Everyone was extremely friendly and nice, from the front desk to the cabin crew!
I like that we landed safely and that my dog was safe underneath as well. Outside of that, we were 45 mins late for a direct flight that is 1.5 hours long. And 2 of my 3 bags did not make the flight. Only my dog was onboard.
I wasn’t checked in for the third leg of my flight, my bag was checked through to Dublin but when I went to the gate in Toronto they said I wasn’t on the flight and had given my seat away. I had to wait 24 hours for another flight and instead on the one I had booked it was now 2 flights.
Our biggest complaint was a major schedule change that was not communicated to us in any way. Luckily the time change went later not earlier so we did not miss the flight. Our email addresses and phone numbers were on file but we received no email no text message no nothing. Short flight so not much to say.
The check in was quick but the counter person didn’t inform me that the flight was delayed. I was also not informed of the boarding gate. When the plane landed there was a mixup at the gate with the ramp crew which delayed the flight further. All in all the experience didn’t meet the standard I’ve come to expect from WestJet
Again, flight was late. It’s expected of this airline now i guess.
The checked luggage still hasn't arrived yet. 42 h later. We saw it being unloaded in the stopover location. It was. 5 hour layover so it wasn't a rushed transfer. One positive aspect, it was close to being on time and the crew that came on the clean the plane was very efficient.
Poorly staffed check-in in Victoria. Unhappy WestJet person on counter. Then our flight was delayed by 2 hours, which meant our luggage failed to make the flight to LHR. Overall poor communications to passengers. Fortunately the flight from YYC to LHR was good and on time.
Flight was 1.5 hours late because the groceries for the flight did not arrive on time. Plane was new but basic low end seats. Very basic airline
Our flight experience was great! Flight staff was funny and offered great service. Made record flying time coming home from Vegas after having to wait for planes on the tarmac because of high winds
Boarding went smoothly and on time. No entertainment system and only a cookie for breakfast.
there was no food or entertainment on that short 1.5 hour flight unless you mean the cookie and the overhead announcements... Those Q-400's are the workhorse of the rugged coast and mountains for sure.
I n the Toronto airport I had trouble finding my zone. It was 47. I went from Zone 1 to the end of the line.didn't find it. Then saw my zone somewhat by accident over by where you first come in. Signs could be more helpful or more personnel directing people like me.
Short delay to Regina from Toronto. No in flight entertainment, but crew were professional in their duties
Female flight attendant was SO wonderful. Funny and entertaining g and engaging. Great flight
I think the plane that they changed at last minute could be better
Worst travel day I have ever had in 25+ years. Pulled off of two AC planes that were leaking and the third plane that was boarded had maintenance which delayed the flight for over another hour! A total of 10 hours spent at Pearson International before finally taking off! These planes were over 25 years old! Update your equipment!
When I arrived in Calgary I discovered my plane was reassigned to a more profitable route and I was left stranded in Calgary. I had to rent a car and drove 8 hours to get home at my own expense. 2 of my last 3 flights with Air Canada were cancelled and the 3rd one was delayed 2 hours. Air Canada is an unreliable airline. Choose another airline if you can!
Was kinda tight in the seats no leg room. Seats uncomfortable. Maps cpuldnt keep up Allot of ports not working. But was an amazing ezperience.
Long time for luggage to show up. I know pearson is short staffed but it was a long time.
