The standard of service should be improved. The food menu standards should be match with international standards
Worst experience never choose air India
Pros: "Crew was little helpful and nice ."
Cons: "1. Entertainment screen should be working in 15 hour flight. 2. Food tasted like it was rotten. 3. Boarding took forever 4. Plane had a bad smell inside the Cabin ."
Cons: "The headphones are not working"
Cons: "Everything Sets, lights, bathroom, food, service, Lots of maintenance issues"
Pros: "It was a new flight so everything was neat and clean."
Cons: "The all male crew was rude like hell and were chewing gums the whole time. The landing was super pathetic I for a sec thought the flights gonna crash"
Pros: "Food and service was good"
Cons: "Entertainment must be improved besides seat and washroom upkeep"
Pros: "Amazing crew, awesome food and very good customer service. Overall, great experience!!"
Pros: "The cabbin crew they don’t even talk nicely to the passengers they have attitude, they don’t even provide extra pillows Food was bad Service was bad Airline is bad six hours delayed from delhi to Hyderabad two times security check that is unexpected. They don’t even realize new born babies, infants, old age and sick peoples are traveling. This airline is dumb, worst, poor, bad, I’m not going to suggest to my relatives and friends neighbors for air India airline."
Cons: "I don’t like food it’s not enough for one person if I ask extra they said we don’t have it, it’s ridiculous it’s long journey you should provide extra food, it was nasty food and not enough."
Cons: "The audio jack/port of my seat wasn’t working for the entire duration of the flight ; the food was not good; uncomfortable seating plus they didn’t inform me to check out my luggage at New Delhi and check them back in for Kolkata after clearing customs; this made me miss my baggage"
Pros: "Their luggage policy allows one free checked bag and one carry on"
Pros: "Smooth nice flight, crew pleasant, long walk to & from gates."
Cons: "only 3 check in counters staffed. Domestic Flight was routed through International gates & terminal - big pain. Finally a small newly wed bride sitting next to me took up more of my space than a big overweight person, very obnoxious. My aisle seat back did not recline - broken."
Cons: "I paid fee for preferred seating but airline did not allott the seating that I selected."
Pros: "What's not to like about a $826 round trip flight from SFO to BLR, bought at a week's notice? The flight was on time, the crew was courteous, the legroom was more generous than most airlines."
Cons: "Most of the USB ports on the entertainment units don't work."
Cons: "Took about an hour for the luggage to arrive"
Pros: "good service."
Cons: "no paper towels"
Pros: "Fastest way to/from india thru unique routing. Great and convenient departure and arrival times at respective ends. Air India Maharaja Business class beats Lufthansa first class (the decor and seats need upgrade)."
Cons: "Movie selection had to be supported by netflix downloads for the 17hr flight"
Pros: "Crew were very prompt and helpful in responding to issues."
Cons: "Even though crew were prompt, there were some issues which they couldn’t solve. Seat wasn’t reclining, TV screen wasn’t working even though crew rebooted it for almost 5-6 times, TV remote was broken and not working, head phones weren’t working, food was not so great."
Pros: "Food and crew"
Cons: "No wifi, Entertainment screen never works they have to reboot all the time still doesn't work, Headphones provided are very poor"
Pros: "Nothing is organized and over all very worse airline experience. No respect to customers"
Cons: "Almost everything I disliked. Crew were not accommodating and helpful. Need better service training on how to treat customers."
Pros: "Good flight.....reached in time."
Cons: "Check in luggage in two belts at newark airport creats confusion.."
Cons: "Everything, old plane, not friendly crew, services terrible, broken Entertainment systems"
Cons: "Flight got canceled . But passengers were not told about it . Instead they were asked to just leave the boarding area and go back to the booking counter to get new boarding passes. When the passengers reached the boarding counter, new passes were not issued. Passengers were asked to simply waiti for 3 hours to find out if flight wasn’t going to leave . After 3 hours they were asked to wait a another hour. After 5 hours passengers were informed that flight was canceled and to check back the next day for the flight. No reasons we’re pricided. Weather was clear. Staff did not know anything. They would r even associate themselves with Air India. I would not tecommmed this airline to anyone . If this is any evidence of how any airline is run, then I wouldn’t feel safe traveling in that airline."
Pros: "Legroom and timeliness"
Cons: "Cleanliness: there was hair in the headset as well as in the seat pouches. Broken items: lot of things like headrest and entertainiment controls were broken Entertainment: limited amount of movies compared to other competitors Food: limited options and they ran out of non veg option during one of the meals"
Pros: "Service and Food"
Cons: "Entetrainment system and plane quality"
Pros: "Good service and smiling faces"
Cons: "Checking in process was long and not organized."
Pros: "The food was decent. That’s about it."
Cons: "Other than this, the on flight entertainment was broken for the 15 hour flight, and people and their kids became restless. The staff refused to do much about it. It was a really bad experience. Some of the lights weren’t working for people who wanted to read and they were told to stand near the bathroom area for light. Overall, I won’t be flying air India again."
Pros: "Great stuff on board. Short and sweet flight."
Pros: "It was better than the international flight."
Cons: "neither my TV nor my remote didn't work. when I spoke to stewardess the response was half the TV's are not working"
Pros: "It is a direct flight to NYC!"
Cons: "The laziness of crew and their attitude. The paucity of snacks and food . The limited entertainment on board."
Pros: "Non stop"
Cons: "2 hrs late"
Cons: "I had booked an aisle seat for all legs of travel but the gate agent gave boarding pass for center seat."
Cons: "My prior flight was delayed from another airline so I missed boarding Air India flight. Air India would not honor or reschedule my flight even with a change fee. Had to purchase a new ticket at last minute at much higher prices. Supervisor was rude to me and unwilling to help and they gave me a middle seat after waiting another 12 hours for next flight. No thanks Air India!!!!"
Pros: "A lady staff (in JFK airport) helped me and my wife sit together although we had different seating rows"
Cons: "Non functioning video screens and audio jacks, they were out of food (poorly managed count of veg/non-vegetarian passengers) requested us by adjusting to eat only curry without rice or roti. This happed both for dinner and breakfast. Flight Attendants served only one drink per person and were rude when asked for one additional drink. The connecting flight was 2 hr delayed in delhi, whereas i booked shortest duration flight to Hyderabad paying $150/ ticket due to family emergency but not worth as i was 3 hours delayed overall."
Pros: "The size of the plane was big."
Cons: "They combined 2 flights and boarded people going to Bangalore and did not say anything about it. The pilot acted like the plan all along was to go to Bangalore instead of Chennai. It took us 5 1/2 hours instead of 2, and many people missed their connections. We were 3 hours late to Chennai. None of the flight attendance knew what was going on either. Terrible customer service."
Pros: "Overall performance was good ; Food was good. Cleanliness was satisfactory."
Cons: "The departure was delayed by 45 minutes."
Cons: "Baggage was misplaced and left in Mumbai. Not sent to destnation."
Pros: "Food, timing"
Cons: "When we went for checkin, the guy asked some Airlines code which I dont know. He took 15 mins to check us in.."
Pros: "Had good legroom; seating was comfortable"
Cons: "Food was not up to mark. The touchscreen was not responsive everytime."
Cons: "Seat changed by airline with out my knowledge"
Cons: "Seat 52E was broken."
Pros: "Some bathrooms are larger than usual."
Cons: "Checkin was a 4 hour wait mess. Food runs out. Fruit isn't ripe. Plane is very old, uncomfortable old, lumpy seats. 1/4 of entertainment screens are broken."