The flight and crew were good. Departure and arrival were timely. Check-in was professional and helpful in Malaga on return trip (same on outbound trip from Toronto). The ad before ach program was punishing - specifically for the internet/data service with the content creator that was showed twice in each ad pod. It was so annoying I made an effort to forget the name and would not use the service. Provide an opportunity to fast forward or skip the darn ads once they have been initially viewed.
Extra attention to kids, thank you, we appreciate! Perfect landing
Over the wing seat at emergency exit only downside people using lavatory have no respect and wait in the space
Flight delayed any hour and couple of big gate changes
The pilot came out and chatted with the passengers. He explained why there was a slight delay. The crew was excellent. Very helpful. I had to buy meals for my whole family and they were in different seats, so the crew had to deal with that. They were very pleasant and accommodating and did a great job!
We were unable to land in Liberia. It was not the airline’s fault, but we had to be diverted to SJO.
We had things stolen from our luggage, we also were refused an upgrade on a flight that was not full.
When we left, it wasn't Great . People were drinking heavily, very disrespectful Extremely loud, the entire trip. I think the crew members, should have get their attention. Coming back was great.
I sat in the club. The seeds were fantastic. The meal was great and Entertainment was good. The crew was fantastic. I recommend it to everybody.
The food was small portions and not fresh. I was seated at the back of the plane so by the time the cart approached me most of the food options were sold out. The cabin crew was fantastic however.
Cons: "Aeromexico has a small plane, it is extremely uncomfortable. Flight Crew are not the friendliest of all."
Pros: "The short lines at check in."
Cons: "The communication or overall handling of the Origin airport staff with the Mexico City staff. Was told COVID test was acceptable in DGO and was not able to fly from MEX to ORD due to “invalid PCR test”"
Cons: "Just 1 person doing check inn in Mexico city, very bad service at the checking point"
Airbus plane, nice and polite staff, entertainment even as it was a short flight.
Very nice and clean plane. Transit time between flights was tight though
Our flights got changed from United to Air Canada and our purchased seats did not get transferred so we had to pay for seats twice. I brought it up with Air Canada and they stated I had to go back and chase it with United. The united seats were $21 Canadian each and Air Canada were $56 each so we have paid $77 for each seat. Very unhappy
So far so good but food and entertainment are not available for this flight
Plane temperature was comfortable (not to hot) when boarding and waiting for takeoff.
Michael, our FA was very attentive, even finding me a chocolate brownie from economy class when the dessert selections were all dairy based. ( intolerant, not allergic so don’t usually need to order dairy free)
We tried to upgrade to economy premium but were told this was not possible as we had booked through United Airlines (and Air Canada was operating the flight). This seemed silly given there was ample space in economy premium. Additionally, we had to wait almost 1.5 hours upon arrival to taxi to the gate. Otherwise, the crew were very pleasant and passengers were friendly.
It was my first time with United Airlines and I would say it was very good experience and best of all the flights were on time. Will definitely fly with United Airlines next time.
headphone jack didnt work for the first flight and not much variety
Plane 3 hours late. Missed connection. No help from gate staff. App horrible. Lost connection repeatedly. No service desk. Finally got help from young girl driving cart.
The pilots are always hauling in the sky. No issues with boarding only problem was layover was shortened too much by weather but luckily the next flight was still boarding and did not missit
I miss the screens they used to have for the long flights. I use a Kendal and it doesn’t work well with there WiFi. I tried my cell and the wifi was not good for it either this is the free wifi.
It was nobody’s fault - but the plane came 4-hrs late and we were updated randomly in 20-30 mins increments which left us hostage to sit and wait expectantly. It was very long and got very late. Our plane didn’t land until nearly 1 am! Also the toilet wasn’t working. The hosts were nice enough but were clearly “about to pass out” as one told me. Lastly, there was no snack or even time for it. Just a bad experience overall.
Not very good , the stewardess were unfriendly and they don't like to be bothered. Cos was a night flight and they need to sleep.
Flight was delayed bc of mechanical issue. New plane had different configuration so some seats had to be switched. They called all passengers who needed new boarding cards. They did not call us so we thought our seats were the same and fine. When we boarded they informed us our receipts had changed and we are now all sitting separate and in the back row. Both my daughters had meltdowns and started to cry and once we got on the flight, we figured out how we could sit closer to each other, but this was very upsetting.
Very friendly and efficient and smooth boarding. We were even way early arriving at my destination. Thank you.
Flight delayed, missed connection, had to stay overnight. Next flight instead of our business class we were booked on the very back row. Second time this had happened in 2 months.
boarding was quick and painless. entertainment could have been better- but that's also what ipads are for.
The crew were a bit short and not as warm although they did take care of small details that I requested.
Domestic airlines have really fallen from what they used to be.
Food hope it make it international not mainly like pilipino food
Good flight, friendly crew and overall - good service on United Airlines.
Very clean plane, staff were courteous, complimentary wifi and beverages are nice, and it was nice to have a whole row to myself! I do miss having seatback entertainment, though. And the prices are getting ridiculous, especially with the different teared tickets. But the flight overall was great.
The seat was reasonably comfortable. I hope the food could be hotter and more tasty.
flight landed late almost 1.00hr and we 4 passengers missed our connected flight to indianapolis, we need to get the hotel and taxi for the next day flight to home in indianapolis, cost us $ 300 more
The flight wose Daley 2hr I lost my connect flight i wose delay one day and I am not happy
Had the same two cabin attendants and Darren and Lea are exceptional
Nuts would be better than pretzels as the non sweet snack
I’m writing to share my deep frustration with a recent experience, which I feel reflects a troubling trend in the airline industry—one where customer care often takes a backseat to profit maximization. First, I do want to acknowledge a positive aspect: I appreciated that your team accommodated a seat change due to my medical needs without charging an additional fee. This gesture made a genuine difference during my trip, and I’m thankful for that. That said, the overall experience left me extremely disappointed. The ticket I purchased for myself and a companion turned out to be “basic”—a fare category I now understand to be non-refundable and non-transferable. Unfortunately, my travel companion was involved in a car accident and could not fly. Not only was I unable to receive any kind of reimbursement, but I also couldn't transfer the ticket to someone else, despite the flight being overbooked by three passengers. This inflexibility felt exploitative. To add to the frustration, I had to shoulder additional unexpected expenses: overpriced in-flight food and a costly baggage fee on my return trip. The entire process felt more like a profit-maximizing scheme than a customer service experience. I understand that airlines, like any business, need to remain financially viable. However, creating fare structures that penalize customers during emergencies, while simultaneously overbooking flights, comes across as deeply unfair. It’s hard to feel like a valued passenger in this environment. While I don’t expect much will come of this message, I do hope Air Canada takes this feedback seriously. There’s an opportunity to lead with integrity in an industry where choices for consumers are becoming more limited and experiences increasingly transactional.
Boarding is a mess. The lines all jammed together and no one knows which line was for which zone. The flight was delayed and the plane taxied on tarmac for more than 30 mins before we could get off. Overall not a bad flight. But the boarding part can do better.
