Basic level business class with few frills!
Free water and chocolate on board
Pros: "Boarding was crazy and confusing. Ground crew poor communication and rude"
Pros: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Cons: "Uncomfortable cramped seats, USB port on seat-back video display does not charge a connected device."
Pros: "Crew was really wonderful"
Cons: "Seats were not comfortable and the food was terrible"
Pros: "Seats were spacious and they fed us on the flight."
Cons: "In flight entertainment."
Pros: "Half empty plane"
Cons: "Food n movies"
Pros: "Everything was good."
Cons: "No major complaints."
Pros: "The crew was ok. The seating was comfortable as we had good leg room as we booked on a premium economy class."
Cons: "We requested for a chicken meal at dinner time but instead my husband and I was served the beef meal. I was very disappointed as firstly the way the beef was cooked tasted horrid. Secondly a mix up at the catering dept like labelling beef meal as chicken should never happen!"
Pros: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Cons: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."
Cons: "The entertainment choices were poor and the connection not good. Seats too close together so difficult to get in and out of seats"
Pros: "Upgraded to business class."
Cons: "Flight delayed."
Pros: "see above"
Cons: "see above"
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Pros: "It was a short flight."
Cons: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Cons: "See first comment."
Pros: "friendly service"
Cons: "no head support"
Pros: "The crew was friendly."
Cons: "We were a little late with boarding. I prefer Lufthansa for travel, but I can think of a ton more, easy to serve, more healthy and delicious menu items. The food smells good, usually, but it isn't that great. The chicken I had was fine, but the side dish (sweet potatoes) wasn't good. The salad had too much radicchio, the soft cheese was too rubbery to cut (spilled my water doing so), the cake wasn't up to German reputation. Also, one flight attendant, got her own suitcase down, at least 5 times, stretching directly above me, with her jacket in my face and never apologizing. My seat wouldn't recline, nor could other peoples. This is why I paid to choose my seat, so I could sleep, more easily but I sat upright the whole time."
Pros: "Everything. The flight was great and the staff were awesome. Thanks Lufthansa."
Cons: "Nothing, all was great."
Pros: "Nice to be on a full service airline for once"
Pros: "It could be better, the flight attendance one of them was overwhelmed and I could feel her attitude, although she made an accidental movement on my foot she never apologized. And her eye contact was very aggressive as if she would use words. I tried to save the moment, and avoided all further interactions. Not even to look at her, or accept even a single glass of water. She did past through my area and again she was stocked with her cart, and she thought is was my foot again. When she realized that this time was not my foot, (which in the first time it was and she kicked my knee with the speed of her movement and I was not aware to save the moment) nevertheless, the second time and for the rest of my trip I was so careful that it did not happen again. But it happened one more time, but not with my foot. although she thought it was me. She looked at me again with a very bitter-eye but when she realized that the problem was not me she looked at another way acting as if she didnot understand what was going through her mind or my mind."
Cons: "The attidute is what I try not to get involved. I am on the air, traveling, and I don't like to experience any negative feelings from no one. I am consciously aware not to give any reasons for any form of unacceptable behaviors either with or without evidence. I WILL NOT EVER AGAIN, travel with LUFTHANSA just because of the way they treated me in my case which I travel always with my emotional pet, and this time they gave me a hardship and I had to travel without Logan. and additionally to this, I had to accept that flight attendance wordless aggressive behavior. Which in my opinion, I believe she could say I am sorry, and not looking at me as her worse enemy. Madness. She honestly needs a psychological evaluation."
Pros: "Great flight and a super smoth landing in strong southerly winds."
Pros: "Boarding was great. Easy. Fast"
Cons: "Seat was cramped. Blanket was inferior."
Pros: "Flew Lufthansa- Started On-time, landed ahead of time, service was wonderful, ride was good overall. Crew was excellent!"
Cons: "No complaints."
Pros: "I usually love flying Lufthansa - my favourite by far. It usually out-classes emirates in the economy class, and they usually appreciate the destination (in this case, Saudi Arabia - serving beer and other alcohol regularly). This time, on LH 598, they were suboptimal. The service was OK but I felt judged for asking for beer throughout the flight. The food was bland and the speed of service was “ok” at best. There were some good things - Warsteiner is an amazing beverage. When the attendents did approach, they were generally nice. Additionally, the entertainment package was reasonably good. I usually have to decide between emirates, QA, and Lufthansa. I would still say Lufthansa, but a note to them: please don’t let it slip. You’re a solid carrier and you have great service."
Cons: "-speed of service -feeling judged for having beers -one rude flight attendant -suboptimal food"
Pros: "It was a long flight overseas they did a good job of keeping everything under control when there was a medical problem on board and you get what you pay for. Ok legroom"
Cons: "Their ability to work with you on issues such as lost bag is so disgusting that i dont think ill fly with them again I had to call them every time, consistently on hold for 30+ min at a time just to get to someone who could work with me. They hung up on me 3 separate times thus restsrting the issue. DO NOT LET THEM GIVE YOUR BAG TO BAGGAGEEXPRESS!!! You will never see you bag again. 1/10 customer service"
Pros: "Staff was nicer on this flight verus the first flight."
Cons: "My tv didnt work. They tried to reset it twice. So 9 hours without entertainment sucks!"
Cons: "Would have been great if the airlines "flying" had actually been Lufthansa! My electronic ticket said Lufthansa, check in at Lufthansa, but when I got there and tried to check-in...NOT Lufthansa! It was United. I deliberately went out of my way to NOT book with United when placing my reservation. Personal reasons. Won't book this way ever again."
Pros: "Darned site more comfortable than the first leg of the journey."
Cons: "Tell your passengers they need hiking boots to get from main concourse to B terminal!"
Pros: "Everything except the entertainment"
Cons: "The headphone jack didn't work. It priduced some sound, so it might fool a tchnician doing a quick check. But voices and most of the sound track garbled and muted."
Cons: "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."
Pros: "the gate crew didn't care if there was chaos. no interaction with waiting passengers beyond those that queued up with direct questions. i'd liken the experience to herding cattle. customer service skills haven't been taught to these folks yet. if i were basing my lufthansa experience on this alone, i'd go out of my way to fly another airline next time. on the other hand, the people staffing the flight were extremely kind, professional, pleasant, personable. a much improved experience. so much so that i mentioned it to a few people once i got home. this crew has received more training on how to provide excellent service than the gate folks in frankfurt."
Cons: "gate crew's attitude. it feels as though they are disdainful of the traveller. customer service matters. manage the boarding process. be nice about it."
Pros: "Even the hot food was sweet."
Pros: "Everything about this flight was amazing. The food was fantastic, the service was better, and my comfort was always at maximum. This company makes all American domestic companies pale in comparison."
Pros: "Same as above"
Cons: "Same as above"
Cons: "Departure gate was not shown on the ticket. By the time we found a LH rep we were told that the flight was operated by United. After we found a United rep and started walking towards the gate we came across the passport control area that had a huge crowd waiting in line. I saw that we literally had 15 min left, while the long line would take us 20-25 min to get through. We had to jump through the lines and cut in front of people explaining everybody our predicament and making people upset. Got back stressed and tired"
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "We requested a special meal to accommodate multiple food allergies, and they both promised and provided it."
Pros: "What a wonderful experience. My husband is a very tall man and he had commented on how much leg room there was in this plane. Everything was very comfortable, people were very polite. Wonderful experience. We also appreciated in the terminal in Munich the free coffee and newspaper stand when we left the plane. How refreshing it was to be able to get a free cup of coffee after a 6am flight. We will be looking into Lufthansa again!"
Pros: "Watching movies. The plane model seems to be a bit larger. First time when I saw stairs to the second floor. It felt more spacious. I really enjoyed that."
Cons: "Nothing to complain. Thank you for providing great experience :)"
Pros: "Entertainment system very good ; crew very professional"
Cons: "Airline might have given warning of long long distance between connecting gates and need to undergo another security check. Also waiting area very cramped."
Cons: "Boarding system was chaotic. Not enough space for all people, so many had to stand near the boarding area, which meant those who were called to board had to push through many people. The chaos meant that is added stress to personnel trying to board people in a calm and effective manner and had to shout loud to get the right people to board at the right time. Just an overall unpleasant experience. I was glad when I finally got on the plane"
Pros: "The crew were relaxed and nice."
Cons: "United Economy is very tight and uncomfortable. Flight was delayed and no one said why until I overheard a crew member say it was going to be 15 min for paperwork. Snacks were scant. Boarding was chaotic, but it was a pretty packed flight. Not enough seats in the board in area for a plane that big. Screen for movies was far away or small and not individualized like most planes."
Pros: "It was a nice, efficient flight"
Cons: "Guy at exchange should have said - All Lufthansa connections this way that way if a gate change had iccurred one didn't have to go thru security again..."
Pros: "New plane has nice wider seat."
Cons: "Letter size on In-Flight-Entertainment is too small. Units looked more like a tablet and some function seems missing or hard to find. Passenger needed to put on the foam piece to the headset. Hard to do as I broke both when trying."
Cons: "This flight had a lactose free meal but not gluten free."
Pros: "I was seated in an exit row and there were pillows and blankets made available to every passenger."
Cons: "The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast."
The transfer in Toronto for my connection , was a close call. The custom lines were long . More time needed between flights for no issue for connecting flight.
Amazing flight. Great staff.
Cons: "We were not informed our flight had been cancelled"
Pros: "Super comfortable business class seats"
Cons: "The entertainment system was lagging and the seating was tight , I got to be close and bond with my 70 year old neighbor"
Cons: "The ticket I purposed did not allow for carry on / which was not clear on my confirmation when purchasing the ticket"
Cons: "No snacks unless you are willing to pay more than 10 dollars lol"
Pros: "Flight was on time and the staff and crew were courteous."
Pros: "The flight to Santiago was good.. everything flowed well and there were no mess ups from air canada."
Cons: "on the way home from Santiago to Toronto, Air Canada made an error and did not check my bags al the way through to my final destination and made me go back through security and customs and re check my bags.. making it so I missed my connecting flight home and lost my job! I had to work that day and the mishap completely threw mms schedule off and costed me my job."
Pros: "When the flight was cancelled due to mechanical issues my flights from Victoria to Cancun was rerouted through Toronto with free hotel where my brother and I shared a bottle of wine at Air Canada's expense..."
Pros: "The flights are fine, on time."
Cons: "Crew never respond to the bells"
Cons: "Grouchy attendants....even though I did my best to stay out of their way or interact positively, they were determined to be brusque and uncooperative. I understand they have a tough job to do, but pushing past people who are in the process of getting out of their way (even holding a baby!) is uncalled for. This happened not once, but 3 or 4 times in the course of the flight to my traveling companion and me."
Pros: "They provided bags, napkins and were very understanding every trip down the aisle to the lavatories"
Cons: "Baggage pick-up facilities at Newark Airport"
Pros: "Great value for the money, friendly staff."
Pros: "crew was very helpful polite nice and welcoming"
Cons: "food was not fresh, hot meal was pretty terrible in both 2 flights"
Pros: "the pilot did a great job. the crew was nice."
Cons: "It was interesting to me that the plane used for a 4 hour flight (this one) was smaller than a plane used for a 1hr flight. I was uncomfortable the entire time. this was a redeye flight, departing at midnight. the cabin lights stayed on for the first hour making it impossible to dose off. we were given a 'snack' of a disgusting chicken wrap slathered in mayo. it was inedible. oh, and accompanied by a large kitkat bar. I mean. Who came up with this combo? there were no screens, no in flight entertainment unless you wanted to run down your phone battery or rent an ipad for $10. I was truly disappointed."
Pros: "There was good food and entertainment"
Cons: "I'd like better vegetarian options for food though"
Pros: "We arrived safely."
Cons: "Most uncomfortable plane ride I've ever taken. No food offered at all - everything was by purchase only. No entertainment system at all. Had to stop halfway to refuel."
Pros: "On time"
Cons: "No food or entertainmet."
Pros: "easy flight"
Cons: "small flights"
Pros: "Once again, being on time was important to me. Crew members were nice."
Cons: "I wish they would've offered free snacks on this flight given how long it was. It would've also been to nice to have been forewarned about needing to go through security again, as I had a U.S. connection from Toronto. That takes a lot of time, even with a bit of a layover."
Pros: "Air Canada is my favorite airline to fly. The employees are always helpful, from checking in to the flight crew."
Cons: "I only wish Economy had more leg room."
Pros: "It was convenient from our local airport."
Cons: "Tried to sell seat selection for $11 each way per person. Really awful policy for a 38 minute flight in a small plane. Don't get caught on that one."
Pros: "Flight from Windsor to Toronto wa good. The connecting flight was cancelled and the next flights was over booked so we had to over night in Toronto. Then get up at 530 to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough."
Cons: "Our connecting flight from Toronto to Thunder Bay was cancelled. Then we had to get up at 530am to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough. And the last flight is over sold so we have to stay the night in Toronto. Then don't offer the 9pm flight. Passengers have other commitments in their life's. We don't need AC to just hold us over for the night because one of their flights is have empty."
Pros: "Food great, staff friendly and flight was EARLY!!!"
Pros: "The crew was lovely and made the trip easy."
Cons: "The boarding process was very strange. The "zone" loading makes no sense because I was at a window seat and other people had already sat down, so they had to get up so that I could go to my seat. Also the entertainment selection is very limited and poorly curated. I would recommend downloading Netflix shows on ur device before using their service."
Cons: "my flight was late leaving midland and therefore I missed my flight from houston to toronto NO one at the Houston United airport counters would help me I stood in line at customer service for an hour and a half just so they could tell me to go see some one at the Air Canada to confirm my rebook and that my flight was delayed an hour anyway and I probably could have made it!!"
Pros: "On time"
Cons: "Not comfortable at all, seats are too crowded, and cabin was way too hot!! Some ppl had to undress their babies..."
Pros: "Great cabin crew - really friendly and helpful to passengers. Good selection of drinks. AMS-YYZ-YQG All nice enough - good leg room and nice to have a 2-4-2 seating configuration YQG-YYZ-LHR Nice to be on a 787."
Cons: "Food was bland, but as expected on a transatlantic route. Good selection of drinks. One of the suitcases missed the flight, but was promptly delivered the following day. It would have been nice if this could have been notified earlier, rather than having to wait for all passenger's luggage to be delivered before realising that our's was not there."
Pros: "We were upgraded to business class and received wonderful service by all crew members."
Cons: "We were very unhappy that the flight was delayed by 35 minutes in Munich causing us to miss our connecting flight by 15 minutes… We only had an hour to get through customs and get to our next flight that should've been accounted for by kayak"
Cons: "I was at the gate to board and the supervisor Gabriel refused me boarding because I checked in late and he was mad. This was the last flight of the day and left with empty seats on it. I'm very disappointed"
Pros: "In flight entertainment. Friendly staff."
Cons: "Slight delay but related to the weather and not to the airline."
Cons: "Small plane. Poor service. rough landing"
Cons: "Headphone jack was broken and just crackled in my ear. Flight attendant charged me for a wine then forgot to give it to me, when I asked for it she then did not believe me and I had to dig out my receipt."
Pros: "The flight attended during the flight were really nice"
Cons: "At the reception and flight registration the service was terrible not organized the service was poor people pushed each other with out organization. The lady pushed customers from one line to anothe"
Cons: "The flight to Frankfurt was an hour late, so my bags didn't make the next flight to Warsaw"
Pros: "On such a small plane I am just glad I land in one piece and that we do not hit turbulence. The Windsor airport is very pleasant to deal with as an alternative to leaving from Detroit Metro. I will choose to do this when flights are available."
Pros: "Air Canada canceled or delayed all flights out of New York on the night I was supposed to fly to Toronto, then Rio. Their delays effectively made me miss my connecting flight from Toronto to Rio. The airline employees told me they would not be able to get me to Rio for another two days. I ultimately cancelled my flight with Air Canada and booked a direct flight to Rio with American Airlines at the last minute, which was a much smoother experience."
Pros: "Crew was fine, should serve at least a cookie with the drink..."
Cons: "Didn,t like the service I received getting off the plane.. Cannot walk any distance..Didn,t order a wheelchair, because I didn,t know I had too. Asked for a ride on the golf carts, got told to walk around the corner, and one will pick me up!! Never saw one yet!!! Took awhile but managed to walk to the luggage, but had to sit for half hour with the pain in my legs.....No thank you Air Canada, next tine it will be different air lines....."
Pros: "Lack of services in Air Canada is disappointing. I asked for an iPad, which, i was asking to rent to watch a movie and no one got back to me."
Pros: "As a 6'5" guy, I was worried about spending ten hours on a plane. Air Canada made the flight enjoyable with comfortable seats (even in the economy class) and high quality flight attendants."
Pros: "Boarding experience and cleanliness of the plane. Much better entertainment experience than other air canada planes"
Cons: "Seats were horrible - did not recline at all (seat 23k)"
Pros: "The staff was very pleasant and accommodating."
Cons: "Flight overbooked. Told I didn't have a seat until 45 minutes before departure. Staff were rude and unhelpful when tried to ask why i didn't have a seat, No food on flight and generally poor service."
Pros: "Skilled pilot dealt with rough weather very well."
Cons: "if you have ever flown on a low cost airline like Ryanair or Easyjet act like you are on that flight. Bring snacks and headphones."
Pros: "Very organized ,clean planes"
Pros: "For someone that hasn't flown for 10+ years, the airports at Toronto and Indianapolis were extremely easy to navigate, the staff pointed me in the right direction, and the flights had no delays"
Cons: "The only available flights were tiny planes, but they weren't very long trips, so it didn't matter much."
Pros: "The choice in entertainment The flight attendents New plane"
Cons: "Flew on a new BOEING 777-200LR. They decided to maximize the amount of passengers per flight by adding additional seats to each row causing very cramped conditions. I am only 5'8" at 160 lbs and was extremely uncomfortable the entire trip. I may have had an extra inch of room from my knee to the chair in front of me. I couldn't stretch my legs out at all."