C$ 2,128 Find cheap flights from Victoria to Cape Town

Flight on time. Food was poor - low quality and hard to eat due to poor layout

Overall American Airlines are good. For a long haul flight I would have appreciated if they had offered water durning the flight, as they don't provide individual water bottles. I applaud their recycling efforts onboard.

American Airlines is the worst airline to fly. you can’t get on an earlier flight if you don’t have ‘status’, they cancel their flights with no warning, and they lie about why their flights are delayed so they don’t have to pay for meals or hotels. They lost me as a customer after this trip. I’ll be flying Delta or Untied from now on.

We were on the plane for more than 5 hours with seats that don’t recline. Delayed for more than 1 hour and flight crew did not even serve water. Then on flight they don’t offer food unless you purchase it. Very poor experience.

Flight crowded - no leg room. Made me put tote bag under seat in front of me so no room for feet. Attendant helped me and put it up. Crew fine. Also British Airways changed our flights without notifying us resulting in a lot of confusion getting through Heathrow - our boarding passes wouldn't scan and we had no idea why. Ended up missing our flight and having to reschedule hours later after a flight from San Francisco. I have the app from BA and never received any notification. Very confusing and staff at Heathrow had no idea what problem was and only one person could resolve and huge line as several canceled flights. What a pain!

Staff was engaging and helpful. Loved the experience and would definitely recommend them to my friends and family

The crew were friendly and helpful, really appreciated. The food was pretty nice. a smidge more leg room would always be welcome but when you buy cheap you get what you get :)

They ran out of earphones so my 3rd daughter couldn’t use the on board entertainment the entire flight. They also ran out of food choices (chicken or cheese) by the time they got to the last few rows, so my oldest daughter, wasn’t given a choice. Luckily she isn’t a vegetarian because they only had chicken left.

The terminal for this flight, 4S, was INSANE. So many Iberia desks, and it wasn't clear which ones were for which destinations. When I checked in, I asked if I could check my bags to LAX, my final destination, but was told no because my next flight was with another company--I would have to gather my luggage and then deposit it again in London. Annoying, but okay. Then I went through Security, where I was asked to open my luggage, berated for having water (which I offered to throw out), and just generally hazed. After Security, I went up and down countless escalators and then boarded a tram, which literally went miles. Following the tram, there was ANOTHER escalator and ANOTHER line, this time for passport control. At 10:25, I told officials there that I was on a 10:40 flight, but nobody seemed concerned. So after clearing passport control, I RAN all the way to the gate, where my boarding pass was scanned, and then ran along the gangplank. At this point, I expected to board a plane, but what I encountered was a STAIRWELL, with steep stairs leading downward. Astoundingly, I didn't see any elevators or escalators. I lugged a suitcase, large bag and jacket down three to four flights of stairs, expecting to board an aircraft at the end, only to encounter a bus outside. After all the hoops we passengers had just jumped through, I was floored by this. And because the bus driver was waiting for other confirmed passengers, the rest of us were standing on the bus for at least ten to 15 minutes. Once the bus FINALLY set off and then dropped us at the plane, which was sitting way out on the tarmac, we all had to cart our luggage and bags up ANOTHER steep set of stairs onto the plane. In 100-degree heat. Parched from the physical marathon I had just endured, I was thinking that once we were in the air, the flight attendants would pass out water. Instead, they went down the aisle asking if anyone wanted to order and pay for a drink, but they never asked me or many others if we wanted anything—they picked and chose passengers to ask. I raised my arm to try to get their attention, as I was desperate for some water, but they were avoiding almost all eye contact with the passengers. So I arrived in London completely dehydrated. Then I went to baggage claim. After waiting for about 20 to 30 minutes for my bags and not seeing anything that resembled mine, I started looking at my phone. That's when I saw an email from Iberia saying that there had been an incident with my luggage, and that my luggage had not made the flight, even though I had done the Madrid baggage drop in good time. Also, if I hadn’t checked my email, I don’t know how I would have found out that my luggage was missing, because there weren’t any reps at baggage claim. When I spoke to the Iberia representative about it, she said that the luggage would be arriving on another Iberia flight at 3:00 p.m. that day, but I was scheduled on a Virgin Atlantic flight departing London at 3:45, so picking up my luggage at 3:00 p.m. and rechecking it wouldn't be an option. After everything that had already happened that day, this was really disappointing. I didn't see my luggage again for two days. Honestly, it was just such a bad overall experience that I can't imagine flying Iberia again. And it was surprising, because earlier in the trip, I had been on the Renfe high-speed train from Barcelona to Madrid, which was a really good experience, so I had high expectations for Iberia. This could have been an aberration, but since it has been my only experience with Iberia, it is my only reference point.

Was downgraded from Premium Economy to Economy and no indication of any compensation.