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Cons: No option to watch movies

Pros: That it got me where I needed to go.

Cons: The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied.

Cons:

Cons: It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly.

Pros: hilarious crew and they were very helpful

Cons: seating was so uncomfortable and i'm petite/slim. the bathroom wreaked and the toilet seat would not stand up alone

Pros: Friendly staff

Cons: Didn’t get to pick seats

Pros: Food and crew excellent.

Cons: Boarding process delayed as groups 3-6 all lined up together. No air at seats

Pros: Timely

Cons: Food

Pros: United canceled this flight.

Cons: If United didn't cancel this flight and then rudely answer questions about a full refund.

Pros: Lots of leg room

Pros: We arrived nearly on time & without issue.

Cons: The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight.

Cons: The internet connection was terrible i was not able to see anything that was being offered

Pros: Plenty of space since flight was empty.

Cons: I have flown Alaska many many times and this was by far the worst service I ever received. The flight attendants were so very inattentive. I actually had to take my garbage, plastic cups and recyclables to the back where the flight attendant was sitting down, reading a magazine as she was eating her yogurt. I asked her if I could dispose of the items and she reluctantly answered without taking her eyes of the celebrity gossip magazine ... really??? Omg!! I couldn’t believe it!!

Pros: New & clean flight

Cons: Delay management

Pros: Easy flight, no hassle, pleasant staff

Cons: Plane wasn’t clean (trash at my seat)

Cons: baggage tag system at CDG Pairs was lame

Pros: The crew were very accommodating as they were able to get me a wheel chair on short notice....thank you, thank you. The seat was not the best because the seat-back did not recline (we were seated in front of the EXIT row)....not good.

Cons: A service of H20 should have been offered...especially when leaving very dry Palm Springs.

Pros: Crew good! Seats uncomfortable as usual

Cons: Transfer of luggage from one plane to this Victoria flight. Delayed 30 minutes.

Pros: Room

Cons: Entertainment

Cons: Poor planning caused us to sit on the ramp an hour and a half for a gate to open up.

Pros: good service

Cons: More leg room

Cons: The plane to Guatemala was the worst plane I've got in on

Cons: The experience was excellent.

Cons: No hubo comida suficiente

Pros: Nothing.

Cons: Get us off plane. Been stuck at gate in plane for over an hour.

Pros: Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew.

Cons: Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse

Pros: That it got me where I needed to go.

Cons: The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied.

Cons: It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly.

Pros: Safe trip and very nice crew.

Cons: Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized.

Cons: Seats are too small

Cons: Got delayed

Cons: I missed my flight that day i was not happy at all

Pros: Nice crew

Cons: Nothing

Cons: Make sits more comfortable, they are terribly uncomfortable for such a long flight at night.

Pros: The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.

Pros: Crew was professional and friendly.

Cons: The plane was delayed by an hour and thirty minutes because it was coming from another airport where it was delayed.

Pros: Easy boarding

Cons: Sound quality on the inflight Entertainment was terrible quality.

Cons: Fue de lo peor, viaje a Bos a SAL , haciendo escala en NJ , los vuelos súper mega retrasados, pero el más retrasado fue el NJ a SAL , supuestamente iban. A compensar con alimentos pero lo único que dieron fue una galleta vencidas, y una bebida no más mal servicio, no lo recomiendo viajar en UNITED

Pros: The food options and that we were offered drinks multiple times.

Cons: Nothing! It was excellent

Pros: After arriving, Alaska’s terrible logistics meant Forty minutes on the ground before being allowed to deplane. Among other fails, the ground crew couldn’t figure out how to connect the stairs to the plane. Just dreadful. Then a ludicrous bus ride, rather than being in a terminal. Just dreadful.

Cons: Basic competence works be a start.

Cons: I had 15 hour transit and they didn’t provide any hotel not even a food coupon.

Pros: got me to SFO safely

Cons: the flight was somewhat delayed

Pros: Nothing

Cons: Be on time and keep people up to date as to why you’re over 3 hours late.

Pros: The entire flight and crew were very kind and friendly

Cons: Better snack/meal option

Pros: Quick and convenient

Cons: Comfort and food was lacking

Cons: My seat was very uncomfortable- no idea why. Couldn't get comfortable the whole 4 hours!

Pros: The crew were very accommodating as they were able to get me a wheel chair on short notice....thank you, thank you. The seat was not the best because the seat-back did not recline (we were seated in front of the EXIT row)....not good.

Cons: A service of H20 should have been offered...especially when leaving very dry Palm Springs.

Cons: Got delayed

Pros: Seating and serving, both very good

Cons: I couln't get my view on for movies, since there was (I presume) a charge for the earphones. Won't know now what happened to Jean Grey. Maybe offer a small book cart as an alternative entertainment for us cheapskates? do-de-do...

Pros: Just ok

Cons: update the gate info correctly and immediately. I was directed by app to go B5A but actually it is B5 gate in SEA-TAC

Cons: Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class.

Cons: Delay that caused us missing the connecting flight.

Pros: I had to run to the gate and was really thirsty on the plane. I asked for a bottle of water or something, and the flight attendant that said "we don't have bottled water. Sit down and your drink will be with you shortly."

Cons: Be more responsive to customers. By being responsive you can help the flight become more enjoyable.

Pros: Crew was excellent seat was as usual

Cons: Something to Fill your tome a little more

Cons: We could have had our non-stop flight that we booked

Pros: We landed Friendly crew

Cons: Tray table broken Entire flight too cramped. Grateful I didn’t have the last seat in the back across from the lav. can you squ3eze any more seats into that aircraft?!

Pros: The flight attendants were the best!

Cons: Even though there were 4 seats across, the rows were too close together and there was absolutely no space at the back by the toilet. The last 3 overhead bins were non-existent for passengers (being taken up with flight equipment). Extremely uncomfortable plane!

Pros: The overall flight was good!

Cons: Maybe make sure that communication between connecting flights are quick and efficient.

Pros: Before boarding, which was late, the crew called me to the podium twice to ask me to give up my aisle seat which I had pre-booked, each time losing me my seat in the crowded waiting area. The flight arrived in SFO two hours late.

Cons: The flight could have been on time and the boarding crew could have been considerate.

Pros: The crew were very accommodating as they were able to get me a wheel chair on short notice....thank you, thank you. The seat was not the best because the seat-back did not recline (we were seated in front of the EXIT row)....not good.

Cons: A service of H20 should have been offered...especially when leaving very dry Palm Springs.

Cons: Seat didn’t recline all. I felt like a sardine. Seat cushion the most uncomfortable that I have ever experienced.

Pros: Very attentive, friendly and efficient flight attendant. Smooth flight. Informative captain.

Cons: I don’t like the charge for checked bag. It encourages people to bring too many and too large bags onto the plane.

Pros: Only that there was no middle seat, but I had no idea it was such a small plane.

Cons: Bigger plane

Pros: Nice crew

Cons: Smoother flight

Pros: Plenty of space since flight was empty.

Cons: I have flown Alaska many many times and this was by far the worst service I ever received. The flight attendants were so very inattentive. I actually had to take my garbage, plastic cups and recyclables to the back where the flight attendant was sitting down, reading a magazine as she was eating her yogurt. I asked her if I could dispose of the items and she reluctantly answered without taking her eyes of the celebrity gossip magazine ... really??? Omg!! I couldn’t believe it!!

Pros: Got an exit row. The wait times on 12/23 were good. The Stewards were smiling and no bah hum bug.

Cons: All good

Pros: This was a full-size jet, and the seats were more comfortable than those on the regional jet.

Pros: We arrived nearly on time & without issue.

Cons: The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight.

Cons: A delay of 28hrs is never positive. I haven’t been able to get my United points either since I was rerouted to SFO. When claiming them the system says that I never boarded the flight to EWR and completely ignore the YYZ - SFO flight. Mediocre overall.

Cons: Snacks were poor and lacking.