Timeliness seems to be optional. Flight was 30 min late despite not coming from anywhere else prior. Information on flight status boards in the airport continued to show “on time” despite being passed the time it should have left.
It took almost 4 hours to collect the luggage from the belt in Lagos. Really pathetic. Flight attendents from Dubai to Lagos were very busy and were not responding at all.
in today's time, an airline like emirates didnt serve drinks as requested, Excuse was full flight.
Super flight. On time departure and arrival. Very good service. Luggage arrival at DXB was a little delayed but you can’t have everything the very best :)
The plane seemed pretty old and the food was not good
Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service
The food was amazing on our flight. So many options for movies and shows to stay entertained for 12 hours.
I was not allowed to upgrade with miles whereas others were. That’s a pity
Everything was good but I think food choices could've been better
The entertainment selections are amazing. But the live TV is sometimes spotty. If you’re going to have it, then have it. If you can’t make it consistent, then, perhaps it’s better not to have it. The crew are always cordial when approached, but they seem to do the minimum and sit around, talking to each other in the back of the plane during the flight. I realize that delays are not always predictable, but I missed my flight in Dubai because we left 90 minutes late from Washington. I will say that Emirates took very good care of me in Dubai. But I would rather not be delayed.
Very disappointed to not have lounge access The shorter flight seats were uncomfortable
No entertainment except on app. No outlets working to charge. Good service
excellent, the staff was kind and the boarding process was with no issues or hassle
More leg space than other flights, but felt like *maybe* narrower seats?
My baggage was not boarded and is still missing. I was only carring one piece of luggage and that is misplaced now I am stuck at mumbai without luggage. I had an onward journey from here
In Colombo when I-drop my baggage Sri Lanka air line crew not polite way talk very rude
I had a terrible experience checking in at the airport for my flight. I booked my ticket initially through Kayak while it was promoted as a ticket that offers a carry on and 2 suit cases. (I have a screen shot as a proof of it) I selected it to buy three tickets and paid online. Couple of minutes later airfare assist which is the OTA offering the ticket called me saying My card declined. So I used a different card that went through. I was surprised that they increased the price ticket by a $167. They said the ticket no longer exists and because my card declined I had to buy a new one. So I did. The day my family and I were traveling I could not check in and when I went to the airport I was shocked to be told my ticket had no bags allowed and must pay $200 per bag for three people 6 bags mean I have to pay $1200. I called the travel agency as I feel I was scammed the confirmation didn’t say anything about the bags and they never told me the new ticket doesn’t not include any bag so they changed it after I selected it on your app without informing me. Very sneaky. The travel agency said they will reimburse me only for one bag person. Which means I still paid $600 I still feel very disappointed to pay such an expense. I have always used Kayak to buy my flight tickets and telling everyone how good your rates and app are however after this I feel I was mislead and paid more for something I should not have to. You allowing such an agency on your platform will surely hurt your reputation and level of integrity. I have all the proofs from the screen shot to the confirmation email from them, the or email offering to reimburse o e bag per person and the $1200 bag fees receipts that I paid on the desk. I must be refund the full amount and I look forward to your response.
Extremely bad food, they never gave our bags in time, the online check-in did not let us check in because we had Indian OCI not sure why we were given the option to check in then, because we couldn’t check in online we had to go in person and we were not able to change our seats and sit with our family
Long way to improve. Toilets not working. Bad handling when flight was canceled
Dear Etihad Airways Customer Service, I hope this message finds you well. I am writing to express my deep disappointment with my recent flight experience on Etihad Airways, which took me from India to NYC via Abu Dhabi. My flight details are as follows: [Flight Number] on [Date]. My overall experience was marred by a series of significant issues that I believe warrant attention and improvement. These issues include: Bad Conditions of Washroom: The state of the washrooms on the flight was far from satisfactory. They were inadequately maintained and lacked the level of cleanliness one would expect during a long-haul journey. Seating Space and Comfort: The seating arrangement left much to be desired. The seats were cramped, uncomfortable, and the legroom was insufficient for such a long flight. The seats did not recline as expected, making the journey quite uncomfortable. Cabin Cleanliness: The cleanliness of the cabin, including seats and tray tables, was not up to par. The lack of cleanliness impacted the overall comfort and satisfaction of passengers. Excessive Noise: The flight was notably noisy, with disturbances and loud noises making it difficult to rest or concentrate. The noise levels were considerably disruptive. Food and Catering: The quality and variety of meals served on the flight left much to be desired. Furthermore, there were issues with accommodating dietary restrictions, which is crucial for passenger satisfaction. Hygiene and Sanitary Facilities: The condition of the restrooms was subpar, and essential hygiene supplies were not adequately provided. This falls short of expectations for a long-haul journey. Overall Experience: Regrettably, the combination of these issues significantly affected my overall experience during this long flight, making it far from the comfortable and enjoyable journey I had anticipated. I understand that maintaining high standards on long-haul flights can be challenging, but I believe it's vital to bring these concerns to your attention in the hope that they can be addressed and improved upon in the future. As a loyal Etihad Airways customer, I had higher expectations for my journey. I kindly request that you take these issues into consideration and work towards enhancing the overall passenger experience on similar routes. Your attention to these matters is greatly appreciated. Thank you for your time and understanding.
Terrible 12 hours delay Terrible We lost our suitcases No medication with us nothing
I like the fact air Canada is on time The food you guys serve is not good
Upgraded to sit at the exit door so good leg room.
Very tight leg room and not a fan of the new policy on no free carry on luggage. Besides that, it was fine.
Flight delay, cancellation rescheduling and misdirected luggage which created some stress. It all worked out in the end.
The flight was delayed several times, however , they kept me well informed with enough advance warning that I had not left home yet
Sat on the tarmac with no ventilation for almost an hour, without a single word from the crew. Appalling. When Air Canada goes bankrupt, again, almost everyone in Canada will be cheering.
If you have checked the status of my booking you would have seen that it was cancelled. And the travelers insurance we purchased only covered $100 per ticket. So my overall experience with kayak and air canada is poor
The plane for my second flight was reassigned. We had to wait for them to get a different plane out of the hangar and call in a crew
Send me 20 dollars and i will do the survey. You survey people think we do things in life to do surveys.
