Cons: "no disappointment"
Pros: "It was a quiet early morning flight that went smoothly."
Cons: "There could have been more leg room provided for the aisle seat passenger."
Cons: "Sold out of all meals, only snacks left, before reaching my row."
Cons: "Three hours trapped on the plane before it takes off is simply too many, even if there is weather."
Cons: "We waited on the tarmac for an hour for a flight that takes 30 minutes"
Pros: "NOTHING ㅗ"
Cons: "GROUND SERVICE. The flight was delayed causing me to miss my connecting flight. The ground staff at BWI said they could do nothing about it. I spent an extra $1000."
Cons: "Connecting flight was missed"
Pros: "The crew was very attentive, breakfast was wonderful, and the seats were very comfortable!"
Cons: "I have no complaints!"
Pros: "I liked the way I was treated during the entire trip"
Cons: "we had a few turbalances during trip which couldn't be helped, other than all went well."
Pros: "Crew was very attentive and friendly yet they give you your space. I know there is no personal space in an aircraft however it felt like it. Great job."
Pros: "I was happy it was a nonstop flight on a somewhat new and very clean plane. Plenty of leg room, though the seat almost felt narrow and the person next to me was on me the entire trip. Seat comfort was good, I prefer firmer padding on a longer trip. Attendants were attentive and quick about helping passengers but felt like they didn’t want to be there. Boarding was also fast, though slightly confusing."
Cons: "I didn’t like that after I booked my ticket Alaska moved the time to much earlier in the day and I had to take off work. There’s no built in screen; tablets are available to rent, but for the price tickets are I shouldn’t have to rent something or use up my battery. Plus having to either hold my phone/tablet the whole flight or use what little space I have on my tray to prop it up isn’t enjoyable. Also the snacks were lacking, one bag of cheese crackers was my only option for a flight over 5 hours."
Pros: "Great crew"
Cons: "Very slow checkin. No urgency. Boarding pass machines were broken so everyone had to wait in line and struggled to make flight."
Pros: "Excellent service and choice of entertainment."
Cons: "The fact that if you didn’t pay for a seat you had to wait until everyone else boards then you can get a seat. Also if they could have told you to download Gogo app when we first get on the plane."
Pros: "Direct flight, seat next to me was empty so had a little room to spead out."
Cons: "Bad weather delayed the flight by 2 hours, bumpy the last half. flight attendent talked too much gave me a headache!"
Pros: "We loved that the boarding was so easy because we had assigned seats. Everything went smoothly and we were able to leave earlier than planned because we were ready. That was nice. The pilot was great."
Cons: "The flight attendants were rude, arrogant, and didn’t do their job well. They stayed in the back texting the entire flight instead of attending to people and when someone asked for water they acted like it was a man joe nuisance. It was very off-putting."
Pros: "Left early, arrived early, check in process was easy, boarding convenient."
Cons: "Cabin was too bright for a red-eye flight, so I couldn't really sleep"
Pros: "Liked free WiFi!"
Cons: "Switching from Alaskan Air to Hawaiian Air in San Diego is near impossible. I got off at 9:25am and had to run out of the airport and down to another terminal, go through security again and run to gate 51 from gate 10. It is near impossible for someone who can’t sprint. I was the last one to board. Lost my window seat and luggage didn’t make it. In Honolulu I found out luggage hasn’t made it for at least three other couples flying out of BWI with these connections. This combo should not be offered when people select flights."
Pros: "Excellent crew and gate staff, super friendly, accommodating, and patient."
Cons: "Lack of seatback IFE is a serious competitive disadvantage over Delta and others, particularly for coast-to-coast routes. Economy seat cushions are thin and wear you out on a transcontinental flight. And storage is extremely limited and inflexible given the hard plastic back of the seats and the barely-there netted space for personal items."
Pros: "Customer service was superior."
Cons: "Everything was fine"
Pros: "Everything about the flight, from boarding to deplaning."
Cons: "The menu could use an upgrade but that’s the only thing bad I could say..."
Pros: "Living in Seattle, there is no other choice. Alaska gets me where I need to go with great service, great planes and direct flights to my most important destinations. Considering I have banned United, Southwest, and Spirit from my travel searches, it's nice to know my hometown airline is so damned good."
Pros: "Very comfortable and pleasant flight."
Cons: "Crew had a horrible attitude"
Pros: "Was upgraded to premium economy in order to accommodate a family that wanted to be seated together. Never been upgraded in my life. The seat was very comfortable and legroom excellent. I was exhausted from a long weekend and not feeling well but managed to sleep almost the entire four hours without being bothered. The flight attendants left me a snack in my seat pocket which was very much appreciated. Almost wish I hadn't slept so much of the flight so I could've witnessed other amenities and service of flight attendants."
Pros: "Wonderful crew. They kept apologizing for the delay but it was beyond their control. Luggage was promptly on the baggage claim as promised."
Cons: "Flight delay due to weather."
Pros: "I really appreciated that Alaska Airlines called me in advance to let me know that my original flight would be substantially delayed. They reseated me on a direct flight to Portland. Otherwise, I would have missed the wedding I was attending. I appreciate how proactive Alaska is."
Pros: "Clean - leg room - nice crew - boarding process great"
Cons: "Gate at LAX wasn't prepared to receive our flight"
Pros: "Had great interactions with crew and customer service rep, who added my TSA Prechek number over the phone because I couldn't do it when booking through Kayak. Great price for a nonstop cross country flight. Arrived on time with no drama, except for the seat neighbor who couldn't keep her feet out of my area."
Cons: "Would've welcomed a snack, but hey...can't be choosy."
Pros: "That we landed safely."
Cons: "They didn't feed us. Maybe 5 hours was too short. I downloaded the gogoentertainment app, but every movie I chose said that the movie already expired."
Pros: "Service was good, lots of leg room and they even had in flight entertainment for free!, unlike all other domestic airlines where they always try to nickle and dime you. Great airline."
Pros: "Friendly staff, smooth flight"
Pros: "The boarding was quick & as usual Alaska is on time! I'd like to thank Taylor from flt 784 from BWI to SAN. She took good care of my son who wasn't feeling well."
Pros: "The crew was friendly and very accomodating. I also liked that I could change my seat even after I checked in so that I could have the most comfortable travel possible as someone traveling alone."
Cons: "Although it worked out ok. I thought that the boarding process was a little chaotic. I expected that we would line up according to our seat rows. But the boarding process still went ok."
Pros: "The straight flight part."
Cons: "There were no blankets and it was a bit cold on the flight"
Pros: "Refreshment and entertainment"
Cons: "Nothing really"
Pros: "The service, the aircraft, and reasonable upgrades to first class"
Cons: "I was rebooked on a non-direct flight for tomorrow. They overbooked the flight."
Pros: "Great crew and leg room."
Cons: "My TSA Pre wasn't put on my boarding pass, so I had to go back to check in to get it reprinted, which was very annoying and wasted about 30 minutes."
Pros: "Attentive staff."
Cons: "Long flight, no food. Crying kid that kept kicking the back of my seat (not airlines fault). They have a nice movie but you can watch on your phone.... that I learned about with 45 minutes left into a 6-hour flight. They really should have done a better job of letting passengers know about their options while in flight. A shot of Jack would have been VERY appreciated just for putting up with the kid/family. I joke.... but yeah, that would have been nice."
Pros: "Staff were wonderfully kind and attentive. Flight was exceptionally smooth including landing. No ear pain pressure!"
Cons: "Limited meal choices. Nothing I could eat offered. Advertised ability to use IPhone for personal entertainment...yet unavailable on flight."
Pros: "This was one of the newer 737s I've gluten on recently, and it definitely makes a difference. Spacious seats and comfortable headrests made this a very pleasant trip, not to mention power outlets. Also the coffee was nice and hot."
Pros: "My flights arrived early on both ends of a round trip—loved it! Plus, it was great having more leg room than the average airline offers. I'm over 6 feet tall. Leg room is a VERY big deal for folks like me."
Cons: "On the return trip, my plane taxied on the runway for over 30 minutes due to a conga line. As a result, an early arrival pretty much became an on-time arrival, so I'll give Alaska the benefit of the doubt."
Pros: "I was greeted the moment I boarded."
Cons: "There was nothing I didn't like except a pending typhoon but we were kept informed."
Pros: "From checking in the bags to boarding the flight, the staff was very helpful. They really care about their customers. My friend and I were separated on the flight and they did everything to sit us together."
Cons: "I don't like sitting in the middle seat for 6 hours"
Cons: "The flight attendant said my bag was too large for the overhead bin, and would need to be checked. Her demeanor was rude, and unprofessional. She said "well, if you can close this bin, then go right ahead". I closed it very easily. Her behavior made me much less likely to fly Alaska Airlines again."
Pros: "the crew was very attentive , i liked that they board the back of the plane first"
Cons: "my in flight internet services didnt work at all and the food options were awful . we need a little more leg and aisle room"
Pros: "I was very satisfied with my flight from BWI to LAX on May 10,2016. The crew was great. Boarding was easy. I think the value of the fruit and cheese plate was worth it. I feel like I got great value for what I paid for my ticket. On future trips I would consider flying Alaska again."
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Cons: "They lost my bags. Unacceptable"
Cons: "Provide earphones or headphones"
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "Thanks for the monitors."
Cons: "The crew seems tired."
Cons: "13 hour delay"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Pros: "Never made the connecting flight."
Pros: "It wasn’t delayed 3 hours like the first flight"
Cons: "Departing on time"
Pros: "Delta crew is always great."
Cons: "You need to update ALL of your planes to have charging at EVERY seat, not just the passengers in comfort plus or better. It’s 2019. We ALL have devices."
Pros: "Everything about delta"
Cons: "Crew was grouchy and rushed past you without really trying to cater to your needs/ get you what you want."
Pros: "Airbus was nice"
Cons: "Delayed by over 1 1/2 hours"
Pros: "I got to board early because I volunteered to check my carry-on. Very friendly flight attendants. Love flying delta. They are always consistent and the movies they offer with the gogo in-flight app are always updated and recently released popular movies."
Pros: "The whole crew was great and very accommodating"
Pros: "Great crew and plane arrived on time."
Cons: "No entertainment and no place to charge devices."
Pros: "The crew was wonderful, the flight was on time."
Cons: "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
Cons: "The seat was very uncomfortable"
Pros: "Smooth flight, on-tome departure"
Cons: "Service in business class left a little more to be desired. I had to ask for food and drinks, because I feel off to sleep in the first round. Came to Gate early, but had to wait for agent to put the jet bridge. Only one person was available."
Cons: "Hassel about getting a visa to Cambodia. Refused to give me a boarding pass for 2nd and 3 rf leg of trip. Korean Air had no problems giving me yhe passes. Otter people had Delta boarding passes shivh they traded for Korran Aiir passes but the got better seats. Food was very good"
Pros: "Great service"
Cons: "No complain"
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Pros: "I had the opportunity to send my carry on to the final destination. The flight was overbooked and there was no place to put carry on on the top place."
Cons: "I did not have the chance to choose my seat. I traveled sandwiched by two overweighted guys. I was holding my arms and was literally compressed by the gentlemen. Horrible experience. If I had the chance to choose my seat I would pick the corridor, and had a little less embarrassment and sweating."
Cons: "Delta staff is not too friendly"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Pros: "Smooth and easy."
Cons: "Not applicable"
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "All that one would want."
Cons: "The staff"
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Pros: "Efficient boarding. Friendly service."
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Pros: "The crew were AMAZING and made the flight so much better. Boarding was easy. I also love that the pilot acknowledged the Service men and women on our flight."
Cons: "The older plan didn't have some of the perks that I expected from Comfort +... No conformed headrest, no USB plugs... I paid extra for Comfort + and expected some of these things."
Pros: "Staff were courteous. Captain explained reason for delay."
Cons: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Pros: "Upgrading to First Class made it worthwhile."
Cons: "As a minority provider of service at BWI, the gate was the furthest from the entry. Gate security is almost always a source of delay here."
Cons: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."
Pros: "Booked as Delta but flew WestJet. Crew was amazing!"
Cons: "Only minimal snacks available due to shorter flight."
Pros: "After the extremely long wait to check bags which made us miss the flight, the date crew got us in another flight...it wasn't direct which is what I paid for, but they did get us out, but i missed an interview because of the lack of crew and a missing luggage."
Cons: "Checking a bag, delta did not have enough crew to get everyone thru to their flights. We waited for 80 minutes inline to check a bag. Then we ran to the gate inky to find the gate was closed less than 2 minutes before we arrived. At least 20 others also missed the plane because of the lack of crew and long lines checking bags. It was frustrating, irritating, uncaring crew checking in, and a bit rude. Then on of my checked luggage was lost enroute - which made getting off the flights even later which made me miss a meeting that I was scheduled to be at. All because you didn't have the crew needed to check in."
Pros: "The seat was decent"
Cons: "A little late for departure, still loved it"
Pros: "Timing was good"
Cons: "Entertainment!!! Plane was old. No individual TV, no Wifi, no outlet to charge our phones. Was bored to death. My phone and my pc run out of battery and that's that... A plane during the day should have something!"
Pros: "Service was good and they provided food."
Cons: "No problems to report."
Pros: "Very efficient and nice crew. Early arrival in Miami."
Cons: "Not enough seats in boarding area. Plus, late boarding made it tough to stand for so long in Panama City."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "Very nice crew."
Cons: "Baggage return was slow."
Pros: "Friendly crew"
Cons: "I enjoyed my flight"
Pros: "Crew was rude, didn’t give the 12 people in our group any attention. We felt discriminated our group were told that our duty free purchases were considered carry on &we have to check our other carry on while the passenger next to my friend had her carry on plus 4 duty free purchases w/her & was not"
Cons: "I travelled with my husband, 15yr old daughter, 2yr old twin boys and 1yr old baby, tried checking in online the nite before and couldn’t, rep on the phone couldn’t help me, told me we were all assigned seats separately & she couldn’t help fix the situation, checked in at the airport & was told I ha"
Pros: "It was a nice and short flight. The food given to us was quite good, even though it was shorter than 2 hours."
Pros: "Nothing, really, except that our luggage arrived with us."
Cons: "Absurd boarding area in Panama. Totally third world, or maybe a livestock holding pen is a better description. You have to go through security screening at the gate AGAIN, so those ridiculous $5 bottles of water you just bought to survive the wait in the overcrowded, hot waiting area? Throw them away or drink now, says the screening agent. I will never take a flight with a connection in Panama again."
Pros: "Lots of food during the flight."
Cons: "Plastic cups were really small. I would like a bottle of water."
Cons: "please email me where i can reply"
Pros: "In-flight entertainment was good and headphones offered without being asked. Blankets were placed on seats for those who wanted one."
Cons: "TSA agents at Panama Airport are the rudest people I've ever met. Ruder than TSA Agents is USA if you can believe that! I've flown out of Panama several times and they are rude every single time. Seats on plane are very uncomfortable."
Pros: "Short uneventful flight. Everything was perfect and punctual."
Cons: "Everything was OK"
Cons: "Some food"
Cons: "Very old, uncomfortable airplane. Business class is a joke. Cabin temperature Was either too cold or too hot"
Pros: "The flight attendants were great. Extremely easy going handled everything thrown at them with great poise."
Cons: "Not Copa's fault but had the WORST family sitting behind me that allowed their young children to run up and down the 1 aisle at whim. Can't believe how they thought this was okay. Again, probably not Copa's fault, but why on earth do we have to go thru a 2nd round of security AT OUR GATE in Panama City, when we've already done it in a much more secure manner just to access the terminal? Having to give up my water before getting on the plane for a 6 hour flight makes ZERO sense. I hope this requirement is due to some stupid TSA/USA regulation and not Copa. If its the latter, please re-evaluate this."
Pros: "leg space"
Cons: "food was quite bad"
Pros: "I liked everything about this fight"
Cons: "I did not like the fact that it was a a 6 hour flight lol"
Pros: "Casi todos son amables."
Cons: "Deberían pasar primero los últimos grupos, ejemplo grupo 5, luego 4 y sucesivamente, sería mejor así y no incomodamos a nadie."
Pros: "2 checked bags for free! Free alcoholic beverage. Other airlines nickel and dime you, Copa is great. Best prices, great service."
Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"
Pros: "Straight forward, no BS. Love it"
Cons: "They ran out of food options as it go at to the back of the plane."
Pros: "Food was decent."
Cons: "Wasn't given headphones when asked."
Cons: "Every thin is good but the time between flights and the staying in the Panama airport is a little tough, we travel from Boston to Guatemala and we have always to wait long periods of time in the airport"
Cons: "I was put on standby both time I used this airline and today I wasn’t put in my flight that I have PAID for just because they want to make more money ?!? I am apauled with this service and way of treating paying customers ! Simply the worst company. Ever !"
Pros: "I was traveling with my 2 kids. 10 and 7 years old. On the flight from Lima to Panama, we were assigned different seats but thankfully the airline was able to accommodate us and sit us together."
Cons: "The food was ok, but not great."
Pros: "Connecting flight with a meal!"
Pros: "It was a direct flight plus we landed in LAX 15 minutes early! Enjoyed the choices of movies."
Cons: "Didn't get the impression the crew was as concerned with safety issues, i.e. seat belts fastened, especially with the young children, during the flight."
Pros: "I arrived just in time to check in for my flight & was moved right ahead of the line. The ticketing agent changed my seating to a more comfortable arrangement after I told him how exhausted I was. Overall, good service."
Cons: "I only had one hiccup w/a rather bizarrely unpleasant flight attendant that wanted very badly to make me change my seat. Otherwise, the rest of the crew was lovely!"
Pros: "Everything went as planned. No hiccups and flight got in in time. Good service."
Cons: "No explanation was given"
Pros: "comfortable seats with good leg room, very good food provided."
Pros: "Crew was frieo"
Cons: "They ran out of the different food options and drinks. I"
Cons: "They left one of my luggage behind."
Pros: "Friendly crew, good food."
Cons: "AC in the plane didn't work on the ground (during boarding and taking off). It had been extremely hot and sweaty before we took off. Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "Left on time"
Cons: "Food was awful, offered "rice or pasta" chose rice without knowing it had red meat and the other had chicken. Meat was hard and horrible to chew, asked for a different tray for my husband and I and we were told "only if there are some left". About 50 min later, the attendant showed up with two trays when they were starting to pick up old trays. Entertainment was ok.. Played lion on small overhead screens After over 1h at passport control, our luggage wasn't there, they sent a few suitcases and told us that was it but then They made us wait like 15 more min for our suitcases... Bad experience"
Pros: "Landing was smooth meals excellent"
Cons: "If you fall asleep they won't wake you up for dinner and you will starve."
Pros: "Checking , the agent was very polite and helpful."
Cons: "The service on the plane, I ask for some coffe and they gave it to me when they wanted to not when I ask..."
Pros: "The leather seat was roomy and comfortable."
Pros: "The flight was very smooth from boarding to landing- everything and everyone was great!"
Cons: "Everything was great, no complaints here!"
Pros: "En líneas generales Copa es una línea buena no excelente, ofrece cierta calidad de servicio."
Cons: "Lo que No me conviene de viajar en Copa airlines, es el poco peso permitido en el equipaje. La situación en Venezuela actualmente nos ha llevado (lamentablemente) a traer vivieres y otra serie de productos por necesidad y tuve que pagar sobrepeso. En ese sentido me conviene viajar con una línea que permita mas peso por cada valija aún cuando sacrifique la calidad del servicio. El personal en este vuelo de Miami a Panamá fué poco atento. Solicité una cobija porque tenía frío y no había."
Pros: "On time and friendly staff."
Cons: "I was sitting next to the window and it was pretty hot. The air was not really working."
Pros: "Good process, fast and very smiley agents"
Cons: "Interaction from the crew was a bit cold"
Pros: "Staff was nice. Layover was not very long."
Cons: "Not much room on flight."
Pros: "Everyone was really helpful"
Pros: "the flight was on time. very efficient boarding, even the flight was completely full. a great experience, again and again"
Pros: "Crew, seats, experience;?all were wonderful!"
Cons: "More flights to/from Portland"
Pros: "My special needs son wasn’t seated with us, crew was very kind and accommodating. And even though we managed to shuffle the rest of the family ourselves, they came back to check to make sure he wasn’t by himself."
Pros: "The crew were super nice even though we were a little late leaving, we made up time."
Cons: "For a stripped down airline I was still very pleased with the trip. It really reminded me of a Southwest Airlines."
Pros: "The crew was very kind"
Cons: "I was very uncomfortable the whole time. No room to move, or get up to use the restroom.drinks were flat."
Pros: "Timely departure and before time arrival"
Cons: "Extra charge for cabin luggage"
Pros: "Staff was very friendly and patient despite setbacks. Really appreciate how hard the whole Sun Country crew worked."
Cons: "Our flight was delayed 3 hours due to mechanical issues, which ended up having us get caught in a storm in Orlando. We ultimately de-planed 4.5 hours later than planned."
Pros: "They got us safely to our destination."
Cons: "First of all, I tried to check in the night before our flight, only to find out that the only way you can do that is to pay money to select your seat. So, we checked in at the airport, only to find out that the cost for a checked bag is now $25 instead of the $20 it would have been to check in early online. Not to mention the fact they charge your for a carry-on which is $30 if you check-in ahead of time, but $40 if you check-in at the airport!! Clearly they want to try to give people an incentive to check-in early, which is fine, but then making you pay extra just to select a seat!! What a joke! We will NEVER fly Sun Country again!"
Pros: "Nothing about this flight went well. We landed in Orlando at 4am. And we’re stuck on the plane for 6 hours."
Cons: "No USB ports to charge devices. No tv. No compliementary food while we waited."
Pros: "We got our luggage quickly."
Cons: "Wish it wasn't so expensive to carry on my luggage."
Cons: "The seats are too close together. When I tried to eat my salad my head bumped into the seat in front of me."
Pros: "Direct flight. Being on time."
Cons: "No food or entertainment. Not much leg room. Baggage policy"
Pros: "Wheelchair assistance"
Pros: "Nice Staff"
Cons: "They charge for everything the planes are a bit outdated, boarding is backwards they load middle bank then front very weird."
Pros: "Everyone and everything was extremely efficient. I particularly enjoyed the pre-recorded timed announcements."
Cons: "My flight time was changed multiple times, the final change was not communicated and myself along with other passengers missed the flight. Employees refused refunds, failed to apologize and/or provide a phone number to reach Sun Country. Did not offer to reschedule or assist in finding another flight. Overall seemed unorganized, unhelpful, and common courtesy for customers was not exhibited. Never flying with Sun Country again,"
Pros: "Sun country people honestly seem to like their jobs and their customers. It shows in their work. I hope they can continue to make enough money being nice."
Pros: "Flight staff were friendly. We actually felt like we had more room. On-time."
Pros: "So comfortable and clean!"
Pros: "Friendly staff"
Cons: "no snacks"
Pros: "We got exit row seating for free"
Cons: "We didn't know if we would be seated together and I reserved seats in advance and I think was upgraded to exit row but not sure. Also not sure how to reserve return flight seats to make sure we are together."
Cons: "The way the mechanical delay of a broken windshield wiper was poorly communicated, the 4 hour delay before even ordering the part (confirmed to me by a family member working for the airport) and total delay of 15 hours for the flight proves to me that Sun country is unreliable and will never receive my business again"
Pros: "On time, professional crew"
Cons: "The canned safety audio"
Pros: "Very friendly, efficient , clean, comfortable and reliable"
Cons: "Which there was more flights to Boston vice versa"
Pros: "Left on time, landed early. Comfortable seats. What more can you ask for on a flight."
Pros: "short wait lines to check in and security"
Pros: "Sun Country checked my bag for free since they were short on space. The seats were comfortable and they offered drinks and snacks often. The staff were friendly and helpful."
Cons: "We took off late due to a mechanical but were not updated regularly."
Pros: "I liked on the way there that the pilot came on a few different times with announcements with is very calming to get updated. This used to be a given; however, it isn't anymore so this was nice. plenty of seat room."
Cons: "turbulence was pretty bad on our flight both ways. Pilot on the way back began descent and all standard announcements were made by flight crew, several minutes later he finally announced he was landing. The price"
Cons: "the fact they didn't tell us what was going on...we sat there waiting to board for over and hour with no explanation."
Pros: "Everything moved along swiftly. Check in, boarding, and departing the plane."
Cons: "No in flight snacks without purchase."
Pros: "Crew friendlinesss"
Cons: "Boarding was confusing."
Pros: "The plane was clean and the crew friendly"
Cons: "The check-in counter was limited in ability to serve frequently telling customers to call the 1-800 number which didn't pick up for anyone. Not helpful."
Cons: "Flight was continuously delayed, had to take a packed bus from the gate to the airplane... not sure why because nothing was explained, everything was a surprise. Had to board the plane in the windy, cold outdoors then sat on the plane for another hour waiting to take off. No free beverages were offered - not even water or blankets or eye masks to make the late night flight somewhat managable after all the delays."
Pros: "Boarding was quick, I checked a bag and was able to pre board. We arrived slightly early."
Cons: "Didn't get a free snack (so I can't rate the food or the entertainment as there was none), couldn't check in online"
Pros: "You cannot checkin online without joining Ufly.....but no one ever told me that......this is ridiiculus"
Pros: "Flight attendants very helpful and accommodating."
Pros: "The staff helped get a full flight underway in a timely fashion without being rushed."
Cons: "Checking in was smooth however the loading was not organized."
Pros: "Easy access to loading helpful customer service checking in great service on plane . The attendants were so pleasant. Loved the whole experience."
Pros: "Cost to check bags was only $20 for the first bag! The staff was helpful and polite"
Cons: "No entertainment options or food available to purchase, so be sure to bring your own food and entertainment."
Pros: "I like that SunCountry flys directly to my most important locations,"
Cons: "Can't spring for a bag of pretzels or something?"
Pros: "The crew was very courteous and friendly"
Cons: "I thought that for the amount of money that this flight costs, there should at least be a free snack; especially if there is a delay"
Pros: "The crew were very helpful and pleasant. I was very satisfied."
Pros: "- friendly, efficient staff in airport and on board crew - with the delays, i felt staff kept as updated as much as possible"
Cons: "- 4 hours delayed (JFK not allowing us to land)!!! - delay in airport, delay in air (started to descend several times and then would go back up)"
Pros: "Crew, on time, wheelchair service"
Cons: "Cramped seating, food"
Pros: "The 2+2 seating in first class is a very nice change from coach. The employees are very nice and knowledgeable. The price break between checked bag fee and free checked bags of first class make it an easy decision to fly first class."
Cons: "The seats while having more room were uncomfortable for a 6'4" tall person (headrest digging into my shoulders and an odd lumbar section that seemed to be designed to give you back pain. However, the return flight seats on a different plane were incredibly nice and reclined more."
Pros: "Staff friendly & efficient Price was good."
Cons: "Tiny seats -- no leg room."
Pros: "I liked getting to board first because I volunteered to have my carry on taken as a checked bag."
Cons: "I didn't like the amount of space I had. But that can be expected, so not a big deal."
Pros: "The crew was friendly and attentive, there were extra seats on the plane which gave us room to stretch out. Easy experience all around."
Cons: "Apparently (from the conversation behind me), the cheese/cracker platter ran out on the flight, which I had on a previous flight. Its awesome, but if this is worth writing about, then I cant really complain."
Pros: "This was the first time I flew Sun Country. I travel a lot for business and they were great. I would certainly fly them again."
If there was access to tv or radio
Cons: "Waited in the main terminal almost two hours before the check in desks were open."
Cons: "Will never fly with WestJet again regardless of price."
Pros: "when you enter Canada and then travel through YVR for another flight it is a total waste. Not the fault of the airline but the way they do things with security"
Pros: "Crew was excellent !! They ran a tight ship!"
Cons: "Seats need to be replaced ... no padding!"
Pros: "Premium seats were more comfortable, crew in our section was great, newer airplane was lovely, food and drink were really good."
Cons: "Can’t think of anything within WestJet’s control that was bad."
Pros: "Just a nice easy flight with zero issues"
Cons: "I can’t think of anything"
Pros: "Crew was very friendly and helpful"
Cons: "This was the first time in 37 years that I have flown so i had a little motion sickness but that has nothing to do with your crew or airline. This experience was very good thank you"
Pros: "Swat was okay, crew was great"
Cons: "Wifi no work, loading was a bit of a joke"
Pros: "Flight was excellent. Crew was very courteous and very friendly."
Cons: "The only thing I wish I had more was more other options for fluid besides water."
Pros: "Kayak is great for finding the right flights that fit my travel schedule. WestJet staff are very friendly and are very helpful getting you on board the plane."
Cons: "The WestJet BASIC fare restrictions are very anti-customer centric. I know the fare is about price only. However, prior to the change the airfares were the same, but the restrictions, like missed flights were less penalizing. This fare structure is a WestJet - Win; Customer - Lose."
Pros: "I fly frequently and this is the first time I've travelled with West Jet. The big difference was the staff. Unlikely many airlines the West Jet crew - in flight and the ground crew - were all very friendly, helpful and actually seemed like they enjoyed their jobs. I called West Jet prior to checking in on-line and my call was answered within a minute by a real human who was so helpful. That's the polar opposite of so many airlines like Air Canada."
Cons: "The seats are too close together but that's not unique to West Jet. And the in flight crew was so helpful that it makes up for the lack of space."
Cons: "Poor service before boarding."
Pros: "As always, great service and flight"
Cons: "Nothing to complain about"
Cons: "I miss the wedding party I was the bridesmaid"
Pros: "The manager who finally helped me was friendly and listened the entire time even when I was angry. She was concerned and helped me the best she could. The stewards are always friendly"
Cons: "There was only one agent on to check tickets. I was in line for 45 minutes and when I got to her, she just said over and over, there is nothing I can do, your flight time was just cut off. I would have to wait until the flight the next day. Even though I had no bags and there was still 35 minutes before take off. I also told her I knew I would be late and so spoke to someone from Westjet he night before. She smiled like I was lying to her. Lines should not be so black and white. If she would have just processed my ticket I would have had 35 minutes to get to my gate instead of 10. When you are flying with half full planes there should really be better ways to manage customer service."
Pros: "Sensible ticket price"
Pros: "Left on time, arrived early, uneventful which for a plane ride is great"
Cons: "Nothing really, plane was smaller than expected with limited overhead space but everything was able to fit in the bin"
Pros: "Love flying with westjet as the staff are always kind and going above and beyond for the guests."
Cons: "They did not serve coffee on this flight."
Pros: "Flight steward did a good job explaining safety procedure for exit door"
Cons: "One hour and ten minutes late. Arriving after midnight with one notification of a 30 minute delay not 70."
Cons: "Crew was not the usual happy Westjet staff.Grumpy flight attendants.I don't think any of them ever cracked a smile for the entire flight."
Pros: "Crew were wonderful."
Cons: "There was no westjet connect on the flight. Which is fine for a short flight, except that before west jet got rid of their TVs this flight had entertainment."
Cons: "Food and entertainment are not options on this short flight."
Cons: "unfair airport taxes...we really get screwed by our government"
Pros: "Lots of room and overall smooth flight. Watched the free wifi entertainment, not the most current but a good selection."
Cons: "It was chilly on the flight despite not having the vents turned on in my row and blankets are no longer provided without cost. I did not want to be cold but I also did not want to own a west jet blanket."
Cons: "Was delayed 3 times"
Pros: "Crew was very nice."
Cons: "Boarding was supposed to start at 10:20, but was delayed for at least 30 with no updates. In fact, they were still showing the flight as leaving on time up until the last second, which is not ok. Gotta keep the passengers updated folks!"
Pros: "Our flight from Australia was delayed, resulting in our missing our connecting Westjet flight. Not only did Westjet get us on the next available flight, but the staff were friendly and very helpful. They made it seem like it was no problem at all, even though we were on the cheapest fare."
Pros: "Friendly staff"
Cons: "Left late but arrived on time!,"
Pros: "Comfortable seats"
Cons: "Late departure"
Pros: "My first trip started on a poor note; I got to airport about an hour before boarding, only to find out that my flight was rescheduled from 9:30am to about 6:15pm ( or so) on that same day without prior notice. I went up to the counter and asked for confirmation for the switch and inquire if there was an issue, which may have affected my original flight. Turned out that the change was due to weather conditions at Toronto (makes sense). I had suggested that it would have been nice to receive some sort of notification, before starting that day way too early and inconvenience of going to pickup my car from the airport parking, only to come back again. The attendant sympathized with my plight and compensated me with a lunch voucher (which was nice of him and WestJet). Matter was resolved; I came back to catch my flight and the trip was wonderful :)"
Cons: "I didn't like the fact that my flight was rescheduled without receiving any notification from Westjet."
Pros: "The people, the timeliness, the attitudes - all were great!"
Cons: "The choice of snacks could be more healthy - veggie cup and hummous maybe!"
Pros: "Crew was courteous and the plane was not packed like the previous one, so it was good there was room to stretch out the legs."
Cons: "Having to board the plane walking outside.It was raining and there were puddles everywhere. Flight was delayed"
Pros: "The staff remained positive in a negative situation."
Cons: "The time delay was unfortunate. If we receive a reimbursement for out lost time, everyone will respect WestJet again."
Pros: "They tried"
Cons: "Too many delays. Somehow waiting party told flight got cancelled."
Pros: "Staff was wonderful, very welcoming, and cheap air service!!"
Pros: "The crew, as always, was warm, welcoming and very attentive from check-in to the plane. I also enjoyed the snacks that were served."
Cons: "No wine to purchase this time"
Pros: "Space of the plane"
Cons: "Having to have a physical boarding pass and keep having to get it checked."
Pros: "The breezy, confident preflight announcements of the crew, including (from the Captain) "We are flying into Kelowna today, where the weather is always awesome even though it is a bit overcast and 5 degrees C..." and from the flight attendant on landing, "We have arrived in Kelowna. If you live here--Lucky You! You are almost home! And if you don't live here, welcome to the Okanagan! We hope you enjoy your stay." I was only disappointed that the sentence including 'lucky you' was not included in the French translation. C'est d'hommage..."
Pros: "Timing flights were on time."
Cons: "Baggage delay at vancuvour and as well as in calgary."
Pros: "Check in and boarding was done very efficiently. Economy seats were way more comfortable and roomy than any other airline I've flown. Will definitely check out West Jet's loyalty program and flight schedules from now on. In fact am flying West Jet to Florida in February."
Cons: "I flew the red eye and the plane was VERY cold so quite uncomfortable for 4 hours. Access to music and/or tv/movies would have made a big difference overall....access without a computer of ipad that is."
Pros: "The reliable, friendly crew"
Pros: "All Good"
Cons: "After landing in Edmonton could of been on next flight to Kelowna ended up waiting 1 1/2 for second flight to Kelown"
Pros: "Very friendly staff, efficient boarding."
Cons: "The entertainment system crashed about 3 hours into the flight and had to be shut down"
Cons: "Flight was delayed over an hour and boarding took forever (much longer than usual and I fly pretty often)"
Pros: "There were no issues whatsoever, all went as planned."
Cons: "Having to pay to watch a movie and ear plugs"