The air crew were professional and attentive. The meals were tasty and there were plenty of snacks available throughout the flight. The in-flight entertainment had plenty of options. I would definitely travel with this airline again.
Food was great except for the snacks. Crew is excellent!
Pros: "The crew was helpful"
Cons: "The flight arrived at MEX on time, but for reasons I don’t know, we could not exit the plane for an hour after arriving at the gate. This hour delay caused me to miss my next flight to Puerto Escondido, Mexico on Viva Aerobus. I had to stay the night in Mexico City because it was the last flight leaving that night, and I had to purchase a new flight to Puerto Escondido."
Pros: "Crew from Washington to Cancún were extremely rude"
Pros: "Crew was fantastic. Seats are narrow in space, but more comfortable than other airlines."
Cons: "Drink and snack service, but captain was concerned about "bumps""
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "The poor cabin stewardess was working the whole time as it was a short flight."
Cons: "This is a horrible route, they charge you more than flying to Europe and give you a one hour ride in a cramped plane where you can't even bring in a carry-on. The cost is insane but is one of the reasons Wall Street loves Delta as they are racking in the profits for very little service."
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "The crew served things exactly as scheduled. They went out of their way to help passengers individually."
Cons: "The seats are a bit cramped for long international flights."
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "The crew was great."
Cons: "The price of my ticket"
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Cons: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Cons: "price could be cheaper"
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Pros: "Everyone was fairly friendly"
Cons: "Cramped foot room"
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Cons: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Cons: "Delayed two hours"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "Flight from SEattle to Atlanta delayed due to mechanical problems for 6 hrs. Once we got to Atlanta there were no flights connecting to Argentina until the following night at 10 pm. Delta did put us up in a hotel but with no food vouchers or any upgrades on delayed flight the next day. Flight attendants and crew were curteous."
Cons: "Fairly small seats and food isn't very good (as seems to be standard these days with most airlines). In flight music is very limited. Movie choices ok. No consideration to upgrade to first class or financial compensation have to be delayed a whole day for a long flight to Argentina."
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "paying extra for leg room and checked bags"
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Cons: "1- 2 hour delay in Atlanta, 2- Missed my RJA international connection from JFK, 3- My luggage was not delivered to me by Delta in New York. 4- Had to spend one night in a NY hotel, and pay $185 for it, and I was told that Delta doesn't pay for the hotel because the delay was caused by New York Air Traffic Control. 5- After Delta re-booked me on Air France the next day, I made it to Amman, Jordan a day late without my luggage; which arrived another day late."
I would have liked to have been able to buy some food.
Pros: "Declined me to board my flight"
Cons: "Patience when you are travelling with a child"
Pros: "It was a huge plane, normally on my trips from Toronto to Calgary its a six seater plane. I really enjoyed it being and 11 seater per row, with more leg room, a window seat, and no one in the seat beside me! Made for a much more comfortable experience. Was not what I expected for the price I paid for it. Was very please by that."
Pros: "Quick and convenient"
Cons: "Comfort and food was lacking"
Pros: "Everyone was very nice."
Cons: "The seats were very uncomfortable."
Pros: "Seats were comfortable Nice to have direct flight"
Cons: "No interaction from the cockpit about areas we were flying through. No duty free. Felt like a local flight and not a transatlantic flight....crew did not come around often enough to provide water, etc"
Cons: "Flight left late. Sat on tarmac almost 1.5 hours with little explanation. No water until in the air. Poor allocation of overhead space for luggage - free for all by passengers. A miserable experience."
Pros: "Excellent flight attendants. Comfort was great. Nothing really was bad about the flight."
Cons: "Nothing I can think of...."
Pros: "Crew was very helpful"
Cons: "Gluten free snack that is free"
Pros: "Friendly crew"
Cons: "Lack of food for long haul flight. Had to pay to eat. 43 dollars and only able to pay with debit/credit card rather than cash"
Pros: "Hmmmm... I got free earbuds. Though movies were “pay per watch” grrr... I thoroughly enjoyed every one of the 67 movie trailers...."
Cons: "The seat hurt, it really should be comfortable if you’re going to sit in it for upwards of 7 hours. FOOOOD... something complimentary to give to your passengers who payed so much for a great trip and are now starving to death in the back seat, chewing on the magazines as nourishment."
Pros: "Friendly crew"
Cons: "Food not provided. No in-seat entertainment. Late take-off on every single leg of my trip"
Pros: "Entertainment system was easy to use"
Cons: "Boarding was chaotic, jammed, not that friendly."
Pros: "Boarding was easy and organized. The airport functions really well and the staff is very pleasant"
Cons: "Wish the movie selection had more recent variety! Lots to choose from but I found many were a mix of older movies"
Pros: "No ability to change dates of flight."
Cons: "Paying a charge to change flight"
Pros: "every Single employee treated us great. Seating was very comfortable."
Cons: "The discontinued the tablets in plus after booking without notifying us. Not too impressed that we flew 9 hours plus time change and got breakfast followed by breakfast. On the way home we get dinner followed by dinner I guess"
Pros: "Pleasant and helpful stewardess. When they found out how stressful our day was with delays and being bumped around they offered us a free drink. Nothing crazy but it was kind of them."
Cons: "When our flights were delayed then changed we were left with no options other then being left with a 19 hr layover in Vancouver and missing the wedding. No apologies or vouchers offered. Air Canada gave $200 for a two hour delay to our friends, we were screwed over and offered nothing. So disappointed. We ended up flying to Vegas and renting a car and driving through the night to be on time. So sad!!"
Pros: "I slept throughout the flight"
Pros: "Not much"
Cons: "The waiting area, lateness of the plane"
Pros: "Cabin crew was very kind. It was a quick trip with no hiccups"
Cons: "Nothing really to note. It was a straight forward process."
Cons: "Seat space"
Cons: "Checking in at Airport very slow, I had a terrible experience even thought I spoke to them several times at checking counter. And missed my ride home as a consecuencia of arriving late."
Pros: "The on board entertainment is very good, just remember to download the westjet connect app."
Cons: "Seats are ok, very cramped together, hard to get in and out of. I had picked plus seats but kayak didn't honor my selection so was forced to sit at the rear of the plane. As for the flight itself, the airliner sells only Coca Cola products, no cash purchases, credit and debit only. No free bag checks,"
Pros: "No hassle boarding and smooth flight. Courteous flight attendants."
Cons: "Wifi capability to watch movies was weak. I in fact paid for wifi on the way to Canada on June 28, but was not able to use the wifi at all. It could have been my laptops browser issue. All and all, great flight."
Pros: "Always great services"
Cons: "Our flight took a 2 hours delay because of fueling error."
Pros: "The check in staff are very helpful and kind especially Rachel! The service was excellent very happy and helpful staff during our flight. The pilots made such a smooth landing and we are so thankful to be home safely!"
Cons: "Still cramped in the seats!"
Pros: "Lacking social skills ! One on the flight attendants had numerous holes in her sweater. So unlike most West Jet employees!"
Cons: "Unprofessional! Lazy ! Very ungroomed ! I thought this was the worst two flight attendants l have ever seen with West Jet ! Had this been my first flight, I’d never return! Lots of options to fly with other air lines. That was flight from Toronto to Ottawa. Now the flight from Tampa to Toronto, the female flight attendant in the Plus section was an “ air head “ ! I had preordered the chicken salad & since l was in the plus section on the plane l paid more willingly and when l asked for the cheese & grapes container, she rolled her eyes, came back with the food & no knife and fork to eat the salad ! I tried to get her attention & since that didn’t work, I used the buzzer! I politely asked for a knife & fork to eat the salad! The young flight attendant had trouble processing the information so l very politely repeated my request! Lordie, it was training day at West Jet !"
Pros: "seated in plus, more legroom"
Cons: "30 minute delay boarding/ arrival"
Pros: "The entertainment offerings are GREAT. Just make sure to download their app ahead of time."
Cons: "The crew were downright nasty. It was as if someone had just given them the news that they wouldn’t be getting paid this week."
Pros: "Overall service on the flight."
Cons: "The management of carry on luggage on the flight. It seems that there is no control over the placement of carry on luggage in relation to seat selection. many people entering the aircraft drop of luggage in the bins close to the front of the cabin even when they are sitting at the rear... Simple solution would be to assign luggage based on zone. Zone A to Be Window seat. Zone B to be a centre seat and Zone C to be Aisle seat. Designate a portion of the overhead bin to be A, B and C like the seats. Ensure that baggage is transported to the seat designated."
Pros: "I like the fact that there's a free snack even though its a short flighy. I love it! Cabin crew are so nice and friendly. Very accomodating. Im planning to go back to New York on September."
Pros: "Our flight from Australia was delayed, resulting in our missing our connecting Westjet flight. Not only did Westjet get us on the next available flight, but the staff were friendly and very helpful. They made it seem like it was no problem at all, even though we were on the cheapest fare."
Pros: "The staff remained positive in a negative situation."
Cons: "The time delay was unfortunate. If we receive a reimbursement for out lost time, everyone will respect WestJet again."
Cons: "I dislike that westjet tried to get me to pay for my seats when I initially bought the ticket, only to discover later that the seats are free if I choose them at check in. I didn’t pay the seat charge but there is a breach of trust in them trying to con me that makes me not want to fly with them again."
Pros: "It was great experience once again. I always travel with WestJet as it is always on time."
Cons: "That every time I travel I always get the farthest seat if not on #28 it's 24...wish next time I can get in the middle at least. Other than that all is good."
Pros: "As always, the staff and crew were great. Left on time, arrived on time they go their best to deal with the shortcomings of the company."
Cons: "The entertainment system (or lack thereof...) not nearly enough iPads to rent and it never works on laptops."
Pros: "Pretty quick boarding, although the boarding time was incorrectly mentioned to be too early."
Cons: "Had to de-ice so we left about 10 minutes later than expected, but somehow still arrived early… but our gate had another plane still using it. We ended up arriving at our gate 25 minutes late. That's unacceptable, especially on a flight that's just an hour long. The gate was so far from the public transportation (landed at Terminal 3, public transport is at Terminal 1) that I missed the bus - got home super late as a result."
Pros: "The stewardesses were very pleasant and helpful..."
Pros: "that the pilot was good, the staff witty but not really helpful."
Cons: "the airline staff don't seem to care about the passenger. I needed help because I can't walk far. We had to get our own wheelchair and my son had to ask for a gate pass so that he could take me down to the gate as the airline staff didn't seem to want to take me there. Going through security was okay but not much else was. Was glad to arrive in Kamloops and get to my family."
Cons: "My ticket/reservation was not found by WestJet. I had to buy a new ticket. Flight Network or Emirates screwed up. I will need you and them to reemburse me. Please investigate."
Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."
Cons: "Flight was late and kept getting later as the day wore on. Nobody seemed to know how late we were ultimately going to be and why. Missed my meeting."
Pros: "All good !"
Cons: "Like to see direct flight to Kelowna"
Pros: "Great leg room, flight was on time. Flight attendants were super nice and accommodating."
Pros: "The service its good"
Cons: "One baggage did not arrived"
Pros: "I appreciated the warm welcome as well as their appreciation for my business to your airline."
Cons: "I would have like to seen a GPS monitor tracking our flight. Not having free wifi I was frustrating. With so many extra charges as well the internet being a necessity these days. Its not something you should take advantage of profit for."
Wifi not activated even though wifi is installed onboard
Pros: "Fast flight Social distancing A whole row to almost every person"
Cons: "AC changed departure lounges and nearly missed flight."
Cons: "I missed my flight that day i was not happy at all"
Cons: "Plane was many hours late. Departure time not on terminal screen. Extreeeme delay on shuttle from United terminal. Sidewalk closed for construction. TSA Prechk not on boarding pass printout. No shuttle behind security from Term B to Term A. Plane left earlier than announced on notification apps. DCA website=6:25pm Final call at 5:47pm only word DELAY on term screen with 4:10time."
Pros: "On time; efficient; great aircraft."
Cons: "A child threw up in flight behind my wife and the crew let the parents clean it up. I thought the crew should have been more proactive."
Pros: "everything went by fast, a lot of turbulence but the pilot kept us in check the entire time."
Pros: "That we survived and finally got our luggage the day after we arrived."
Cons: "1) That we went to Toronto, but our luggage went to Montreal. 2) That my wife had to stay up the whole night calling everyone in their call center to find out what happened to our luggage. 3) We were charged for selecting our seats in the flight reservation process. 4) We were misdirected by an Air Canada rep for our return flight and this caused us to miss our connecting flight as well. 5) We ended up spending more than 12 hours at the airport for flying from Toronto to Washington DC."
Cons: "The aircraft was so small there was not enough room for even most standard size carry-ons. The crew were not patient and gave passengers attitude for trying to bring their carry-ons onboard. On the way back from Toronto, we were sitting on the runway for more than one hour waiting for "de-icing". If this is a recurring thing, why not time the arrivals and departures better to avoid making people sit there, disconnected from everything and waiting? Also the screen on my "entertainment center" was broken but thankfully I had my own book to read. Air Canada has not had the most welcoming crew or most up to date fleet in my experience; I fly with them mostly because of their cheap fares. I guess "there ain't no such thing as a free lunch"."
Pros: "I usually have a smooth experience with Air Canada. Haven't had any problems on board. Unfortunately I had a bad experience with my baggage."
Cons: "The check-in person said my baggage (oversized, and a keyboard) would make it through to my final destination even though I had another flight on a separate reservation. I specifically asked because I wanted to know if I needed to pick it up when I landed after the first leg in Toronto. He said I'd only have to go through customs and my bag will make it all the way home to Vancouver. Well, I felt weird about it and when I got off in Toronto I noticed that my baggage receipt said Toronto on it (not Vancouver). I decided to forego the connections gate because I was unsure. Lucky that I did because lo and behold, my keyboard bag was waiting for me at baggage claim. Had I trusted the check-in guy, I would've possibly lost over $1000 worth of equipment. That's not something that can easily be forgiven."
Pros: "Crew very friendly. In-flight refreshments & Entertainment provided."
Cons: "Cramp seats."
Pros: "The flight attendants were very nice and helpful. When they passed out dinner my husband and I were asleep, we woke up when they were serving drinks (right after). They got us our food. On our flight over however we didn't get options on food since they had run out. The flight crew was nice though."
Cons: "Unbeknownst to either of us the Air Canada Rouge is a low cost carrier international flight. It didn't have a player in the seat, or even old school TV's. You had to use your own device on their WiFi which was SLOW and the sound went out. The seats are small with very little leg room. I'm 5'1 (156cm) and my legs almost touched the seat in front of me. Also the airport was the biggest hinderance of getting to the gate and the airplane. After customs, to get to our gate we were told to wait in another line while they went through nearly every passenger again... And checked bags. Since it was taking so long they would let some go through without checking them. It was strange to say the least. We eventually left the gate late but made up for it in the air."
Pros: "There was nothing unpleasant"
Cons: "Long walk from terminal F and it wasn't well maked"
Pros: "The flight was good, on time, and comfortable. Crew was polite and informative."
Cons: "The sound did not work on my screen, even after trying 3 different sets of headphones."
Pros: "Everything was fine"
Pros: "the crew are super friendly. even on a little plane from DC-Toronto they had entertainment options which i wouldn't have expected. boarded quickly and landed on time. nobody bats an eye at my wife's weird beverage requests."
Cons: "the cabin of the plane on the return flight didn't have any air conditioning running during boarding and it was uncomfortably hot because it was about 85F outside. the crew only bothered to inform us of the issue when a poor hungover guy behind me asked about it because he was suffering... as were we all. plane didn't get comfortable until over 30 minutes in, at which point we were beginning our descent anyway."
Pros: "Ludovic was fantastic!"
Cons: "charged me for my bags; employees were surly."
Cons: "The plane was sitting at the gate for about an hour before we boarded (for a flight delayed by over an hour). Yet Air Canada didn't bother to go through the cabin and pick up garbage left in seat back pockets. The water in the washroom didn't work."
Pros: "Crew on the flight were very patient, understanding and friendly. Ground staff were the exact opposite. Agitated, temperamental and unwilling to help or find solutions."
Cons: "The flight was delayed. Not necessarily the crews fault. But frustrating as our flight both to and from Washington was delayed both ways."
Cons: "Terrible flight. I should have driven instead. Flight was suppose to land at 12:30pm but due to computer malfunction we landed at 7pm."
Pros: "It was a good experience flying on Air Canada. The flight was on schedule, smooth flight, flight attendants were friendly."
Pros: "Love these guys. Moved a whiny baby away to a another row ;)"
Pros: "9 hr Flight from London to Vancouver was great, we were in Economy and the plane was half full so we both had 3 seats to sleep, on pretty decent for an economy ticket! Seats in the 777 seem to have more room."
Cons: "Service was good, offered us a 2nd glass of wine, but the food was mediocre."
Pros: "We got to destinations safely"
Cons: "I was worried that we won't make it to the land. I guess it was windy, but the plane was shaking too much"
Pros: "I loved the whole experience. The food was decent and the flight attendants were great and accommodated me with all my necessities. I also enjoyed the entertainment that was accessible on our personal screens and the entire flight was smooth."
Pros: "Nice and relaxing."
Cons: "On both outbound and inbound trips (connecting with international flights) the flight was late. Both times the door was closed and then they informed us of the delay. I understand that smaller planes often get bumped, but on the outbound leg, a 20 minute delay on the tarmac and then not allowing us to deplane for another 15 minutes meant I missed the connecting flight."
Pros: "entertainment choices"
Cons: "boarding process crew not helpful in baggage storage"
Pros: "nothing particularly spectacular. The entertainment on the place is much better than most (since most don't have it) for such short flights."
Cons: "The place was delayed for over an hour for a 'maintenance issue' - what I dislike is lack of information being shared from the plane to people at the gate. Also when we are delayed for the airlines fault - customers should be given something - anything - a small voucher, or even a drink ect., this is not a weather issue. I think airlines have too much power making most terrible at customer service - air Canada is one of the worst ones."
Pros: "Seats and crew in Premium Enonomy were great"
Cons: "Dinner was nice, but breakfast was lackluster at best - cold slice of banana bread was all we got after 6+ hours of flying! Also, I had a 60 minute layover in Toronto which is considered "legal", but I had to dash through the airport to make the flight and my luggage did not make it at all (and was not delivered to me until 38 hours after I landed in LHR). Would recommend NOT considering an hour ample time for a layover in Toronto going US to UK."
Pros: "Excellent service on board, and excellent neighbor passengers"
Cons: "Being unable to check in on line and being assigned a middle seat."
Pros: "Direct flight and good schedule"
Cons: "The price was higher than Delta direct flight but I chose AC because of my top tier status on AC. That got me a complimentary upgrade but the entertainment system did not work"
Cons: "Delayed Sat on a parked plane for 4 hours in PHL before taking off Missed Connection in Toronto No compensation/help with food or hotel"
Cons: "Absolutely nothing! Terrible service."
Cons: "Flight attendants weren't as friendly or willing to accomodate"
Cons: "I paid extra for seats with my Spouse and we didn't get them the plane was delayed one hour when we got to Toronto we had to wait for other plane to finally get unstuck from the ramp no impressed considering it was my first flight with air canada I usually take west jet and after that I know why"
Pros: "We got in a little early. More room than many in regular economy. All employees encountered pleasant and competent."
Cons: "Nothing comes to mind other than the normal air travel has led of security."
Pros: "There was a meal... But it was served hours after take off, which was delayed."
Cons: "Old plane, showing its age. No seat back entertainment (just streaming) which wasn't on the whole time. But since there were limited outlets for power, which didn't work the entire flight, it was difficult to use. Very warm, no individual air. Reading lights not pointed at the right seats and very easy to turn on accidentally. Beverage service only at meals, which was served half cups so dehydrating. A couple washrooms were out of service, so always crowded. Aside from the meal, which was fine, and the package "breakfast" (a piece of banana bread) felt like a very discount domestic flight."
Cons: "Worst flight ever. Had a technical difficulties 3 times in a row. Had to be cancelled and put on the next day and again same thing over and over. So missed all my connections. Cut short my vacation. Will never flight air Canada again."
Cons: "Not giving us an update on why the flight was delayed"
Pros: "Super polite crew"
Pros: "Food and service."
Pros: "As thecflt time was short, i cannot say much but the leg room was ok."
Pros: "Everything went well including the smoothness of the flight."
Pros: "The flight was canceled very close to departure time and I was bumped to a flight leaving five hours later. Missed my train connection in Montreal and had to rent a car and drive to Quebec. Since I go to Canada only rarely, I ended up essentially losing the money I spent for train fare and having to pay another $145 for the rental car. Got to Quebec at 11:30 p.m. instead of 3:55 p.m. Not happy."
Pros: "1) Skycap service for boarding at Reagan National was exceptional. I requested wheelchair assistance for this return flight and the attendant gave 100% service, getting me through security and on to the boarding gate lounge area in short order. He was very pleasant and very helpful. 2) The pilots did a good job of flying, The flight was smooth as was the landing. We left Reagan a few minutes late but arrived at Pearson 16 minutes early. I liked that!"
Cons: "1) I paid extra money for a "preferred seat" because my recent hip replacement surgery required that I have ample leg room while sitting. Leg room for the first row econonomy seat I got was barely adequate. I felt cheated out of the $15 I paid for the seat (which should have been complimentary, in my opinion 2) Food service was terrible. For a 1 o'clock flight, having to get to the airport 2-3 hours ahead of departure, meant that I was in need of some serious food, not the tiny package of pretzels and the cup of tea I got. Even a couple of cookies or a muffin would have been a better offering. 3) The wheelchair assistance that I requested did not materialize for me on arrival at Pearson. I felt so cramped from sitting that I was eager to get up and try to walk, no matter how slowly, the distance to Customs and through to the exit gate to wait for my ride home. That's what I did, and I never saw a wheelchair attendant coming with a wheelchair as I exited. That is poor service! I am comparing this to the excellent service I got with American Airlines on the first leg of my trip from Toronto to DC."
Pros: "Easy enough getting there and timely"
Cons: "The next flight and my 5 hour delay"