I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
They only had vegetarian food left on the flight which I wasn’t happy about. I didn’t get any food to eat at all.
Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.
My husband required a wheelchair to get to the airplane and the service he received was exemplary. Thank you.
Internet on both flights was sketchy. Thus in flight entertainment was non- existent on MN - Balrimote leg.
crew was great, wifi was very poor could not even load a youtube video
WestJet was able to re-book us to the next available flight at no charge when air traffic controller staffing shortage delayed our inbound flight
Our flight was delayed for almost 2 hours resulting in a rush to connect to our next flight
I am a tall woman and could not move my legs enough to reach down under the seat in front of me to retrieve anything I put down there. I sat in both aisle and window seats and felt extremely cramped. In the aisle seat, if the stewardess was heavy, it was impossible to pass, and she would knock my arm shoulder and thigh every time she went by. If I can avoid it, I will not be flying this airline again.
We never had an experience they canceled the flight and they did not offer us an alternative flight. I had to book one on my own expense. They offered us food voucher and we could not use them at the airport it kept saying not attached to an existing flight. The people at the counter were rude and cold and they did not care about our situation
It took 30 minutes to check in with the Westjet rep. They didn’t have enough seats and she needed to make a call… I am always “randomly” selected to be checked at security. Their “randomly “ selection system may need some updating. They treat people like criminals. It is not appropriate behavior.
Get our, as a group, skis on time to their destination. Have more attendants checking people in. There was only one. The line was a block long :( . Also flight change with 5-hour delay
Found the seats very crowded—too close together ! And waited a long time for our luggage All staff at both ends were excellent!!!
Flight left on time. Crew was polite and helpful. Flight arrived early at destination. Had some trouble with in-flight entertainment system (not built in to seat-back) but found a work-around. Good experience.
As usual, terrible. Delayed flight, missed connection and wasted hours at the airport. The only reason I use this airline is because of limited options.
My flight got delayed 5 times and then got cancelled eventually, I had to get a hotel and uber and pay for food for an extra night without any plans. It was a horrible experience, instead of Air Canada, I was flying with United .
I had a nice flight with free wifi. So I was able to message family members and stream music during my flight, which made the trip go by fast. I also enjoyed flying on there Airbus A220. The plane looked very new and it also got up to speed fast down the runway and didn't need much runway to get airborne.
nothing exceptional and like other airlines food becoming smaller in size...
Lynda was rude and unhelpful. We asked for tea wiht a slice of lemon. She served us Coffee instead. When we spoke to her she made it seem as if we were lying. I asked if she would like to taste it and see - her reply was I don’t need to be rude. After this incident we were treated with subpar service for all beverages and food items after. We’re were purposely left out when they did garbage collection.
They lost my checked in luggage, why do I pay for my cargo not arriving at the same destination as me?
Overall good experience. The flight from Toronto to Denver does not have entertainment - movies to watch.
Not enough electronic outlets for charging in the Air Canada waiting to board area but the Most important thing….the plane was booked to only 40% capacity and my row of 2 other seats were empty. My row happened to be one of the few rows that did NOT have raising arm rests. The flight attendant made effort to seat me in a different row. I needed wheelchair assistance due to a cyst on my knee and struggled to move from seat to seat to get to the row. Those 2 empty seats tormented me the entire 15+ hour flight as I had to be upright the entire flight and was not able to elevate my knee. Lots of other passengers were laying down due to the arm rest being able to retract. It is a shame that he couldn’t be gracious and find a row that I could move to.
Crew was pleasant and efficient. The speaker system for instructions was hard to understand
