Daily cleaning, installation of cabin HEPA filters on flights from Vietnam to Toronto
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Scores according to KAYAK customer reviews
Pros: "Everything that was offered snacks, pillow,"
Cons: "More water!"
Pros: "Excellent crew helping calm my anxious children."
Pros: "Food choices was very limited to beef and fish. We had a connecting flight for international and both leg has the same food choices."
Pros: "Creew, food , prompt service"
Cons: "More offers of water and drinks."
Pros: "Very efficient crew. Good food. Good movies."
Cons: "More room around seat."
Pros: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Cons: "Seats of any airplane could use improvement on comfort. But comfort was good."
Pros: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Pros: "Crew, food, comfort, entertainment and many good things"
Cons: "I love everything"
Pros: "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
Cons: "We boarded late but the communication was good."
Pros: "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
Cons: "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
Cons: "Seat room was too small, couldn't comfortably fit in seat"
Pros: "Cleanliness, super efficient, helpful, competent, gracious crew - among the very best in the world of airlines! Politeness and smiling courtesy defines KAL. The spacious seats are best for six footers like me - legroom wise."
Cons: "It used to be my and my wife’s favorite airline. But the warm and dry air in the cabin dry our throats and nasal cavities and make travel so uncomfortable! My wife suffered twice with coughs and respiratory illness. I’m traveling by myself in this trip. She avoids KAL. Food is sparse and ordinary unlike before."
Pros: "The male flight attendant working the rear of the cabin was the best flight attendant I have ever had the pleasure of flying with. Thanks!"
Pros: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Cons: "During 14 hour flight, meals were served at the beginning and at the end which comes to 10 hours in between. Between the two meals, they offered a snack of banana or brownie. My wife and I were starving. Terrible!"
Pros: "My husband, my baby(14 months) and I took the flight from Hanoi to New York which was transferred in Korea. The flight from Hanoi to Korea got delayed so we have to fly with Asian Anna instead. The checking took so long and confusing. We barely made the flight from Hanoi to Korea and ran from different terminals to catch the flight from Korea to New York. We paid extra to select seat to sit to gether but then we found out it was just a joke to get money from Justfly since Korean Air said they only arranged seat at check in which we couldn’t check in as early as we wished due to the delay. And from Korea to New York, they lost our 4 luggages. How horrible could that be ? We are thinking about suing justly."
Pros: "Great food, friendly and helpful crew, every passengers get a pair of slippers and toothbrush for their needs."
Pros: "good service"
Cons: "need variety of food"
Pros: "Nothing. You have the worst customer service ever. I will never ever use you. Terrible exoerience"
Cons: "All of it. You could not have cared less about ne. Made me miss all my flight due to your moronic staff."
Pros: "Same exception experience with the flight attendants, boarding was smooth, food is good and along with entertainment selection."
Cons: "The plane aisle is a bit tight and cramp and it is hard to move around. The chair in economy is not very comfortable very sturdy lack of cushion and back support. Leg room is ok, not as roomy as the flight from SFO to South Korea. When we boarded there was a strong smell burning fumes from the A.C. (air condition) that trigger my asthma and landed in Cebu very ill with asthma and allergy."
Pros: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room."
Cons: "Movie selections were not that great, many good current movies were not available. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain."
Cons: "The seat is small"
Pros: "Business class lie flat bed"
Cons: "The Korean food was not that great. The crew was not clearing empty glasses They served food on Korean time rather than on destination time"
Pros: "With three little kids it was nice to be able to load early"
Pros: "Services are great, the people are kind."
Cons: "Lines for the bathroom mid flight."
Pros: "food selection & crew courtesy"
Pros: "They cared about my father when he arrived at hos destination. This act was very nice and I appreciate the airline for being so helpful."
Pros: "Good service and on time"
Pros: "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
Pros: "Polite and courteous crew. Good movies on the flight back."
Cons: "I think the announcements were too long and took up about the first 15 minutes of the flight...so kept turning your movie off. Should be a way to override that from your seat."
Pros: "Great service and decent food, clean new plane!"
Pros: "timely services of the flight attendants,politeness as well"
Pros: "All of the people from Korean Air that I spoke with about anything were very considerate and helpful."
Cons: "No legitimate complaints."
Cons: "Flight delayed 6h Terrible"
Pros: "I was very pleased with the service and the level of comfort."
Cons: "Excellent service and constant food/beverages."
Pros: "Plane left on time"
Cons: "Very limited movie options for someone who flew 4 flights with you in the past 3 weeks. You need to refresh more often or offer more options."
Pros: "Excellent service by a cabin crew that truly tried to make the passengers comfortable, as a part of their professional ethic."
Pros: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!! Food was well prepared and tasted great. Will fly KAL every time I can"
Pros: "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
Cons: "Would love more Movie and TV options"
Pros: "I fly a lot of Asian airlines. This was my first time with KE. Overall, I'd say the food was OK, and I'm not particularly choosy. But the flight from Seoul to JFK was just beef and seafood and a Korean Rice Bowl. Pretty limited. If you're a veggie, I'd suggest putting in for a veggie meal."
Pros: "Korean employees at LAX are no helpful!!!"
Cons: "Next time"
Pros: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Cons: "No veggie food option despite ordering special meal."
Cons: "I wasn't able to choose my seat on line and ended up in a window seat. With the seats in front of my row reclined all the way back, I could not get out of my seat to use the restroom. Having just transferred from Korean Airlines and taken other asian airlines on my trip, it's a hard comparison to a domestic airline, although Hawaiian is among one of the better domestics. On my food tray, there was a bowl of miso soup, that the attendant was trying to hand me, while there was turbulence. The bowl of miso was smiling all over the tray, and on my napkin, and since I was on the inside seat, almost spilled all over me. On a previous Korean airline fight, also with turbulence, the attendant had taken the bowl off the tray, and covered it with a saran, and then handed it to me to make sure it wouldn't spill all over me. There's a bit of difference there."
Pros: "The staff was friendly, polite, and professional The interior is spacious for economy class and looks new. The USB port is really useful."
Cons: "The food isn't that great. The landing isn't as good as Id like and i experience more turbulence flying with korean air than with air china."
Pros: "Very friendly,responsive and helpful crew. Comfortable accommodations. Good food"
Pros: "Always enjoy the care and treatment provided by Korean Air. They know how to pamper. Thank you KOREAN AIR."
Pros: "Food, staff, comfort, boarding, amenities + minimal turbulence!"
Cons: "Baggage handling (rough), de-planing."
Pros: "The crew was awesome. They went above and beyond."
Pros: "The simplicity."
Cons: "A closer gate. Some inflight food."
Pros: "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
Cons: "The website doesn't work very well. It's also difficult to navigate."
Pros: "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
Cons: "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
Pros: "Crew was nice"
Cons: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Pros: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Cons: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
Pros: "The crew was very good."
Pros: "The crew was fantastic and the food was very nice."
Cons: "It really would have been nice to have a vegetarian option!"
Pros: "Timely schedule"
Cons: "Foods and beverages quality/variation"
Cons: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Pros: "Crew tried to be friendly"
Cons: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Pros: "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
Cons: "The lounge was somehow poor and noisy because of the airport constructions."
Pros: "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
Pros: "crew and food was great"
Cons: "seat cushion was a bit on the dead side."
Cons: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
Pros: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Pros: "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
Cons: "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."
Pros: "It was a fast flight, the crew was very accommodating and it was very comfortable."
Pros: "More space than usual between chairs. Crew is friendly."
Cons: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
Pros: "The time is on time ."
Pros: "Not crowded"
Pros: "more new movies will be better"
Cons: "Food was ok and limited entertainment"
Pros: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Pros: "Meals are excellent at Nippon, stewardesses so helpful and charming."
Pros: "Ease of boarding; large overhead bins; relatively comfortable seats"
Cons: "Packed plane - every seat taken"
Cons: "Food needs improvement"
Pros: "Very nice plane, enough room, didn't feel cramped"
Cons: "Had to switch gates 2 times"
Pros: "Seat was good and slept like a baby"
Cons: "Nothing really, slept the whole way"
Cons: "The flight was delayed 9 hours! I had to make other arraignments so I wouldn't miss my conference. I lost money because of the great delayed."
Pros: "The staff are friendly and helpful. The seat is very comfy"
Cons: "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
Pros: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Pros: "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
Pros: "crew was very polite and everything was smooth."
Pros: "Light food but breakfast could have been more substantial only one chicken sausage?"
Cons: "Turbulence Lack of privacy with seating Lighting from other monitors disturbs someone trying to sleep"
Pros: "The crew"
Cons: "No food available only drinks"
Pros: "Crew is always awesome"
Cons: "Needed more Japanese movie options"
Pros: "The flight got me home."
Cons: "I don't like that I had to gate check my carry on because the overhead bins were too small but it wan't a big deal."
Cons: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Pros: "The plane they used was B-787"
Cons: "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
Pros: "I liked the friendliness of the staff. The overall service was very nice!!"
Cons: "The seats didn't recline at all. Normally I wouldn't care but it was a 12 1/2 hour trip. There wasn't a lot of good, recent movie releases. On other airlines there was more to choose from that were more recent releases. The food wasn't very good. It had all fish choices or beef tongue. I understand having an Asian meal, but maybe should be a more popular meal with different choices than a more eclectic menu. I noticed even the child's meal was not very kid friendly."
Cons: "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"
Pros: "The flight crew were very pleasant. The food was excellent. There we nice options for movies."
Pros: "The flight crew heard word we were headed to Japan for our wedding. They quiety prepared a card and a beautiful bouquet made out of candies and straws. Absolutely brilliant and so sweet to receive such a from-the-heart gift. Thanks to the wonderful staff on the March 31st 2016 flight. We were truly blown away and so grateful for the wonderful service and welcome."
Pros: "Friendly staff. Service was good. 2 full meals including ice cream. Need more choice of movies. Seats were comfy as they could be for Economy class. Pillows & blankets included."
Cons: "Web checkin wasn't very good. We have 3 people in our family & originally booked the tickets at the same time. When it came time to do the web checkin (24 hrs before flight time) the system didn't allow us to check in at the same time & the seat availability was VERY limited. Was nervous that we weren't going to sit together but fortunately everything worked out & we were all together in the same row. We flew Economy class."
Pros: "Ok price"
Cons: "I booked the flight and my seats.. When I got to my actual flight they didn't have my confirmation of seats and got separated from my sister. I called to complain to the actual airline and it turns out it was kayak who did my wrong. Very unhappy for 11 hours."
Pros: "ANA operated flight was good - new plane, comfortable seats, good food, good service"
Cons: "Entertainment options could be improved - for ANA flight, there weren't very many English-language movie options. It was mostly just action movies and none of them were very appealing to me"
Pros: "EVA does a nice job getting all of the service out and making sure you have everything you want."
Cons: "If you are a big guy upgrade to exit row or economy plus. This is an airline that doesn’t generally serve people that are over 6’ or 200 lbs."
Cons: "No comment"
Cons: "The food was terrible. Only one option and I didn't like it."
Cons: "Food and movie selection"
Pros: "Great champagne. Good food. Good movie selection. Great seat. Pajamas."
Cons: "Nothing. Excellent airline."
Cons: "They didn’t have tv music videos like air canada"
Pros: "Very good"
Cons: "This is twice that we land On-Time and then sit on the tarmac waiting for Something! Before gating. WTF Pearson ?!"
Pros: "Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air."
Cons: "Boarding time always seem to slip a few minutes lately."
Pros: "Everything normal except food"
Cons: "Eva’s Air is cheap with drinks, whether water or wine. About a Dixie cup of each for a meal."
Cons: "There was nothing we didn’t like."
Pros: "With limited time service very efficient and pleasant. Can’t ask for much more."
Pros: "Newer interior and entertainment as it appeared."
Cons: "Service not as attentative compare to other airlines."
Pros: "Never flew with EVA but timely take off and landing. Smooth flight. Kind crew members. I think everything is great because I did not expect a lot from this airlines."
Cons: "I don't know much about Chinese food. Announcement was a bit hard to understand their accent."
Pros: "Crew friendliness, comfortable seat"
Pros: "Good food, lots of space, clean plane and friendly flight attendants. I would definitely fly with them again."
Cons: "The flight from toronto to taiwan is very lengthy. On the return flight i ran out of things to watch on the in flight entertainment system."
Pros: "service is good"
Cons: "i wish they had better hygiene"
Cons: "We love there service no complaints"
Pros: "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
Cons: "Chairs in economy are not the most comfortable"
Pros: "Very professional and efficient Crew as always, horrible seat comfort,"
Cons: "there was absolutely no room to even lay down your arm beside you. This was for the flight segment from Taiwan To Vancouver. An almost 11 hour flight. Narrow tight seat I would never ride EVA air for this segment again. Terrible !"
Pros: "Seat was comfortable ."
Cons: "First meal was not good. All breads were not warm. All salad was not good. Restroom was smell, not cleaned, and faucet was out of order"
Pros: "This review is for my flight to Philippines only as I cancelled my return to Vancouver to go to Europe. Comfortable seats in a new plane. IFE had a good selection. Food was good. Crew were friendly and helpful. Price was reasonable. Sleeping masks and earplugs were provided in the lavatory."
Cons: "My flight was able to be rerouted to Europe from Philippines. 2-3 month wait for a very small refund on my cancelled return flight (cancelled by me)."
Pros: "Helpful, professional, and friendly cabin crew, who are also easy on the eyes:) Individual movie screens."
Cons: "The food is mediocre at best. But it's no worse than most economy cabins. Need better movies."
Pros: "Clean affordable flight with hard working staff."
Cons: "Seat was stiff and a little tight for me ."
Pros: "great service!"
Cons: "Hard to find a movie to watch, found only one and watched flight progress for the rest as it was more interesting."
Pros: "Your staff were all very helpful with a smile."
Cons: "I wish there were more movie choices"
Pros: "Excellent Service and Meals; enjoyed my trip on EVA Airlines"
Pros: "Chinese language was excellent, English speaking person on flight intercom could use a little bit more improvement."
Cons: "Delayed plane arrival. Cabin pressure can get some getting used to, I've used other airlines and they seem to have better cabin pressure changes resulting in less ear pressure discomfort. Landing was a bit rough."
Pros: "Staff is great. Service, comfort"
Cons: "Not enough water"
Pros: "It was a nice flight ... love it"
Pros: "Plentiful snacks, clean facilities"
Pros: "on time with schedule, good food and service, nice staffs."
Pros: "The service was good. Entertainment was good updated movie list. Food was ok."
Cons: "Would have liked to have been offered more drink choices"
Pros: "Entertainment was excellent,lots of new movies, etc. Food was good for an airplane economy flight. Attentive flight attendants, flight was on time."
Cons: "Seats are a little tight."
Pros: "fantastic flight experience. the aircraft was clean neat and comfortable. i loved how they kept the restrooms so clean even through a 13.5 hour flight. I slept through dinner but the western style breakfast was good. The crew was attentive and polite."
Pros: "Flight was decent, crew sometimes flaky when I requested water or ginger ale. At one meal time they totally forgot to give it to me after asking half hour beforehand.I fell asleep and woke up parched. Bathrooms were clean. Entertainment was good, I watched three movies."
Cons: "The food"
Cons: "Drink times not enough"
Pros: "On time. Efficient. Clean."
Cons: "No entertainment options-just some generic film. Couldn't even hear the film over the noise."
Pros: "EVA airline is the second time I traveled between Toronto and Hong Kong. Its excellence service, which says all, is persistent."
Cons: "Don't understand why they would not give me airmail on my United Mileage Plus last time, and did not give me airmail from Toronto to Taipei this time, The trip from Hong Kong to Toronto is yet awaiting."
Pros: "Plane was nearly empty so there was a lot of space for luggage and to pass one another in the aisles. The crew for this flight was extremely friendly and would frequently stop by to ask if I needed anything else."
Cons: "Movie selection was very limited, food was tough and hard to chew."
Pros: "Great service! Modern planes with comfortable seats, great entertainment selection with your own personal display, and places to charge your mobile devices. I'd like more leg room because I'm tall, but their seats are WAY better than USA based carriers. Food is pretty good considering it's airline food. EVA is one of my top choices for SE Asia Travel."
Cons: "Food quality"
Pros: "Everything, very cozy. Eva air is always worth the extra few dollars"
Pros: "Service was good, very attentive staff"
Cons: "Late boarding almost 35 minutes and more than an hour late arriving"
Pros: "Yes loved it"
Pros: "The crew was amazing. Food was great. Clean bathrooms. Great entertainment."
Cons: "We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it."
Pros: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Pros: "The cre was really nice and very attentive."
Cons: "The flight left the gate an hour late without giving us any explanation, I missed my connecting flight. The airline did offer a hotel to stay in, but no other apology or explanation was given to about 15 of us who missed a connecting flight."
Pros: "Crew was good"
Cons: "Boarding, comfort of seat"
Pros: "Excellent food choices, multiple meals, very fast boarding process, comfortable seats that recline much more than US domestic flights"
Cons: "My movie was a bit dicey, but thankfully I wanted to sleep anyway"
Pros: "Yes very"
Pros: "Every thing"
Pros: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Pros: "Good attention from crew and very comfortable seats."
Cons: "Nothing given the great value for money"
Pros: "Service by the crew was outstanding, but special mention to Deepika who made sure I had a Business Class experience out of this world, always smiling and checking if I needed anything"
Cons: "The food and the wine selection did not impressed me. Qatar needs to make some changes."
Pros: "Food was good"
Cons: "The flight took off late more than an hour"
Cons: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Pros: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Cons: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Pros: "Food was good and staff was friendly."
Cons: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Pros: "Qatar airways is the best company"
Pros: "Crew and their promptness to assist"
Cons: "Vegetarian food - portion is too little. This has been the third time with Qatar and the food portion are too little."
Pros: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Pros: "air hostess very nice polite five star"
Cons: "seat alloted"
Pros: "Plane was excellent"
Cons: "Original schedule was changed from Sunday departure to Saturday without notifying us resulting in a 12 hour stay at Philadelphia and a one day loss of our scheduled trip. So far no explanation from webjet."
Cons: "All entertainment units were off."
Pros: "Overall services"
Cons: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."
Cons: "I didn't like that I had to get off the plane and then put back on the plane. That was not noted when buying the ticket. That is important information."
Pros: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Pros: "Heavenly for an airplane ride!"
Pros: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"
Pros: "Great flight with good food and crew."
Pros: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
Cons: "Not one of their newest planes."
Pros: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Cons: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."
Pros: "Helpful staffs and great stewardess!"
Cons: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"
Pros: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Cons: "horrible customer service at the airport. very unaccommodating."
Cons: "Very uncomfortable seats- Space between seats is very tight"
Pros: "Departed n arrived on time"
Cons: "Small old plane crow were tired I think"
Cons: "Crowded flight, late departure."
Pros: "The guidence between flights I was the only person off my flight to transfer and they sill had a gal waiting to take me to the next gate"
Pros: "Once I made it to my seat, easily slipped back into a meditative trance."
Cons: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."
Pros: "The crew members are amazing."
Pros: "On Time Cabin Crew great"
Cons: "Seats are so tight you will sense both of your neighbors skin during the entire flight"
Pros: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
Cons: "Terrible. Awful. Could not possibly recommend this airline to anyone."
Pros: "The service was great"
Pros: "Seats were to narrow for a tall person"
Pros: "Crew was great"
Pros: "The aircraft was perfect it self. The crew were nice"
Cons: "They changed my chiled seat twice and they couldnt find a place for both of us togetger."
Pros: "leaving airport"
Cons: "24H delay, no meals, no coordination, no communication."
Pros: "The crew we're good"
Pros: "comfortable seating..."
Cons: "Nice experience ..."
Pros: "The entertainment was really good. The movie options were good. It was really nice that the movies were free. The pilot did a nice controlled landing and take off"
Pros: "Double seat on economy class upper deck"
Pros: "They were very supportive.. Thanks."
Cons: "Seat was not comfortable. Push back was not working"
Pros: "Great value"
Cons: "Emirates could do better!"
Pros: "Wish there were more leg room"
Pros: "Hotel stay on your long hold"
Cons: "Needs to improve in all sections"
Pros: "The crew was awesome, seating is never comfortable for a long flight."
Cons: "I do not recall any plane departing the dock on time. All Airlines need to work on boarding quicker and leaving on time."
Pros: "Plenty of leg room and the crew were very helpful and attentive."
Cons: "None which I can recommend."
Pros: "All the teem all the services"
Pros: "coach in many airlines don't offer any amenity kit emirates still provides the basics socks, ear plugs, tooth brush etc. Food and drinks are good with choices"
Cons: "the connectivity offered by emirates and fly Dubai is not a good idea. its loss for customer to pay emirates fare and fly with Flydubai"
Cons: "Child kicking seat from behind for entire flight"
Cons: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Pros: "Comfort and service on boat"
Cons: "Check in and flight connection not as promised..."
Pros: "Crew very nice and helpful, food was really good and entertainment was very good. The plane was also very clean, i would definitely fly with emirates again"
Cons: "Did not like the fact that I was not able to upgrade"
Pros: "We got upgraded to business class--best experience of my life!!!"
Cons: "No one single thing was wrong"
Cons: "luggage did not make connecting flight from dubai to jfk, inspite of pilot telling us 1 hour or so delay was waiting for luggage. at jfk was told can get same night if want to. this proved futile . spent hours at JFk waiting and talking to Emirates. spoke with multiple agents including Luz, sarah, etc. finally around 12 midnight was told customs would not release till next day. but promised to get it to us by 12noon next day (flying to wyoming next day at 330 pm) . this did not happen. again multiple phone calls and promises , failed. Kiamaria even got text of address in WY where 2 suitcases should have gone. All 4 suitcases were sent to NJ and arrived at 9pm. more phone calls. this time Rachel helped with fedex labels unfortunately more problems as fedex said no barcode and we had to go to fedex office and finally they took care of it so many hours wasted, not to mention the anxiety and frustratioon How are you going to reimburse all this ????"
Pros: "Entertainment - excellent"
Cons: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Cons: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Pros: "Javier the flight attendant was so welcoming and attentive. Flight got l fit late, but arrived on time. Service was efficient and respectful. Was not as crowded as prior flight and was able to eat the meal"
Cons: "Time of flight really sucked. 4:00 AM departure meant arriving at 1.00 AM. Tough way to start a day"
Pros: "The flight was on time!"
Pros: "I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)"
Cons: "Nothing comes to mind."
Pros: "Beautiful, clean aircraft with multilingual staff-great entertainment choices"
Cons: "Nothing's ng"
Pros: "Seat was really comfortable and leg room was excellent. In flight entertainment will keep you busy."
Cons: "Nothing. Emirates are the best!"
Pros: "enjoyes my trip"
Pros: "Emirates is a great airline. Planes very comfortable."
Cons: "Our trip coincided with Eid. It's probably as busy a travel period as Thanksgiving. There were maybe 40 or 50 small kids on the plane, with concomitant noise, mess, and confusion. Everyone was packed in. Boarding felt chaotic. Staff did their best. Food was not as good as on some Emirates flights I've been on. However, it was over quickly. No harm done. Flying can be delightful. Or not. And Emirates seems to handle those days when "not" pretty well."
Cons: "restroom water not available, not so well maintained air hostess didnt come on after pressing help button seat overall bad experience and surprising from emirates"
Pros: "Service is generally ok. Polite and ontime flight (infact ahead of schedule."
Cons: "The entertainment system is getting old and buggy. I have sat on United's international flights now and their systems is som much simpler but fast and responsive. They should try and change it to United's."
Pros: "I enjoyed the attention to detail and the overall friendliness of the staff."
Cons: "During the boarding process, there was little control and it ended up becoming a mad rush involving all zones to just to get on the plane."
Cons: "Crew woke us up to ask us if we wanted food. I've only ever been woken up before for safety reasons (seat belts, etc) We were not impressed with the arrival in Dubai. We came in a large plane and had to deplane very far from the terminal onto buses, down a long set of stairs. They did not send enough buses so we waited on the hot outside stairs for about 15 minutes. It took us a full 45+ minutes from landing to get to the actual terminal. We were grateful we had a long layover or we would not have made our connecting flight!"
Pros: "Flight was quiet and very well organized"
Cons: "I normally choose vegetarian on all my flights, but emirates only has a strictly vegetarian option. Which means vegan - food was not good at all. Sometimes too spicy to even try to eat. I asked to replace my meal on occasion and took the continental breakfast which was great."
Pros: "The flight crew is great, the plane is modern and the in-flight entertainment is awesome"
Cons: "Food quantities could be more. In such long haul flights, individuals line myself who do not sleep in focus tend to get hungrier."
Pros: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Cons: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Pros: "The entertainment system was okay. The cabin crew did the best they could, but did run out of the [honestly very mediocre] food."
Cons: "Emirates' economy cabin is extremely crowded. The food is mediocre even for airplane food."
Cons: "I was given boarding card at Karachi airport to go to terminal B at gate 29, and at eleventh hour informed that flight was scheduled at Teeminal A at gate 11. The ground staff was not supportive at all and screamed at me on part of their own error. It was an horrible experience and I might not take Emirates flight."
Pros: "The staff was very attentive and helpful."
Cons: "The process incase of any delays was very slow. We were on the flight for around 24 hours. I would like to request some kind of remuneration for the inconvenience caused."
Pros: "Solid service."
Cons: "Flights are always good but back office staff is always careless not to bother any complaints or never solved any complaints they do not care of customer bcoz they have business thier is no other airline right now but in future may be they loose customer like me"
Pros: "Enjoyed the flight and would rate the overall experience 4+. The only negative is the unduly long time for the luggage to reach the belt. You may like to look into this. Thanks."
Cons: "We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight."
Pros: "I watched movies the entire time."
Cons: "I didnt like that i had to sleep on metal chairs at Maldives outside airport. My layover was 11hrs and 35 mins and enirates didnt accommodate me at all during the wait. Not even a meal voucher. Talked to a guy named Ishmael Shinad and he was beyond useless. Wasnt the happiest person on flight."
Pros: "Everything was great. They have it together."
Pros: "They got us there safely"
Cons: "We did not get the seating booked online The room in the terminal at the boarding gate was extremely small and inadequate. It created much anxiety and discomfort among the passengers. Some were disgruntled."
Airlines flying from Vietnam to Toronto have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Vietnam to Toronto
Masks required on board, masks provided on flights from Vietnam to Toronto
Social distancing seating
Middle seats unavailable to book on flights from Vietnam to Toronto
Testing for antibodies, testing for symptoms for flights from Vietnam to Toronto
Waiving of change fees. Search flexible flights from Vietnam to Toronto