Both ground crew and flight crew were rude, and did not provide any level of service. They made it very difficult as we were traveling with a passenger the required assistance.
Flight was on time, good service, but there was no free WiFi, even for first class passengers
Aeromexico crew made me check my hand luggage in the door of the plane. As soon as I reach Mexico City, I notice that my luggage was opened and 8 games of Nintendo Switch were stolen (700 dllrs value aprox) (the console was there) but the games were stolen. I am very dissapointed of Aeromexico and all the crew. Instead of being a good trip, It was a sad trip
Ok. But we arrived to a remote terminal which meant that a bus had to take us to the terminal building
The plane was so outdated, that it made it uncomfortable. The temperature was hot during the whole flight
Boarding - It is unclear where the line for the group are given the signs. A solution would be a diagonal arrow pointing to the lane in which the lane for boarding of a given zone should form. As it is now, you are guessing which side of the pole the "zone 3" sign is telling you to form the line. Inflight Entertainment - The Spanish subtitles function didn't work for movie watching (in fact, all subtitles didn't work), so was difficult to follow along and I watched the movie in silence without words.
An hour-long wait to check in, 90 minutes for luggage to come out, lost luggage, chaotic operations
Planes seat could be bigger very uncomfortable for tall humans.
Great airplane The confort was within the high standards. My only little problem was That all the movies ( only 3) was on Spanish, even though I was selecting the audio on English it didn't happen. After that I highly recommend aeromexico
Newer plane with large seats. No meal, but snacks were plentiful. Inflight entertainment was good but movies were dated.
Boarding was a complete mess. The whole system went down. People got wrong seat for the first half an hour.
We boarded the plane and were about to take off when we were notified that the tires had to be checked. Upon inspection, they were found to need replacement, so the entire plane had to be deboarded. After we exited the plane, United staff forced us to stay in the gate area by posting "Do Not Exit" signs on the doors connecting the gate area to the terminal. Many of us had already rebooked our flights and had no checked bags, but they told us we could not leave. This seemed inappropriate to hold people under false pretenses. When the agent told us we could leave, I asked them to please take down the "Do Not Exit" signs, as they were misleading. The agent refused, and I told them that it didn't feel right to hold people like that.
Friendly crew, but we were delayed for more than an hour and had to change planes due to maintenance issues.
Good but airlines getting smaller. I didn't like the meal but the service was fine. Flight was fine and luggage arrived. So good.
Reliable, nice crew, I fly often on that flight and I like it all.
The food quality sucks. One must starve if they do not eat flesh Or wheat based products Some variety would be expected. The trivial amount of snacks and or food is inhumane
Efficient, calm when things were delayed and kept us regularly informed of what was happening.
Airbus plane, nice and polite staff, entertainment even as it was a short flight.
Plane temperature was comfortable (not to hot) when boarding and waiting for takeoff.
Michael, our FA was very attentive, even finding me a chocolate brownie from economy class when the dessert selections were all dairy based. ( intolerant, not allergic so don’t usually need to order dairy free)
$4 for headphones to use the multimedia system, games that are boring.....small oat bar as a snack....Porter has better snacks and entertainment
nothing at all. no headset for 5hrs to watch the entertainment, no snack
They put us on stand by even though we booked it on the air Canada website and had seats picked so that sucked. Flight was awesome nice having a free beer and a movie
Too hot. Air from vents not working Long line for toilets Not enough staff to offer water throughout the flight
After we boarded, we sat on the tarmac at least a half hour. Not that big a deal really but kept me from giving the survey an excellent.
I’m not Asian. That was just the only type of food available. If you’re traveling from the Americas to Asia, there should be at least two options.
As always, Air Canada flight was delayed for almost more than an hour, which made my time of my flight 15 hours which was absolutely unacceptable.
Plane was late. Too many announcements during the flight. Made me pay that deposit. Uncomfortable seats.
The help at check-in area was excellent! The crew on board was great and the legroom and entertainment is excellent!
Contacting Canada air was a disaster. I will never fly Canada air again. If you called their 1-800 number, you were told that you might have to stay on the line for two hours. That is a disgrace. You should be able to speak to a human within the first 10-15 minutes. I went over to a cluster of phones and a lot of people were on hold with Canada air for 2-3 hours. This is why I will never fly Canada air again.
This may have been the hottest cabin temperatures I have experienced on any flight prior to take off lasting for approximately 30 minutes. I am not typically one to complain but I was genuinely worried about the health of several passengers on the flight due to the extreme temperatures including a small toddler.
I got bumped by Qantas to American Airlines incurring a 6 hr layover at lax. I was not happy
Air conditioning was out for about 15 minutes that made it uncomfortable. WiFi went out halfway into the flight. Flight was about 45 minutes late.
Delayed due to weather in Dallas (arriving flight arrived late), then boarded the plane only to deboard immediately afterwards, tire needed to be replaced. Flight supposed to depart at 6:15pm but departed at 9:35pm.
Meals were not so good. Snack between the meals was very bad. Like Japan Airlines, they could eliminate the snack and make the second meal much better.
Baggage allowances are terrible and the experience of only being allowed one bag and paying so much to take sporting equipment to a known ski area should be addressed.
The flight was on time and crew were nice, seats were tight and there was entertainment available
They cancelled my flight and downgraded me to economy and only gave me $250 for the downgrade
The luggage was completely damaged. It was ripped at the corner and the lock was stuck. We had to rip it open.
Boarding was efficient. On board drink was slow. Temperature was a bit warm in the beginning.
People very helpful, food adequate, entertainment not accessed. Overnight flight, very calm, lights out completely.
My original flight was canceled. Despite the crew have helped all the passengers, the ones that were flighting straight to Bogota were the last one in the list of priority. And the case was simple to solve - just reallocate us to the next flight available and send us to the hotel. I understand the priority are the ones with layover/connection, but if the protocol for the ones going straight is the same for everyone, it was better if the crew told us since the beginning. It could have saved time for us.
It’s a new plane, but the most important detail is that the economy class seat doesn't recline—it’s completely fixed. The only one that reclines is in Comfort Class.
I like the crew who were very helpful in ensuring documents were in order and problems resolver in a timely manner. However I did not like the fact that I had to have my checked bag inspected.I was concerned I would have missed my flight. I was also trying to check in online only to realise that was not possible.
We had a quick connection in Bogota. When we landed, they waited on the tarmac for 25 minutes before they let us deplane. I told the stewardess that we had less than 15 min to get to our next international flight. She did nothing except tell us we had time to get there. We found out later that they already scheduled us for a later flight, but they didn’t say anything until we ran to our gate. The plane was still there but they wouldn’t let us board. When they changed our flight, they gave my wife and I a voucher for food that was less than $40 in value. That buys very little in the Bogota airport.. it barely paid for two fruit juice drinks. There lack of communication was very unprofessional. This will be our first and last time using Avianca.
The seats we had, did not recline and there was very little cushion. There was no entertainment module in the seat.
We do not like to board by shuttle then off the tarmac
A flawless trip, great experience. Keep up the good work!
Flight to Bogotá delayed by 3 h Missed connection from Bogotá to Guayaquil. Avianca unable to bring us to Baltra on time Overall delay 36h. We missed boat departure from galagos. Overall 10 day trip needed to be cancelled. Avianca was completely un-professional.
The seats were very uncomfortable. I would have upgrade or got different flight if I knew. I usually sleep in the plane but I couldn’t sleep at all. Very uncomfortable. Also no food or drink everything was to purchase, and that’s u usual for international flight.
