Boarding area was a scrum, instead of a line. Audio selections are poor. The necessity or pre-ordering food is a hassle. Flight was delayed because of human error, not because of weather or mechanical issues.
Pros: "The crew was courteous."
Cons: "Our first flight had to be repaired. We were transferred to another flight. The second flight also needed repairs and was delayed. Total delays were 1.5 hours."
Pros: "They has Alaskan Amber on the flight."
Pros: "comfortable flight"
Cons: "It was good service 4me..."
Pros: "Great service."
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "Flight got delayed"
Pros: "Smooth easy flight, nice new plane and friendly crew"
Pros: "Very pleasant crew."
Cons: "Very late in departure from Victoria. Long long delay in receiving oversize baggage. Incorrect directions by airport employees in Seattle, resulting in wrong floor, rescreening. But very helpful Alaska enployees to assist in unscrambling."
Pros: "Very sweet crew"
Cons: "Nothing. It was perfect"
Pros: "I was on a plane with leather seats and sexy red lighting. Clearly a plane aquired from Virgin during the merger. I had a handsome young gay flight attendant who gave me a big smile. And there was free Chardonnay for the beverage."
Cons: "My seat mates on either sides were both young millennial females who both had huge carryons they stuffed under the seat in front of them and both were gorging on food they brought with appetites that seemed to convey they hadn’t eaten in days. The plane was fine. The passengers not so much."
Pros: "On time flight"
Cons: "Took the same flight two weeks ago now they even stripped beverages to nothing. Water or oj. Asked if I could even buy something else and got a response with attitude that they don’t offer anything else on later flights. Disappointed"
Pros: "Everything was dandy. A completely uneventful flight"
Cons: "Can’t thinkmif anything I didn’t like"
Cons: "Horrible the worst first class ever seats were outdated and uncomfortable the amenities (snacks) where just bad they had better snacks in coach . The customer service is even bad as well worst mistake of my life"
Pros: "free drinks"
Cons: "Slow and disorderly boarding at SFO"
Cons: "Overbooked almost didn't get a seat even though I bought tickets months ago"
Pros: "Earlier arrival then scheduled Great service Complimentary drink"
Pros: "I liked nothing. TSA is a sad partner in the “Expidite your Line Wait for Cash” racketeering scam. They make Hundreds miss their flights because of lengthy wait times, then leave you only a couple options; Pay or miss your flight. Absolutely sickening."
Cons: "I liked nothing. TSA is a sad partner in the “Expidite your Line Wait for Cash” racketeering scam. They make Hundreds miss their flights because of lengthy wait times, then leave you only a couple options; Pay or miss your flight. Absolutely sickening."
Pros: "Great crew efficient and friendly... really like new Wi-Fi entertainment"
Pros: "You just can’t beat the attention to service on alaska."
Cons: "WiFi was down and food was sold out... but who cares, an hour flight."
Pros: "Crew is always great. Their boarding process is horrible. Too many elite groups that push all over everyone else. Love their charging ports.. entertainment is great once you get it going. Lots of good choices."
Cons: "Boarding process."
Cons: "Seats weren't together with infant daughter."
Pros: "Great flight nice free entertainment"
Cons: "All good"
Pros: "on time"
Cons: "I have never been on a flight where I was bumped in the leg or arm repeatedly. Passengers were constantly up and down the aisle along with the carts hawking their wares. I trussed myself up like a turkey with the seatbelt so I wasn't on the armrest so as not to get hit again. My grandson who is a lot smaller than I, tried to put his head down to sleep on the tray table. He looked so uncomfortable. I know the deal is butts in the seats, but even the seat bottom is horribly uncomfortable. These planes have become cattle buses. I put up with it because there is no choice and I can't afford first class."
Pros: "A row of seats all to myself. On time departure and arrival. Smooth flight. Super polite and friendly crew."
Cons: "If I have to pick something, maybe the chatty woman behind me but that's not the Airlines fault."
Pros: "Comfort is always good as an Alaska MVP. Food is always good (fruit & cheese plate, yum!)"
Cons: "My bag was left behind in Seattle. First time that's happened."
Pros: "The flight crew was good, and the flight was quick once we got on the plane - which was 1 hour 45 minutes after we should have!"
Cons: "I got on the second leg of a flight from Seattle to Palm Springs at San Francisco. First, the flight arrived an hour late. Passengers from Seattle said that the loading crew somehow dented the wall to the luggage area (?) and they had to inspect it before flying. When it finally got to SFO, we boarded the plane at first, and then had to deplane back into the airport because they had (over?)filled the wrong fuel tank. So they had to empty that tank and fill another I guess? Don't know if the tank they filled was on the other side of the dented luggage area. The announcements from the desk were puzzling, and tended to be every 10 minutes telling us to wait 10 minutes instead of giving a good estimate so we didn't need to stand at the gate the whole time. After about 50 more minutes we boarded again and the plane took off OK. But there needs to be serious improvement in communication between the crew on the ground (gas & luggage etc) and the pilot and the desk crew, and between all of them and their paying customers."
Pros: "As the flight was delayed, staff made sure we had water and snacks in the terminal and kept us up to day. Kudos!"
Pros: "On-time departure and no hassle boarding policies."
Pros: "very comfortable seats and comfortable plane in general."
Cons: "We had a 4 hour delay, with a departure time being pushed back 4 times. Ground personnel was informed of the shifting departure times long after the passengers knew because of electronic notifications. At a 1:45 am arrival most passengers had to spend the remaining night at the airport. The captain had the audacity to wish us a pleasant "evening" in Portland. No compensation was offered other than a $12 food voucher given at 8 PM when most passengers had eaten and which could not be used in a coffee and snack shop. The $12 did not cover a full meal at a restaurant that accepted the voucher."
Cons: "The seats had plenty of leg room but seemed incredibly narrow. I was definitely rubbing my neighbors and I am a petite lady."
Pros: "Everything about the flight was excellent, except the set cushions."
Cons: "New seats not as comfortable as the older seats."
Pros: "They did what their jobs required. They were never rude. If they were they would be talked to. They did what they were suppose to do. What else can I say? It was only an hr flight. I hour flight Jeez!!!"
Cons: "Doesn't work with iPad mini. Unsupported"
Cons: "We picked our seats for both round trip flights well in advance and we ended up being assigned less desirable seating on both flights. On the first flight we we ended up in the very last row next to a lavatory and on the second flight we had seats where the backs did not recline also. Go figure!"
Pros: "I fly with Alaska Airlines a few times a year to visit my best friend and her family in Northern WA and I find that they are always on time (unless waiting on a plane to come in) and they're efficient to get people seated and ready for takeoff by the posted flight time. Always professional!"
Cons: "Holding a plane for 20 minutes for flight attendants to show up. The flight was only 1.5 hours, we didn't really need flight attendants. On top of that, flight attendant Angel was pretty rude, told another flight attendant that she should make people wait when trying to get back to their seat and the drink cart is in the aisle. Ended up paying for in flight wifi to tell them my flight was late. Overal this was an awful flight."
Pros: "Alaska is efficient and friendly . The plane was new and clean. The plane left SF on time and landed lightly --perfect flying ."
Cons: "Because of the wind in Palm Springs, the flight crew wasn't able to do a real drink service. I look forward to a glass of cheap Alaska red wine on my Friday afternoon flights!"
Cons: "The Seattle airport needs to get it together and expedite the security process. So slow, some people likely missed their connection, and definitely most were at heightened levels of anxiety."
Cons: "If United can serve more than orange juice or water, so can you"
Pros: "The pilot introduced himself and kept us updated on the weather and turbulent."
Pros: "I was able to board early due to my premium status on American. The aircraft, a Boeing 737 was relatively new."
Cons: "The flight was over half an hour late, and we were told the airline was servicing the cabin while we waited at the gate to board. When I got on board, I was the first to arrive at my row and there was so much trash on the floor, in the seats, and in the seat pockets in front of me that I gathered what I could carry to the restroom to dispose of it before sitting down. There was still tons left. When I alerted the flight attendant, she just shrugged."
Cons: "I reach at airport on time and report at customer service but it was for my surprise to to hear from the counter person that I was late and my flight is gone (though I saw same flight was there after about half an hour). Then they put me on later flight and charged me $25 for that. When I appealed the counter lady said "$25 is better otherwise you would have to pay $125.""
Pros: "Great service, meals and selection of movies."
Cons: "Middle seat was uncomfortable."
Cons: "@AlaskaAir I am completely disappointed and appalled at the lack of customer service I received tonight. It seems that someone who was manning your desks decided that they did not want to help us (and other passengers in the same situation) and sent my husband and I on a wild goose chase throughout SFOAfter speaking to many airport personnel, as well as Alaska Airlines baggage employees who were completely unhelpful and boarder line rude, we returned to the unmanned kiosk where we were no longer able to print our passes, nor were we able to speak to a representative. We were forced to stand there as our plane boarded and eventually took off. It is ridiculous that your airline would not staff their counters with someone while there are still flights departing. We are now embarking on a quite lengthy road trip which has cost"
Cons: "No charging station at my seat No media device given to watch movies or TV Flight crew was WELL seasoned, was not personable and didn't seem to care much about service (even in first class) Aircraft was OLD The food "choice" was dried out chicken thighs and some ravioli First Class Flight attendant spent more time in the first class restroom than the passengers did"
There were endless delays on all 3 flights, and there was little to no communication concerning the delay as it was happening, on our last flight (YYZ to SJU). One flight attendant was rude; needs retraining.
Westjet staff today came to my aid like everyone would hope for in a time of need. I was unwell on the flight and had to have assistance from the plane into the terminal. Caring and efficient is the best way to describe The staff who helped. Thank you
Pros: "Always a pleasure when flying with Westjet. Crew is always better than Air Canada"
Cons: "Update the seats please. They are so old and there was no cushion"
Pros: "Just a nice easy flight with zero issues"
Cons: "I can’t think of anything"
Pros: "Crew was nice. Hard landing,cramped seats"
Cons: "Our trip got completely rerouted - we are still in Edmonton and expected to be with family in Regina a couple of hours ago. :((("
Pros: "Crew not attentive unless you were in club class"
Cons: "Didn’t really expect much it was okay"
Pros: "The Crew was great"
Cons: "Let my golf clubs fly at no charge. Seat update at check in at no charge."
Pros: "Good seat exit row"
Cons: "Flight did not leave on time and no updates"
Cons: "Seats too narrow."
Pros: "Flight was excellent. Crew was very courteous and very friendly."
Cons: "The only thing I wish I had more was more other options for fluid besides water."
Pros: "Great crew. Excellent flight and we were even early arriving!!"
Cons: "Could not recline seat in row 30"
Cons: "Poor service before boarding."
Pros: "Quiet and comfortable"
Pros: "The flight attendants were nice"
Cons: "Delays are common yes, but the “system” to re-route or re book was a horrid FAIL. I’ve never encountered such inefficient system for something so common as a flight delay. Made a call to Expedia to make changes to hotel reservations and never got the call back for confirmation of requested changes."
Pros: "Short flight, great staff. No food or entertainment, so no rating"
Pros: "Pretzels, Biscott cookies still passed out along w free beverages. Free Entertainment on westjet wifi good too!!"
Pros: "Boarding etc was all fine."
Cons: "Flight crew was rude"
Pros: "Excellent crew and customer service"
Cons: "The flight was 40 minutes late and boarding took 40 minutes."
Cons: "No sink in the bathroom...gross. Also, very very small seats."
Pros: "Friendly service. On time"
Cons: "Not a direct flight"
Pros: "I lol ke the crew !!"
Pros: "Fun, friendly crew on a boring routine short haul flight."
Cons: "Entertainment system was down."
Cons: "So there was a problem with the aircraft. Some cargo nett8ng was broken so they had to move the baggage from the rear to the front hold. The pilot can on to inform us of what was happening, assuring us that our baggage would arrive with the flight. B7t not surprisingly they lied and about 30 ppl didn't get their luggage. It never made it on the flight and won't be until the following morning. So I have no clothes. No jacket for sub zero temperatures. It would great if they could at least tell us that there will be a problem. Not lie I'm not impressed. I'll do my best not to fly westjet again."
Pros: "Crew were amazing"
Cons: "Loading was an absolute disaster, never seen it so slow before"
Cons: "Late landing as usual and YEG's ground crew wasn't ready ... also as usual."
Pros: "No comments"
Cons: "- Booked using points & not offered the option to pre-order a meal - only non perishable food choices on board - flight delayed, crew at gate not well informed"
Pros: "The people, the timeliness, the attitudes - all were great!"
Cons: "The choice of snacks could be more healthy - veggie cup and hummous maybe!"
Pros: "We are still going"
Cons: "Changes, changes, changes and delayed one day"
Pros: "Food was OK and the crew were ok."
Cons: "Our flight was supposed to leave a t 1045. Half an hour before the flight was to depart we were told that the plane is her, but it is in the hangar and they are trying to get it to the terminal for loading. (can you believe) Once it miraculously got to the terminal the crew had to do a safety check etc etc and we boarded the flight 30 minutes after scheduled departure time. We were then informed that the plane had to be fuelled with 20,000 lbs of fuel while we were boarded. This took another 20 minutes. Then they had to de ice. We departed 1 hour after the scheduled time. They ran out of meals on row 14. The entertainment system did not work. When the fasten seat belt sign was on and an announcement came on to stay in your seats, people were wandering around aimlessly and the crew never enforced the announcement. All in all a less than satisfactory experience and an airline I would not fly again if I can help it."
Pros: "On time"
Pros: "Staff friendly and efficient."
Cons: "No Entertainment system which was a huge deal for my partner, but I read my very good book and talked to my very nice seat partner."
Pros: "Getting on in Palm springs and getting off in Winnipeg. Thanks WestJet"
Cons: "Not knowing to download The app until I was on the plane"
Pros: "I like that it wasn't a huge plane"
Pros: "Great service. Friendly. Connections are well timed so you dont have to wait long to transfer."
Cons: "It took an hour and a half for the flight attendant to reach the fifth row to offer refreshment an then announced they had run out of red wine. Apparently she failed to check the stock before departure."
Cons: "Flight was late and kept getting later as the day wore on. Nobody seemed to know how late we were ultimately going to be and why. Missed my meeting."
Pros: "One of the best flights I have had. On time, Great service and excellent entertainment system. Plus seat had lots of room as well"
Pros: "It was a good flight. Comfortable and on time."
Cons: "I rated food low as there wasn't any nor did I expect it. No problem."
Pros: "The staff was nice, they were very professional, efficient, and friendly, The seats were comfortable the plane was clean."
Cons: "Some of the announcements were a bit fuzzy."
Pros: "Airport Terminal waiting area was nice."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "Flights were on time"
Cons: "Bad landings"
Pros: "Great pilots, helpful & friendly crew. Appreciate WestJet humour. Smooth fast ride."
Cons: "Plane could use a good cleaning. Windows and table smudged and dirty."
Too much delay at every step of the travel. Even after landing, had to stay at tarmac for a long time due to unavailable gate. Overall a bad experience of 3.5 Hr delay for one Hr flight. Families with children and mask were struggling to be there.
This American Airlines strike is wack. Our flight was delayed 2 hours because the flight crew didn’t show up. Extremely disappointing.
Cons: "No food or beverage service while in COVID mood. Pilates and flight crews were inconsistent with using masks. However overhead announcements by AA constantly stated that face mask were required and that the could prevent you from traveling with AA."
Cons: "Don’t get the egg salad breakfast sandwich. It’s got more turkey and cheese than egg salad."
Pros: "On time with a very pleasant crew."
Pros: "They seated my husband and I together. The flight was smooth."
Cons: "I’m always in Group 9"
Pros: "Seat room is limited, especially when you are in the middle seat."
Cons: "Seat space"
Pros: "Crew was extremely friendly and professional. Well trained, exceptional."
Pros: "On time"
Cons: "WiFi didn't work"
Cons: "Bush league kayak"
Pros: "The crew was polite and professional"
Cons: "At Miami check in, American had 40-60 automated terminals available for self check, but only had EIGHT open for use. Caused a needless bottleneck and the transition from there to the bag drop was also poorly laid out and did not provide a logical nor efficient route from one to the other. fix it!"
Cons: "Getting a flight"
Pros: "Wasn’t horrible."
Cons: "Would have been nice to be on time. Not packed so every single seat was filled. But it was as expected which is the best we can expect."
Pros: "The service was very good"
Cons: "All was good"
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "I was forced to chance airlines, because, AA knew about an issue with the plane but still tried to used it."
Cons: "4 hour mechanical delay and shitty communication"
Pros: "Leg space, entertainment."
Cons: "Staff not willing to assist with my poor circulation problem."
Cons: "While my experience was excellent, I must acknowledge that the practice of charging significantly more for some seats is outrageous. I was happy with the (free) seats I had."
Cons: "The vegetarian meal is always vegan, I miss the dairy :("
Pros: "David took really could care of our cabin. Likes his cheerful attitude. He was excellent. Hope you let him know."
Cons: "Had to drive 100 miles to catch second leg of trip."
Pros: "Very attentive.. good service.."
Cons: "Seats to tight.."
Pros: "It was a good flight"
Pros: "Entertainment good"
Cons: "Legroom bad"
Pros: "Overall a good flight"
Cons: "The boarding at phl continues to be the stuff of nightmares. Get organized PHL!!"
Pros: "Brand new plane, very quick boarding, on time departure, great pilots"
Cons: "Earbuds super cheap couldn’t hear anything they re sponsored by Avis rent a car Crew. Just not caring on our needs. And I was in economy plus and paid twice the price. Will switch back to Air France next time"
Pros: "They announce in the local language."
Cons: "Check in for AA at DCA was terrible. Everything else was great."
Pros: "Loved the entertainment features. Great movie selection!"
Pros: "It didn't take long for anything."
Pros: "The crew was nice"
Cons: "Sandwich was still partially frozen"
Cons: "The staff encouraged me to get on my first delayed flight because my second was delayed as well. But as I landed from my first flight the second flights delay was reversed and I had no notification of this change. I missed my connecting flight. Had to stay in the airport all night, had to fly into a different destination at 7 am. No explanations, no help. Terrible."
Pros: "There was a TV. Crew was friendly and professional."
Pros: "Nothing, boarding was effective"
Cons: "The crew was rude and completely unhelpful. They wouldn't honor my upgrade and than when I wanted a Mimosa they said it was only for first class even though they could have clearly got it and charged me. This was a rare occurrence but a terrible one nonetheless."
Pros: "Flight attendants were very friendly and attentive."
Pros: "The flight staff"
Cons: "The worst flight I have taken in years. The flight was delayed several hours. It was extremely hot on the plane and not enough air. Food had a bug in it when I opened the package. My bag was lost."
Cons: "When I arrived in Kingston after a long day of traveling only ONE of my TWO checked bags arrived that has my clothes swimsuits shoes jewelry and a host of other important items"
Pros: "Pretty much on time departure and arrival. Comfortable, larger aircraft than usual."
Cons: "n/s as only a 40 minute flight"
Pros: "Small airport"
Cons: "Service and flexibility, needed to call online for assistance"
Cons: "My screen didn't work and the flashing ads gave me a headache"
Cons: "The landing gate in Palm Springs."
Pros: "Had window seat. Seat to close tho bulkhead wall. Shoulder literally resting on the side of wall the whole flight."
Cons: "See above."
Pros: "Nothing. Again, super old plane, no screens, no movies, zero effort."
Cons: "I got tricked into spending $80 for a seat with legroom. I'm 6'6" there is zero compassion and/or understanding for being a tall person. That's fine, I'll pay more. But then I was sat in a 'special' section, the only 2 seats that are narrower than a regular seat. The flight attendant said there was nothing they could do. 5 1/2 hours and I spent half the time standing up to avoid serious cramps. As a tall person I am literally getting phased out of airline seats. My knee to hip length prevents me from sitting in some seats. No one cares."
Cons: "I paid $75.00 to take an earlier flight and Americans crew error nullified this. I feel ripped off."
Pros: "Everything was perfect."
Pros: "I don't know how airlines get away with all the stipulations and regualations they have in the buying process there is. Otho g I like about the scam artist they are"
Cons: "The fact they they can just make it a policy and then because the employees have to have a job and enforce it blows my mind. 200 dollar transfer fee plus the difference in the ticket when it's over two weeks in advance. You people are scam artist"
Pros: "once I made it on it was smooth"
Cons: "plane in cos had to refuel so we were 20 late leaving and I bearly made it to next flight in dallas they were closing doors, young people ran but im old so could not move as fast, it was a challenge to not miss flight"
Pros: "Brittish Airways is so professional, treats everyone as if they were in first class, served great food, and loved the open bar the whole flight!"
Pros: "Timming Was ok"
Cons: "No Food, old tv, poor confort seat"
Pros: "Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather."
Cons: "The crew should be trained more on customer service"
Pros: "Aair Canada rouge seems to ne a plane for cattle. Too tight"
Cons: "Human space between seats"
Cons: "Air Canada has completely gone down the tubes and super quickly."
Pros: "Confort of the plane in general and the personal device for entertainment."
Cons: "The procedure to board."
Pros: "Better than expected"
Cons: "Stewardess seems very annoyed with flight. There was turbulence so the passengers needed to stay seated - a gentleman next to me asked for a glass of water since there was no refreshment service - the stewardess was very short with him. It’s not the passengers fault. I was surprised - usually the staff is a lot more professional than that."
Pros: "The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018."
Cons: "Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should."
Cons: "seat pitch pretty tight."
Pros: "Not much. Crew was professional but that is about it."
Cons: "Tight spaces packed in like sardines. FAA seriously needs to look at how these airlines pack us into these seats. Can barely sit in the set, no room to stretch legs, tray table hits my stomach, and I don't even have a big belly. When the guy in front reclines, cannot even get out of my seat. Chaotic boarding process without any order or instructions or announcements, poor food and entertainment."
Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."
Pros: "Getting off the plane. Westjet is better."
Pros: "Nice friendly crew"
Cons: "Limited entertainment; no wifi"
Cons: "Checked carry on from Montreal to RDU. Bag was never entered in the system (customer service at Toronto stop could not find record for the claim tag we were given), which caused a problem with customs. Bag did arrive with rest of luggage at destination, however."
Pros: "Nothing stands out!"
Cons: "I don't like the idea of paying for a checked bag. I have been spoiled by Southwest. The crew appeared to be in a big hurry with their service and I received the smallest beverage cup. It looked more like a "shot glass" with no refills. Would have been better off to cancel this service. I used to be a big fan of Air Canada. No more! They have really changed for the worse."
Pros: "The staff on board the plane were excellent."
Cons: "The wireless entertainment system is slow and glitchy and did not work on an older iPad. The food was subpar but by airline standards was middle of the road."
Pros: "Friendly staff"
Cons: "Old plane, no in flight entertainment"
Cons: "Flight was delayed"
Cons: "1, no food 2, pay for the luggage 3, very small leg room 4, too low temperature in the cabin and no blanket"
Pros: "We received generous vouchers, when our flight was delayed prior to its cancellation."
Cons: "The only disappointing thing about our flight was the cancellation without warning and explanation. We then had to work to get on a new flight as some of our party were not automatically re-booked."
Pros: "Flights attendants were very attentive and helpful on flight."
Cons: "Entertainment system was quite outdated and not user friendly, but it was nice to have it offered."
Pros: "Crew were excellent, flight itself was comfortable once finally underway"
Cons: "My flight was delayed, never given an explanation. My bag did not arrive with my flight from Victoria to Toronto. I was never told why this happened, and I was refused entry through customs and forced to miss my connecting flight."
Pros: "Short flight"
Cons: "Cramped seating"
Pros: "Took off a bit late (40mins.) and we were anxious to get home! Other than that, no complaints!"
Pros: "They took 20 people off the plane. We left 1 hour plus late and took an extra hour to reach LA. Had a sandwich that was inedible. Crew not friendly."
Cons: "Boarding was terrible. No leg room at all."
Pros: "The crew were nice."
Cons: "It was just a long flight. Food was mediocre. Not a lot of elbow room to eat."
Cons: "I am not a large person, 5'4, size 8. I was uncomfortably cramped in my seat. How do they expect normal sized humans to fit here??"
Pros: "1/2 hour late in departing. 2 1/2 hours. Sitting on Tarmac on flight to Toronto. Too crowded on plane"
Pros: "Flight was not full and reservstions mde some time ago but we were seated several rows apart. inexcusable!! Several others were also seated apart so we talked among us and people moved around so that family and couples were together, no thanks to airline. Service and food were second class at best."
Pros: "Boarding was efficient, crew were attentive, food was excellent, the "pod" was comfortable and I did not use the entertainment"
Cons: "Would have liked more info as to how to work the gizmos - had to ask how to recline my seat and never did get to grips with the entertainment. The Fast Pass specificaly said it was for disembarkation at London and so I did not realise I could have used it to get through security for ongoing flight"
Cons: "I didn't like the fact that because the flight from Bradley to Toronto was late I almost missed my Tokyo flight.. It would not have been such a big deal if I wasn't going all the way to-Tokyo. And had to go through customs. The commuter plane was delayed getting to Bradley. I got to Toronto, and again we had to wait on the tarmac. They knew we were coming and were late as it was. Canadian air also knew I had to catch a flight to Tokyo. I thought my connection times were to close and I was right. No one told me that I had to go through international customs. So, I was in the wrong place.When I made that discovery I literally ran to customs and asked to cut in line. Again I ran to get to the gate. They were boarding when I arrived. Why I say did you put me through all that when it was avoidable? Then on the way back after a 14 hour flight I had a 6 hour delay to get back to Hartford. Why was that I ask? The same thing happened last year. And you didn t fix it yet? Nightmare. And lets not even talk about the food on the plane. I make sure I eat before the flight if I have time.In this case there was no time. I also had to change flight dates. I was on the phone for 1.5 hours on hold. Only to be told that I was calling the wrong place. So, that's my Air Canada experience. Some sort of cash or check rebate should be in order. Not a voucher to fly with them again."
Pros: "The price was decent."
Cons: "I was travelling with a 13 yr old and expected to be seated together when I booked. I didn't know I needed to pluck my seats if I didn't want to pay extra. The woman at boarding moved our seats, however, closer at boarding, which I thought was pretty considerate."
Pros: "Crew was surly overall on flight. On ground they looked bored-one on first leg of flight seemed hung over"
Cons: "Changed my flight home do my layover went from 1 hr 30 min to 5 hours!"
Pros: "The space I had for my feet and legs"
Cons: "The lights that had to stay on during a red eye flight"
Pros: "Very fast flight"
Cons: "In flight Audio didn't work"
Cons: "Flight was delayed over 4 hours due to Air Canada needing a mechanic to check and sign off on the tire tread on one of the wheels, the ground staff enforced the carry-on bag size arbitrarily and inconsistently, and the entertainment system froze up and reset itself at least 3 times on the flight. Apart from the captain, the rest of the Air Canada staff exhibited the usual bureaucratic and defensive behavior I have unfortunately seen multiple times before. They're expensive (with a nasty computer algorithm that raises the price by over $100 each time you browse flights. The first time I checked, it was $300+; by the 3rd time it was over $600. When I used a VPN, the price magically went down to $300 plus, which was still a lot) and the experience is generally unpleasant. I have to brace myself for their lack of common sense behavior every time I deal with them. If I didn't have to fly with them, I wouldn't."
Cons: "We were stuck at the back of the plane with the kids who don't behave."
Pros: "Great service (Business Class)"
Cons: "Delayed 1.5 hours due to fueling issue in YYJ (not Air Canada's fault) Breakfast (business class) never varies and is getting somewhat boring"
Cons: "Because the flight was delayed, the car rental company let the car go to another customer. A substitute was provided after another 2 hour wait."
Pros: "Left on time, arrived on time, staff were organized and efficient, luggage came out fast"
Pros: "The aircraft was clean, flight on time, service and staff were very professional and courteous."
Cons: "Boarding should be from the rear of the aircraft to reduce congestion in the aisles. Need more vegetarian food options."
Cons: "Unable to access any of the movies/tv shows on the entertainment app. I was able to connect to app but there was an error message when trying to connect to any program."
Pros: "Nice crew & good entertainment app"
Cons: "No space at all. Despite 5-hour length, no complementary food. Will not willingly choose Rouge unless it is the only option"
Pros: "I was able to be put on later flights (my first leg was delayed several hours due to weather), but the staff either didn't have information and/or directed me elsewhere to obtain information. That's about all good I can say about the trip."
Cons: "Poor communication from Air Canada staff about when the next flight would be, moving us off the plane after it had to return to Victoria, only to send us back on within ten minutes or so."
Pros: "These are a work horse for the AC Fleet, no entertainment but it is a relatively short flight."
Cons: "Not enough workers. Flight crews so stressed that they ignored passengers."
Cons: "First you changed my 830pm departure to a 2pm departure then you had me sitting in the airport for six hours with a flight delay. ....no explanations were given for the time change or the delays. Shitty flights shitty service. If I had more options I would never fly air Canada but I'm unfortunately stuck with you."
Cons: "Flight was cancelled due to mechanical."
The flight attendant was was just lovely. Could not have been better.
Pros: "Great nonstop, friendly crew"
Pros: "The movies"
Cons: "Why are stews so rude."
Pros: "The first flight had built in video screens."
Cons: "But video screens in all aircraft."
Cons: "Basic Economy forces you to check bags for a fee and prohibits carry on luggage. I was not prepared for this when checking in. Luckily, we were able to downsize into one suitcase which we checked in."
Pros: "On time, rare for a full flight."
Cons: "A little quicker on the baggage upon arrival would have been nice."
Cons: "Has lots of contradicting texts about flight status"
Cons: "small cramped plane.united airlines made us pay to recheck out bags on a connecting flight despite telling us we wouldn't have to."
Pros: "I had my own row"
Cons: "Seats are still so bad. I think I got a headache from looking at my phone the whole flight."
Cons: "pretzels and drinks only provided. Not too friendly stewardess, eating utensils were not available to assist customer with brought in meal. Luggage did not make it to destination with passenger... it arrived 2 hours later in the following United flight."
Pros: "Had a great tailwind and plane arrived ahead of schedule"
Pros: "Paid for Econoplus seat but was assigned a seat in the row before the emergency exit. Seat uncomfortable didn’t recline had to go through refund process"
Pros: "Flight was short and got to gate on time"
Cons: "sat for about 20 min. before takeoff with no info"
Cons: "Seats were incredibly uncomfortable. Why no food on a 4 hr+ flight?"
Pros: "The crew was great."
Cons: "Hard seats....."
Pros: "Excellent trip. Took basic economy. Only like needed to pack for weekend. Got the job done."
Cons: "No frills. It wasn't needed but gotta think of something to put here."
Pros: "Flight crew did everything possible to make up time lost from a maintenance delay."
Cons: "Crew member splattered me with tonic from a can he opened for the passenger in front of me. No harm done, however."
Pros: "I liked that we flew directly into Palm Springs, which is my local airport."
Cons: "I didn't like how tight the seating spaces were. I'm a thin, small person and I was not comfortable. I can't imagine how a taller or heavier person could be accommodated comfortably. I never thought I'd say this ... but I've now decided I prefer taking the train because domestic air travel is just too confining!"
Cons: "The entertainment screen did not work, After repeatedly asking for an aisle seat - I was asked to pay $200 for a seat selection."
Pros: "Nothing. They booked me on another flight with no need supposedly plane has delate but I maked on time for my connection Now I am missing my paid luggage . Poor customer service at South Carolina"
Cons: "The girl that took care of me at South Carolina need more training"
Pros: "Courteous crew, choice of snacks, on time"
Pros: "Wasn't dragged off flight."
Cons: "Bathrooms so small you can't even turn around. And I'm 5'7", 135lbs!!"
Pros: "Arrived early!!!"
Cons: "No snacks!"
Pros: "The crew did what they could and we're professional and curious, but there wasn't a ton to like about this flight"
Cons: "The flight was delayed. Ok, that happens sometimes and it annoying but part of air travel. The real kicker was that once we were on the airplane, they announced that seatback entertainment and wifi were not working, so there was no entertainment on the 4hr+ flight. Additionally, because the seatback entertainment wasn't working, the ability to control your own reading light was disabled, so the cabin lights were left on the entire late-night flight, making sleeping quite difficult. I understand that sometimes these things happen, but there are ways to mitigate- the gate agent could've told us that there would be no seat back entertainment while we were waiting at the gate delayed so we could've downloaded something, but they chose not to for reasons I can only hypothesize. Combine all this with the terrible 3-4-3 seat configuration and you're left with a terrible experience. Will never take this particular flight from Chicago again. It was cramped and one of the worst flights I've taken in recent memory."
Pros: "I was able to get to my destination safely"
Pros: "All aspects - crew were pleasant, flight was on time and smooth, meal was reasonable"
Pros: "Flight was good , security and boarding was very unorganized , although I don't blame the airlines I think it more the San Diego Airport, I live there and often drive to John Wayne just to avoid the San Diego Airport Security inside and out is always disaster ."
Pros: "Will never use united."
Cons: "Delayed because of baggage not being ready for flight."
Pros: "Stewardess were very nice"
Cons: "Tried to change flight to different day cost was rediculus united wanted an additional amount equal to the cost of the whole round trip not very helpful Were TSA approved going but not returning At 84 did not appreciate this. Will not fly United again if I have a choise"
Cons: "Ron working the check in desk at United gate B67 to B79 was extremely rude, condescending and combative. I was appealed & offended by him and the way he spoke to me. I also observed his poor treatment of other passengers I will not longer use United Airlines for my flight needs"
Pros: "Updates from pilots Airbourne"
Cons: "The gate told us it was a late arriving aircraft but that flight wasn't late.. it was a negative swap and there was no way for the inbound crew and aircraft to be on time.. just tell the truth.. feet were freezing"
Cons: "Short flight everything was fine"
Cons: "Cancelled my Son's flight & he missed his TEST the next day."
Pros: "That I survived."
Cons: "30 min delay because of a.c. and still was not fixed"
Cons: "Touch screen did not work on display unit. Was fine because I read, but still."
Pros: "Finally a United flight that left on time and arrived on time!"
Cons: "The entire United experience left me wanting something, anything from this airline. Unfortunately the only thing they will get from me is no more chances for service recovery. They failed miserably!"
Pros: "Very good! Very nice and friendly employees!"
Pros: "Attended to us constantly"
Cons: "Everything was Great!"
Pros: "It was short."
Cons: "Not really fond of smaller planes, a lot more turbulence."
Pros: "We boarded in record time and took off in record time. The landing was so smooth I hardly noticed it. Perfection!"
Cons: "Anything I didn't like is typical plane stuff - small cramped seats, one cup of soda instead of the entire can, etc. Nothing unusual!"
Pros: "Able to reserve later connection"
Cons: "Got to destination very late"
Cons: "they didn't serve us, not even water. Also they tried to land once and they could not and then they took us back and retried. Not an explanation or anything.. I believe that the pilots didn't know what they were doing.... I fly frequently but this is one of the worst experience, plus have in mind that you go to Palm Springs to enjoy and relax not to die.., If you have turbulence least announce the passengers and prepare them."
Pros: "The crew was very nice, the plane seating and room was comfortable, no complaints."
Pros: "Good leg room in premium economy"
Cons: "Horrible, rude service by one of the flight attendants. I was just asking for an extra glass of water. Cant believe they treat premier customers the way they do. TV did not work."
Pros: "Nice crew, good flight."
Cons: "No Wi-Fi, short flight so not big issue"
Pros: "The flight was pretty empty so I had an entire row"
Cons: "I asked a staff member a question about my checked luggage and I felt like he blew me off. No big deal though."
Cons: "The departure monitor first said "on time," then "awaiting aircraft," with ever-later estimates for departure. There was little confidence that there would even be a plane."