Everything was great except that I wasn’t issued a boarding pass for the second flight so they would not let me into customs until I had said boarding pass. Luckily a gate attendant from another Air Canada flight was able to print one for me so I could go through.
Baggage check is an aggravation. We had four 4 bags, if a bag is just .10 of a kilo you cannot check it on AC self baggage check. It is not possible to check the weight of the bag at the self checking. Should you check a bag that is under the limit it will go right through and you can’t get it back to redistribute weight from a heavier bag.
The seating and lack of leg room. I paid extra for more leg room. The space for under seat storage was a joke.
Don’t book a middle or window seat the leg room was very tight and very difficult to exit your seat. I was sitting in a window seat. I’m not a large person. I booked economy plus for the extra room. There was no extra room for the additional cost to the flight.
Would have liked more than just a cookie for breakfast
Experience was awful and I’ll never fly AirCanada again. 4 canceled flights. Impossible wait times to speak to a customer service rep (over 4 hours for them to tell us to take a train which were all booked). Rude staff. Constant and consistent lack of communication. 0/10.
Provide inflight entertainment. WiFi not working for duration of flight.
I go am isle seat because it was half empty Food strike no food available
Very squishy seating, the guy in the window seat was way too large for the row and should have been in an exit row or higher cabin with more space. No entertainment, internet only worked for about 1/2 an hour after notifying flight attendant about it. Harassed multiple times about carryon bag being too big, even though it fit perfectly into the size checker.
No Wi-Fi and no entertainment and the flight was delayed 5 hours
Plane was delayed multiple times. I would like to request a refund. Was due to arrive Thursday evening ended up arriving Friday morning.
The flight was delayed. I upgraded to more room. I can't imagine how small the regular seats are I haven't upgraded for my return flight yet.
Boarding process was terrible. No assigned seat until the gate, then a long line to get seat assignment.
Excellent. Although they used to greet me as a mosaic member and provide a free drink, early boarding helps me to keep coming back to JetBlue.
great flight. Pilot was communicative, flight attendants were excellent. Really nice experience except my tv didn’t work.
Overall, the flight was better than the flight I took to go to Florida, which had a bunch of problems. The crew is really nice and the plane was new so it had a small problem when we were on the runway, but the flight itself was great. They even made some time back up, which is always a good thing.
Jetblue needs to improve on Onboarding as it seems to always be behind on departing. It never leaves on time. I would recommend to have an earlier Onboarding in order to leave on time and respect your customers time as well.
Delayed 4 hours because of maintenance issue they knew about all day. Get another plane. Time is precious!
No wifi, not even while close to the continental US or Puerto Rico, no entertainment whatsoever (TVs not working). Totally disappointing.
Realize ahead of a 6:30 am flight that you have a completely flat tire that needs replacement. They should have never boarded everyone. They kept us at the gate with the door closed for ALMOST but not quite 3 hours. The plane had been sitting there from the night before. At the 2 hour mark of sitting there, they came through with a bottle of water and cups. Never offered snacks. Never offered a real apology. People missed connecting flights completely. Absolutely no apology. Just yep you are going to miss your connection completely. I don’t know if you can get to your destination today. The new boy time there was a seemingly heartfelt apology was when they said they were sorry and then fifer everyone an opportunity for a credit card. It was so poor. Lucky for us, our funeral was not the same day as our flight or we would have missed it. All for an avoidable repair that could have been done before we even set foot on the plane.
