Everything was excellent as I expected. They also had a very caring crew. I had a headache and asked a Tylenol. The crew members kept checking with me how I was doing.
They were trying to get people to check luggage because the over head compartments were full but when we boarded there were lots of empty places that people could have put the luggage.
There could have been better spacing of the passengers, it was crowded in some parts of the plane then other while rows were empty
I normally love Korean Air, but this trip was not great. We boarded the plan and were settling into our seats. My son and I use these leg swings and we used it on the trip over to Cambodia, but on the way back the flight attendant very rudely told us we could not use it and that it was against regulations. I asked to see the regulation, but never saw it. The food on this trip was horrible as well, Even my son's kids meal was disgusting so we didn't eat anything on the flight. Thankfully we brought snacks. Entertainment - what happened to the games?
This was an amazing flight. The crew was great. The service was great. The food provided was great.
There was a lot of partial tv shows but not enough to last the flight. The food was incredible! The crew were so helpful and patient. Lots more space than what I usually get on an international flight. Very comfortable!
This flight was a superior flight in all regards. Extremely pleasant experience.
Stingy on the drinks - 15 hour direct flight and could barely get attention for some water
Unfortunately, there has been a boarding and departure delay. However, as usual, the flight arrived earlier than the scheduled. There has been a turbulence in-between, it’s unavoidable. I couldn’t complain them.
It's good overall. Flight was packed. Inflight entertainment choices were lacking.
Service was top notch and the attention to passengers is great. Takeoff and landing was on schedule. Food selection is good
The business class seats were very uncomfortable. When in lie flat position my legs were very restricted.
Headwind delayed our flight which wasn’t the airlines fault
The usual excellent experience with Singapore Airlines. The airplane was on time and actually early to Haneda Airport. The onboarding experience was pleasant with no delays, perhaps owing to the fact that the flight was not full. Nevertheless, the air crew were their usual outstanding standards in serving the passengers.
Good service and food. For buying items on flight should be preordered as they don’t keep much stock on board.
Very good flight from Boarding to landing -efficient and comfortable with decent entertainment options
Crew and service was excellent, but passengers should be offered a welcome drink before take off which did not happen. Food was very good. Unfortunately the lie-flat bed in business class was one of the most uncomfortable I have experienced. The configuration forces you to sleep with your legs at an angle instead of in a straight line, plus there is very little padding on the bed so it wasn't possible to sleep for more than 2-3 hours on an 18 hour flight. For what the airlines charges for a business class ticket their hard product leaves a lot to be desired.
So happy I flew with Singapore Airlines. The customer service is top notch. I am terrified of flying and the staff made me feel so at ease. Will only fly Singapore internationally moving forward.
Everything was great keep up the good work 😁, can't ask for more.
I was a member of Krisflyer for ten years, but my last flight to Tokyo was a disaster. I had to stand in line for four hours before check-in because they were late opening the counter, and there were more than 50 people behind me. The plane was extremely small, and the food could have been better. When I dropped off my stroller before boarding the plane, I expected to receive it upon exiting for my transfer. However, they returned the stroller to the checked baggage because they said I was late getting off the plane. Of course, I was late; they assigned me a seat at the back of the aircraft, and I was traveling with a baby! The worst part was when I arrived in Jakarta. They damaged my stroller and refused to approve my claim, so I had to pay for stroller rental because of the damage they caused. I don’t know what happened to Singapore Airlines, but I felt like I was flying with a budget airline.
The only problem was my connecting flight to Chiang Mai on Hong Kong express that I booked through Cathay Pacific was canceled and I was never told about it. I was rescheduled on a flight 10 hours later. Very long day at rgr airport in Hing Kong after a 13 hour flight but that's OK, I understand things change but I think I should have been told. I would have prepared myself for a long wait. Great flights all around though. Thank you
Great entertainment system, the seat is a bit old style needs refurbishment
they are deley vancouver to hankong 3 hour after honkong 20 hour stay there honkong not visa approved and they cant help to visa so we are stay in airport 20 hour even honkong staf very bad person they cant do for us 6 hour we arround they said you there you go there waste time next time i dont want to go cathay stay in honkong
it was a great experience as far as business class.. but I have had better meals and wine on other airlines.. that said.. the price was a great value for what I got in return.. crew made the difference.
Cabin crew is very helpful and nice, it is another level of service compared to Air Canada
Entertainment for kids was good. Good was terrible, needs lots of work.
The only problem I had was not being able to download my boarding passes prior to arriving at the airport. Everything else was perfect.
Better. I took an aisle seat this time. Although the overheard compartment above the seat ahead of me kept opening up during flight.
They ran out of food and were offering random food to passengers.
I had high expectations but met with a below average experience. I hope the Airline will take a notice and improve.
Very old business class seats, not fully flat, angled with a bar sticking in your back; seats old and apparently never cleaned, no mattress topper either, not the standard expected in J (also in awful 2-2-2 layout)! Ancient entertainment system of the pop-out type with tiny, old screen. Staff are OK but not proactive, need to be solicited, and of limited English skills, but they do try. Food and beverage options very limited (go for Chinese selection as their Western food is atrocious), no menu given and no dine-on-demand option. All in all, only choose if at a significant discount.
Definitely not top-of-the-range business class, but the A350 is certainly better than their other planes which feature an even older business class. Food/drink offerings are very limited and not up to business class standard, but OK. Staff are keen to help and friendly enough, although poor English language skills. Boarding experience in Rome was poor due to rude Italian staff at gate, but this is not the airline's fault. Onboard entertainment options are mediocre and limited. Sichuan Air is only wort it when obtained at low price and if you basically only want to sleep/rest and bring your own entertainment.
Not sure who to "blame" but I booked the ticket from SiChuan airline overseas. On the day of flight at the airport, I learnt that our passport information was not entered into the system. I was told by the SiChuan airline that this is not the first time that ticket booked overseas missing ID information. Since airport ticket counter does not have authority to add ID information, we have to call SiChuan airline customer service, Luckily, we arrived at the airport early enough to handle this and SiChuan airline customer service has been very helpful.
Dad experience when you check in in chenddu airport , service need to improve
Not good experience when you checkin in China, service need to prove
Several seats in business class were broken. Some would not recline, others had other problems. They need to really update the seats and AV.
We had extra baggage which is an ordinary event. The check-in counter experience for them to calculate the additional amount owed and collect payment was terrible - very manual, multiple counters to resolve, took more than 30 minutes
Worst staff from Vienna. one of the server was very rude and annoying as she thinks she owns the airlines
very run down aircraft. seat tilted. the mobile / magazine holder was broken. The entertainment screen was not working. The crew was good, polite and helpful
Never can get flight and nof light for three days .finally travel by bus. Very bad experience.
Poor hygiene in the lavatories. Limited control of passengers who often were up standing around my seat talking loudly with their friends.
Extremely bad experience compared to Vistara. No priority in check in, no priority for boarding. No upgrade. Seat selection is paid. Curtains were dirty. Demo bag was dirty. Warmth of the crew was missing.
Too many changes in departure time (4-5 times before the actual departure time was determined) with no reasons provided.
This was a bery good experience as it was a newer plane . AI older plane bussiness class is bad .
Flight leg to and from IAD/Delhi was good. The leg to and from Delhi/KTM was terrible.