Low season | July |
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High season | January |
Cheapest flight | C$ 856 |
It would be better if flight crew can clearly communicate in english. But they are kind and accommodating. Food is good, especially the sandwiches on the self-serving snack trays. They are better than the ones served. Boarding was organized.
It would be better if flight crew can clearly communicate in english. But they are kind and accommodating. Food is good, especially the sandwiches on the self-serving snack trays. They are better than the ones served. Boarding was organized.
They could have had more up to date movies/better choice of music.
They texted me my gate number and then they texted me again it’s now boarding but in different gate, and the gate was so far from the gate they texted me earlier. I have to run just to get to my flight. They always do that.
Really good! I like all the crew, they were so nice and very efficient.
My flight with Korean Air went quite well, I've flown with them for many years and have grown accustomed to their great service.
Overall, very uneventful and pleasant experience. Most importantly, no delays.
The flight crews were extremely professional helpful and courteous. Departure and arrival times were accurate. No delay. Thanks
The flight crews were extremely professional, helpful, and courteous. Departure and arrival times were accurate. No delay. I will use K airline again. Thanks
Everything about Korean air is great, hands down! Will always prefer this airline from other carriers.
Crew was ok, but some passengers were a bit rude. Again, all outlets were not working, only the really slow charging usb plug on the entertainment system. Entertainment system was also bugged, some features just crash, the touch screen wasn't working and when trying to watch a movie the onscreen display kept flashing off and on making it very difficult to watch.
They charged me $900 to board my flight I already paid for just because I missed my previous flight. I do not recommend this airline by any means.
Not good. Small seats. Not enough food that customers wanted. No special requests were given that i could see. Slow response from flight attendants
Mediocre. Nothing special. Bad airline food Never received the food I requested Slow response from ground staff concerning my wheelchair. I was left at a holding area and had to walk the distance to the gate. In Hong Kong
Was a nice experience, crews were nice and accommodating. My only complain is the super tight leg room for the economy class.
From BOS to HK, the crew had pushed me to choose the pasta for meal multiple times. It was a bad experience. Without this, everything was good.
Both my husband and I ordered the fish for dinner and we both got sick and throwing up on the plane. I don’t think the seafood was handled properly and I for sure will not order fish the next time around.
Dinner was served at the wrong time as soon as we boarded. Most were sleeping.. there was no food service carts for hours. We had to specifically ask for water, snacks etc. for the 15 hour plus flight, there should have been 3 meals served. Instead we only got the breakfast 1 hour before landing. Will try other airlines like Qatar for future travels.
I like the paper menu with lists of food, so that I don’t need worry about to pick up the food I don’t like, because crews are busy to do food service, mostly not enough food information they can tell. Well, one of the lady was not friendly at all, I asked three times my daughter wants a cup noodle during the flight, she gave me the reason is they have half an hour for serving food three times. There are more than 200 people on the flight, it takes them more than hour and half to do food serving, think about it, how long we can get food, around two hours. I don’t like she gave a stupid reason other than to make a cup noodle right away. Unfriendly and lazy.
My biggest complaint is the comfort and no good movies to choose from. My headphones didn't work either. 😔
The flight was cancelled. I wasn't informed where to check in, how and when. It wasn't easy to get in contact with Cathay service representative, and they were not very helpful... The staff on the airport - Air Canada (I assume) were the most helpful, kind efficient, patient... Thank you for all your help and care, for your patience, for your professionalism!!!
really poor, the flight got cancelled first and then faced a delay. I ended up getting a middle seat which is a big no for me given I am claustrophobic.
I have flown on many airlines all over the world, and this plane flight was the most uncomfortable I have ever experienced.
People were very nice and helpful. But the plane is noisy, and crowded. Seats are too small. Plane was too cold too. Air Canada app is very slow. Couldn't upgrade seats to the next section. Also surprised that basic economy seats were actually standby.
People were very nice and helpful. But the plane is noisy, and crowded. Seats are too small. Plane was too cold too.
I booked through Kayak for the first time. Unfortunately I was charged in US dollars. Only after booking did I see the tiny American flag on your website. There should have been a larger icon with a notice that I am in Kayak’s US site. I am Canadian, am flying in Canada and was disappointed that Kayak did not recognize this.
Boarding was OK. The overhead bins on the Havilland 400 are smaller than the allowable carry on bag sizes, making the bags to be jammed in and as a result slowing the boarding process.
I liked the plane, a Boeing 787. Having to buy food on a domestic flight (although now common on other airlines too) is an irritant.
5-hour trip with just water and one cookie is not great: fruits and cheese,, salads, protein smoothie... It could be small but nourrishing No screen and no outlet to connect our electronic devices. If there were ,It would have been nice to be informed. Every instruction given in french by the agent on the plane was pronounced so quickly that despite french is my 1st language, I could not understand the instructions. Too fast, no intonation, no space between words. Most of the time, the english versions (my 2nd language) were fast but with breathing between words, good intonation and the information was much easier to understand.
After i biked my flights, i was informed my flight was rescheduled for later time
I was mostly pleased. My greatest disappointment was with respect to the timely update to the estimated departure and arrival times. It was especially sad that the arrival time was not updated online once we were in flight so as to allow my wife to arrive on time to the airport. She was not happy.