Super flight. On time departure and arrival. Very good service. Luggage arrival at DXB was a little delayed but you can’t have everything the very best :)
the seat is quite narrow compared to others. entertainment and food were very good
The queue for checking for economy passengers was enormous! Only one desk open for economy faith s queue a mile long, whilst business and first class desks empty and unemployed. Will seriously consider changing to another next trip. Disappointed customer.
The plane seemed pretty old and the food was not good
Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service
The food was amazing on our flight. So many options for movies and shows to stay entertained for 12 hours.
A very disappointing flight on this Emirates business class. Staff were not efficient and service was not the e usual Emirates experience. Good was particularly bad with very dry chicken and drinks that I had to press call button before getting a drink as my food sat and continue to get cold.
I was not allowed to upgrade with miles whereas others were. That’s a pity
Everything was good but I think food choices could've been better
Emirates is usually on time, but not this trip. Also, during the flight the attendants disappear unless called upon. Very strange. I have watched the quality of Emirates service diminish over the last five years.
I have flown over 2million miles. Great flight but bizarre boarding process. They must have paged half the passengers to the desk for documentation check before boarding anyone. Overall great value.
Boarding was a madhouse. Airport staff was completely disinterested in communicating about the delays. Never again.
The flight itself was pleasant and on time. Crew was very good. However, breakfast food was barely acceptable. Unfortunately this satisfies the recent industry standards. I asked for a sandwich with ham (another choice was cheese), but received a sandwich with roast beef.
Delay rushed to the next plane and bags didn’t arrive in chicago
Agents helping disable person doesnt know connections to Poland and after 9 agents helping and 2hours ,we made it to proper terminal. Polish Dreamliner its Polish nightmare liner with so narrow seats and no room under front seat for bag and feet,in economy class.To upgrade, to higher standart cost an arm and leg ,even there are empty seats No good experience overall
The customer service rep on chat refused carrying golf set at no charge that is customary for LOT and others. I wanted yo carry just ONE club not even full set! Web check in was nightmare. Most horrible lounge at warsaw. To call it business class is a BIG exaggeration. Rude staff warsaw to nyc. Seats uncomfortable and not flat as is now customary. Bad content and entertainment system.
Boarding was impossible to navigate. Had mobility issues and a business class ticket, but still boarded almost at the end of the queue because there was absolutely no organization or assistance.
Boeng Dreamliner has so tiny seats, so even medium and smaller size people have not enough room to fill comfortable..
LOT airlines wasn't the best. They had trouble with boarding and they didn't have my information on file the right way. They change last minute details without us knowing and everything was a HOT MESS. Lot airlines also lost my baggae which was the carseat and haven't responded to any of my emails.
Lost my suitcase. And communication was poor. No offers of compensation for over 24 hour delay of bag
Not consistent with the food quality (I mean taste not freshness)
3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account
The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
Flight was late over a hour just like the first one. WiFi was down.
Old cabine without flat bed in business for a 12 hour flight is not acceptable
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
Je n'ai pas pû incliner mon siège et une des hôtesses ne comprenait pas ce que je disais. Je devais parler fort
My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.
The hard product, food, and service are far superior to their North American counterparts
I like the fact air Canada is on time The food you guys serve is not good
Upgraded to sit at the exit door so good leg room.
Very tight leg room and not a fan of the new policy on no free carry on luggage. Besides that, it was fine.
Flight delay, cancellation rescheduling and misdirected luggage which created some stress. It all worked out in the end.
The flight was delayed several times, however , they kept me well informed with enough advance warning that I had not left home yet
Sat on the tarmac with no ventilation for almost an hour, without a single word from the crew. Appalling. When Air Canada goes bankrupt, again, almost everyone in Canada will be cheering.
If you have checked the status of my booking you would have seen that it was cancelled. And the travelers insurance we purchased only covered $100 per ticket. So my overall experience with kayak and air canada is poor
The plane for my second flight was reassigned. We had to wait for them to get a different plane out of the hangar and call in a crew
Send me 20 dollars and i will do the survey. You survey people think we do things in life to do surveys.
It was swiss air flight and they were very helpful and kind
Boarding was weird. They boarded two flights at the same gate at the same time. So mass confusion for the non English/French speakers. So many people at such a small gate. Like every other part of this airport you have to walk miles between everything. Gate to plane was a 5 min walk :) several long flights so I was worried about my steps but ended up walking several miles here so worked out.
I never got to Lufthansa because of Air Canadas negligence.
The flight got delayed 3 hours from Montreal and we missed our connecting flight so it was a long journey
The service and food was excellent. The remote control for entertainment did not function properly.
All was good, except my USB charging did not work, so my phone got drained and I could not charge it. Same happened to my neighbour.
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
The plane (Mitsubishi CRJ) felt old, creaking and not very new. The crew was okay. Hot water provision was broken so hot beverages could't be served.
Not bad. We had preboarding tickets but the preboarding was badly managed. We lined up behind all the parents with little kids etc and when we got to the front of the line the attendant deliberately turned away from us and ignored us until I asked to be allowed to go to the gate. She started telling us that we had to wait until I told her we had preboarding then she let us through.
Everything well done and customer oriented There entertainment system is difficult to navigate
They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad
