I liked the food and service. Extra leg room needed if it is possible.
Push back from gate on time ensures an early arrival at the airport in dubai :)
Manila to Dubai business class aircraft is too tight. Tv remote not directly connected. Difficult to maneuver from the seat. Need to go to screen to tap. Was looking for the health kit given everytime we take business class to Europe but no longer there. Food at lounge was mediocre. Crew was friendly and helpful. Flight was smooth.
I was upgraded to business class. 😍
seats in business class not confortable although staff are very cooprative and friendly with passengers .
Seat is not as wide as it was before corona . Some of screen to are not functioning . Request variety food rather than many type of alcohols .
Pros: "Nothing 4 times flights cancels and layover increased from 1 hr to 8hrs and 35 mints i am not buying any more tickets from kayak budget air staff is to rude"
Pros: "Excellent care of crew to ensure social distancing is adhered at all times."
Pros: "Marco was a great crew member, handled the sick child like a pro"
Cons: "Kid running around bumping into everybody. Impossible to sleep."
Cons: "For economy, maybe more variety on meals ?"
Cons: "It was ok"
Cons: "Having Christian music to listen to on the flight as an option"
Cons: "Connections can be imporoved"
Pros: "Fabulous flight and trip to Australia"
Pros: "Professional staff"
Cons: "Cramped hot flight. Paid white a bit more than other carriers, as I was under the impression that seating would be comfortable, the food great, and beverage service would be frequent"
Pros: "The ICE entertainment"
Pros: "Inflight entertainment was good but that doesn’t make up for lack of equal treatment of all passengers"
Cons: "They are racist!!!!! Segregation and all!!!!! For my more than 12 hours layover I had to pay for my own hotel!!! Yet other travelers were given free hotel vouchers. As a matter of fact I was kept waiting for nearly half an hour in the middle of the night even though I had been waiting for service ahead of them."
Pros: "I liked the Inflight entertainment and the crew were hospitable and courteous"
Pros: "Smooth flight, courteous staff"
Pros: "Flight itself was normal. Flight crew was adequate and courteousdr"
Cons: "Drunk passenger has to be removed prior to take off. Thus delaying takeoff and arrival. Apparently this flight is a connecting flight for many. Well the different awful body odor form numerous passenger is offensive. Especially for such a long flight. Economy can be torture"
Pros: "Delayed by 3 hours!!"
Pros: "Footrest would be good for a long haul flight."
Pros: "Great flight crew!"
Cons: "Screens (for in-flight entertainment) kept freezing, not as much legroom as previous flights (BKK-DXB, DXB-SIN, NBO-DXB) on Emirates"
Pros: "Food, entertainment and timely flights"
Cons: "Very poor planning/organizing , as we starved after boarding the a plane because of the bad time management of the food service We also boarded very late in Abu Dhabi"
Pros: "Nothing to like"
Cons: "The Emirates and the crew they are rude not a good plane to travel with they charge me $700 more rude service I hate the service I made a big mistake taking that plane"
Pros: "Everything was well organized.."
Pros: "Entertainment and drinks."
Cons: "My suitcase wasn't delayed by a day, despite having a 16 hour lay over and came damaged! Noone from emirates is responding to my emails!"
Cons: "The seats in business are flat but at an angle; this actuallty makes quite a difference for comfort."
Pros: "The service we received from crew was excellent"
Cons: "Actually we enjoyed everything about emirates"
Pros: "We landed ahead of time"
Cons: "Less legroom than A380 which became slightly claustrophobic at times. Meal choice limited they ran out of one choice fairly early in the service"
Pros: "Comfortable seats, awesome entertainment and food!"
Cons: "Only 7kg for a carry on bag is pretty tight."
Pros: "The food was better than others and beverages were served often. In flight entertainment options were impressive."
Cons: "There was so little leg room that my knees touched the seat in front of me. Everyone in the row had to get out for the window person to use the bathroom."
Cons: "Older version of the Boeing 777"
Pros: "Roomy and good service"
Cons: "Everything was good"
Pros: "Plane was the old type and not the new one that I got when flying out. Still the seats were comfy and reclined. Also the entertainment system has been updated and was brilliant."
Cons: "The food could have been in more regular intervals. I was very hungry by the time we got the turkey sandwich and chock chip cookie."
Pros: "USB chargers at every seat Plenty of entertainment options and new movie releases Good food Tidy bathroom Extremely pleasant air hosts and hostesses"
Cons: "Being in Economy Class. The difference between Economy and Business Class is worlds apart"
Pros: "Excellent entertainment system though headphones could be better"
Cons: "Dinner served at very odd time --- middle of the night! Some crew quite surly but some very nice"
Cons: "The screen blacked out mid flight (on a 16 hr long flight!) and there was nothing anyone really tried to do to fix it except 'reset' which did nothing. Unfortunate this happened when the flight was so long."
Pros: "Enough room to move around. Very much spacious"
Pros: "Very professional and very good in customer care"
Pros: "Hospitable staff ,friendly and humble. Wifi availability .Great on board atmosphere and spacious and comfortable seats. Entertainment was the Bob. Ambience was classic. I loved your choice of wine."
Cons: "Nothing really"
Pros: "Affordable price"
Cons: "Unfavourable flight schedule- Midnight arrival.. tired."
Pros: "Flight attendants were patient and kind despite tension between passengers due to lack of overhead space."
Cons: "Very rough flight and every set of earphones were defective."
Pros: "That i landed"
Cons: "No snack and a drink when you get on the plane. Straight to lunch and the food is less than mediocre. I asked for water several times and never got it. The seats are extremely uncomfortable. The head rest is supposed to help but really you just end up sitting awkwardly with back spasms."
Pros: "We love Emirates. The previous flights and crew have been amazing. Most likely due to the plane only being half full. However the service, food, comfort and entertainment are the best I have ever experienced. The staff when able are more then helpful. They are friendly and engaging. The baggage allowance is amazing as well."
Pros: "It was a nice flight!"
Cons: "The food was pretty much the same as what we received on our NYC to Dubai flight. Need to change it up a bit so we're not eating the same thing."
Pros: "Great food. Decent comfort but only because the plane was pretty empty. Crew was great but they kept disappearing. People need to sleep, sure, but I felt a little abandoned at times. Good selection for movies and tv."
Cons: "Boston Logan airport was a mess. There were at least 15 people working at the gate, fooling around. Meanwhile we were all sitting there waiting and waiting and waiting to board. It was a bit rude."
Delta is my go-to for years on the SEA-AMS run. They are generally always on time and often come in early on the flight back. Seems like the food quality has gone down a bit over the last two years, and I was disappointed in both meals on this flight, but I will continue to book Delta every time on this route.
Great service and crew from boarding to on the plane. Kind workers who were willing to help and make the traveling process better.
Haven’t flown yet. Delayed by 24 hours and stuck in ATL. Monetary loss of over $800 due to loss of work, alternate travel, lodging, etc. all this could have been avoided by ONE SINGLE FLIGHT ATTENDANT arriving to work ON TIME. NEVER FLY DELTA.
Video system/tv didn’t work
Pros: "Crew was great"
Cons: "Last second gate change was confusing and poorly communicated"
Pros: "Same crew and great experiments again"
Cons: "There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit."
Pros: "Crew was extremely hostile and rude"
Cons: "Smile and treat black individuals better"
Pros: "Crew from Washington to Cancún were extremely rude"
Pros: "Crew was great, comfort+ definitely has more leg room."
Cons: "Beer not guaranteed on flight for Delta comfort plus."
Pros: "The plane was very new everything was good"
Cons: "Nothing considering the situation"
Pros: "I had a great seat and the crew was very helpful and nice! It went very smoothly, especially considering the circumstances, and we even got there early!"
Cons: "I accidentally put this in the wrong survey (the PNS-ATL) one but there was a lot of changing of gates and running around before the flight. I understand how hectic this whole situation is though so I don’t blame you all at all and everyone I talked to was very helpful. The app helped a lot too with figuring out where I needed to go"
Pros: "Maria in Winnipeg tried to find me decent connections. She did book me into a hotel in Boston as I missed connection 3 times!!!!"
Cons: "Flights that arrive and leave on time. How can one plan a trip if flights are continually cancelled or delayed. Very frustrating and a very unhappy customer."
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Pros: "Good on flight entertainment"
Cons: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Cons: "Seat was old and killed my back. Paid for a comfort plus seat, but from what I could tell it was no different that economy. Still had to gate check my single carry on, no entertainment system, no in flight texting. I felt ripped off"
Pros: "Hmm pilots safety records paid over 2500 for comfort eats wanting to feel a bit more special"
Cons: "Food was awful service main cabin mediocre at best I don’t think delta realizes how important all the customers are not just business class as we do have choice out there throwing the piece of chocolate out there at the end to a horrible experience doesn’t make it ok"
Pros: "Everything was as expected. Few delays but weather related and was only about 90 minutes"
Cons: "Reclining seats"
Pros: "Crew were attentive and the food service schedule was helpful in making the time pass. wonderfully generous pours on the complimentary wine service"
Cons: "Food was really just gooey goo."
Pros: "Crew was very pleasant"
Cons: "Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out."
Pros: "We left an overcoat on the plane after the long flight and did not realize our area until we were in the baggage claim area. The Delta agent in Paris was most helpful. He went above and beyond to retrieve our coat. Good job Delta!"
Pros: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Cons: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Pros: "Operated by Delta so great!"
Pros: "Quickly boarded and took off as well. It was a really smooth flight!"
Cons: "Seats very tight!"
Pros: "Economy Comfort, excellent in-flight entertainment (Movies)"
Cons: "Food was rather marginal (really no surprise, it's airplane food), tried unsuccessfully to hook-up to in-flight Wifi (couldn't get it to work throughout the flight)"
Pros: "The quickness of boarding n the crew"
Cons: "the landin n small seats"
Cons: "Service, puntuality, the flight was delay, no word of apology for been late"
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Cons: "They changed my departure hours three times"
Cons: "I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed. At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats."
Cons: "Customer service over the phone is the worst. 30 minutes for them to pick up and then get transferred to a very rude representative."
Pros: "Fast boarding, we even left early! Very kind crew. Flight was WAY shorter than it said on our itinerary!"
Cons: "No TVs and couldn’t get wifi to work. Small plane, slightly uncomfortable."
Pros: "being able too use our electronic devices in Wi-Fi mode the whole time. Last time I flew everything had to be shut off during take off and landing."
Pros: "Smooth and on time boarding,early arrival, comfortable flight."
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Pros: "Row 40 was uncomfortable due to inability of seat adjustments."
Cons: "Couldn't adjust seat"
Pros: "Good flight. Typical air travel"
Pros: "on time. great flight attendnant"
Pros: "Crew was quick and nice."
Cons: "Not many options for food."
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Pros: "don't know it's first flight delta's fault or next flight china southern's,arrive 3 days,but still couldn't find our two bags"
Cons: "Completely threw our afternoon plans and next day on their head because of the flight delays. Not cool."
Pros: "Only thing I liked was the time, took off on time."
Cons: "Some flight attendants were in worse mood, they don't even smile. Communication was poor, and they did not even offer me a meal. I was ignored although I paid for the meal. This was very disappointing. Next time might consider, Lufthansa or any other airlines."
Flew business class with Egypt Air. Didn't feel much of a business class experience aside from the fact that you can flatten your seat. The food was just okay-too salty overall, seat wasn't comfortable when put into bed position.
Missed connection due to a 1,5 hours delay on the first flight, resulting in 24 hours delay to destination. Poor assistance at the airport. Long wait with not even internet connection. Awful experience.
Missed connection due to a 1,5 hours delay of first flight, resulting in a 24 hours delay at destination. Poor assistance at the airport. Long wait, with not even internet connection. Awful experience.
Flight delayed about 45 minutes. Notifications within SSH airport were virtually nonexistent. Had to recognize on our own that our gate was flipped with the next one over. No visible signage changes, no announcements (that we could hear), and both planes boarded simultaneously. Confusing, but we figured it out. Otherwise all was fine.
Cons: "Stop feeding us bread"
Pros: "the business class seat setting of the new dreamliner the plane is brand new flight schedule was ok"
Cons: "crew must be better trained quality of food should be improved entertainment system should have richer content"
Pros: "878-9 was amazing with seats flat. The 737-800 needs some improvements!"
Cons: "737 B 800 seats don't recline much like Turkish air or Saudia!"
Pros: "Crew was courteous"
Cons: "Better movies"
Pros: "The crew team was amazing and the sits were comfortable, landing matters a lot to me and it was perfectly done."
Pros: "Egypt air is a wonderful company"
Pros: "The crew was good but the seats werenot comfortable. Almost all passengers were coming from Al-Haj. They were so sick and coughing vigourously all the time."
Cons: "When we book the flight we should be informed that it is mainly for Al-Haj people. At Cairo airport they should check them to know the reason for this cough and people who were not in Haj can be seated in a separate section in the plane to avoid infection."
Pros: "Very good and helpful crew. I would have loved to see seafood on their Manu."
Cons: "communication while waiting for transfer to overnight accommodation/hotel need serious improvement."
Pros: "Enough room to sit comfortably in."
Cons: "Bathrooms were so dirty by the end of the trip. The toothpaste they gave us was so dried out, you couldn’t even break the seal on it. The ear plugs they gave out were useless. The entertainment had no movies or TV shows I liked. There was a guy next to me who overflowed his seat over into mine."
Pros: "Good crew"
Cons: "Entertainment Luggage claim Food"
Pros: "Need to upgrade seat and movies"
Cons: "Meals and toiletries"
Cons: "The plane was really old, no personal entertainment system for a 5 and a half hour flight is unacceptable. Seats very uncomfortable"
Cons: "The seat reclined flat for comfort."
Pros: "I liked the space you have on the seats the leg room is very good because I am a tall person with some airlines it’s very uncomfortable for me thanks."
Cons: "Leg room, food, service from the cabin crew is fantastic just to say a few words. Fli"
Pros: "On time, excellent boarding, excellent flight, food was good."
Cons: "Small plane, Crew was setting in the back chitchatting."
Pros: "Crew very nice and helpful , boarding also"
Cons: "No entertainment in aircraft or mobile chargers"
Pros: "Good meals, and plenty of beverages."
Cons: "The aeroplanes and Cairo airport are a bit outdated, compared to other airlines"
Pros: "Excelent service by crew , boarding did not take long , trip was excellent by all means."
Cons: "The flight crew didn’t provide any kind of leadership when the passengers were causing a delay. Then we landed 20 minuets later than schedule, but the pilot failed to recognize the delay, he announced the schedule arrival time rather than the actual time. Then the freaking airport is so bad, that I decided not to come back here anymore. The luggage were delayed for an hour and half and we asked the supervisor he said that’s usually what happened, and we have to wait, he didn’t even care to provide any explanation for why all this unnecessary delay."
Cons: "Flight delayed for over two hours"
Cons: "I chipped my tooth eating your food and no one could help me except to say sorry"
Pros: "Flight wasn't packed. Reasonable room for carryons. Seat next to me was open, though most seats were full."
Cons: "There was a late gate change in Cairo, which was not communicated to the new gate personnel. They were not ready to receive, there was no female screener which required a delay for the ladies to enter the gate area, and the plane was late leaving. Not a crisis, but was entirely avoidable. Also, I suggest avoiding long layovers in the Cairo airport. There are few chairs outside the eating areas."
Pros: "There was nothing special about this flight"
Cons: "The plane was old and not very clean. No personal tv for a 5+ hour international flight. baggage took almost 1 hour after landing. Overall I’m not impressed at all and have flown on much better airlines."
Cons: "For this trip, there were no individual screens. All customers had to watch the same movies for a 5 hour trip."
Cons: "Please to repair your seat. Cannot be up right position while takr off or landing. Only recline position"
Cons: "Check in employee playing games on his phone instead of talking to me"
Cons: "I complain to the manager and he doesn’t do anything about how the customer service treat us And if you know the manager you don’t charge for extra luggage - and if you don’t know him you charge for anything extra"
Pros: "The flight was on time without any delay. The crew was good and helpful. Taking off and landing were good. Checking online was easy."
Cons: "Although I made check in online but the employees responsible for drop off luggage were not on the desk , so I had to stand for long time because there were only 2 descks working. Seat leg space is so narrow."
Pros: "everyone was very friendly and very helpful I felt very safe and very comfortable the flight was fantastic and I plan to use Egypt Air again"
Cons: "Boarding on desk was so bad , they forced ne to put my handbag on bagage and prevent my to take on board ,, also to pay lot of money"
Pros: "The dinner food was decent (breakfast was subpar)."
Cons: "We waited about an hour lined up outside of the gate to board. Then when we finally boarded late, we sat on the runway for 2 hours! This wasn’t the first time it’s happened on this flight, either! We were thirsty and no one offered us water. The flight attendants kept skipping my friend and I when they did come around, which was not often. We were extremely thirsty the entire time and when we finally were able to get up to use the bathroom and search for water, we were told to sit back down. We got tiny cups of water about three times on a 10.5 hour flight. Lastly, the entertainment selection was very small and limited."
Pros: "Timing perfect on time, curious crew members. ."
Pros: "Food was good, crew were pretty nice. Comfortable seating."
Cons: "It took me over 2 hours to board because the counter has never seen a green card extension. I also had a dog that was connecting with me on Emirates, they couldn't figure out the price for the dog at all. We started with $600 and went down to $188 which I was told on the phone. People working at check in should be way more knowledgeable of other things than just regular paper work and not giving travelers attitude because"
Cons: "The quality of service and aircraft"
Pros: "The crew and ground service is excellent."
Cons: "Bad seats, poor selection of drinks, mediocre food."
Cons: "My hotel was not good at my transition to other destinationsand it took 4 hours to get it"
Pros: "Service was great"
Pros: "The crew was gentle and courteous."
Cons: "I choose to see only positive things."
Pros: "For a short hour flight, i say it was just fine, not really enough time for a movie or anything so it makes sense not to have a TV with every seat, and it is no big deal. i slept the whole way and didnt even realize we took off or landed. could be more comfortable but again i was able to sleep the whole way without a problem"
Cons: "One major safety concern, was that the take off safety briefing was still playing as we took off. On the flight back from Cairo the safety briefing first played in Arabic and then English. The English briefing only started once we were already in the air. If there had been an accident on takeoff, someone flying for the first time wouldn't know what to do or how to get out."
Very efficient loading and take off procedure in Geneva. One of the quickest sit down and go departures. Could have had more current video selections. Our plane was equipped with mostly first class and economy comfort seats so it seemed less crowded and roomy in these pandemic times.
The delays were brutal. The Covid rules traveling through Canada was a mistake. Never flying to or through Canada ever again.
Pros: "Punctuality and professionalisms were at the best"
Cons: "All ok"
Pros: "All seats were very comfortable and spots where I can view everything and crew were awesome."
Cons: "Local travelers should be offered even water."
Cons: "Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections."
Cons: "Would have been nice if you didn't have to pay for the soft drink."
Pros: "Good movies."
Cons: "I called United to make sure there was a children’s meal for my 3 year old. There was not."
Cons: "It was hard to keep the washrooms clean despite the effort"
Cons: "Delays is Boarding No food and beverages"
Pros: "Nice crew"
Cons: "economy seats...Space!"
Pros: "The crew was very cool"
Cons: "The food was ok"
Pros: "Helpful crew"
Cons: "No food except for purchase. Expected at least cup of coffee/crackers"
Cons: "Choice of food was very limited as they were missing the food in catalog."
Pros: "Pleasant staff. Comfortable plane. Second leg from Brussels to Frankfurt was great."
Cons: "Check in at Manchester was a joke. No signage for Brussels Airlines to start with and no one to help. Long queue, over 1½ hours to drop a bag after checking in on line. Every other airline was way faster. Thankfully, security was relatively quick."
Pros: "The flight attendant was very quick to meet any needs big or small."
Cons: "Still extremely unhappy about my broken item."
Pros: "We were delayed boarding slightly, delayed sat on a steaming gate shuttle then sat on the tarmac for a couple of hours while storms passed. But the crew gave regular updates, provided food and water, allowed us to walk about. It was as plesent as such a situation could be."
Pros: "As if our flight from Washington to Brussels was not delayed enough, the flight segment to Accra from Brussels was delayed for almost 2 hours"
Cons: "Almost everything about the trip was impacted one way or the other. Our luggage/bags were partially damaged too, but I decided not to lodge an official complaint."
Pros: "The boarding area was spacious and clearly labeled; the plane seats were comfortable, and the flight crew was pleasant."
Cons: "1. The boarding process was chaotic - it was not clear where a line was to form or if there was an ordered process for boarding. 2. As an economy passenger, I was to purchase a meal between Geneva and Brussels. Since I didn't want a meal I was surprised to learn I also had to pay for a small, regular coffee."
Pros: "We got warm washcloths to refresh our hands and face. A full bottle of water to save as we needed, followed immediately by a beverage service and pretzels. Dinner of either fish or chicken was delicious, and included bread, cheese, salad, and dessert. Followed by additional beverage services, a mushroom calzone and finally Belgium chocolates. The crew was friendly and entertainment on personal monitors was very good. This was the best overseas flight I have had in several years."
Cons: "Aisles were very narrow to access bathrooms."
Pros: "Good flight overall- staff lovely"
Cons: "Limited food choices"
Pros: "Quick, easy, friendly."
Cons: "No entertainment but it was a short flight"
Pros: "One positive point. The boarding went well. The flight took off before schedule and arrived ahead of schedule."
Cons: "Cramped seating. Flight attendants hardly seen (they are busy trying to sell stuff). Not a glass of water, if you get thirsty it's 3 euros for a small bottle. You get what you pay for..."
Cons: "Not enough space for my legs"
Cons: "Lost/Delayed Baggage My baggage is missing and this has cost me extra expenses and a lot of inconvenience."
Pros: "Good value, Staff were polite and helpful. On time."
Pros: "the service I received from Ken Tollenare in centraltracing@brusselsairlines was awesome, the only efficient and kind person in your airline."
Cons: "very bad service, delayed and the lost my luggage for 4 and 5 days!!!!!!!!!!!!!!!!!!!!"
Pros: "Great moives and enteratinment system. Comfy seat. attentive staff on board. Also minimal annoucements, which i love because i don't like to be disturbed in my sleep to hear about the weather."
Cons: "Was stuck on plane for 3 hours before they had to cancel it due to computer issues. Missed connenction flight ( 27 hour delay for connecting flight) with them as well as a result, had to stay 2 extra nights (in great accommodation they provided, at least) had minimal information about what to do in the morning (almost missed the bus to the airport because they only had a little sign noting it) Overall they took care of us from the delays, but I still missed a day and a half of work because of it."
Pros: "The crew was polite"
Cons: "The fight was delayed and cause me to lose my second flight even though they were the same airline and the second plane was still sitting at the airport. It added 6 hours to my journey."
Pros: "Due to horrendous traffic we got to the airport after check-in but before the plane took off, but they would not let us board and would not allow us to transfer tickets for even any fee. They will not let us use our return tickets either. Is this how you do business? I'm totally disheartened and disgusted by the lack of customer service or even care."
Cons: "We missed.our flight and no one would work with us to reschedule or refund even a partial refund. We missed out flight due to terrible traffic and now we are out $2500 this is terrible."
Cons: "The flight was late. I was late for all my possible transport"
Cons: "Probably nothing to do with Brussels but the boarding out ot IAD was very unorganized."
Cons: "Delayed and JFK wasn't ready for us. So more delay"
Pros: "The crew members were kind and friendly and went the extra mile to be helpful."
Cons: "The entertainment screen was about 6 inches wide and there were only four movies to choose from (one that was older than the hills). The screen wasn't clear. Hard to believe that there was such poor technology for a flight from the U.S. to Europe. Also, there were no ports to charge phones or tablets which made it near impossible to watch entertainment on a phone or tablet due to low battery levels. The wi-fi was not strong. I typically like food on an airplane, but this food was not something to be enjoyed. I hope to not fly Brussels Airlines/United again. I'll stick with British Airways and American."
Cons: "The flight never took place due to a delayed flight from Hamburg to Marseille"
Cons: "Flight was delayed at the gate due to bad weather. Missed my connecting flight. After a 4 hour wait with customer service, my flight was rescheduled for a departure in 5 hours. I have no access to my suitcase. Prepaid hotel will not reimburse for no show. Such a mess."
Pros: "Flight left and ended on time."
Cons: "Sandwich bread was not so fresh."
Pros: "Check -in - very friendly staff Airport in Brussels was easy for making connection"
Cons: "The food was at extra cost - and pretty expensive. Not even water was offered free of charge. Was surprised that the food was on sale - nothing was said about it in advance."
Pros: "Excellent service and space for economy class."
Pros: "The crew seemed nice"
Cons: "I was literally in tears by the end of my flight because my back hurt so bad in the seats. When I was boarding, I had a two hour layover and I still had to run for my flight and they were already boarding when I got there. The food was tasteless. All I could do was try and sleep and pray the flight ended quickly."
Pros: "On time Polite crew"
Pros: "Great l! The food was good, landing was smooth and seats comfortable. Entertainment options were ok but could be better. Overall I enjoyed my experience and would love to fly with Brussels airlines again."
Cons: "Boarding was in crammed area in between easyjet flights. In brussels they parked at the international gates and then an overfull bus took us to the arrivals. Is brussels airlines training fast to become part of euro wings?"
Cons: "stuck between 2 overweight people with no possibility of moving because flight was fully booked."
Cons: "I have no words flew not honored and I had to buy a ticket at the airport. Thank you for your service!"
Cons: "Brussels air used united Airlines for this leg of the trip. They canceled all the flights to my destination due to weather. However other airlines did make it there just fine. I think that they canceled the flight just because it was not full. I had to spend the night in the airport. The flight in the morning was overbooked. No one should fly UA if they can avoid them."
Cons: "I felt that the crew was unfriendly and saw each request as a burden."
Pros: "entertainment options were great"
Cons: "Could have used a blanket, was chilly throughout the flight."
Cons: "It was cancelled on me and three of my classmates. No notification."
Pros: "Only a one hour flight, so many of the items in question didn't apply."
Cons: "It ran a little late and we just made our connection in Brussels."