Pros: "Crew was great, cabin was clean"
Cons: "Wi-Fi was very spotty."
Cons: "Connection flight was only 30 min, plus the 1st flight was delayed... Causing I missed the 2 nd flight"
Pros: "They got us there on time and safe."
Cons: "Nothing really you guys did a really good job getting me to where I need to go.Thank you so much!!!"
Cons: "Seat could have been more comfortable"
Pros: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"
Pros: "Nothing. They lost the plane so we couldn’t even fly out"
Cons: "Finding the plane"
Pros: "Good on time flight"
Pros: "Maria in Winnipeg tried to find me decent connections. She did book me into a hotel in Boston as I missed connection 3 times!!!!"
Cons: "Flights that arrive and leave on time. How can one plan a trip if flights are continually cancelled or delayed. Very frustrating and a very unhappy customer."
Pros: "No delays. Easy boarding."
Cons: "We actually skipped this flight because the layover in Minneapolis was a full 5 hours, and it saved us time to have a relative pick us up and drive to Rochester, so we forfeited the price of the tickets."
Pros: "Charging at every seat is great."
Cons: "All of the plane extras (e.g. WiFi, food service, etc.) were out of commission for some reason. Without WiFi, I couldn’t watch anything on my own device, and I would’ve had to pay for a headset that is compatible with your screens."
Pros: "Flight attendant in first class was amazing."
Pros: "The crew very nice and helpful"
Pros: "Not much. Just a cattle cart to go from here to there. Let's not pretend."
Cons: "boarding process."
Cons: "plane was old, entertainment system wasn't stable and had to reboot several times. no usb outlets to charge. wifi was spotty which is hard to be acceptable when your are paying for it."
Cons: "Seats are so small. Flight was delayed."
Pros: "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
Cons: "First time I've experienced a boarding procedure that seemed disorganized."
Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."
Pros: "Free food. Extra room."
Cons: "Waiting on runway"
Pros: "Everything was really great"
Cons: "I can’t no say anything bad"
Pros: "Charging stations, roomy seats"
Cons: "One attendant was a bit snarky."
Pros: "Crew was ok"
Cons: "Plane boarded late, took off late, arrived late. Boarding was confusing and slow."
Pros: "Excellent crew, snacks and coffee, comfortable economy seats. Plane landed 15 min early. Bags beat me to the carousel."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "7 hours delayed. Poor front desk worker, nice flight attendants!"
Pros: "I love flying Delta. Non stop flights from DTW to MCO and FLL. The crew are so courteous. Love the new uniforms also."
Pros: "Overall experience was great, landing, crew, snacks, movie selections it all was great"
Pros: "Great service, comfortable plane"
Cons: "Waited 45 minutes for de-icing"
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "Flt on time, very nice and friendly gate agent and flight attendant"
Pros: "Fast boarding, we even left early! Very kind crew. Flight was WAY shorter than it said on our itinerary!"
Cons: "No TVs and couldn’t get wifi to work. Small plane, slightly uncomfortable."
Pros: "Crew was nice. Flight very smooth"
Cons: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Cons: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Pros: "What is the issue?"
Pros: "As the flight was over two hours late and a runway at JFK was shut down I opted for a full refund from Delta as I would have been at my destination less than 24 hours. Kayak & Delta was good keeping me informed of changes including the 5 gate changes"
Pros: "WiFi wouldn't work. Dark skin Asian flight attended had a shitty attitude. Would tell me FOR SURE if they would be set I g alcohol and was rude about it."
Cons: "No delays."
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Pros: "great seats and the Biscoff cookies taste amazing and I had a great flight otherwise."
Cons: "sea salt and olive oil pretzels, which taste really bad and the plane didn't have in seat movie and game screens."
Pros: "Like the direct flight from Minneapolis to Honolulu and you even get a meal and snacks. Flight attendants were very friendly."
Cons: "Long flight but prefer the direct flight than having a layover."
Pros: "Professional and efficient"
Cons: "I am 5'3". My feet never touch the floor, which is quite uncomfortable after about an hour."
Pros: "I had to hassle Delta going down because they did not precheck me. Blamed TSA. Called customer service when I checked in online and they got it done without a hassle."
Cons: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
Cancelled stranding 29-39 people instead of waiting twenty minutes.
Luftansa over booking I canceled my flight 2 days before I left, so I called to reschedule but didn't answer, so I had to cancel. This has ruined my vacation plans and I already had to pay 3 days for a hotel reservation in Barcelona. I don't think I'll ever book this flight again in my life.
Pros: "The food was great, and the tinted windows allowed me to sleep!"
Cons: "Everything went well"
Pros: "The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip."
Cons: "The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!"
Cons: "The entertainment"
Cons: "On-time departure and arrival, clean and well-maintained aircraft, good crew, decent meals (2), very tight seating in Economy without much comfort."
Cons: "Not much legroom and no tv’s on a 10-hour flight"
Pros: "The crew was o.k."
Pros: "snacks and entertainment"
Pros: "Air hostesses was rude in flight from India. I have notice lots of passengers couldn’t speak English and they probably thinks everyone is like that."
Cons: "Tell Air Hostess to be polite if any one asking for something it’s part of their job"
Pros: "Very amazing"
Pros: "The crew was great. Food was good for the most part."
Cons: "Delayed flight - but it’s ok since I got to my final destination safely. It wasn’t a very long delay."
Pros: "The courteousness of the crew members"
Cons: "Slight delay in boarding"
Pros: "Flight on time. When you are able to get a hold of flight attendants, they do take note of your requests."
Cons: "Entertainment kept freezing up and needed reboot. Crew didn’t answer to the call-for-attendant signal"
Pros: "On time, pleasant, comfortable."
Cons: "Honestly all good!"
Pros: "Flight was comfortable and quick."
Pros: "Gate and schedule alert"
Pros: "Clean , newer plane"
Cons: "Most unengaged, bored crew. They were simply going through the motions. I had a seat mate who stood in the aisle over my head for over 3 hours. Each time anyone walked down the aisle-/including a crew member-/ she would bang my head, lean against me and even though I asked nicely that she sit down or go to the back since it was 3 am and I was trying to sleep, she wanted to stand near her husband in the row ahead of me. And the crew never said a word."
Pros: "Everything except that cookie!"
Cons: "I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!"
Pros: "It was NOT Lufthansa. It turns out it was a United flight. Fortunately they now have individual screens with individual options of what to watch like on other airlines. They did have my special meals as I ordered them. I sat next to a wonderful young couple from Finland. That made the journey interesting and pleasant."
Cons: "I really thought I booked a flight with Lufthansa,which I far prefer than United. They do better with beverages, (Perrier, Pelegrino instead of club soda, better special meals, better model airplanes). I am going to have to figure out how to get a Vegan eal that is not spicy. When I order Hindu Vegetarian it is always too spicy. United also doesn't get it and still gives people cheese or something like potato salad obviously made with mayonaise, and some spread that is either butter or margarine on a sandwich."
Pros: "The takeoff and landing were smooth. The food and service was good."
Cons: "The screen for viewing movies were not functioning all the time"
Pros: "Room to stretch out in, the benefit of extra space on the tray; relaxed crew, and quiet co-travelers."
Cons: "Nothing to not like. Wish all flights would be like that."
Pros: "Five stars good flhte !!!!!!!!"
Pros: "we received business economy from IAD to FRA"
Cons: "we didnt receive business economy from FRA to IAD"
Pros: "the fact that the flight arrived on time without delay and the gates were easy to locate."
Cons: "How on earth did my i arrived lagos and only one out of my two bags showed up, i have to extend my stay in lagos and hoping my bag will come the next day, i have to pay $100 extra just to extend my one-night hotel booking to two nights. Someone really need to get fired, as i wasn't the only one with the same issue and it has been long going, i only hope my bag shows up"
Pros: "There was nothing I liked. The walk was too long at Frankfurt"
Cons: "My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies."
Cons: "My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies. Both legs of the journey the crew was lousy on this. So child unfriendly"
Pros: "The crew made meangry"
Cons: "The air host is rude bcos we are black. He needs training on how to be nicer. He is a racist."
Cons: "no tv and long flight. Food was terrible."
Pros: "Waiting area needs upgrade...40 minute flight, no time for food or entertainment..."
Cons: "This flight was the second leg on my trip from New York to Munich. Many people on the flight from NY to Brussels were scheduled on this flight and that plane landed in time that this flight would only need to be delayed 10 minutes to allow for us to connect. However, they decided to leave all of us with a long unexpected layover in Brussels, costing many of us a day of what was supposed to be a short vacation for most."
Pros: "Flight was on time. They served a light snack in spite of being a very short flight."
Cons: "I liked everything."
Pros: "Our stewardess from Toronto to Germany was the best that I have ever had."
Cons: "Great trip."
Pros: "I paid an additional fee for a seat with more legroom....a great investment! Also, crew members were very attentive and courteous."
Cons: "All good"
Pros: "Had no problems. Was a comfortable flight."
Pros: "Seats were decent 36A, entertainment was very good, also paid full r WiFi access which made a 10 hour flight more bearable. Food was ok, nothing special."
Pros: "my favorite airline"
Pros: "There was very little if anything positive"
Cons: "Delays led to missing connecting flight. Delays could've been avoided. Staff were unhelpful, noncommunicative and poorly informed."
Pros: "Staff was very professional, the plain was new and clean. Food and drinks were also good."
Pros: "Nice plane"
Cons: "Baggage claim was extremely slow the ruturn to dulles"
Pros: "I was upgrade to Premium Economy with my family. Kids enjoyed playground areas at Frankfort Main Airport. Very nice and clean installation"
Pros: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Pros: "On time for all legs"
Cons: "4 hour lay over in Toronto"
Cons: "We missed this connecting flight."
Cons: "The in flight entertainment was slightly inadequate."
Pros: "The flight was smooth"
Cons: "Lufthansa gave us the wrong departure time missed our flight and lost 2 days of our vacation. Didn't get any compensation Except a we will try to get you on another flight at no additional cost. Hmmm for your mistake you act like your doing me a favor! Got yelled at by the rep on the phone I had to tell them to calm down I'm the one stuck in a place I don't know with my family waiting for me in another country. NEVER AGAIN!! Sorry that was horrible service!!!!"
Check in process was absolutely horrible. I've never had such a bad experience. They were say8ng I needed to complete a form rhey didn't even know what it was or what it was for. Then another Staff member was extremely rude to me for no reason. Started almost yelling at me and told me to stand back. I was not talking loud or rude at all and she just treated me terribly. I heard her treat others with attitude as well. Another one said we needed to all get on our flights on time so they didn't have to work overtime again!! As someone who works in Healthcare where you can be mandated overtime and redeployed I found this very unprofessional and unnecessary to tell all the customers this!!
It was a great flight did not eat a meal on the plane
Love the cleanliness The food should. Be better
Need to be able to afford 1st class.
First time flying business and it was perfect!
The flight was too short for food and the snack was average.
Pros: "Got there"
Cons: "Way too expensive"
Cons: "All was as good as expected"
Pros: "I like the app to tell me where is my baggage. Thanks"
Cons: "More drinks, snacks"
Pros: "On time, great cabin crew"
Cons: "Q400 is cramped, noisy and awful overhead storage"
Pros: "On time, crew was cheery!"
Pros: "Comfortable seat - great service"
Pros: "The entertainment."
Cons: "The boarding and the leg room."
Pros: "Crew was friendly"
Pros: "Nothing much"
Cons: "Please train this guys for customer service and fix there attitude."
Pros: "Crew were nice, food on board was ok Given the long wait time at immigration, we did not have to wait for our bags."
Cons: "Rouge seats are notoriously uncomfortable, especially on a 9 hour flight. Rouge Player entertainment sucks, very poor movie selection. Irish immigration took 45 minutes... a ridiculous amount of time in this day and age. My time with the officer took about 30 seconds, so obviously the problem is that they are understaffed...not the best way to start your trip to Ireland after a long flight!"
Pros: "Staff were pleasant"
Pros: "Thank goodness there was lots of room on this plane, makes it much nicer"
Cons: "Old plane, and business class is just ok. So sad that Air Canada is only flying this route with Rouge... they just are ok. Boarding was a gong show - they blocked off the area with little posts to keep people organized and were boarding a big flight to Tokyo right beside us. Horrible."
Cons: "Meals & steward"
Pros: "Business class was comfortable."
Cons: "Flight was delayed 2 hours."
Cons: "I don’t like the head games air Canada plays when they know the flight is probably not going to leave for three hours and they purposely don’t update the flight details. Only update every 20 minutes for a three hour delay...."
Pros: "Plesant ride"
Cons: "Flight took longer to depart due to boarding and de-icing"
Pros: "Size of seats and entertainment"
Cons: "Late leaving, slow baggage claim"
Cons: "Total commotion at gate. Two flights jammed into one small gate area. Rep was surly and embarrased many who were confused in the commotion and ynclear communication from the boarding agent. Tv didnt work for 4 hrs."
Cons: "Not impressed with luggage fees that were not indicate but hidden in price - and all the nickle and diming on every little thing.. ruins the overall experience"
Cons: "They sold my mom's tix. Didn't let her board. She had to buy new ticket!!! For 1200!!! Terrible experience"
Cons: "No power outlets in coach. On a 10 hour flight you would hope the airline could afford to let people charge their phones. Food was ok but not great."
Pros: "The crew was professional and polite"
Pros: "Overall it was a quick and painless flight. The crew was friendly and we had no problems!"
Pros: "Service... comfortable sits"
Cons: "Delay in flight , long queue at Toronoto airport"
Pros: "Great movie selection"
Cons: "Late departing and on arrival the ground crew wasn't available so we were stuck on the plane awaiting their arrival. I can't understand scheduling issues that end up leaving jets stranded."
Cons: "THe food as usual on AC flights is only passable. . The warm rolls as advertised are ice cold. Some of your flight attendants can often be rude to customers and many could benefit from attending Weight Watchers as they can scarcely make it down the aisles and often bump into customers."
Cons: "Onced arrived to my Montreal destination, I get informed my bag never made it onto the flight once we connected in Boston... Now dealing with AC to get it back. Very dissapointing"
Pros: "Flight was on time. Flight attendants were pleasent."
Cons: "The flight left almost 1 hour late because paperwork wasn't signed off"
Cons: "Horrible to say the least Never made it to Toronto"
Cons: "2h and 4h30 h late"
Pros: "Good in flight entertainment options"
Cons: "My hour and a half flight from SFO to Vancouver was two hours late"
Pros: "Seating was fine on their "normal" flights."
Cons: "Regarding Air Canada Rouge service: If you are over 6' in height your knees will not fit in the assigned space."
Pros: "The staff were friendly"
Cons: "The flight ran late and we were not kept up to date on what was going on....... In addition I prepaid for my meal and when the trolly service got to me in row 33 they told me the food was finished but I could get some snacks. They then brought me a variety of snacks. It was my understanding that a meal would have been available to customers in flight once it has been prepaid.. This was very poor customer service"
Pros: "cruising slightly high to avoid turbulence, the way from Toronto to Winnipeg we were flying on altitude 26,000 and then 30,000 feet. on west jet we were flying on altitude 39,000 feet with less turbulence. thanks"
Pros: "Leg room is comfortable"
Cons: "Flight had one and half hour delay. I did not get E-mail reminder for Check-in, for my return flight from Toronto."
Pros: "The saftey"
Pros: "Check in was excellent"
Cons: "Flight was 4 and half hours late for weather and mechanical reasons. Airline responded very well but such a long delay is annoying"
Pros: "Clean plain, quiet flight."
Cons: "A 3 hour flight should have offered a snack. Otherwise, good service."
Cons: "This airline is borderline budget airline even in business class."
Pros: "Good seats"
Cons: "Boarding process and Entertainment options. Availability of Snacks would also been good"
Cons: "Rest rooms were clean, food was adorable, good coffee, no complaints."
Cons: "Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections."
Pros: "The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout)."
Cons: "The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late."
Pros: "The seat was quite comfortable, the crew was great, and the food was actually pretty good."
Cons: "Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late."
Cons: "Departure was slightly late (passengers still exiting the plane when gate was called)"
Cons: "600€ for tiny space in the plane!!"
Pros: "Comfortable seats from Brussels to Accra, aircraft clean and well maintained."
Cons: "Slow Boarding from Paris. Poor, but very poor entertainment system"
Pros: "fast lane boarding"
Cons: "no snacks"
Cons: "poor customer service."
Pros: "Comfort of the plane, service"
Cons: "No business lounge in CDG before 9am"
Cons: "Nothing is for free not even a coffee."
Pros: "At least it was a flight"
Cons: "Noisy, no complimentary snacks nor drinks, no legroom"
Pros: "Great wheel chair service"
Cons: "Polite customer service agent"
Pros: "The boarding area was spacious and clearly labeled; the plane seats were comfortable, and the flight crew was pleasant."
Cons: "1. The boarding process was chaotic - it was not clear where a line was to form or if there was an ordered process for boarding. 2. As an economy passenger, I was to purchase a meal between Geneva and Brussels. Since I didn't want a meal I was surprised to learn I also had to pay for a small, regular coffee."
Cons: "We got zero offer of beverages during our flight, even a cup of water! Glad we bought our own. It seemed like one of the flight attendants was in a flight with a customer during boarding."
Pros: "Excellent service. Friendly staff."
Pros: "Great service"
Cons: "Delay due to congestion at brussels"
Pros: "Quick, easy, friendly."
Cons: "No entertainment but it was a short flight"
Pros: "The flight was pleasant and the crew was friendly and professional. I pre-ordered a special meal, which came with no problems."
Cons: "The boarding process was so disorganized. They called us for boarding but crammed all of us into a waiting area before the boarding door was open. We were all standing in tight conditions for 50 minutes before we were let through and ended up taking off late. They later made an announcement on the plane that this was due to a problem with the airline's cleaning crew."
Pros: "Nice and easy"
Pros: "Fair amount on the seating room. Polite staff helpful, on time. good value for money"
Cons: "Plane seem a bit old lights would flicker randomly."
Pros: "Love that there's space for the economy and the seats are comfortable"
Cons: "There was nothing to do and would be nice if it had wifi"
Cons: "Stingy with food, very little entertainment if at all"
Pros: "The crew was polite."
Cons: "Food was bad. Seats not very comfortable. Food was awful. Very few movies in English."
Pros: "Every person was friendly."
Cons: "Our flight was delayed an hour."
Pros: "They had a funny safety video"
Cons: "The flight was delayed by an hour. Not only did this mean that I didn't have a chance to rest in Hamburg, it also meant that I had to sprint to get my connecting flight which was on the other side of a huge U shaped airport."
Pros: "Got a free cup of orange juice"
Cons: "Was just a bit tired and irritable from the delayed flight before."
Pros: "I was able to get home the next day rerouted with Lufthansa and they did provide a hotel and gave us a 15$ voucher."
Cons: "Missed an important day of work. Sat in the airport for 5 hours with little to no comunication from staff. They would constantly tell us they will make an announcement in 5 minutes but never had. JFK Terminal 1 is very unconfortable so that made the stay worse. The problem I had was with the fact that they could not tell us straight we are not going to fly."
Cons: "The crew didn't bother to announce that we would have a delay at take off and at landing. The food?... nothing good to say. It's been years since I've eaten a meal on a passenger plane."
Pros: "A very full flight that was managed well. Staff were accommodating and pleasant."
Cons: "I am not a fan of spicy food when flying so the snack item did not work for me. The more interesting international films were not available with English subtitles."
Pros: "Fast Boarding"
Cons: "Was waiting for a lagguage over 30min at Tegel airport"
Pros: "Very nice people in the crew. Excellent entertainment equipment."
Cons: "Chairs rather uncomfortable when upright in economy."
Cons: "Everything is fine"
Pros: "On time Polite crew They gave an "express pass" for people with short connection"
Cons: "I would like a survey about my experience flying FROM JFK TO MONROVIA on Dec. 5 & 6! I have decided that this was my last voluntary flying experience with Brussels Airlines!"
Pros: "The extra leg room was very much worth it! Did the trip both ways. On the way to Europe we went standard economy and economy plus on the way home -- economy plus was much more comfortable over the long duration of the flight"
Cons: "The food remains mediocre at best in the economy cabin."
Pros: "Nice plane, seats, staff. I was told the regular economy seats did not recline. they do. I was able to upgrade on on leg to economy privlige and then it was much more roomy. The food was good for me : )"
Pros: "Pleasant staff, entertainment system is ok although a bit outdated."
Cons: "Our flight (operated by Air Canada) was delayed due to a control tower fire. Other flights seemed to have been delayed 1 or 2 hours, but ours was delayed 3.5 hours. That's not really the airline's fault, but it seems like they didn't want to communicate updates or give us any options for alternate flights. They also listed the delay at just under 3 hours, rather than the real 3.5 we were late leaving the gate (to avoid giving out vouchers, I suspect)."
Pros: "Nice plane, great entertainment unit. USB charging is nice. Food service was surprisingly good and the staff was very pleasant and helpful on the flight."
Cons: "Boarding from a connecting flight is a disaster. For some reason brussel's air didn't validate our passports at the first international flight. Everyone was expected to do it at the Brussels airport. This would be fine if they had a sign up explaining what to do, or even a basic queue set up. There were passengers for 3 flights mobbed around the check point in front of our gate with nothing resembling a line. Everyone was completely confused and crawling over each other. Add that to our delayed landing that put us on the tarmac, forcing us back through security and a huge walk away from the gate... We very nearly missed our flight! Please please please figure out a way to communicate to your passengers and get people into a proper queue!!!"
Cons: "they lost one of my carry on bags and haven't been found"
Cons: "I bought my flight 2 months before, and at the gate I was told I'm on stand by, after the check in agent already took my bag, and without any explanation. No one could tell me WHY I was all of a suddent on standby. The answer I got was "I don't know, that's just how it is in the system". Completely unacceptable and against airline policy. I will be filing an official complaint with Brussels Airlines."
Cons: "Required to pay even for a soft drink or juice."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Great food and nice crew. They had good tv shows."
Cons: "I don't have anything to complain about."
Pros: "Same crew was great"
Cons: "Same got all the way to the destination and had no luggage"
Cons: "Agents could b more organized to help reroute everyone. Instructions were not provided to collect our bags."
Pros: "The cabin was kept at proper temperature and humidity. The food was properly cooked. The staff treated customers properly. Overall a relaxing and easy flight."