Low season | February |
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High season | September |
Cheapest flight | C$ 155 |
So far one of the good one , whenever I go to Korea , I always use Korean airline .
So far one of the good one , whenever I go to Korea , I always use Korean airline .
They could have had more up to date movies/better choice of music.
On time departure and exceptional customer service during the entire flight.
The flight crews were extremely professional helpful and courteous. Departure and arrival times were accurate. No delay. Thanks
We were seated at the back and that was very uncomfortable for me with the turbulence we experienced on our way to Chicago.
I enjoyed flying on Korean Air. The service was great and the food was yummy. They served white fish.
Ford not that great the seat not to big for leg room like other airline
On time and flight crew are always so happy to help and always smiling unlike other airlines.
Crew was ok, but some passengers were a bit rude. Again, all outlets were not working, only the really slow charging usb plug on the entertainment system. Entertainment system was also bugged, some features just crash, the touch screen wasn't working and when trying to watch a movie the onscreen display kept flashing off and on making it very difficult to watch.
It was ok. Not good and not a bad experience
Only one Hindi movie from LA to Taipei and same movie from Taipei to Singapore Why we call it entertainment when I have to watch one movie for 18 hours flying ?
Only one Hindi movie from LAvto Taipei and same movie from Taipei to Singapore Really horrible and we call it entertainment???
Food was ok. Could have been better. Entertainment was limited, especially for kids.
EVA Air flight from Wien to Taipei is good, but the on-ground service to arrival gate is bad.
The flight from Taipei to LAX was the first time we encountered rudeness from the crew. From the gate agents to the in flight crew. We had received such wonderful service going to Bali and on our Bali to Taipei flight that it shocked us when the gate agent was rude and then the rudeness continued on the flight to LAX.
The food was good, but we are not able to use earphones to watch a movie.
The hygiene of the bathrooms were terrible. Urine smells leaked out into the cabin and the seats were really tight, even for a petite woman like myself. Flight attendants did not go through the cabin enough to offer refreshments.
The type of the food requested (Asian vegetarian) was not properly met with. They have very limited snack items that may compensate for the main meals.
Everything was excellent service was good.Only one problem my trip san francisco to tapie was good but the Taipe to HongKong we change gate 3times a lot of walking n everyone has to rush around from gate to gate.By the time to board our flight i felt soo sick from running from one gate to another.That was the only problem i face
The quality of the food is pretty good. Thank you, EVA Air.
Airline itself is great. While food was being taken off of my tray my beer spilled which was a total accident and I wasn’t upset about that, what was frustrating was I had to ask for towels to clean up and wipe my leg. It would have been left as is if I hadn’t.
The food was the only thing that could have made the experience even better. Everything was stellar but the food. The staff was superb. I’ve been flying with ANA for years as my go-to and I think I may have found my new favorite. 😍
Short lay over. Seat assignment was terrible. Was traveling as a family and end up being seated separately. Will not use underpricer ever again.
All of the staff were very helpful, polite I was very satisfied with China Airlines The food was normal for airlines but I’m sure they could do better
Everything was efficient. Good leg room. Food was good. Staff were friendly.
Staff very friendly and helpful Everything was clean and most important on time Unfortunately let down by the quality of the food Would be very happy to use them again
Very good , the weather was terrible, but i admired the professionality and politeness and care from the crew, and the excellent contition of the plane
My flight to Los Angeles was canceled Had to book another flight and you charged me extra $500 Very bad experience
Decent flight, staff was very good, especially with the turbulence during the flight due to weather. Comfort was about par with other airlines but since it was a quick flight, was not much of an issue for us.
The plane was uncomfortable. I paid extra for more legroom but the seat was still uncomfortable. Other seats on the same exact row didn’t have to pay extra but still have extra legroom. I didn’t understand why I needed to pay $170 for. It was Iike China airline just wants to make money off their passengers. It was unfair.
From Chicago to Hong Kong was great., but from Hong Kong to manila we had hard time looking for the gate of our connecting flight. There wasn’t hardly any sign.
Flight crew went above and beyond to make sure the flight was enjoyable for us!
Im now late to my appointment because of delayed flight
Dinner was served at the wrong time as soon as we boarded. Most were sleeping.. there was no food service carts for hours. We had to specifically ask for water, snacks etc. for the 15 hour plus flight, there should have been 3 meals served. Instead we only got the breakfast 1 hour before landing. Will try other airlines like Qatar for future travels.
No proper procedures or announcements for boarding. Not even water was served on flight. Could not check in on line. This option was not available .
I like the paper menu with lists of food, so that I don’t need worry about to pick up the food I don’t like, because crews are busy to do food service, mostly not enough food information they can tell. Well, one of the lady was not friendly at all, I asked three times my daughter wants a cup noodle during the flight, she gave me the reason is they have half an hour for serving food three times. There are more than 200 people on the flight, it takes them more than hour and half to do food serving, think about it, how long we can get food, around two hours. I don’t like she gave a stupid reason other than to make a cup noodle right away. Unfriendly and lazy.
The flight was delayed for half an hour, hope this can be better
The employees are very nice and good. The delay due to the aircraft is not a good thing. Planning for such problems should be an easy task.
Wanted different plane design with an additional bathroom at the back of the plane.
My biggest complaint is the comfort and no good movies to choose from. My headphones didn't work either. 😔
It was only direct flight from YVR to YKA but has no entertainment or food service and was double price of Westjet. Air Canada is my last choice but in this case, they are the only option.
Boarding was very orderly. People should be made aware of what food is being offered when booking is made
The flight was booked solid and there is no leg room for anyone over 6 feet tall, which is probably 25% of your customers. I have selected aisle seats and was given the middle twice. This is not something that can be changed, so I shouldnt bring it up, but that is my feedback.
The flight was about 1.5 hours delayed. Facilities at Saskatoon airport shut down at 7:00pm
More room for carry-on. Or having people bring correct carry-on.
Flight to return home from Toronto for Cleveland was canceled after sitting on the plane for a half hour. Had to de board the plane and rent a car to drive home, or else wait until they had us rescheduled for later the next day.
I wish Air Canada would allow economy standard passengers to select their own SEATS on flight when CHECK-IN Online as usual, with No Extra Prices Charge as the Past years.
Ad a customer it feels like I'm being constantly lied to and taken advantage of, this company truly doesn't care about service. They system is designed to maximize profit by add-ons n charges for everything, and the end result is a feeling where everyone you interact with is asking you to spare some extra money. I don't believe Air Canada is a an anti-consumer, monopolistic corporate entity. It's frustrating to not be given options to choose other competition. Especially with international flights, Air Canada should not be part of Star Alliance. I should be given the option to know what company I'm booking with before sending my payment, so that I can avoid Canadian businesses that I don't support.
To be honest, nothing went well. Our flight was cancelled and we had a total nightmare trying to find out information of what to do. We had $2000.00 in frozen fish that we had to locate and then fight with Air Canada to get a hotel for the night that had a freezer. It took over 5 hours to resolve and 5 levels of management. We went from the customer service desk to a manager, to a lead manager, who had to contact Toronto, who had to wait for an answer from another level of management as to whether or not they could put us up at a "business class" hotel since it was the only option and we were "econo class" passengers. The vouchers we received for food barely bought a supper and breakfast and although the hotel was nice, our fish was definitely not cared for from start to finish and after a once in a lifetime fishing trip to have it end the way it did was such a disappointment and Air Canada, well, they really didn't care.
It was pretty good, although it was a little late in departing.