Great to have economy + on JAL. Economy + has their own designated check in. You are also able to use their lounge which is very relaxing. There is food, desserts and drinks available as well. The seats on the plane don’t recline very much and the isle way is narrow when you need to use the restroom. The food was just ok, typical airplane food taste. The stewardesses were very nice and helpful. Two meals were provided, and the last meal was a fish sandwich. Too bad I don’t eat seafood. The smell of fish was not a welcoming odor in a confined airplane. Overall, I would recommend JAL, (LAX to Tokyo)
Crew was mediocre. Food was okay. Ground crew was terrible.
They moved my seat without my consent and they won’t refund the money I spent on it. I paid for a front row aisle seat and they moved me to a center seat in the last row of premium economy. They were very rude about everything and nothing like Singapore Airlines or Korean Airways which I flown before.
My experience with KAYAK was an absolute nightmare!!! I will never use your stinking company again, and I have been spreading the word. You stole over $1,000 from me. For the rest of my life, I will always steer people away from your dirty company.
Delightful. Excellent service, excelling cabin, could never fly coach again! 😎😆😉
Our flight was delayed by one hour. Luckily, we were still able to make our connection. This flight is really an Alaska Airlines flight and not the same excellent service and comfort as Japan Airlines.
I felt that the customer service improved compared to a several years ago.
we have requested for hindu veg. meal during booking. but served meal was of very poor qualty and taste. they can get such meal from 5 star Indian restaurant at Vancouver/ tokyo/ Bangalore.pure hindu veg meal and no AVML
JAL has an excellent flight staff, even in economy we had a great flight
I hope they never ran out of the menu choice one makes. They often do.
Ana business is worth it. Comfort, food and crew were excellent. Long haul but made it just a matter of time. Not sure how they can speed it up.
Paid for seat assignments that did not in any way match seats received, and had to upgrade at checkin
All was great on flight to Tokyo. The ROOM setup was very comfortable. Definitely will try to do again.
I thought I purchased premium economy but got an economy seating for an expensive airfare from Kayak. Not able to pay extra to upgrade at all
On time, food was great. Didn’t wake me up when they saw me sleeping and as soon as I used the toilet, they came up and asked me if I wanted dinner. Right on!
Though the flights to and from Tokyo were the longest (and some foods I found a little bit unappetising, but some I liked), and Osaka to Tokyo was very short (therefore no food or entertainment), I kinda enjoyed them and might use them again if I go to Japan again at some point in the future
Very nice staff and very good choices for food and drinks.
The flight took off at 10pm in Singapore (which is not an issue). However, the breakfast was served at 2:00am Singapore time to ETA of 5am SG time. Hence, it was difficult to get much of rest or sleep during the flight.
Lucky the weather was perfect as it can be not a great flight if it is stormy
They lost my luggage on the inbound flight and then lost it again on this flight. I called online travel agent to change earlier flight to get a longer layover in Vancouver but ANA denied it
It was for the most part a 10/10 they said they had entertainment options but all they had was old movies for streaming from the mid 2010’s so like 10 years ago
all good for a very budget flight - well priced and excellent service. Will fly again
I appreciate the economy price of the tickets. The long flight made the comfort level on the lower average side. Wi-Fi connection was not consistent but working. Overall, I would fly again with zip air but next time get the flat, premium seats with the amount of money I would save otherwise.
Comfortable seats and lucky no one was in middle seat. No water on the plane. Plane was on time and staff was fast.
You get what you pay for and nothing more. Wanted a cheap flight and that’s exactly what I got, though it’s human nature to wanting to feel like you got a good deal as well. There was none of that here. I was cheap and they were too. Got to my destination safely and that’s all that really matters.
Nice service. I wish it could provide hot water on the flight.
Flight was seamless. Free wifi helped pass the time. Food was okay, just make sure you pre order or pick something up from the airport
Wifi could have been better. Arrived 55 mins earlier than scheduled :)
Best part are two crying babies throughout the whole 11 hour trip
Inflight WiFi would lose connection when you don't continuously use it, and would sometimes be difficult to reconnect. Food quality could be a bit better. Other than that, it was excellent.
The lowest number I could give for the most lackluster business class of any airline I use internationally . So I booked my return with a more of a return value for the money ( PAL) . Seems A/C is aiming an achieve less than satisfying experience for its clearly more expensive business class .
Very happy with flight experience. Great crew; friendly and attentive.
People next my seat were friendly so I had a good time on board. The flight attendants were generally kind and nice. The foods were so so. I will take AC next time.
I’m not Asian. That was just the only type of food available. If you’re traveling from the Americas to Asia, there should be at least two options.
The meal options were ok but the actual food was terrible. On my return journey, they simply said that there was no vegetarian option and somehow struggled to give me dinner and did not give me any breakfast at all which in my opinion was terrible. Not having ANY vegetarian meal was surprising and never had such an experience in the recent years.
The flight was delayed an hour, but not because of Air Canada. The crew was polite, professional, and competent. The food was above average for Air Canada, but just fine. The stand out for me in the 10 hour flight was the entertainment package. The best of any airline I’ve experienced so far. Looking forward to my return flight to finish some more of the shows I was watching.
Economy middle seat was so narrow that I could not sit back comfortably with passengers on either side of me. Over the 9-hour flight, with my body slightly twisted most of that time, my previously-healthy left knee became very painful, even though I got up to walk multiple times. The knee is still painful 3 weeks later. Otherwise, it was a nice flight, but I was crippled over my entire vacation.
Dealing with Air Canada was totally miserable and as a result of their website incompetence, lack of customer support, and total non-responsiveness we could not use this flight. We have made a formal complaint to Air Canada and are waiting to hear back, but if prior experience (more than one hour waits on the telephone with no response) is any guide, we wonder if we will ever hear back at all.
I liked that I paid for the bulkhead. That was the only saving grace those seats suck. Why do they pack you in so tight pack you so tight
It was delayed. Seat width was so narrow. Very uncomfortable. Staff are great and friendly. Food was okay.
Our luggage broke and what we get back was only 26$ plus the transit in hongkong was terrible and the airline itself the screen wasn’t working but there was a proper seat space and the crew was nice and professional
speedy loading helpful staff. and clean. food is not that great
Departure date of the ticket was ONE WEEK LATER than I purchased it for. Total failure on trying to get it reissued for the date I was to fly on. Will NOT use Kayak next time due to this screw up on Kayak's part..
On-time takeoff and arrival Cabin crew very helpful, especially the crew manager (I think) (young gentleman with glass)
I cannot check in online , and not able to select my seat
Watch for "bait and switch" - cheap prices, but not obvious at all at point of purchase that there will be an undisclosed charge for baggage - and less obvious that you will have to purchase baggage at an eye-watering level. Better still, if you go this airline, leave your gear behind and buy a complete wardrobe when you arrive in country and still be ahead. The staff were very pleasant, both at counter staff level - they were clearly unnerved by having to charge - and on board.
No entertainment service which equates them with budget airlines. But their fare are regular airline fares. Aircraft are old and seats are worn.
The crews at check in counter are not professional, they are talking and playing around. Also no entertainment on the plane
2 failed landing attemps before going to Nagoya airport for refueling. After 3 hours of taxiing, we still needed 3 attemps before a succeeded landing (after the 5th attempt finally!). In total, 11 hours inside the plane instead of 4h30, and with only a crappy piece of bread to feed us. A shame.
