The transfer in Toronto for my connection , was a close call. The custom lines were long . More time needed between flights for no issue for connecting flight.
Pros: "The crew was spot on with there interacting with us passengers and very good doing there job"
Cons: "Food and drinks lol"
Pros: "Ability to plug into a movie or music and go to sleep"
Cons: "Not being woke up to find out if I want something to eat or drink. Aisle seat and i was being knocked a lot. I had been up over 30 hours and was exhausted."
Cons: "We were not informed our flight had been cancelled"
Pros: "Not much"
Cons: "You fly international for 8 hours an you don't have screens and have to pay for entertainment..or a glass of wine?? 60 dollars to choose your seat???..air Canada sucks. I flew to Europe with over 12 different airlines this is one of the worst for sure."
Cons: "The entertainment system was lagging and the seating was tight , I got to be close and bond with my 70 year old neighbor"
Cons: "The ticket I purposed did not allow for carry on / which was not clear on my confirmation when purchasing the ticket"
Pros: "Movie selection was good."
Cons: "I could not reserve seats via Kayak, through whom the flight was booked. The flight was a code shared flight with Austrian Airlines. I could not reserve seats via Austrian Airlines. Contacted Air Canada and they had a lot of trouble locating my booking/itinerary. When it was eventually found, I was able to reserve seats in advance through Air Canada. It cost a little extra."
Pros: "Pizza was terrible."
Cons: "No tobacco or duty free on flight. No wifi signal. Only if u rented ipad from them did u have wifi"
Cons: "Overhead bins were tiny."
Pros: "I liked the staff on the flight. The flight had some nice"
Cons: "I didn’t like the food options, Air Canada used to have tasty food!"
Cons: "Our connecting flight was pushed to the following day and then we sat for an hour while the plane was deiced. We could have been told a later departure time. While we were not traveling further, those making connections again missed their flights. If they would only own up to the missed connections while still on the ground, alternate plans could be made. Not part of their business model."
Cons: "Our flight was delayed by 16 hours. We lost a whole day of sightseeing. We had tickets that we unable to use. Had to spend the night in a dumpy hotel. Ended up getting sick because of the all the stress. Several reasons were given for the delay but always different. I contact Air Canada to see if there was any compensation for the inconvenience. They have not replied in 2 months. The worst part was the rude and insensitive remarks by the inflight crew. Hope to never fly on Air Canada again"
Pros: "Although late, boarding was smooth and ready for take off quickly."
Cons: "Late again taking off. The staff were unpleasant as most air canada staff have been in recent years. Uncomfortable seats for a 9hour flight and miserable low energy staff didn’t help the experience either."
Pros: "Crew was excellent"
Cons: "Entertainment system did not work for the first two hours"
Cons: "flight got cancelled and was put on flight 1 hour later than originally planned."
Pros: "Everything was fine"
Pros: "In flight movies were clutch"
Cons: "Flight cancelled. No reason. Said Pearson runway repairs"
Pros: "The plane itself was fairly comfortable, and every seat had its own TV/movie screen, which was nice."
Cons: "Our flight was delayed six hours and fifteen minutes, and the entire six hours and fifteen minutes was filled with poor communication. No one could tell us what was going on. There was rarely even an Air Canada representative at our gate's desk area. We were given nothing to remotely compensate for our very long delay aside from a few thanks and a puny bag of pretzels."
Pros: "It was convenient from our local airport."
Cons: "Tried to sell seat selection for $11 each way per person. Really awful policy for a 38 minute flight in a small plane. Don't get caught on that one."
Pros: "Three meal provided. Polite crew. Good customer service. More limited weight for the carry on. Generous for the excess size or weigh the baggage."
Cons: "Not enough Asian movie since this fight is to Hong Kong. Seat and space is not big enough."
Pros: "Flight from Windsor to Toronto wa good. The connecting flight was cancelled and the next flights was over booked so we had to over night in Toronto. Then get up at 530 to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough."
Cons: "Our connecting flight from Toronto to Thunder Bay was cancelled. Then we had to get up at 530am to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough. And the last flight is over sold so we have to stay the night in Toronto. Then don't offer the 9pm flight. Passengers have other commitments in their life's. We don't need AC to just hold us over for the night because one of their flights is have empty."
Cons: "the staff at Toronto airport are awful. all of them gave me different instructions when my reservation between Toronto and Newark was cancelled. they left my checked in my suitcase at Toronto and delivered to my apartment 2 days after. I don't want to use them again!"
Pros: "Great cabin crew - really friendly and helpful to passengers. Good selection of drinks. AMS-YYZ-YQG All nice enough - good leg room and nice to have a 2-4-2 seating configuration YQG-YYZ-LHR Nice to be on a 787."
Cons: "Food was bland, but as expected on a transatlantic route. Good selection of drinks. One of the suitcases missed the flight, but was promptly delivered the following day. It would have been nice if this could have been notified earlier, rather than having to wait for all passenger's luggage to be delivered before realising that our's was not there."
Cons: "- hour delays on both flights at the gate once we boarded -first plane leaving late made it hard to get to my connection on time, almost missed my flight. no actions were taken by staff to make the transition easier although the plane leaving late was Air Canadas issue -window seat was extremely uncomfortable. felt like i was packed like a sardine. the window seat on my second flight had more room and was more comfortable."
Pros: "Boarding process was good"
Cons: "No free snacks offered"
Cons: "The check in counter was a mess. Though we had checked in online, it still took forever to check in at the counter as the machines could not print out the bag tags, then there was another line up for dropping off the bags. Those machines also could not read foreign passports though Canadian ones were fine. So we had to wait for our friends who were from overseas. The stewardess doing the announcements went so fast you could not hear her except for a few words, and she had a very strong French accent so it sounded like she was speaking in French all the time. But at least she was better than the pilot, whom we could not hear at all. The only word we heard was "cloudy"."
Pros: "Short flight - no issues"
Pros: "Great crew members. Helpful and welcoming!"
Cons: "Like last year we had long delays going and returning from Toronto to Madrid. Breakfast was also not has good. We only got a slice of banana bread. Not enough choices and quality."
Pros: "Free entertainment. Big, spacious plane"
Cons: "Food was disgusting and crew was not very friendly."
Cons: "It was too hot, very warm and could not get the temperature down. Everyone was sweating it was bad."
Pros: "As usual the crew aboard the plane was fantastic. I enjoy the flight from Calgary to Toronto. The planes have the onboard entertainment systems with newer movies for free. Free wifi should be a thing."
Cons: "Few cookies or something snack like would be nice"
Pros: "On time/boarding by zone prevents unnecessary gathering at the boarding area."
Cons: "Air Canada Boarding agent was rude when I inquired about taking an earlier flight. Her reply was, "The boarding for this earlier flight has now closed- even if I were able to get you on, you would be paying a change fee". I'm tired of the attitude of many of the Air Canada boarding agents."
Cons: "The entertainment was non-existent unless you had an Apple device or paid the $10 to rent one for an hour or so. Really disappointing considering other Air Canada flights."
Pros: "On such a small plane I am just glad I land in one piece and that we do not hit turbulence. The Windsor airport is very pleasant to deal with as an alternative to leaving from Detroit Metro. I will choose to do this when flights are available."
Pros: "Seat number was displayed on the monitor of the sheet."
Cons: "Japanese movies, TV was small."
Pros: "Food and comfort were okay."
Cons: "My first plane sat on the Tarmac for 45 min, thus I missed my flight to"
Pros: "Nice plane, decent seats."
Cons: "Delayed flight. Luggage didn't make it on to the aircraft in Toronto. Only 4 agents working the counters with a line of about 80+ or so people trying to check in with no supervisor present to make things better or get more counters open. Security didn't stamp boarding pass so had to go back to security check point to get boarding pass stamped before boarding. And it is no longer "random selection" when you get "randomly" selected for extra screening every time you travel from Toronto!!!"
Pros: "Cabin crews and the actual flight was an alright experience, it was the personnel on the ground."
Cons: "Lack of personnel in cdg for checking bags & rude personnel on the ground."
Pros: "Great crew."
Cons: "The system at the Toronto Pearson airport is loco--crazy design, have to move from one line to the other, no idea where to go. The system is so disorganized that you have to keep asking employees what to do and it seems to change as you go from one line to the other. It's not hard to design good lineups. Have good sineage in many places and have one line for one purpose, not many lines in different places for the same purpose that change with the whims of the staff. I'll be attempting to fly with other airlines next time as this airport system is just too much."
Pros: "Again, nice selection of entertainment and great crew."
Pros: "Check in and boarding process ok."
Cons: "Had to buy meal on the SFO-Montreal leg, which was at the snack/wrap level. Constraint space seats."
Cons: "Very uncomfortable seats."
Pros: "on time -thank you"
Cons: "my headset didn't work - it should have - the individual entertainment system on the flight was not working"
Pros: "Staff was courteous"
Pros: "Entertainment was decent, and one of the crew members was very kind. The others seemed overworked."
Cons: "Flight was delayed two hours for maintenance, which was better than flying with a maintenance problem. Would have appreciated better information/communication about the delay."
Cons: "This plane would not accommodate the most basic carry-on bag over head. If you're going to specify the proper bag size, you shouldn't punish travelers by buying planes which cannot accommodate those bags. I take pride in the fact that I pack light and carry bags which fit even the smallest planes. But this plane surprised me by requiring that I put my small carry-on under the seat in front of me. At 6'3", I need every inch of leg room for my feet."
Pros: "Aircraft was clean and well presented. Inflight entertainment was very good with wide selection of movies & TV shows to watch (appreciated on a 10 hour flight!)."
Cons: "Could have done with a couple more inches of leg room."