Boarding was half an hour late and departure was 75 minutes late. The captain blamed the passengers for slow boarding, omitting their own responsibility for boarding late. For a 3.5 hour flight, we received a danish.
The onflight crew were wonderful! Only the wheelchair pusher was nastey, didn't let the helper to board together with the wheelchair traveler and didn't want to help him with his carryons. The crew onboard helped him!
Premium economy was great. Plenty of leg & elbow room. Delicious food.
DO NOT book with Kayak or a third party travel agent like Underpricers. You will regret it.
I have flown over 2million miles. Great flight but bizarre boarding process. They must have paged half the passengers to the desk for documentation check before boarding anyone. Overall great value.
The flight itself was pleasant and on time. Crew was very good. However, breakfast food was barely acceptable. Unfortunately this satisfies the recent industry standards. I asked for a sandwich with ham (another choice was cheese), but received a sandwich with roast beef.
Agents helping disable person doesnt know connections to Poland and after 9 agents helping and 2hours ,we made it to proper terminal. Polish Dreamliner its Polish nightmare liner with so narrow seats and no room under front seat for bag and feet,in economy class.To upgrade, to higher standart cost an arm and leg ,even there are empty seats No good experience overall
It was was okay but the seat was stiff and hard to sit on it!!
Boarding was impossible to navigate. Had mobility issues and a business class ticket, but still boarded almost at the end of the queue because there was absolutely no organization or assistance.
I didn't understand why I couldn't do a check-in at home
Terrible 12 hours delay Terrible We lost our suitcases No medication with us nothing
I like the fact air Canada is on time The food you guys serve is not good
Upgraded to sit at the exit door so good leg room.
Very tight leg room and not a fan of the new policy on no free carry on luggage. Besides that, it was fine.
Flight delay, cancellation rescheduling and misdirected luggage which created some stress. It all worked out in the end.
The flight was delayed several times, however , they kept me well informed with enough advance warning that I had not left home yet
Sat on the tarmac with no ventilation for almost an hour, without a single word from the crew. Appalling. When Air Canada goes bankrupt, again, almost everyone in Canada will be cheering.
If you have checked the status of my booking you would have seen that it was cancelled. And the travelers insurance we purchased only covered $100 per ticket. So my overall experience with kayak and air canada is poor
The plane for my second flight was reassigned. We had to wait for them to get a different plane out of the hangar and call in a crew
Send me 20 dollars and i will do the survey. You survey people think we do things in life to do surveys.
