Lots of space to spread out (which was not their doing) and big seats with big screens and plenty of legroom.
Pros: "crew was amazing"
Cons: "nothing. amazing flight"
Pros: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Cons: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
Pros: "The crew and food was amazing, with ample entertainment selections."
Cons: "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
Pros: "Crew was very polite. Great food and service."
Pros: "Happy crew."
Cons: "more selection of hollywood movies"
Pros: "All of the crews were polite and friendly, and the food was tasty."
Cons: "If there're more variety of movies, that would be great."
Pros: "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
Cons: "Fix ANA US-JP online booking system."
Cons: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Pros: "Crew was courteous. Flight in general was uneventful which is a good thing."
Cons: "Nothing to criticize. Flight experience was good but not exordinary."
Pros: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Pros: "The flight crew"
Cons: "More space"
Pros: "The food the service and the staff"
Pros: "Crew was very pleasant"
Cons: "Missed my flight due to Customs. But AA took good care of me and got me on next flight. Wish layover was a little longer. Missed flight by 10 min"
Pros: "The staff are really nice helpful and respectful."
Cons: "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
Cons: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
Pros: "Premium economy is more worth that the price"
Pros: "The food was good the crew was trying to accommodate"
Cons: "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."
Cons: "very poor communication of information"
Pros: "New plane, excellent service both on the ground and air. Above average food."
Pros: "Very family friendly. Good entertainment system."
Pros: "Courteous cabin crews, must be from Japanese culture."
Cons: "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
Pros: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Cons: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
Pros: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
Cons: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
Pros: "They give a lot of food and the 12 hour flight was comfortable"
Cons: "Limited selection for entertainment"
Pros: "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
Cons: "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
Pros: "Great tasting food, and nearly constant beverage service."
Pros: "Hostesses were very nice. Lot's of room in aisles."
Cons: "Food was okay. Not a great choice of movies."
Pros: "Excellent customer service"
Pros: "The flight was smooth and the seating was comfortable."
Cons: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
Cons: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Pros: "Excellent service. Flight attendants are consistantly helpful and friendly."
Cons: "Food can be better."
Pros: "best comfy seat! best food best service! I will use japan airline again!"
Pros: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Pros: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Cons: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
Pros: "Food served was actually pretty good."
Cons: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
Pros: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Pros: "food was great movies are updated flight attendants are professional and courteous"
Pros: "Food was pretty good."
Cons: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Pros: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Pros: "Excellent service"
Cons: "Not a lot of vegetarian options"
Pros: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Cons: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."
Pros: "I loved flying JAL! I've flown several times between the US and Korea, and this was the best trip I've taken thus far! It was comfortable, the plane was awesome with high ceilings and it actually felt quite spacious. The entertainment was also perfect with tons of stuff to choose from. The best part, though, was their exemplary customer service! I needed to transport cold insulin, so at the gate counter I checked with the gate agent to see if they could refrigerate my insulin since I had a long travel time to my home destination. She promptly found out for me and talked to the flight attendants and told me they would take care of it when I got to my seat. She even checked to see if I needed a special meal or not after I finding out I was diabetic. They were so kind! They even let me refreeze my cold packs in their freezer before landing so I could keep my insulin cold after we landed. It was a huge help and they seemed genuinely concerned for my well being and what I needed. I will now fly JAL whenever I can!"
Cons: "Food was below standard."
Pros: "The service"
Cons: "Having to leave a comfortable setting"
The flight experience met my expectation of Korean Air. Keep up the good work.
Pros: "The services that the representative up to the flight crew provided to the passengers are excellent."
Cons: "Smooth flight"
Pros: "The crew was on it when it came to responding to the call button."
Cons: "Seats weren’t as comfy or spacious as I would have thought given Korean air Having won best economy liner a few times. No entertainment in seats either."
Pros: "Creew, food , prompt service"
Pros: "The crew was very friendly and accommodating. The food was delicious. The plane was clean. This was much better than United Airlines."
Cons: "As with other airlines, flying coach is uncomfortable."
Pros: "Crew amazing, very polite and helpful."
Cons: "Was great, I slept most the way"
Pros: "Great service and a very friendly crew."
Cons: "The food was ok, average and nothing special."
Pros: "That the bathrooms are kept clean."
Cons: "Lack of beverage service. For an 11.5 hour flight they could have come around more often to offer pop or alcoholic beverages."
Pros: "service, food, kindness"
Pros: "Everything was great"
Pros: "Great service!"
Cons: "Dated aircraft A330-300 and seats."
Pros: "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
Cons: "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
Pros: "First Korean dish was good."
Cons: "The pasta was the worst meal ever."
Pros: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Pros: "Friendly crew, good movie selection, USB port."
Cons: "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
Pros: "Got the seats we wanted. If you are travelling with an infant this is top priority and they delivered"
Cons: "Flight delayed by an hour"
Pros: "Always slippers and good seats. Lunch was good. Entertainment was just ok but good classical music selection."
Cons: "The food used to be something I looked forward to, but this time the beef and rice for dinner (because chicken was already gone) was so salty and awful I had to ask to change for fish, which was flavorless. 30 minute delay on unloading luggage made the end of a long flight rough."
Cons: "I'm stuck in Korea on Christmas Day instead of being in the Philippines. The Korean Air staff didn't speak English very well and it took an hour to figure out what was happening. I had to pay for my own hotel on top of my resort that I'm paying for in the Philippines and the next flight isn't until 9 pm Christmas day. Worst airline I have ever had to deal with. On top of my five days off this year and two were wasted on traveling. Big waste of time and money. Will probably not use your website or the airline again."
Pros: "Nothing at all. It was hell and you should be ashamec ofhiw you treated me."
Cons: "Everything. You have THE worst customer servive evet."
Pros: "Big screen. Full soda cans. Not too cold. Space for legs"
Pros: "Great service"
Cons: "Wish I could have sat further in the front"
Pros: "The staff"
Cons: "Business would be better"
Pros: "Great seat and fairly decent food."
Pros: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Cons: "Very tight seating"
Pros: "Nothing at all"
Cons: "Kayak used a sub company to reserve flights. My husband was involved in a collision at sea and was not able to make the flight due to military deployment status. I tried continuously to contact the sub company to request a waiver or hold on the flight. The number provided kept me on a hold . There were no answers to phone calls from information provided on receipt. Emails only stated the fees that would be imposed for any action I conducted. I will never use kayak again."
Pros: "I am big person, and being able to cross my legs even in economy seats is a real relief. Good selection of Hollywood and Asian films was enjoyable. I liked that our flight data was always viewable in a variety of formats."
Cons: "the cabin temperature was a little hot. The staff tunred it down after i asked, but even then it was still a bit warm for me. People who are cold can put on blankets or jackets, but people who are hot can't remove clothing, so i think a lower standard temperature setting would be nice."
Pros: "다 좋은데 한가지 불만사항 : 인터넷에서 구매했다는 이유로 Mileage 로 Upgrade 가 안된다는데 그럼 KAL 대리점도 없는 이곳에서 mileage 는 언제 사용 ?"
Pros: "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
Cons: "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"
Cons: "Seat was so narrow, my elbows were stuck to my torso the whole way"
Pros: "I liked just about everything about this flight. From the food to the service to the movie selection, flying with them was great!"
Cons: "Nothing! Great flight."
Pros: "The staff was friendly and even though it was a quick flight they still provided a light meal. They were very efficient getting people on and off the plane."
Pros: "Food not too bad, plenty of beverages."
Cons: "Nothing not to like."
Pros: "Friendly staff"
Pros: "I liked their positive & happy attitudes as well as their work ethic."
Cons: "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
Pros: "The crew is crisply dressed and very professional in their demeanor. You feel first class even in economy."
Cons: "Service!!!! Plenty of crew and they are very attentive."
Pros: "Just as our first flight with Korean Air, everything was superb. We boarded just in time, due to delays in the airport since we floundered a bit, trying to make our way through the right terminals and security, but we were processed quickly, and the staff were so polite and welcoming."
Cons: "We had absolutely no complaints. Many thanks."
Cons: "Late boarding and then sat on plane for approximately 30 minutes before taxi. Arrived Busan 45 min late and never heard an explanation why."
Pros: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
Pros: "Delta crew was awesome"
Cons: "Running to flight"
Pros: "Great Service Check-in Process Boarding Process Lounge Food"
Cons: "Seat is a bit outdated: lie flat but not very comfortable. Their new Business seat on B777 seems much better Security / Immigration in Bali took 2.5h all flights to China, Korea, Japan, Australia seems to depart between 11pm and 2am Breakfast was served 2.5h before landing reducing sleep time"
Pros: "They listen to your request kindly."
Pros: "Smooth flight"
Pros: "I liked the service of korean airline, thier cabin crew are polite and friendly."
Cons: "I was disappointed if their food.,,"
Pros: "Since this was a connecting flight it was decent turbulence was more felt."
Pros: "Made you realize it is possible to have good food Oma plane"
Cons: "Ran out of choices"
OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
Pros: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Cons: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Pros: "Crew was amazing, food was filling & plentiful."
Cons: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
Cons: "my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight"
Cons: "Seat cushion could have been softer"
Pros: "The crew was excellent & seats were comfortable"
Cons: "Better boarding procedures. JAL is better."
Pros: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Pros: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Pros: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Cons: "There isn't a bad comment."
Pros: "Friendly attentive staff."
Cons: "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
Pros: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Cons: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Pros: "Clean plane, comfy seats and great staff"
Cons: "Everything was good didn’t hate anything"
Pros: "Crew tried to be friendly"
Cons: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Pros: "Staff were very helpful and the food was good."
Cons: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Pros: "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
Cons: "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
Pros: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Cons: "If the seat reclined a bit more, would be nice."
Pros: "Crew amazing and food very good."
Cons: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Pros: "Staff and crew and food!"
Cons: "We could not check in online. This was frustrating and we do not know why?"
Pros: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Cons: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Pros: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Cons: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
Pros: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats are kind of flat."
Pros: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Cons: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."
Pros: "It was short."
Cons: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
Pros: "Nice once I got on the plane"
Cons: "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
Cons: "I was pleased with all."
Pros: "short flight ready to get home"
Pros: "Services and respectful"
Pros: "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
Pros: "Staff was pleasant, food was good, decent movies overall."
Cons: "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
Pros: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Pros: "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
Pros: "Crew and service awesome"
Cons: "Not enogh choices for entertainment"
Pros: "There was a delay"
Cons: "Very hard landing."
Pros: "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
Pros: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Cons: "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."
Pros: "Ana is the best"
Pros: "On time, comfort, good food, good deal"
Pros: "Nothing really major to complain about but nothing that went the extra mile..."
Cons: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
Cons: "The captain failed to update the passengers and crew of significant change in flight path and delay. The flight flew off course for almost 30 minutes, while the flight attendants required everyone to remain seated due to supposed turbulence. We felt no turbulence for almost 25 mins. No update was given to passengers while we flew far off course. I motioned to the flight attendant, who was seated due to turbulence warning, to ask why we were off-course, but she could not get up. Many passengers were pointing to the flight path animation, to point out that we were flying straight north, instead of southeast. The flight attendant then called the captain for an update, and then the captain finally made an announcement about weather delays around shanghai."
Pros: "Smooth flight with great service"
Pros: "The movie selection and food served were pleasant surprises."
Cons: "Sore butt after 10 hours , but that's hardly anyone's fault. No complaints about my experience. 10/10"
Pros: "The service was great, complimentary movie selection was fantastic."
Cons: "I requested strict vegetarian meals in advance, was given items that violated this request. Further, the items which were in accordance with my dietary restrictions were generally not satisfying."
Pros: "Best flight I've ever had"
Pros: "Quick boarding, comfortable seating and amazing flight crew."
Cons: "The flight crew was great. Also there was more then enough in flight entertainment for the entire flight."
Cons: "Wish it was easier to book gluten free meal"
Pros: "The flight crew heard word we were headed to Japan for our wedding. They quiety prepared a card and a beautiful bouquet made out of candies and straws. Absolutely brilliant and so sweet to receive such a from-the-heart gift. Thanks to the wonderful staff on the March 31st 2016 flight. We were truly blown away and so grateful for the wonderful service and welcome."
Pros: "Great entertainment selection and food"
Pros: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
Cons: "Terrible service. It’s a nightmare to fly with. And I have a baby with me that even worse to fly with Eva."
Pros: "Spacious and comfortable"
Cons: "Food was pretty bad"
Cons: "Food and drinks for long or connecting flight not suppose to buy"
Pros: "Boarding followed priority order. Blankets were good, and extra pillow available upon request."
Cons: "Better food options. There was reduced options due to strike, but the food quality was not good."
Cons: "A better selection of movies and a bit more legroom."
Pros: "Reusable utensils and great food. Love Eva air!"
Pros: "Checked and arranged seating accordingly."
Cons: "Crews could've been more friendlier and accommodating."
Cons: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Cons: "More legroom, but what do I expect in economy?"
Pros: "Great food, and lots of leg room in economy. The flights were on time."
Pros: "It was the Badtz Maru plane"
Cons: "There were bulkhead seats that people were not allowed to move to even though most of the rows were full. The bulkhead row remained completely empty."
Pros: "This is a bit weird, but it was the first time I flew Eva economy. I've taken this route many times in business and it would take pages to go through all the things that EVA does right in business class. So I was stunned when my first time in economy was so incredibly impressive as well."
Cons: "I'm really picky and there's nothing more I could have wanted in an economy flight experience."
Pros: "The crew was very attentive and the seats were comfortable."
Pros: "Bathroom very nice. Food nice."
Cons: "Economy seats a bit too cramped."
Cons: "Comfort, I need to get to where I can fly first class"
Cons: "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."
Pros: "Departure and arrival time"
Cons: "Very strict on baggage weight rules for carry=-on. Our carry-on bags were almost empty to meet their weight restrictions. Then, they couldn’t enter my United Mileage Plus number, I don’t think I got my mileage, still need to follow up with United. Used their online site, couldn’t get seat assignments, got lousy seats."
Pros: "Great friendly and efficient service! Very lovely hostesses"
Pros: "Food not bad"
Pros: "I cannot say how much i enjoyed eva air. The stewardesses were wonderful the people in taipei i dealt with were fantastic."
Cons: "The woman i had to deal with in seattle at the ticketing desk was an absolute nightmare. Im heartbroken i dont remember her name because i would happily name her. Everyone else was perfect. The fella helping me even said "i am so sorry, she is awful and makes me very nervous. I will probably fly asiana from now on just so i do not have to deal with her."
Pros: "Friendliness, comfy seats"
Pros: "Nothing ."
Cons: "Poor service ."
Pros: "Nothing ."
Cons: "Poor service ."
Cons: "Service could be better. One flight attendant was sick but still working."
Pros: "Great a d happy with the service recei ed"
Cons: "On time"
Pros: "Very hardworking and friendly cabin crew and very efficient service onboard. Lots of little finishing touches like free toothbrush/paste, eyecovers, earplugs in washrooms. Larger and better quality LCD screens in their B777-300ER plane."
Cons: "Economy seat space is tight but not different from other major airlines unless you pay extra for more leg space."
Pros: "Nothing to like about."
Pros: "Me & my wife were on Premium Economy. This was a connecting flight to Manila from Vancouver Canada. The food served was not visually appealing and very lacking in taste. The food can be improved for this sector. The food was a very far cry from EVA Air flight also on Premium Economy. Before this flight we took we took BR9 from Vancouver Canada. The Ground Agent at the boarding gate wanted us to check-in our carry-on baggage which was well within the measurements specified in the EVA Air website (23x36x56cm). My wife and I had only one carry-on each. The reason given the flight was full. I did not understand this since I could see there were lots of passengers who had carry-on baggage larger than the 23x36x56cm and more than one piece carry-on. Not sure why this female Ground Agent picked on us when there were lots more violations within her sight. Also, she was rude when we refused. Once inside the aircraft with all passengers boarded, there were lots of empty bins for carry-on baggage. The more I was not happy about this Ground Agent picking on our carry-on baggage. The more I did not understand why!"
Cons: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad."
Pros: "Liked the seats, legroom. Good value for price."
Cons: "Food could be better. Crew could be friendlier. They did their job but did not have the warmth of crew of other airlines I’ve flown."
Pros: "People very friendly and the flights were on time"
Pros: "New equipment and incredibly good crew. Seats were actually roomy and comfortable."
Cons: "One crew member was so rude to me, Then my husband tried to lodge a complaint at the service desk and the manager was rude to him about it. Food is gross. Crew didn’t offer enough drinks or water for the length of flight. Economy seats are tiny and cramped."
Pros: "Seat is wide enough"
Cons: "Some crews are stress as I could see it in their facial expression"
Pros: "Great crew, very attentive and efficient and nice, friendly. I spoke most with Lucy Tsai, really lovely person, I hope she's appreciated and recognized for her efforts. The aircraft was like new."
Cons: "Food just okay."
Pros: "I actually loved the whole trip. The aircraft still looked like it was brand new on the inside even though I'm sure that it has probably been in the air for a few years now. The service was great from the seemingly effortless takeoff and landing by the pilots to the flight attendants being very efficient and caring. The ambient temperature of the cabin was great. I had a wonderful experience and when I return home I will not hesitate to book with EVA again for any of my international flight needs."
Cons: "It's not really even something that I didn't like because I know learning a second language is hard any way but every once in a while when the flight attendants made announcements they would either run English words together into one word or pronounce it a little wrong but I still could understand everything that they were saying. So if I have to suggest something that is all that I can think of and it isn't even a bad thing at all. Thank you for everything!"
Pros: "excellent staff, and care for the passengers. definitely the best airline i have ever flight with."
Pros: "Excellent Service and Meals; enjoyed my trip on EVA Airlines"
Pros: "food and entertainment was great"
Cons: "someone puked Dx"
Pros: "The food is very good"
Cons: "Bad turbulence for most of the flight,no bottled water,limited choice of movies etc"
Pros: "Everything except flight attendants walking too fast in the cabin"
Cons: "Flight attendants were walking too fast in the cabin. Sometimes right in front of my face while I was walking to the lavatory without warning. They just sneak and cut you off without saying excuse me, sorry, or simple letting me know they're passing through. I don't mind but I was afraid that I would crash into them and injure either of us."
Pros: "It was unexpectedly cute that the return flight was a Hello Kitty flight. This was a big part of my childhood and totally played on my nostalgia feelings. Along with the fact that everyone from the service desk to the flight attendants were very helpful and kind, the flight experience was great. The movie selection was modern, no complaints."
Cons: "The food from ICN to TPE was not good, but the return meal wasn't so bad."
Pros: "Great costumer service"
Cons: "Food wasn't spectacular"
Pros: "First of all, the boarding was very organized and speedy. The seat was conformable and they offered sandals and headphones as well as a pillow and blanket. The TV screen offered lots of movies and TV shows. The crew was friendly and the food was good."
Pros: "Crew is very professional and helpful. I like the sticker for the transfer flight."
Cons: "They just seem overworked and perhaps that is why they don't smile as much as I would expect. The movie selection going back to SF seem much less than going to Taipei. Selection seemed much more limiting. I wished there is a way to be more environmental with the plastic cups. Perhaps give everybody a re-useable cup in the beginning and we keep it throughout the flight. By the end of the flight, each person wasted at least 8-10 cups. That is a lot of waste."
Pros: "staff was friendly. Planes very comfortable. Wine the whole way home. Movie selection great. I had a whole row of 3 seats together to myself for a 12 hour flight #winning"
Cons: "I didn't like the layover but that had nothing to do with Eva air. Eva air was great and I would def recommend to others"
Pros: "The stewardesses were outstanding and really seemed to care how we were treated. Fantastic"
Cons: "the entertainment from the flight from Taiwan to the Philippines was unsatisfactory in every conceivable way . No choices, no quality and the same for everyone."
Cons: "It's very good. I like the flight! The price is very reasonable and the service is not bad at all!!! The lady in the airplane are very polite to the passengers and they always provide their best service and smile. It makes people feel like home and comfortable taking the flight!"
Pros: "The technical aspects of the flight were fine. Boarding, the flight, and the aircraft. Very nice plane."
Cons: "The crew was not very friendly and it didn’t seem like there were enough staf for such a large plane. It took a long time to get our first meal, and the food was terrible in comparison to other flights, even other China air flights we’ve been on. We could not understand the English announcements as she was not a fluent speaker. I would probabalynavoid flying with China air again."
Pros: "Easy boarding procedure."
Cons: "Seat was broken. The seat's back kept returning forward. Not a lot of water and snack we're given for flight this long."
Pros: "Crews were excellent. Food was actually good!"
Cons: "More comfortable seats for long haul would have been nice!"
Pros: "Friendly and smiling"
Cons: "No fruits after service for dinner"
Pros: "Everything was good, comparing with other airlines with higher price, China airline was the best"
Cons: "Food could have been better"
Pros: "Movies were great. Service to accommodate us (hotels, food vouchers etc.) was great!"
Cons: "The delay... it’s no one fault but it took up a lot of people’s time. It was frustrating the domino effect of pushing the flight later. I felt terrible for those who only had two weeks and lost two days!"
Pros: "Yes, and yes"
Cons: "More new movies selection"
Pros: "I liked everything about the Flight, and Crew"
Pros: "Crew was very accomedating and friendly"
Pros: "Fast and efficient boarding process. Nice selection of movies."
Cons: "Seats (economy) can always be more comfortable."
Cons: "Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve."
Pros: "Awesome crew on board made the long journey easy. Plenty of leg room and the food was good."
Cons: "To be honest.. everything was perfect for the price and the 12 hours in the air."
Pros: "The crew was very attentive and helpful (ie, helped me with vegetarian options). Everyone was pleasant and friendly."
Cons: "More comfortable seats, needed a back rest or thicker pillows. Will opt for premium seats in the future."
Cons: "Too much unreasonable charges!!!!!"
Pros: "We have now been on both TAIWAN based carriers in the past six months. CI aircraft interiors were more visually appealing- I remember BR being too dark..."
Cons: "The temperature fluctuations of the aircraft. This is really for all airlines, usually too hot upon boarding & too cold 3hrs in... Also, no coach class amenity kit. I think BR gave us "sleeping" face masks for a similar length trip..."
Pros: "I liked that cleanliness and the blankets were really nice! I liked the selection of entertainment. The food was alright for getting meals on a airplane. The staff was very nice as well."
Cons: "The space was very small and if someone tall is sitting behind you, you cannot our seat back at all so for a 15 hour flight that’s pretty bad. Everything else was good!"
Pros: "Crew excellent"
Pros: "Like the seats, in flight entertainment and in flight staff are friendly."
Cons: "Did not like baggage fees for flying with Ice Hockey Goalie gear. Was dinged a monsterous $634 for baggage fees due to being over weight and over size on my goalie gear. Really it cant be made any smaller or lighter. THEN DINGED AGAIN for sticks as an over sized item again ! WTF ! Most other airlines label it as sporting goods and I pay the overweight fee, usually $150 CAD. Not this airline ! I could have booked another person for return flight and only added $300 to my bill ! Utter ridiculous how bad I got raped on this. Ok over weight yes. But over weith + oversize + oversize is a bit much !"
Cons: "Airplane use to fly from Taipei to Ho Chi Minh old and dirty."
Pros: "Cabin crew was very sweet, very courteous, and attentive. A marked improvement from years gone by."
Cons: "Delayed flight."
Pros: "Though the boarding process for this flight had the passengers take a shuttle to board the plane, I actually preferred this, because it seemed that the process was more efficient. The crew was quick to get everyone settled and our flight departed within just a couple of minutes from the original departure time. Seemed as though it was way faster than the normal gate departures of most flights I've been on."
Cons: "Terrible experience. 3 hours on tarmac, no hotel, lost a night of sleep. Booked with United and am waiting to hear back from Kayak for my refund. Kayak did not impress me at all either, very poor communication. Still no email acknowledging the refund. Please contact me so this can be resolved and I can stop stressing. Email is best since I have another flight."
Pros: "Everything was on time."
Cons: "Seatbelt was too short"
Pros: "Staff was very helpful and friendly."
Cons: "Long flight but fortunately not long layovers. Would probably upgrade my seat from economy next time for some extra leg room."
Pros: "Best long flight I've ever been on. Yummy food, leg room (I'm 5f10in), great entertainment, left on time, fast boarding and fast unboarding."
Pros: "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
Cons: "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."
Pros: "Transfer is excellent."
Cons: "Flight delays"
Pros: "well organized boarding, very attentive crew, decent food and entertainment."
Cons: "nothing major to complain about."
Pros: "Checking in from Manila was excellent. The staff was nice and accommodating. The food was good. The flight was on time."
Cons: "My ears were painful the whole time probably because it was a small aircraft."
Pros: "Nothing!. My brother and I got to the Airport 45 mins before the Check In Counter Closed but we didn't make it Thedue to the fact that we had a flat tire unexpectedly so my flight was cancelled and rescheduled to January 10, 2018 and paid extra $480.00 including penalty. If the Check in Counter did not close early, I could still be able to check in on time while there was still 45 mins remaining."
Cons: "The Check in Counter closed early while there was still 45 minutes remaining."
Pros: "China Irline crew and staff have the painful boarding and check-in process to a science: impressively organized which makes check-in and boarding such a breath."
Pros: "the lighting and mood of entrance is comforting and exciting, feels like a trustworthy aircraft. the crew is very helpful!"
Cons: "absolutely nothing of sustinence for vegetarians, every other airline I have been on has fantastic in flight food menus, there is no menu on china airlines and I was unaware I had to notify the flight before hand. there was a sandwitch leftover they were able to give me but the bread smelt like beer and tasted so bad, the quality of the food in general is very poor and should be reconsidered. (orange juice is not juice but a drink)"
Pros: "Entertaining have a ton of choose. Big screen"
Cons: "Silverware and food nothing special or choices."
Cons: "My seat table was broken and couldn't really eat my food without spilling and how people take forever to get off plane and staff doesn't regulate it should definitely make people who have multiple carry Ima wait until people leave to grab alll their stuff from cabin"
Pros: "The economy class seats are actually some of the best to sleep in!"
Pros: "China air delivers on price and has new aircraft. I love flying China airlines they do a great job with small layover time"
Pros: "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
Pros: "Regular water and juice served throughout entire flight was much appreciated. Lots of movie options for those who cannot sleep."
Cons: "Seats so close together, man behind me kicking my seat in his sleep for 12 hours. No snacks in between meals. Hindu meal should be vegetarian but had meat. My request on both round trip flights for a window or aisle were not honored."
Cons: "Food was not that great. I expected more in premium ecconomy"
Cons: "Airline somehow cancelled our spot on the flight without us knowing, only found out when we were doing the checkin at the airport. What followed was an hour and half of international phone calls to try to sort this mess out. Ended up with us having to go to an airport an hour away to catch another flight so we don't miss our trip. Terrible terrible experience and stressful."
Pros: "I particularly appreciated having so many employees assist those passengers (including me!) who needed to connect in Tapei with the flight to Bangkok. Our flight arrived a bit later than scheduled, and I was concerned that I would miss the connection to Bangkok - but our connecting flight was held for us, and several employees were available to direct us to the correct gate for boarding. thank you all!"
Pros: "Crew was professional and very courteous. Helpful staff. Nice smooth flight over."
Cons: "offer water more often"
Cons: "The food can be improved. It was my least favorite about flying with China Airlines."
Pros: "My seat was upgraded the first class so I received the first class service. It was excellent service and the flight was comfortable. Thank you for the great service."
Pros: "Crew is friendly and patient."
Cons: "Meals were terrible and came in bird size portions. I'm petite and still didnt think the portions were enough. On top of that, the food was unappetizing. I only ate rice because the fish looked horrible. Boarding was a mess. The airline ground crew were ineffective in new york and manila. Our flight was delayed because they couldn't board everyone in time. Premium economy is pretty good- seats are large. Economy is a zoo. Don't think I'll be travelling with China Airlines again soon."
Cons: "I booked a ticket 2 months ago and yet didn't get requested aisle seat for this 12 hours flight"
Pros: "I loved that my knees didn't touch the seat in front of me. As a tall girl and a 12hr flight that would not have been comfortable at all."
Cons: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."