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Didn’t get our beverage and snack till we were almost ready to land at Charlotte

Seats more comfortable, plan wasn’t too full

No charging port for cellphone.

Didn’t like the fact that online check in didn’t work on the Delta app.di

You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional.

The flight is on time

Immigration waiting time is long

Delay

Airlines staff took my complaint seriously and found the bag at Hongkong airport. Later the bag was brought to SFO and delivered at my temporary stay. Very good job done.

On arrival on 10th Sep at SFO, I found one of my checked-in baggages was missing. This made me bit worried. I made a complaint to airlines staff there. Some inconveniences caused since I kept my needed cloths in that bag.

Boarding was swift

Crew was indifferent and cold in their service. Food was mediocre.

The cree was great. Plenty of room in economy plus. Timely boarding.

The food was hard on the edges and too spiced on the salad.

One flight attendant in particular. Wish I knew her name to commend her. Also, had a bassinet for my grandson!! Frequent beverages offered, especially water. Allowed to move seats once in the air!! Able to help my daughter with her baby. Chicken dish was actually really good.

No movie screens at all!? Odd; especially for an International flight. Check bathroom paper supplies more frequently. Ran out of paper towels two bathrooms. No fault of yours, but the Venice airport was a nightmare. I am use to airports in the US and was shocked how long the line was to get through to our gate. We couldn’t even find the end because it wrapped around like an “S”. Surprised we had to print our boarding pass (but was never asked for it); couldn’t do a mobile boarding pass.

Ran out of the best meal option in Business Class...

How I was treated How I felt was wonderful.

Nothing

Hostess were professional and warm

Seats was too tight, no leg room and no room for stretching

Crews were nice

We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow.

We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?

There were actual meals served on the flight. They were pretty good. Free movies available.

There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep.

The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids.

The landing was pretty tough and we took off almost a half hour late.

You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional.

Crews were nice

Seats more comfortable, plan wasn’t too full

No charging port for cellphone.