Flight attendants were efficient and friendly. Flight was delayed 1.5hrs then no ground personnel at destination in Toronto. Over 2 hours late!!
Pros: "fast efficient boarding.. quick flight..comfortable"
Pros: "The crew was pleasant and helpful"
Cons: "No free snacks just drinks! Its a four hr flight. We left late due to slow boarding and they were slow to load baggage. The legroom is just too small for a flight over 2 hrs"
Cons: "Too many pasengers had carryons. Lots of confusion on the plane for storage"
Pros: "The on board crew were pleasant for the most part. It was a full flight so they were also working hard. Check-in was easy, and the gate area had plenty of space to wait to board. We did get some sort of unspecific voucher for something for the entertainment system not working... have to log onto their site to even find out what it's for."
Cons: "Entertainment system didn't work, so luckily we had loaded up devices with stuff for the kids. We were hopeful that my son could watch a couple of movies, but they tried to reset it... at least we got a voucher. One seat back was missing the USB outlet and one didn't work in our row of three. Regular power (of which there are two... why don't the window seat get one?) was half working... so luckily everything was charged. The gate agent threatened to boot anyone off the plane to the next day if you tried to board before your zone was called... that seemed questionable."
Cons: "Our flight was delayed from Honolulu. This made Customs and Screening stressful...as there was only 45 minutes to get through and then to the gate. No one advised that there was another plane shortly, which would have reduced the feeling that we had to sprint down to the gate. Otherwise a very good flight"
Cons: "24 hour delay due to mechanical issues"
Cons: "Sitting on the tarmac for an hour before takeoff Cramped seats No beverage service (supposedly, because of turbulence, although other airlines have not let turbulence stop them from serving food and drink)"
Pros: "I appreciate the upgrade to the first class."
Cons: "Taking a bus for boarding"
Cons: "I can't take the flight and I can't get my money back. It is horrible"
Cons: "seats were uncomfortable, cramped, didn't recline had to pay for entertainment no flight status information during flight food wasn't tasty"
Pros: "Prompt.. Cleaning"
Pros: "any such long flight is not really enjoyable"
Pros: "The crew was great, the seat was spacious enough, food was decent (enough to make me happy and not hungry) and the movies were 9/10."
Cons: "Still don't understand why I can carry on my skateboard from candada but have to check it when I'm in Europe... this isn't very convenient and costs too much extra money."
Pros: "I had wheel chair service for transit"
Cons: "Layover time was not enough. I got 1 hour or so for transit. Ridiculous short"
Pros: "Flights attendants were very attentive and helpful on flight."
Cons: "Entertainment system was quite outdated and not user friendly, but it was nice to have it offered."
Cons: "Have to pay for entertainment on such a long flight. Crew was very rude"
Pros: "It was aweful !!!...."
Cons: "Staff barely available . Entertainment, drinks charged ,why ? They were free flying to Europe ?!.Air Canada Rouge terrible in every possible way !!! Flight delayed by 2.5 hr....bathrooms dirty and when same mentioned ( no room to place more dirty towels in) staff indifferent !!! Lufthansa is shooting itself into foot by Air Canada alliance .Never again will I book my flight with Air Canada Airlines ( God forbid Rouge).Flight Toronto Vancouver ,disgrace ....freezing cold on board but staff wouldn't notice same because they were not present except giving off skimpy 2 servings of water/juice . Tea (old ,too strong,yak).Wake up people ,none of the passengers I spoken to had anything positive to say ! I liked my Lufthansa flight to Europe but for the sheer reason having to return with Air Canada I will avoid booking this flight .Thank You."
Pros: "Of the five planes we were on, all but one had comfortable seating (I'm 6'1" tall)"
Cons: "The lady helping us through the Toronto airport between flights made my wife cry. We had to stop to go to the restroom on the way to our gate, and the lady complained when I waited to go in after my wife came out. I told her I was going to do that, but she was apparently pre-occupied when I told her, because she was looking right at me when I said it. I then told her that I had let her know that was my plan, but she denied it, then told my wife she was just one of a hundred people. This left my wife in tears. This was a stain on an otherwise good flying experience, but it' tarnished the whole."
Pros: "Very friendly assistants on the flight."
Cons: "Seats were not huge but on the cheapest flights it was sort of expected."
Cons: "Ground staff allowed drunbk woman to board, air crew didn't want to take her.. eventually she had to be thrown off before takeoff and that delayed us another hour."
Pros: "My flight was on time"
Pros: "Entertainment options were great"
Cons: "I am not an especially large person and felt squeezed into my middle seat without any room to move without bumping into either of the people beside me, who were also small to normally sized. Very uncomfortable! I will avoid this airline again if possible, it was not a pleasant experience. I also didn't have enough room to put my backpack under the seat in front of me and was further confined."
Pros: "I was happy to be on the flight."
Pros: "The staff were friendly and the airport is nice."
Cons: "Boarding took a long time, delaying us. Baggage storage was overused on the plane and therefore took even longer."
Pros: "Not much"
Cons: "Being held up for more than an hour while they tried to figure out if certain passengers were going to board or not; when they decided not to let them on board, then their luggage had to be removed from the flight. LONG DELAY and I missed my connection in Montreal, had to spend the night and had to argue with them to get them o pay for hotel. Ground staff in Montreal were wonderful, especially Antonella, but the whole experience was VERY stressful."
Cons: "Air Canada staff appear to wear their job dissatisfaction on their sleeves. They don't smile enough and often when they do its to each other like there's an inside joke we don't know about."
Pros: "The flight was exactly as scheduled."
Cons: "Poor room service, no TV for 10 h long flight, meals were small and not tasty, wine or beer has to be bought. Parents with little babies were sitting in all passengers area. I was hungry and tired after this flight."
Cons: "On both outbound and inbound trips (connecting with international flights) the flight was late. Both times the door was closed and then they informed us of the delay. I understand that smaller planes often get bumped, but on the outbound leg, a 20 minute delay on the tarmac and then not allowing us to deplane for another 15 minutes meant I missed the connecting flight."
Cons: "10+ hour international flight and there were no TV's and no free alcohol. There was an option to rent an ipad."
Cons: "If you are going to make people download things in order to watch movies or tv on a nine hour flight. You shouldn't charge people that don't have the devices to use one that you have on board. Also, making your entertainment app only available to apple customers and not android seems very unfair."
Pros: "1. Pilot kept plane informed which is great especially when there is potential turbulence."
Cons: "1. No entertainment on the flight. Not even opportunity to see where the plane is in flight and when we will arrive. No USB charger on the flight. Very outdate plane. 2. The plane was very dirty - trash in between the seat 4. The food was the worst I ever tried on the plane 5. I was very surprised at the very disappointing service. I must say, with all the travel I do, apart from 1 young lade, the flight attendants acted like they loathed being there. It is so disappointing especially b/c I am Canadian so it is a bit embarrassing that Air Canada seems to have such terrible service. 6. The flight attendants were out of a lot of things, I heard them mention several beverages they were out of throughout the flight. I also heard them say that there will be no hot beverages while seatbelt sign is on (which it was a lot). I guess that is reasonable, however, it is the first time I have encountered that on the place. Instead they directed to passengers to come up to the back of the plane to get a hot beverage when the seatbelt sign was off. I did a few times - 1st time they said they were out of cups and to stop by later. But 2nd time had the cups. Did these cups get magically delivered midair or perhaps maybe they just needed to bring cups from the storage on the place and could have given me an option to wait while they retrieve them. 2nd time when I stopped by to try to get a hot beverage, a lady with black hair just gave me an empty cup. The whole experience with this flight was confusing - some attendants seemed not to understand fully what passengers were asking."
Pros: "There was enough legroom, as compared to airlines like Cathy Pacific."
Cons: "All the flight attendants seemed a bit frazzled; I felt guilty for asking for wine with lunch, and you had to either use your own device or pay $10 to access the in-flight entertainment. Even then, I could only watch TV shows on my laptop --you need an app to see movies. Very strange and felt like being in a domestic flight."
Pros: "Everthing was smooth and on time"
Cons: "Nothing specific"
Pros: "The cabin crew was friendly and very attentive, since they realized the passengers couldn't get any peace or comfort due to the screaming child problem."
Cons: "Nine hour flight from Warsaw to Toronto, 7 hours of on and off ear-piercing screaming two year old child. Even though it was a daytime flight, most passengers wanted to sleep due to early morning wake up and previous connections. Even for somebody who wished to stay awake, there was nothing pleasurable about this situation. The airlines are going to have to figure out how to deal with this ever-increasing problem on long-distance flights, like a closed door quiet space for the parent and child. It was like being trapped in a torture chamber. If an adult had created that much commotion and misery on a flight, they would have been forcefully subdued and probably arrested. A few minutes of a crying baby can be excused, but this was non-stop disturbance by an unruly child and complacent parent(s)."
Pros: "Fast flight, boarded and landed quickly"
Pros: "They didnt loose my luggage this time."
Cons: "do your self a favor and find a different airline. When i got home and talked to others about my travels the said " what did you expect, i wont fly air canada" I wish i would have know before i booked my flight."
Pros: "Very nice crew! Kids were given a pilot's cabin tour. Good selection of food and drinks. Good on-board entertainment. On-time :)"
Pros: "Wheel chair request on arrival in Toronto was very poorly implemented resulting in two long delays"
Cons: "If Air Canada can't get these basics right it will be difficult to be competitive with Porter Air"
Cons: "I never received an e-mail to check in, and by the time I remembered (morning of), this resulted in me not having a seat assigned on my ticket. This caused a lot of needless stress, though to Air Canada's credit, they got all those waiting for a seat assignment on board. On my return trip, I did receive an e-mail - luckily, as the flight was overbooked again."
Pros: "Boarding was efficiently handled"
Cons: "Very delayed flight with everyone ON the plane. Tiny seats in coach - very cramped Also food not very good."
Cons: "Delays,multiple gate changes, poor waiting areas for express flights!!!"
Pros: "Super sweet and chatty flight attendant and check in agent the second day."
Cons: "Not the airline's fault but our flight got cancelled once we were already in the take off track due to bad weather in NYC (heavy rain!!!???) Having gone through US customs and the long way of security and check in and all. We were carrying 7 big bags as we were moving into the US and handling those many bags was a nightmare, we had to do it two days in a row!!! I lost a night booked in a hotel in NYC as I didn't know if we were getting a later flight until just too late to cancel. Very confusing to get to the right place to rebook, even Air Canada employees seemed confused. Rebooking agent took ages. We had paid for preference seats and finally we got terrible last row seats in the rebooked flight. We haven't been refunded since!! Delays and more delays on the rebooked flight again."
Cons: "The entertainment was non-existent unless you had an Apple device or paid the $10 to rent one for an hour or so. Really disappointing considering other Air Canada flights."
Pros: "The seats were comfortable and we had more leg room than most planes."
Cons: "Our flight was delayed over an hour and no food was served - only snacks you could buy."
Pros: "The pilots were EXTREMELY polite, informing us through the intercom why everything is delayed. SUPER flight through the rain!!! FANTASTIC PILOTS!"
Cons: "We were Stuck INSIDE the plane for an hour. If there is a delay either offer a refreshments or let us go back inside the air port and get a refreshments. The crew were unprofessional, i travel enough and this crew was the worst I have seen. On top they offered No hot beverages. Upon my request of a simple cup Of coffee the flight attendant said, NO, ask if I wanted a coke. It is great that he is giving me an alternative but he can simply appogize that he has not made any coffee and be sincere about it. TERRIBLE service all together. We all in the plane have appointments that now we are late to, crew showed no concern."
Pros: "flight was smooth and on time."
Cons: "Maple Leaf Lounge at Pearson airport was shabby. We expected a bit more than soup and gherkins, but that's all that was available, except for some dry nacho chips. No electrical outlets. Indifferent staff. Shame on Air Canada! We have visited airport lounges all over the world and this was by far the worst!"
Pros: "Good movie selections and a personal screen as opposed to needing to use a personal device."
Cons: "It was much warmer in the middle of the plane than towards the front of the plane. I had requested the assistance of the crew several times by pushing the button [which lit up the light above my seat] but there was never a response. Only when they passed by my seat would I be able to get their attention by flagging them down. My seat was broken and trouble shooting was not an option for the crew."
Cons: "it was two hours late"