The flight was on time, boarding was organized, I have not ordered food, so have no idea if it was good. There was no tv on my flight so no entertainment. Staff was friendly.
Basic and short flight. Did it expect much
Pros: "got me to SFO safely"
Cons: "the flight was somewhat delayed"
Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Pros: "Great service"
Cons: "Boarding confusion"
Pros: "Great service."
Cons: "Maintenance delayed take-off"
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Pros: "Crew was great."
Cons: "Left on time, landed early and everything fine."
Pros: "Very pleasant crew."
Cons: "Very late in departure from Victoria. Long long delay in receiving oversize baggage. Incorrect directions by airport employees in Seattle, resulting in wrong floor, rescreening. But very helpful Alaska enployees to assist in unscrambling."
Pros: "Everything was excellent"
Pros: "Seats are comfortable, crews are all approachable and helpful."
Pros: "All the movies and tv shows were 100% free. A very good selection of things to watch."
Cons: "The WiFi was too expensive."
Pros: "Comfortable, smooth flight"
Cons: "A bag was lost despite being checked in at the same time as two others on a direct flight."
Pros: "Everything was dandy. A completely uneventful flight"
Cons: "Can’t thinkmif anything I didn’t like"
Pros: "Efficientand smooth."
Pros: "The crew the boarding was good"
Cons: "They didn’t have no hot beverages know Tina coffee that was a bummer"
Pros: "Quick flight Good selection of entertainment Being able to text your friends is really nice"
Cons: "Waited for an HOUR in the plane for some paperwork. First we waited like 15 min for the first set, but it was the wrong one (missing some key verbiage?) so we had to wait EVEN LONGER for the correct paper to show up. Get your damn act together, Alaska. Luckily we had some tailwind so we only arrived 20 minutes late... BUT STILL."
Pros: "Friendly staff were efficient and helpful. Comfortable seats and fun entertainment and ordering interface with lots of good movies and shows."
Cons: "I would have liked more vegetarian meal options. I’ll probably grab something by the gate before I board next time. Not having a charging option for my phone was a little surprising. Again, I’ll be sure to top off my battery at the gate in the future."
Pros: "Super nice and accommodating crew."
Cons: "Waited on the plane for a bit longer because of passenger mix up on a full flight."
Pros: "Quick to get luggage. Inexpensive checked luggage. Overhead carry-on allowed for free. Friendly staff."
Pros: "We were never given the seats next to each other that we booked"
Cons: "My daughter is too young to sit alone and we booked the reservation at the same time one booking"
Pros: "Hospitality of the crew."
Cons: "My luggage that was to be loaded in the cargo area of the plane never was put on the plane. No clothes, no shoes, no medications, no gps radio equiptment, and no special fishing equiptment, (as I was on a sportfishing vacation). Really, Really dissappointed."
Pros: "Great service and on time"
Pros: "Excellent Crew - I flew standby, so have great gate agents and flight attendants makes all the difference when you’re hoping for a seat. In flight they are professional and personable and keep you up to date on what you need to know! Plus, I’m always happy when my flights have USB ports so I’m fully charged when I deplane."
Cons: "I always want more leg room or a little more room under the seat in front of me. But I didn’t upgrade for a roomier seat and there was more than enough overhead space, so truly can’t complain about it!"
Pros: "Fast and courteous service in getting me a hotel, rather than staying at the airport. The desk staff must have stayed late and the Sacramento check in staff were sympathetic to my situation."
Cons: "Did not like that I was not on this flight due to 3 hour delay of connecting flight, resulting in an overnight stay in Sacramento."
Pros: "Great crew, bags were delivered fast"
Pros: "The seats were comfortable and I had plenty of space."
Cons: "You cancelled our flight home in the middle of a Hurricane, so we can't check up on our cats or house. We will never fly with Alaska Air again, and I will make sure that absolutely everyone knows what you did."
Pros: "on time, somewhat"
Cons: "very cramped seats; are my husband and I profiled on airline flights? why are we always placed exactly over the wings or in the rear of the plane, with all the babies? we are senior citizens and flying three to five hours with babies crying all around us is not a pleasant flight. So we up graded to first class on this return flight. Is that the only way to get out of being profiled to sit in the rear of the plane with the crying for three hours?"
Pros: "Everything went really smooth, including the flight - hardly any bumps at all. Loved the free movie selection and the free messaging connectivity."
Pros: "Staff was great"
Cons: "No wifi made it harder keep 4 yr old happy"
Pros: "Good movie"
Cons: "The flight attendant taught he was funny but he was not to me. I eent to the restroom the the same flight attendant poke me to get him stuff from the back for him twice while he was seating at his seat. He gave 7 bottles of Jack Daniel to two young ladies without even asking for ID. They got drunk and starting pushing my friends seat several time while she was sleeping. Five hour flight and had to withstand this two ladies and the flight attendant seems yo not be helping by giving more alcohol and encouraging them. Will not reccomend american airline to my friends."
Pros: "Friendly and had great food options! The flight attendants were consistently available"
Cons: "The flight attendants all seemed really tired and did not have an exceptional energy or positive attitude. The announcements were very difficult to hear because the person speaking was mumbling."
Pros: "I was not able to see the wifi the whole trip. Maybe my phone?"
Pros: "The service on Alaska is excellent. I wish all my flights could be on Alaska!"
Cons: "Internet wasn't working. But, waddya gonna do? Probably not their fault."
Pros: "Ticketing process was smooth and easy. Overall trip was without incident and very pleasant."
Cons: "Alaska Air in-flight free tv is very limited. Would be nice if they adopted Southwest Airlines free live tv format along with real time trip tracker data made available to your viewing device."
Cons: "The Seattle airport needs to get it together and expedite the security process. So slow, some people likely missed their connection, and definitely most were at heightened levels of anxiety."
Pros: "I picked that flight because it was the only direct flight that fit my schedule. Wish I could take JetBlue."
Cons: "Seat is so small and uncomfortable. Flight attendant somehow only offered the two guys next to me the whole can of soda but just ignored me. I found it very odd. She had many cans of coke...It's not that I care about a 50 cents of a soda but I felt totally discriminated. I don't want to pull the minority card, but just didn't make sense to me when she did that. I know it's tedious but it really hurt my first experience with this airline. I will avoid flying with them in the future."
Pros: "Great service from the gate and air crew on the flight from SEA-TUS. Very professional and friendly."
Cons: "MFR-SEA flight long taxiing and slow deplaning. Seated in 6a did not get off flight till boarding started on my connector. Short scheduled connection time 35 minutes between flights and terminals. (Arrived at C gates - Departure at N gates)."
Cons: "I reach at airport on time and report at customer service but it was for my surprise to to hear from the counter person that I was late and my flight is gone (though I saw same flight was there after about half an hour). Then they put me on later flight and charged me $25 for that. When I appealed the counter lady said "$25 is better otherwise you would have to pay $125.""
Pros: "Efficient staff, boarding, flight crew. Departed and arrived on time on the way to Cabo. Return flight arrived early in San Diego."
Cons: "There were other people on the plane. Narcissistic millennials are no fun to be near."
Most of the staff was very helpful except the person who did not want to put my carry on baggage up above. I am only 5 foot tall the. Next attendant did it.
Flight was cancelled. Better would have been communicating an alternative flight on the same day.
There were endless delays on all 3 flights, and there was little to no communication concerning the delay as it was happening, on our last flight (YYZ to SJU). One flight attendant was rude; needs retraining.
Westjet staff today came to my aid like everyone would hope for in a time of need. I was unwell on the flight and had to have assistance from the plane into the terminal. Caring and efficient is the best way to describe The staff who helped. Thank you
Pros: "Always a pleasure when flying with Westjet. Crew is always better than Air Canada"
Cons: "Update the seats please. They are so old and there was no cushion"
Pros: "Just a nice easy flight with zero issues"
Cons: "I can’t think of anything"
Pros: "Crew was nice. Hard landing,cramped seats"
Pros: "Service is awsome"
Cons: "Our trip got completely rerouted - we are still in Edmonton and expected to be with family in Regina a couple of hours ago. :((("
Pros: "The bathroom was extremely cramped! No TV available on long flight."
Cons: "I signed up for a wheelchair when I purchased my ticket. There was a delay getting me a wheelchair in San Jose to get to my gate. After landing in Toronto there was not a wheelchair waiting at the plane exit. There was a wheelchair inside the airport - but no one available to push it!"
Cons: "Seats too narrow."
Pros: "Flight was excellent. Crew was very courteous and very friendly."
Cons: "The only thing I wish I had more was more other options for fluid besides water."
Pros: "Great crew. Excellent flight and we were even early arriving!!"
Cons: "Could not recline seat in row 30"
Cons: "Poor service before boarding."
Pros: "The flight attendants were nice"
Cons: "Delays are common yes, but the “system” to re-route or re book was a horrid FAIL. I’ve never encountered such inefficient system for something so common as a flight delay. Made a call to Expedia to make changes to hotel reservations and never got the call back for confirmation of requested changes."
Cons: "Because of the discounted fare I was placed in rear seating at the very back of the plane and to change seats was to cost me $14"
Cons: "Morning flight but flight was late leaving even though the plane was at the terminal. Sat on the tarmac for a half hour waiting in line to takeoff."
Pros: "Short flight, great staff. No food or entertainment, so no rating"
Pros: "Pretzels, Biscott cookies still passed out along w free beverages. Free Entertainment on westjet wifi good too!!"
Pros: "Boarding etc was all fine."
Cons: "Flight crew was rude"
Pros: "Excellent crew and customer service"
Cons: "The flight was 40 minutes late and boarding took 40 minutes."
Cons: "No sink in the bathroom...gross. Also, very very small seats."
Pros: "Friendly service. On time"
Cons: "Not a direct flight"
Pros: "Fun, friendly crew on a boring routine short haul flight."
Cons: "Entertainment system was down."
Cons: "Crew was not the usual happy Westjet staff.Grumpy flight attendants.I don't think any of them ever cracked a smile for the entire flight."
Pros: "Seat was c9mfortable, I upgraded, I think the flight attendants tried their best ."
Cons: "The food was lacking and there was really no entertainment, small TV on seat back and did not work well."
Cons: "So there was a problem with the aircraft. Some cargo nett8ng was broken so they had to move the baggage from the rear to the front hold. The pilot can on to inform us of what was happening, assuring us that our baggage would arrive with the flight. B7t not surprisingly they lied and about 30 ppl didn't get their luggage. It never made it on the flight and won't be until the following morning. So I have no clothes. No jacket for sub zero temperatures. It would great if they could at least tell us that there will be a problem. Not lie I'm not impressed. I'll do my best not to fly westjet again."
Pros: "Easy check in and nice crew!!!! No complaints at all!!! I would fly them again!!! I would definitely recommend them to others!"
Pros: "Very enjoyable flight!! The crew was amazing and funny!! It was a great experience and will definitely fly WestJet again!!"
Pros: "Crew were amazing"
Cons: "Loading was an absolute disaster, never seen it so slow before"
Pros: "Efficient, cost effective and chill flight process"
Cons: "Nothing really, even the coffee was delicias."
Cons: "Late landing as usual and YEG's ground crew wasn't ready ... also as usual."
Pros: "No comments"
Pros: "The people, the timeliness, the attitudes - all were great!"
Cons: "The choice of snacks could be more healthy - veggie cup and hummous maybe!"
Pros: "We are still going"
Cons: "Changes, changes, changes and delayed one day"
Pros: "On time"
Pros: "Staff friendly and efficient."
Cons: "No Entertainment system which was a huge deal for my partner, but I read my very good book and talked to my very nice seat partner."
Pros: "I like that it wasn't a huge plane"
Pros: "Great service. Friendly. Connections are well timed so you dont have to wait long to transfer."
Cons: "Flight was late and kept getting later as the day wore on. Nobody seemed to know how late we were ultimately going to be and why. Missed my meeting."
Pros: "One of the best flights I have had. On time, Great service and excellent entertainment system. Plus seat had lots of room as well"
Pros: "It was a good flight. Comfortable and on time."
Cons: "I rated food low as there wasn't any nor did I expect it. No problem."
Pros: "The staff was nice, they were very professional, efficient, and friendly, The seats were comfortable the plane was clean."
Cons: "Some of the announcements were a bit fuzzy."
Pros: "Airport Terminal waiting area was nice."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "Flights were on time"
Cons: "Bad landings"
Please do not travel with Aeromexico if your destination is not Mexico. The problem is that Mexico requires passport checks for transit passengers. The lines were huge when I arrived and I waited 2 hours in line to have my passport checked and then by the time I arrived to the gate the boarding for my next flight had already started. AM plans are generally very old and poorly maintained. When my flight to SFO was about to take off the cockpit cabin door was thrown open. The entertainment system didn't work. the buttons for light and call button didn't work and I was in business class. I will do my best to avoid Aeromexico in future.
It was good but a little I bit older plane
Pros: "Good takeoff, good landing."
Cons: "Food very cheap."
Pros: "Fast and efficient"
Pros: "Availability of beer for such a short flight."
Cons: "Food was ok but could be better."
Pros: "Staff was nice"
Cons: "old people assistances not enough chairs even so guide people to the plain"
Pros: "Departure and arrival times were accurate."
Cons: "There were a few seats (mine included) who didn’t have a blanket. The AC was set to a VERY low temperature."
Pros: "Crew very attentive"
Cons: "Allow stand by on cheap tickets"
Cons: "Will not travel with this airline again"
Pros: "I loved the attention of all the staff of aeromexico very friendly and helpful I am happy to have traveled with Aeromexico"
Pros: "It went smooth and was very comfortable."
Pros: "friendly staff"
Cons: "scheduled layover was 9+ hours. It became even more painful including a delayed aircraft."
Cons: "They are changing their procedures and there was a bottle neck to do the check in. In previous years it was ok, this time it was terrible."
Cons: "I feel sad that spending a week in my home country turned out to be a nightmare"
Pros: "diret fly from mexico to portland"
Cons: "long trip no entertainment"
Cons: "I’m still stuck in Mexico"
Cons: "I have my reservation and payment Aeromexico didn’t care they put me on a stand by list as they overbooked the flight but these time instead of them telling you that it was overbooked their pretext was the weight of the plane"
Pros: "flight on time, arrived on time. Everyone friendly."
Cons: "As with most airlines, lots of waste with food packaging. Don't need food and with drinks fill cups that can be re-used. Didn't realize our seats in emergency seating don't recline. This was very uncomfortable."
Pros: "Great service, people are excellent at what the do."
Cons: "Paying too much for luggage. I can't believe that a second piece is more than double."
Pros: "No hassle."
Cons: "Food was awful...did not even eat it."
Pros: "Entertainiment system, nice footrest"
Cons: "No complaints"
Cons: "The setas space is too short"
Cons: "The flight was late with no explanation. On flight entertainment broken, no explanation or apology. Mexico City airport is is disorganized and the bathrooms broken or filthy. They broke three suitcases on my flight, including mine. Quality of service and response is zero."
Cons: "I was flying to MEX from LAX and i had to get through customs which took a long time, but got to the Aeromexico ticket counter to get my boarding pass and they told me that they start boarding 45min before departure time and I got tot he counter at with 35 min to departure and they told me that I missed my flight and had to buy another flight which was two hours later. I don't understand why they couldn't let me through or hold for me. It ruin my ground transportation reservation which I had to reschedule. The whole thing was frustrating and cost me more money that what i thought i was saving."
Pros: "The gate agents got me extra legroom in emergency row because i am very tall, at no extra charge. Airplanes were newer, very nice crew, on time."
Cons: "The Mexico City transfer was weird, and inconvenient. You have to retrieve your luggage, go through Mexican immigration, recheck your bags, go through security again, and the layover was over 4 hours. You pay less, but it winds up being a very long, exhausting trip. I will take a US carrier from Quito to San Francisco, Reno or Vegas next time fir this reason alone."
Pros: "Flight stewardship exelent"
Cons: "Tunnel passage was frozen had to wait 20 minutes, luggage carrusel not working from landing to exit the airport took" 2 "hrs ridiculous. .."
Pros: "Actual flights were on time"
Cons: "The airline changed my flight a few days before my trip changing my layover from 2 to 15 hours, providing no form of compensation. I suspect they cancelled my original flight because it was not full. A trip with a 15 hour layover would have been cheaper originally. Mexico city airport has poor amenities and internet access."
Pros: "Service was friendly and very attentive"
Pros: "The plane is very comfortable"
Cons: "It was delayed and we couldn’t land on time because of air traffic. It took more time that it should have to."
Pros: "Sf to Mexico was fine"
Cons: "Lost my immigration form and missed my flight. Airline told me to talk to my booking agent. I spent time talking to justfly and it took them a long time to tell me they couldn’t do anything and I’m stuck in Mexico for a day."
Pros: "No turbulence at all, smooth take off and landing."
Cons: "Knees hit the passenger seat in front of me. Hardly any leg room, we were all packed in like sardines."
Cons: "Aeromexico in Mexico city has a major communication problem. This is the second time we have flown thru there and found that they don’t update the TVs. You need to ask their agents if you updated information like gate changes."
Cons: "I'm a Delta Sky mile Gold medallion member and not sure why Aeromexico is a sky team member but I still got charge for my one luggage"
Pros: "Staff was helpful and friendly at Guadalajara airport."
Cons: "The flight was delayed by an hour. I wasn't notified of luggage fees and had to pay in 1000 Mexican pesos plus taxes. My husband is handicapped and we had to be shuttled from terminal 2 to Tom Bradley. It was very inconvenient!"
Pros: "The staff on the flights were very nice."
Cons: "I will never book through this airline again. My flight was delayed and no gate information was available to me. I had to ask several people where to go and was told several different answers. This resulted in a lot of excess walking with my luggage. The airport signs have tiny information for non Spanish speaking passengers. Never again."
Cons: "Confort, FOOD"
Cons: "Lack of information which caused delays to board."
Cons: "Delayed for no reason, very irresponsible msnagement"
Pros: "The professionalism. The accuracy of arriving and the plane itself was very clean."
Pros: "I booked the flight for my mother to rush to Mexico to be with her mother while in the hospital. Aeromexico did not have any reservation. So my mother had to pay for a ticket through Aeromexico. I email the company to refund me and haven't heard back."
Pros: "I like the promtest and service of the staff."
Cons: "Kids being too loud, nobody's fault though."
Pros: "The economic price for the great service,because we can travel more often."
Cons: "The kind of sandwich too dry."
The flight should have been on time. We barely made our connection and our bags were lost as a result.
If the planes flew when they were supposed to I would have arrived on time for a 60 year school reunion dinner.
The flight went as expected, notwithstanding a delay to allow a number of passengers stuck in Pearson's security lineup. I gave food a medium rating only because there's no N/A choice - on a relatively short flight we were offered pretzels and something to drink.
On the bombardier Q400, and the seats have much more legroom than WestJet. Definitely get the aisle seats on these small planes.
Small seats means other passengers thoughtlessly take up your space. At least it’s a short flight.
Pros: "Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather."
Pros: "Cancelled 30 minute flight up to Vancouver which reaulted in missed flight to Australia. Air Canada the refused to put us on another flight. Went round and round for 5 hours with Air Canada until they finally put us on 3 separate flights getting to our deatination almost 48 hours late.Horrible"
Cons: "Notify passengers if short flight has more than 20% chance of being cancelled. We could have easily driven to Vancouver. If flight is cancelled, then own up to it and put people on next flight."
Cons: "Air Canada has completely gone down the tubes and super quickly."
Pros: "Pro-free wine!"
Cons: "Can-food not the best..."
Pros: "The entertainment selection was great and the seats were comfortable."
Cons: "Maybe we needed to specify this earlier, but there were no vegetarian options offered for the meals. It's minor, but it'd be nice to have that option when we're asked instead of needing to arrange it beforehand."
Pros: "The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018."
Cons: "Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should."
Cons: "seat pitch pretty tight."
Pros: "Seats in business."
Cons: "The food."
Cons: "Plane was cramp, no inflight refreshments offered other than beverage. No entertainment available on flight."
Cons: "Crazy uncomfortable seats, esp for such a long flight. I’m 5,7 and my knees were jammed into the seat in front of me for the whole flight. Spent 45 minutes trying to land because of weather was very inconvenient. Other than the free dinner/breakfast we were never given the option to buy food."
Pros: "The staff on board the plane were excellent."
Cons: "The wireless entertainment system is slow and glitchy and did not work on an older iPad. The food was subpar but by airline standards was middle of the road."
Pros: "Friendly staff"
Cons: "Old plane, no in flight entertainment"
Pros: "the fact that is was an overnight flight"
Cons: "- Had to sit by the bathroom again! - they ran out of food - seats were uncomfortable"
Cons: "1, no food 2, pay for the luggage 3, very small leg room 4, too low temperature in the cabin and no blanket"
Pros: "Crew on board as accommodating as they could be."
Cons: "Arrived at the airport to find hundreds of people on line trying to check in. No Air Canada employees were explaining anything to anyone, as we all stood in line for over a hour, nervous we'd miss our flights. Word was passed from the front of the line that the system was down. They held planes, so I guess everyone eventually made it to their flights--but not until everyone was stressed out to the limit. Lack of assistance from Air Canada personnel was glaring."
Pros: "Great crew, great food, seat was amazing."
Pros: "Crew were excellent, flight itself was comfortable once finally underway"
Cons: "My flight was delayed, never given an explanation. My bag did not arrive with my flight from Victoria to Toronto. I was never told why this happened, and I was refused entry through customs and forced to miss my connecting flight."
Cons: "The 2 hour delay."
Pros: "Short flight"
Cons: "Cramped seating"
Pros: "The pilot seemed good and the staff on the plane were nice overall"
Cons: "Customer service from the group staff that checked us in was horrendous... (Lisa from Chicago ). We were not aware one of us needed eTA to fly through Canada and the agent was so belittling, rude and plane wrong with her information, that if it had not for our smarts, we might have not made it to our destination. I do not spend so much money to fly with an airline, whose agents treat it me like this! She really should be fired for her terrible manners and for giving customers wrong information..the second supervisor we talked to helped us, but the impression we got from the agent was so terrible, that it was hard to feel any good...no food on a flight during lunch hour, seems unfitting."
Pros: "The comfort and the free entertainment."
Cons: "The food seemed average."
Pros: "Everything.....the staff were excellent......pure and simple"
Pros: "The crew was very friendly and attentive."
Pros: "Ability to charge my iPhone )"
Pros: "I was not charged overweight for going over by 2 pounds since I had a Business Class ticket connection to my final destination."
Cons: "For an almost 4 hours, 400 USD international flight I would have expected to have at least a snack to eat a one luggage to check in on the price. I am an international traveler which doesn't have a choice but to carry a suitcase. Not to say that once on board I was requested to check in my carry on because there was no room on the plane and that I had to travel with my personal item on my feets since there was no available room at the over the head compartiment since I was identified with Zone 5 boarding."
Pros: "The price was decent."
Cons: "I was travelling with a 13 yr old and expected to be seated together when I booked. I didn't know I needed to pluck my seats if I didn't want to pay extra. The woman at boarding moved our seats, however, closer at boarding, which I thought was pretty considerate."
Pros: "The staff was so kind and outgoing! They made sure the flight went smoothly!"
Pros: "Comfortable, quiet, fantastic technology"
Pros: "Crew was surly overall on flight. On ground they looked bored-one on first leg of flight seemed hung over"
Cons: "Changed my flight home do my layover went from 1 hr 30 min to 5 hours!"
Pros: "The space I had for my feet and legs"
Cons: "The lights that had to stay on during a red eye flight"
Pros: "I liked the service. I dont like flying much but the stewdardes made me feel comfortable so it was a good flight"
Pros: "Very fast flight"
Cons: "In flight Audio didn't work"
Cons: "Flight was delayed over 4 hours due to Air Canada needing a mechanic to check and sign off on the tire tread on one of the wheels, the ground staff enforced the carry-on bag size arbitrarily and inconsistently, and the entertainment system froze up and reset itself at least 3 times on the flight. Apart from the captain, the rest of the Air Canada staff exhibited the usual bureaucratic and defensive behavior I have unfortunately seen multiple times before. They're expensive (with a nasty computer algorithm that raises the price by over $100 each time you browse flights. The first time I checked, it was $300+; by the 3rd time it was over $600. When I used a VPN, the price magically went down to $300 plus, which was still a lot) and the experience is generally unpleasant. I have to brace myself for their lack of common sense behavior every time I deal with them. If I didn't have to fly with them, I wouldn't."
Pros: "The trip was amazing, for the extremely prompt and organized Japan crew boarding to the great and smooth flying despite the long time it took to get to Torinto"
Cons: "The food onboard could use an improvement, it felt very poor and flavorless. The Toronto immigration processing was cumbersome and time consuming, took us about an hour plus to clear customs which left us just enough time to make it to the gate for our connection flight to EWR. The process could be improved to allow for us to decompress enough to allow for a more relaxed connection flight."
Pros: "Flight went as scheduled"
Cons: "Boarding pass said no meals so I bought very expensive sandwiches in the airport and then they served meals on the plane"
Cons: "Uncomfortable airplane. Old."
Cons: "Flight was cancelled. I had to rerouted through New York and missed connecting flights"
Pros: "Great service (Business Class)"
Cons: "Delayed 1.5 hours due to fueling issue in YYJ (not Air Canada's fault) Breakfast (business class) never varies and is getting somewhat boring"
Pros: "Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional."
Cons: "The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight."
Pros: "everything was as I expected"
Pros: "Good selection of viewing content. Wide variety. Like the NFB channel."
Cons: "The food was the worst plane food I have eaten in 25 years of traveling. It wasn't even edible!! Overcooked, dry, tasteless, awful food! Shocking at how bad it was. Bathrooms were very dirty right from beginning of flight."
Pros: "The aircraft was clean, flight on time, service and staff were very professional and courteous."
Cons: "Boarding should be from the rear of the aircraft to reduce congestion in the aisles. Need more vegetarian food options."
Cons: "Could not reserve seats at purchase."
Pros: "I was able to be put on later flights (my first leg was delayed several hours due to weather), but the staff either didn't have information and/or directed me elsewhere to obtain information. That's about all good I can say about the trip."
Cons: "Poor communication from Air Canada staff about when the next flight would be, moving us off the plane after it had to return to Victoria, only to send us back on within ten minutes or so."
Pros: "Excellent support from the ground staff!"