After a long journey overall, it was nice to have an easy plane ride to Iceland!
On time, comfortable, smooth and easy flights
Everything was fine no complaints
Iceland Air itself is fine.
I had to buy the tickets through JustFly, which is an absolute scam and bilked me out of $750.
The entertainment portion was the biggest positive. Crew was pleasant and non invasive.
Not offering any sort of complimentary food on a 7 hour flight isn't ok. Not being transparent about not offering any sort of food is worse. Boarding was confusing with separate lines, scanning our tickets, herding us into a room, then directing us to go upstairs, then over a ramp, then into our plane without any sort of efficient zone boarding.
Service of staff was sub par compared to other airlines serving Germany
Flight attendants were great, friendly, courteous and responsive. The relaxation and mediation program was great! Boarding was fluent and easy.
No matter what you try to order on the airplane is totally disgusting. If it's not overloaded with cheese and tomato sauce then it's overcompensated with spices (salt or chili). I will never understand why it is so hard to provide simple, fresh and enjoyable meals. Chairs in economy are rarely cleaned up and one can see on the cushions that they are worn out and have lost their padding making the seats very uncomfortable. There was no foot rest available (which is such a simple addition that helps a lot) and the "holder pocket" on the seat in front was a simple net completely useless. Tables were dirty suggesting they were never cleaned and disinfected. Knowing that the highest source of viruses are the tray tables and the pockets in front I would expect attention to be focused on those- it not only impacts the health of the traveler but more important that of the crew. Why is it so hard to think of this business two fold: make revenue but mostly be kind to humans.
The crew was kind and helpful and the movie selections, food, and seats were all great.
Late one hour. Apparently equipment failure
Lufthansa arranged for pickup with a van upon disembarking from my late flight from Pisa and took me through a special passport and security checkpoint so that I was able to catch my MUC-SFO flight. Flight departed late, but pilot made up all tge lost time in flight. Crew was professional, very polite and efficient.
We liked that no one was sitting behind us.
Food wasn’t great
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