones"
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "Thanks for the monitors."
Cons: "The crew seems tired."
Cons: "13 hour delay"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Pros: "Never made the connecting flight."
Pros: "It wasn’t delayed 3 hours like the first flight"
Cons: "Departing on time"
Pros: "Delta crew is always great."
Cons: "You need to update ALL of your planes to have charging at EVERY seat, not just the passengers in comfort plus or better. It’s 2019. We ALL have devices."
Pros: "Everything about delta"
Cons: "Crew was grouchy and rushed past you without really trying to cater to your needs/ get you what you want."
Pros: "Airbus was nice"
Cons: "Delayed by over 1 1/2 hours"
Pros: "I got to board early because I volunteered to check my carry-on. Very friendly flight attendants. Love flying delta. They are always consistent and the movies they offer with the gogo in-flight app are always updated and recently released popular movies."
Pros: "The whole crew was great and very accommodating"
Pros: "Great crew and plane arrived on time."
Cons: "No entertainment and no place to charge devices."
Pros: "The crew was wonderful, the flight was on time."
Cons: "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
Cons: "The seat was very uncomfortable"
Pros: "Smooth flight, on-tome departure"
Cons: "Service in business class left a little more to be desired. I had to ask for food and drinks, because I feel off to sleep in the first round. Came to Gate early, but had to wait for agent to put the jet bridge. Only one person was available."
Cons: "Hassel about getting a visa to Cambodia. Refused to give me a boarding pass for 2nd and 3 rf leg of trip. Korean Air had no problems giving me yhe passes. Otter people had Delta boarding passes shivh they traded for Korran Aiir passes but the got better seats. Food was very good"
Pros: "Great service"
Cons: "No complain"
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Pros: "I had the opportunity to send my carry on to the final destination. The flight was overbooked and there was no place to put carry on on the top place."
Cons: "I did not have the chance to choose my seat. I traveled sandwiched by two overweighted guys. I was holding my arms and was literally compressed by the gentlemen. Horrible experience. If I had the chance to choose my seat I would pick the corridor, and had a little less embarrassment and sweating."
Cons: "Delta staff is not too friendly"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Pros: "Smooth and easy."
Cons: "Not applicable"
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "All that one would want."
Cons: "The staff"
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Pros: "Efficient boarding. Friendly service."
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Pros: "The crew were AMAZING and made the flight so much better. Boarding was easy. I also love that the pilot acknowledged the Service men and women on our flight."
Cons: "The older plan didn't have some of the perks that I expected from Comfort +... No conformed headrest, no USB plugs... I paid extra for Comfort + and expected some of these things."
Pros: "Staff were courteous. Captain explained reason for delay."
Cons: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Pros: "Upgrading to First Class made it worthwhile."
Cons: "As a minority provider of service at BWI, the gate was the furthest from the entry. Gate security is almost always a source of delay here."
Cons: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."
Pros: "Booked as Delta but flew WestJet. Crew was amazing!"
Cons: "Only minimal snacks available due to shorter flight."
Pros: "After the extremely long wait to check bags which made us miss the flight, the date crew got us in another flight...it wasn't direct which is what I paid for, but they did get us out, but i missed an interview because of the lack of crew and a missing luggage."
Cons: "Checking a bag, delta did not have enough crew to get everyone thru to their flights. We waited for 80 minutes inline to check a bag. Then we ran to the gate inky to find the gate was closed less than 2 minutes before we arrived. At least 20 others also missed the plane because of the lack of crew and long lines checking bags. It was frustrating, irritating, uncaring crew checking in, and a bit rude. Then on of my checked luggage was lost enroute - which made getting off the flights even later which made me miss a meeting that I was scheduled to be at. All because you didn't have the crew needed to check in."
Not having an almost 10 hour delay. Once landed having a place to depart would be nice and once arrived no staff to get us off the plane. It’s 1am. Kids are crying because they are tired. Worst flight.
Pros: "My special needs son wasn’t seated with us, crew was very kind and accommodating. And even though we managed to shuffle the rest of the family ourselves, they came back to check to make sure he wasn’t by himself."
Pros: "The crew were super nice even though we were a little late leaving, we made up time."
Cons: "For a stripped down airline I was still very pleased with the trip. It really reminded me of a Southwest Airlines."
Pros: "The crew was very kind"
Cons: "I was very uncomfortable the whole time. No room to move, or get up to use the restroom.drinks were flat."
Pros: "Timely departure and before time arrival"
Cons: "Extra charge for cabin luggage"
Pros: "Staff was very friendly and patient despite setbacks. Really appreciate how hard the whole Sun Country crew worked."
Cons: "Our flight was delayed 3 hours due to mechanical issues, which ended up having us get caught in a storm in Orlando. We ultimately de-planed 4.5 hours later than planned."
Pros: "They got us safely to our destination."
Cons: "First of all, I tried to check in the night before our flight, only to find out that the only way you can do that is to pay money to select your seat. So, we checked in at the airport, only to find out that the cost for a checked bag is now $25 instead of the $20 it would have been to check in early online. Not to mention the fact they charge your for a carry-on which is $30 if you check-in ahead of time, but $40 if you check-in at the airport!! Clearly they want to try to give people an incentive to check-in early, which is fine, but then making you pay extra just to select a seat!! What a joke! We will NEVER fly Sun Country again!"
Pros: "Nothing about this flight went well. We landed in Orlando at 4am. And we’re stuck on the plane for 6 hours."
Cons: "No USB ports to charge devices. No tv. No compliementary food while we waited."
Pros: "We got our luggage quickly."
Cons: "Wish it wasn't so expensive to carry on my luggage."
Cons: "The seats are too close together. When I tried to eat my salad my head bumped into the seat in front of me."
Pros: "Direct flight. Being on time."
Cons: "No food or entertainment. Not much leg room. Baggage policy"
Pros: "Wheelchair assistance"
Pros: "Nice Staff"
Cons: "They charge for everything the planes are a bit outdated, boarding is backwards they load middle bank then front very weird."
Pros: "Everyone and everything was extremely efficient. I particularly enjoyed the pre-recorded timed announcements."
Cons: "My flight time was changed multiple times, the final change was not communicated and myself along with other passengers missed the flight. Employees refused refunds, failed to apologize and/or provide a phone number to reach Sun Country. Did not offer to reschedule or assist in finding another flight. Overall seemed unorganized, unhelpful, and common courtesy for customers was not exhibited. Never flying with Sun Country again,"
Pros: "Sun country people honestly seem to like their jobs and their customers. It shows in their work. I hope they can continue to make enough money being nice."
Pros: "Flight staff were friendly. We actually felt like we had more room. On-time."
Pros: "So comfortable and clean!"
Pros: "Friendly staff"
Cons: "no snacks"
Pros: "We got exit row seating for free"
Cons: "We didn't know if we would be seated together and I reserved seats in advance and I think was upgraded to exit row but not sure. Also not sure how to reserve return flight seats to make sure we are together."
Cons: "The way the mechanical delay of a broken windshield wiper was poorly communicated, the 4 hour delay before even ordering the part (confirmed to me by a family member working for the airport) and total delay of 15 hours for the flight proves to me that Sun country is unreliable and will never receive my business again"
Pros: "On time, professional crew"
Cons: "The canned safety audio"
Pros: "Very friendly, efficient , clean, comfortable and reliable"
Cons: "Which there was more flights to Boston vice versa"
Pros: "Left on time, landed early. Comfortable seats. What more can you ask for on a flight."
Pros: "short wait lines to check in and security"
Pros: "Sun Country checked my bag for free since they were short on space. The seats were comfortable and they offered drinks and snacks often. The staff were friendly and helpful."
Cons: "We took off late due to a mechanical but were not updated regularly."
Pros: "I liked on the way there that the pilot came on a few different times with announcements with is very calming to get updated. This used to be a given; however, it isn't anymore so this was nice. plenty of seat room."
Cons: "turbulence was pretty bad on our flight both ways. Pilot on the way back began descent and all standard announcements were made by flight crew, several minutes later he finally announced he was landing. The price"
Cons: "the fact they didn't tell us what was going on...we sat there waiting to board for over and hour with no explanation."
Pros: "Everything moved along swiftly. Check in, boarding, and departing the plane."
Cons: "No in flight snacks without purchase."
Pros: "Crew friendlinesss"
Cons: "Boarding was confusing."
Pros: "The plane was clean and the crew friendly"
Cons: "The check-in counter was limited in ability to serve frequently telling customers to call the 1-800 number which didn't pick up for anyone. Not helpful."
Cons: "Flight was continuously delayed, had to take a packed bus from the gate to the airplane... not sure why because nothing was explained, everything was a surprise. Had to board the plane in the windy, cold outdoors then sat on the plane for another hour waiting to take off. No free beverages were offered - not even water or blankets or eye masks to make the late night flight somewhat managable after all the delays."
Pros: "Boarding was quick, I checked a bag and was able to pre board. We arrived slightly early."
Cons: "Didn't get a free snack (so I can't rate the food or the entertainment as there was none), couldn't check in online"
Pros: "You cannot checkin online without joining Ufly.....but no one ever told me that......this is ridiiculus"
Pros: "Flight attendants very helpful and accommodating."
Pros: "The staff helped get a full flight underway in a timely fashion without being rushed."
Cons: "Checking in was smooth however the loading was not organized."
Pros: "Easy access to loading helpful customer service checking in great service on plane . The attendants were so pleasant. Loved the whole experience."
Pros: "Cost to check bags was only $20 for the first bag! The staff was helpful and polite"
Cons: "No entertainment options or food available to purchase, so be sure to bring your own food and entertainment."
Pros: "I like that SunCountry flys directly to my most important locations,"
Cons: "Can't spring for a bag of pretzels or something?"
Pros: "The crew was very courteous and friendly"
Cons: "I thought that for the amount of money that this flight costs, there should at least be a free snack; especially if there is a delay"
Pros: "The crew were very helpful and pleasant. I was very satisfied."
Pros: "- friendly, efficient staff in airport and on board crew - with the delays, i felt staff kept as updated as much as possible"
Cons: "- 4 hours delayed (JFK not allowing us to land)!!! - delay in airport, delay in air (started to descend several times and then would go back up)"
Pros: "Crew, on time, wheelchair service"
Cons: "Cramped seating, food"
Pros: "The 2+2 seating in first class is a very nice change from coach. The employees are very nice and knowledgeable. The price break between checked bag fee and free checked bags of first class make it an easy decision to fly first class."
Cons: "The seats while having more room were uncomfortable for a 6'4" tall person (headrest digging into my shoulders and an odd lumbar section that seemed to be designed to give you back pain. However, the return flight seats on a different plane were incredibly nice and reclined more."
Pros: "Staff friendly & efficient Price was good."
Cons: "Tiny seats -- no leg room."
Pros: "I liked getting to board first because I volunteered to have my carry on taken as a checked bag."
Cons: "I didn't like the amount of space I had. But that can be expected, so not a big deal."
Pros: "The crew was friendly and attentive, there were extra seats on the plane which gave us room to stretch out. Easy experience all around."
Cons: "Apparently (from the conversation behind me), the cheese/cracker platter ran out on the flight, which I had on a previous flight. Its awesome, but if this is worth writing about, then I cant really complain."
Pros: "This was the first time I flew Sun Country. I travel a lot for business and they were great. I would certainly fly them again."
Cons: "My inflight entertainment wouldnt work."
Cons: "Lots of delays and sometimes confusing communications from the airlines about departure times."
Cons: "On time departure"
Cons: "Be on time"
Cons: "Full flight, but exceeded expectations"
Pros: "MIA to EZE we got the priority seats and it was worth the extra expense."
Cons: "Honoring paid reservations. Our flight was cancelled and rescheduled 4 times within the last few days. Communication. No one emailed me or called me to give me options or to even tell me they were kicking me out"
Cons: "British Airways but the flights were operated by American Airlines who I've always had terrible experiences with. This was no different. TOTAL NIGHTMARE"
Pros: "New plane"
Cons: "Boarding, no gate changes, no flight delays"
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Cons: "No window at the window seat"
Pros: "The flight crew was pleasant!!!"
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Pros: "Nice new 737-800 w/ comfy seats, but the plane was nearly 40 mins late due to previous flights."
Cons: "The flight was fine, just be on-time."
Pros: "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"
Pros: "Crew was very nice."
Cons: "WiFi was not gogo; entertainment system didn’t work - no audio. They rebooted it multiple times but it would not work. No compensation was offered and the entertainment in the app did not work either."
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pros: "Boarding process was fast and organizedfor the most part(people for lines before they are called)"
Cons: "No food or entertainment, but I do understand given the duration of the flight!"
Cons: "Turbulence throughout the entire flight, couldnt sleep, and they didnt offer any snacks because of this"
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Once we boarded in philly"
Cons: "The amount of time on the ground"
Cons: "Delays departing delays connecting delays delays delays. Flight attendants were very pleasant."
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Pros: "Flight was on time and not cancelled."
Cons: "AA does not consider USPHS Officers as military despite beer mg defines as such in the Servicemember Civil Relief Act. All to make a dollar."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Cons: "The fact that luckily we checked the night before and had to drive to philly to catch flight"
Cons: "Lost the flight because of TSA who didn’t care I was missing the flight and gate personnel who didn’t allow me to get on board while the jet was still there. A nightmare and my luggages are still somewhere..."
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Pros: "Not at all"
Cons: "I made the reservation without knowing that Americans airlines has a boarding number 9 where you are NOT allowed any carry on. Awful lesson. You are given the worst seat and you cannot store any thing in the overhead compartment. Or there make you pay $60.."
Pros: "Boarding was fast and smooth. The flight was great, seat was comfortable."
Cons: "Plane had not been cleaned"
Pros: "Crew and actual flight were great but something was broken on the rear air conditioning unit. It was a full flight and 86F in Dallas and 77F in Columbia. I was seated in rear of the plane very very hot with all the people on the plane. I felt it was difficult to breath once we were on the ground in como. We were at the gate and everyone stood up to get off but the doors remained closed for awhile. It seemed to get even hotter."
Cons: "Crew was great and the flight was smooth."
Pros: "Comfortable and smooth"
Pros: "Very nice in flight staff"
Cons: "The seats are so uncomfortable"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Cons: "Flight was cancelled and we were never notified!"
Pros: "Puntuality in both fly's"
Cons: "More options with first class food"
Cons: "Luggage did not arrive with us"
Pros: "Everything was perfect."
Cons: "The worst airline. Poor customer setvice and every single fligt was delayed and they offered nothing."
Pros: "SAME AS ABOVE."
Cons: "SAME AS ABOVE."
Pros: "Second leg when purchased extra leg room, that's the way all seats should be. We boarded timely but then left late. Free tv was nice although I didn't watch it."
Cons: "Don't like the glass of soda and they don't hand you the can but that's just me. Lare departure."
Pros: "The flight was cancelled and they refused to pay for my hotel and food. They finally paid for the hotel but not food."
Pros: "The meals and the consistent drink service was great"
Pros: "It was on time"
Cons: "For Air Canada to go bankrupt."
Pros: "Crew were accommodating. Not enough leg room."
Cons: "More elbow and leg room."
Cons: "First plane was newer, 2nd plane was older."
Pros: "All the staff were very helpful, even having boarding passes ready for us for our Vancouver connection to Portland."
Cons: "I'm 6' 7", so for me, economy-class seats are usually the closest I come to being tortured. The food was just OK - not what I normally eat but I'm sure it's fine for others."
Pros: "Crew was great, especially Terrace to Vancouver part, very rough landing in Edmonton, which I know is not the airlines fault."
Cons: "More leg room, when the people in front laid back their seat, it was crowded."
Pros: "Air Canada is consistently a great overall experience."
Cons: "The food is terrible. It's the worst of any airline I've ever taken."
Pros: "Crew, seats and entertainment. Unfortunately a rude passenger in front that put their seat back too far and refused to compromise so didn’t have much leg room over a 6 hour flight."
Cons: "Ran out of half the food options halfway down the plane."
Pros: "Friendly staff"
Cons: "2 hour delay due to mechanical issue sitting on the tarmac."
Pros: "Crew were exceptionally good, friendly and helpful. Great entertainment system."
Cons: "The food is terrible, overcooked watery beefless beef dishes. Better ti brng your own food."
Pros: "Staff were friendly and helpful."
Cons: "Movie selection was limited although I found one in the lot that I thoroughly enjoyed. As always with Air Canada, you only get the most basic snacks and everything else is extra."
Pros: "Really nice comfortable seats, amazing windows larger then usually with new technology. Food was ok. It was nice that crew constantly was offering drinks"
Cons: "This was a direct flight from DFW to Vancouver. 3.5 hours. Upon arrival in Vancouver we were paged to baggage claim and informed that our bags were taken off the plane and would arrive later in the night. Problem was, we were leaving on a cruise at 4:30PM. Our bags had two cruise luggage tags on each bag. When our bags were delivered to us 2.5 days later in Ketchikan, Alaska - The cruise tags had been torn off our bags. There were a minimum of 8 vacant seats and corresponding luggage not on this plane. I believe Air Canada had a chance to load more cargo and removed our luggage to make more room for the cargo. I will never fly this airline again. I had nothing good to say to anyone on our cruise regarding this airline. Terrible passenger service. The guest services said that 16 bags were delivered in Ketchikan from Air Canada."
Pros: "In flight attendance was excellent and we were nearly overfed with plenty of drinks, snacks and meals. It was nice to see both young and elderly ladies as air hostess. This is a strong statement in non discrimination on Account of age in employment. To see a red Indian lady among them was very refreshing."
Cons: "Dimming of the windows was not user friendly and we had to put up with bright reflected lights from clouds. On ground both in Calgary and Vancouver the wheel chair attendance was not at the same level as in Frankfurt where it had been given with paramedic competence."
Pros: "Flight departed on schedule, and landed early."
Cons: "Due to the checked baggage fee, everyone brings massive, heavy carry ons that clearly are oversized and then overhead bins get full fast. I don't understand why airlines don't check people's carry on luggage for size and weight."
Pros: "Flight was great. Check in not so."
Cons: "On March 18, 2018 Joanne, Kevin, and Allison Sheridan were booked to go from SYD to YYJ and only Kevin took off. We went to the airport and my daughter Allison was too anxious to get on as she had to leave her father behind. After she calmed down we went to get on the flight and the lady at the check in, (Onwsha) said it was too late and we could leave the next day. She changed my tickets on the computer and said if we came on Monday, March 19th there wouldn't be a charge but if it was any other date it would be $150.00 per ticket/person. When I arrived to check in on March 19th I was charged the $300. I spoke to Sharon Smith who was with Air Canada Customer Service Coordinator and I explained I was told something different by the customer agent. I told her if I knew that and I was told by Onwsha I would have went on the flight on March 18th but would not have checked the bags and just taken carry on luggage as my husband was still at the airport and he could bring them when he came over. Sharon Smith said there was nothing she could do and we had to pay the $300.00. It really has left a bad taste for me with Air Canada especially how many seats were spare and I was told something different from Onwsha. Thank you for your time. If any other details are needed feel free to contact me."
Cons: "Air Canada Check In staff were extremely rude and unhelpful. My flight was at 7pm and I arrived at 6:10pm because I got stuck in traffic. I had already checked in online, all I needed was to get my baggage tags and drop my bag off. Instead of telling me where to print out my tag, they made me stand in line to talk to the check in staff at the counter. By the time I got to the counter, it was 7:40 and there was zero chance of my bag being checked in for this flight with the staff showing me attitude. When I told him that all I was here before the drop-off time and all I wanted were tags and that his other staff just told me to line up without helping, he just said "you can buy another ticket for the next flight or leave your bag here and pick it up when you return from your trip." Honestly, the worst customer experience I have ever had!"
Pros: "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
Cons: "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."
Pros: "The plane was clean and seemed very new. The boarding process was streamlined in an organized way. The entertainment system was okay."
Cons: "The plane was a huge B787 Dreamliner and the airline didn't allot enough boarding time to accommodate the hundreds of passengers that needed to get on and settle in. Because of this, the flight was delayed by almost an hour and many people missed their transfers. It seemed like an unreasonable lack of foresight to schedule only the standard half hour before takeoff to board ~300 passengers.On top of that, the flight was roughly four hours long (five with the delay) and no complementary food, even a small snack or two, was offered. The seats in coach were made to be decently comfortable padding-wise, but I felt more packed in like a sardine with the people next to me than on other planes. The flight attendants seemed extremely stressed and overworked, and I couldn't blame them."
Pros: "Great food and good space for economy"
Pros: "Getting off."
Cons: "I had a seat with a drip, probably condensation, that feel on my head and face throughout the flight. At one point during takeoff it was a steady stream of water. I sat with a napkin perched on my head and would mop up the water between events. That was a first! And with a long 14 hour flight, not welcomed."
Pros: "The flight crew went the extra mile to give good service. There were plenty of meals and snacks throughout the trip."
Cons: "The bathrooms are cramped, they are clean however. Seats are also very close together, others must get out if you are in a middle or window seat."
Cons: "There was a horrid family in the row in frony of me that absolutley refused to control their child at all, even when airline staff stepped in , so a really long flight was made to seem even longer and sleeping was out of the question."
Pros: "Arrived at destination"
Cons: "Ground crew were horrible and unnecessarily rude It’s difficult to deal with hoards of people, I get it, but we were pleasant and cheerful and were treated with harsh indifference, decided to seek another agent and he was dismissive Everyone was treated like they were annoying and troublesome children! If AC would just find nice people who have a hint of compassion we’d accept being late and squashed"
Pros: "The hot dinner was good"
Cons: "The pudding was poor, it was just a wrapped cookie. The movie selection was terrible! Most of the films were very old!"
Pros: "great service from start to finish would use again"
Pros: "Flight attendants were courteous"
Cons: "We have to buy our own food"
Cons: "no entertainment"
Cons: "Someone was in my seat (and feigning sleep). Not a big problem, I just sat in another seat, but kind of uncool. Cabin crew were never aware, which is odd"
Pros: "Constant supply of food"
Cons: "No entertainment on seats"
Cons: "Baggage hasn't arrived after 45 minutes"
Pros: "Overall a good experience. Had to pay for food but it was quite good so I didn't mind. Supposedly the crew were short staffed but I found them attentive and helpful and to be honest I believe the people who complained may have been a little precious."
Cons: "Food was terrible especially for Prem economy. Chicken dish very bad. Difficult to get a second glass of wine with main meal."
Pros: "The flight was pretty empty so one of the flight attendants let me and my three other friends each have our own personal row in the back of the plane. This made it very comfortable and enjoyable."
Cons: "Not having any free food options was a bummer, as we had to run to catch this flight and had no time to stop for food in the airport before."
Pros: "Flight was good. Left a bit late but made up time"
Cons: "Security took nearly an hour to get through even though it didn't look very busy."
Cons: "Our flight was cancelled after already waiting through a 3.5 hour delay. The inbound flight was delayed due to weather, and as a result, there was no crew available for our flight. This left us stranded at Pearson at 3am with no Air Canada agents available for assistance. After a two hour wait on hold with Air Canada customer service, we were told the earliest flight we could get on was two days later. Unacceptable. We ended up having to buy tickets with WestJet. Weather delays are understandable. Not having sufficient customer service agents available for assistance nor having enough crew on call is inexcusable and incompetent."
Pros: "Very helpful crew and staff assisting with golf buggy ride"
Cons: "It was horrible experience going through the Vancouver custom. Some one decided to random check a brown guy traveling alone. Okay, I get it. I give them credit for profiling me. But, I was very disappointed that they only know and follow the rules in their book. Dumping the luggage and wallet on the floor and then asked me to put everything back was not gonna help you find anything. They need to be bit smart and have some people skills. I mean a car salesman is smarter than this custom officer. I walked in for random screening with great respect for those officers but walked out with zero respect and maybe worse experience of my life. If you mistreat a innocent person just have a courtesy to say sorry or give them a stuffed canadian bear. We can understand!! One last thing for custom or border officers, treat the people the way you wanted to be treated."
Pros: "Air Canada ground crew where very good and helpful as where all staff"
Cons: "Plane was overly cramped, if you eliminate one set of seats and only had 8 across and less row, I think you would make great improvements to overall customer satisfaction if the seating was mad alittle more comfortable"
Cons: "had to pa for poor selection (the cheese "platter" ran out quickly :( )"
Pros: "Excellent entertainment system including film festival movies and shorts to pass the time. Friendly crew."
Cons: "Very poor pre-boarding area in San Francisco, but I don't think it's Air Canada's fault. Poorly organized seating in the pre-boarding"
Pros: "I thought the overall service was very good. I like how well the crew communicated with the passengers and how smoothly everything went."
Cons: "The food (dinner: chicken with rice, breakfast: eggs) was ok, maybe even a little yummy, but could've been better (eggs where a bit too wet). I also felt like the movie selection was rather disappointing. A lot of not so great hollywood blockbusters."
Cons: "The check in counter was a mess. Though we had checked in online, it still took forever to check in at the counter as the machines could not print out the bag tags, then there was another line up for dropping off the bags. Those machines also could not read foreign passports though Canadian ones were fine. So we had to wait for our friends who were from overseas. The stewardess doing the announcements went so fast you could not hear her except for a few words, and she had a very strong French accent so it sounded like she was speaking in French all the time. But at least she was better than the pilot, whom we could not hear at all. The only word we heard was "cloudy"."
Pros: "Staff and food"
Cons: "We lost one of our bags"
Pros: "Great service, friendly staff, fuss-free boarding, good entertainment selection."
Cons: "Plane could have been slightly cleaner (eg replace old, ratty in-flight magazines). Food was reasonable but a bit bland."
Cons: "Hair in my breakfast and they wouldn't give me another meal also by the time they reached me all the options but the overlooked egg was available they didn't explain just dumped the meal on my tray table and when I asked for the other option was told straight out no... I've flown on many airlines and that was by far the most foul meals I've ever had budget airlines do better won't fly ac anytime again.... My original flight was delayed 5 hours to connect so I was transferred to another flight and my bags didn't make it so I went 4 days without luggage also"
Pros: "Boarding was pretty smooth and crew was ok."
Cons: "It was very cold in the airplane and if you wanted a blanket you had to pay for it. Also no free food was served. The plane was slightly delayed (~10 minutes)."
Pros: "Entertainment system is good"
Cons: "Crew was an hour late arriving at airport so flight was delayed. No food, not even a snack, on a 5+ hour flight is not acceptable."
Pros: "The crew is always very kind and welcoming"
Cons: "The flight was delayed without any notification. 1. I could have arrived at a later time at the airport as not to wait so long. 2. It cost me a taxi because I missed the train as planned."
Pros: "service was wonderful and I appreciated the assistance in handling my luggage in Dublin"
Cons: "Nothing really"