Daily cleaning, installation of cabin HEPA filters on flights from Victoria to Oslo
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Scores according to KAYAK customer reviews
Pros: "Plane didn't crash."
Cons: "Boarding totally chaotic, someone was in my assigned seat, plane was very late, food was crappy, no legroom , seat and armrests uncomfortable , constant screaming babies, smelly passengers, music only came out of one speaker, music kept jumping from one song to another and then back !"
Pros: "Food was good (not pasta!), crew was very accommodating"
Cons: "Flight was delayed (again!). There was no desert with the food."
Pros: "Friendly and cheerful crew. Very generous with the drinks."
Cons: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."
Cons: "On the way out Lufthansa charged us a total of £129 to take our bags with us (all under 23KG). On the way back with the same 3 identical bags Lufthansa charged us $399.47 (£306.92), again all under 23KG. How can it be fair to charge passengers 2.4 times more to return home with their bags?"
Pros: "Amazing crew. Took care of people in every possible way and were concerned about their comfort. The food and drinks were above and beyond. Other airline CEO’s should fly Lufthansa and find out what they need to do to impress their customers. side pockets beneath the windows are great to have."
Cons: "The only thing I can say is the seating on a long flight needs a little more room. When the person in front lets their seat back it gets to be a little cramped."
Pros: "Boarding was great. There is priority boarding available for those booked on connecting long haul premium economy flights."
Cons: "The seat was very uncomfortable. For a 2 hour flight, it was okay. Any longer would have been difficult."
Cons: "Airplane food eatable"
Pros: "Drinks and sandwich offered"
Cons: "Very very hot inside. Late departure and no organized on boarding process. Usually Lufthansa is outstanding!"
Cons: "Suitcase did not arrive, had a 3+ hours layover in Frankfurt, enough to get my bag sorted and sent to Oslo, but did not arrive"
Pros: "the fact that the departure was delayed due to a late connection flight from Pisa."
Cons: "the extra fees for the tickets of our pets because the reservation was not made on line when that was impossible for us to do when we purchased our tickets, nor when we received the notice on the 31st of August because our computer was already packed in the suit case and didn't see it until September 2nd."
Cons: "The cabin crew ignored my repeated calls for service. I willing gave up my seat so a couple could sit together with their kid and sat behind my wife and kids to be nice. They than reclined the seat back and my seat was broken do I asked them to put the seat forward and they ignored me. I informed the cabin crew that they weren't being considerate after all I gave up my seat to them. The cabin crew told me I could leave my 4 yest old and 3 year old alone and move to a new seat."
Pros: "Staff tried hard to serve food"
Cons: "Very stinky person sitting in front of me and because there is no air jets to regulate had to breath 9 hours of stinky armpits Stayed 20 min on the plane or more waiting until gate would open."
Pros: "Middle seat was empty in business class"
Cons: "Business class leg room was not much, if any, more than in economy but the ticket cost sure was a lot more."
Pros: "The flight was very smooth."
Cons: "Seems like they want to nickel and dime you for everything now..."
Cons: "The gate was changed a few times.. very hard if you have connecting flights"
Cons: "Flight was on time and food was very good. Took wonderful care of us. Our first flight to Europe and first time on Lafthansa."
Pros: "Promptness Excellent cabin crew"
Pros: "Nothing positive to report...NOTHING!!"
Cons: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!! Hundreds of gates and we had to ride a bus out to the plane. Airline kept complaining to passengers that they didn't have enough personnel. Flight was late! Given totally incorrect information about luggage retrieval in Chicago. Not required! Waited 45 minutes for luggage that was not there and was supposed to be headed to Houston but did not arrive there either. Still waiting..."
Pros: "Flight was on time, boarding went smoothly. Seats not too comfy, knee room seems to be shrinking with every flight (transatlantic routes mostly)."
Cons: "I like wathcing European movies (German, French, etc.) when flying LH, but unfortunately they rarely have English subtitles."
Pros: "Snack and crew were great"
Pros: "How smoothly everything ran"
Cons: "Drinks served from glasses on a tray. I would have preferred an individual bottle of water."
Pros: "Staff were very friendly."
Cons: "Pretty good. Great crew."
Pros: "Professional crew. Excellent service. Punctual. Efficient boarding in Munich. Good communication from pilot"
Cons: "Standing outside of the plane in the freezing hail, when my clothing was completely unequipped for it"
Pros: "Exceptionally clean gate area and aircraft. Professional and friendly gate crew as well as flight crew. Well treated as a passenger. Genuine."
Cons: "Nothing noted..."
Cons: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
Pros: "The entertainment was good."
Cons: "Many things. Starting from the online/mobile check in process via United airlines. I was not given any other option but to check in through the United website. On that website I was not allowed to check in for my Lufthansa flights and i was stuck with seats I did not want in my 2 long intercontinental flights. This has happened before. Lufthansa has no option to check in online if my first flight leg is united. This is a very big drawback and also the reason I would not prefer to fly Lufthansa again. United is bringing the quality down."
Cons: "Delayed flights for a day"
Pros: "Very friendly crew, comfortable seats & leg room, decent food."
Cons: "Crew could have offered more beverages during the flight. Too many crying, screaming and misbehaving kids (not the crews fault) but parents should have managed this behaviour. I fly often, and have never experienced anything like this - to this extent on one flight."
Pros: "First time flying Lufthansa and I had a comfortable and enjoyable experience. The food was quite good and the selection and quality of entertainment was excellent. Best of all, there was plenty of legroom for a long international flight!"
Pros: "excellent service of crew."
Pros: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pros: "No issues"
Pros: "On time departures/ arrivals.. great friendly and professional cabin crew"
Pros: "This flight was handled professionally and things went very smoothly. I don't have any complaints."
Pros: "I felt like I was traveling in first class! The crew treated me VERY well it was like night and day from the trip I made TO Italy on Air Canada who I will never travel with again. I will look for future travels with this airline for certain thank you so much!"
Cons: "I can't think of a thing! You really were that good and my flight was a long one from Frankfurt to Seattle!"
Pros: "Due to unforeseen circumstances, I needed assistance with boarding. I attempted to ask the check in agent at the boarding gate and she was extremely rude to me as well as other passengers. The assistant's behavior displayed annoyance and an unwillingness to assist passengers."
Pros: "Lufthansa does travel in Europe very well. Boarding process was easy, overhead storage was great, Flight arrived early."
Cons: "Seats in business class are rather smallish, and the legroom is not great either. If you pay extra for business, you should get extra."
Pros: "we had to cut our trip short and book an immediate flight home on Lufthansa. The staff took excellent care of us. Even offered us some orange juice and milk to take home knowing that we may need it (being away for a while) and knowing that our first priority was to get to a hospital. These little events shows the extreme compassion from Lufthansa's on-board staff. We will now ALWAYS look to fly Lufthansa whenever possible."
Pros: "I missed my flight in FCO , Italy, while the Lufthansa staff at the checking desk calling and checking about my booking they told me I don't have a booking . I had all the booking doc and every thing they need on my hand and on my phone from the e-mail. but they kept telling me they don't see it in the system and kept me waiting in FCO airport in Italy for an hour and then they told me "now you can't board on this flight. it's departing in 5 min." I asked so what shall I do now did you solve the mystery ? They told me my booking is cancelled and I have to buy another ticket. When I asked why my booking cancelled and who cancelled it. They don't know. My blood pressure was raising. I felt like they were telling me go away we don't want you to flight with us. I wish I had an option to fly with another airline with in the next 3 hrs coz I had to fly with in that period of time. Otherwise all my plans on the other end was about to get messed up. Unfortunately it was only Lufthansa airline flying with in the next 3 hrs. So I was forced to buy another ticket and fly. My original ticket was a round trip from Oslo to room via Frankfurt stop over in Room and then go to Frankfurt stop over in Frankfurt and then back to Oslo. But they make me buy extra $400 ticket and it was non of my fault. I had a terrible expirance flying from Room, Italy (FCO) to Frankfurt they made me buy another ticket. Extra $400. I complained at the Lufthansa headquarter in Frankfurt airport after waiting for two hrs in line , they refunded me only $200.And they charged me €25 for processing the refund. It's ridiculous. The good service and name Lufthansa use to have is now becoming only a history."
Cons: "The flight crew was nice."
Pros: "The flight attendants were very friendly and welcoming and eager to help. The flight was comfortable and had nice accommodations."
Cons: "The breakfast meal was a little different."
Cons: "not enough leg room, louder than expected engine noise"
Pros: "the boarding went very smoothly. We arrived at our destination on time."
Cons: "I felt quite thirsty and didn't get anything to drink on the short flight. Most of the flight I slept so I'm not sure if I just missed the serving of a drink. I almost was not able to fit our carry on luggage since it only fit in the center bins which were almost all full. There was no entertainment system."
Cons: "We were in economy class. It looked like the seats my wife and I were in were smaller than the surrounding seats. The seat I was assigned was also more narrow than the one my wife was assigned. I am tall, and could not move my legs for the trip. Also, the seat controls were on the inside is the seat. I could not move at all without turning on the overhead light or screen."
Cons: "I did nt like the food offered."
Pros: "The chairs were the comfiest I've ever flown in!! Amazing"
Airlines flying from Victoria to Oslo have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Victoria to Oslo
Masks required on board, masks provided on flights from Victoria to Oslo
Social distancing seating
Middle seats unavailable to book on flights from Victoria to Oslo
Testing for antibodies, testing for symptoms for flights from Victoria to Oslo
Waiving of change fees. Search flexible flights from Victoria to Oslo