I gate checked my carry on bag. Upon deboarding the luggage was on the top shelf of a cart since we didn't have a jet way. I asked the man standing by the cart if he could help me get it off. He told me that i could get it off myself. I'm 72 yrs old. A little help would of been appreciated.
Pros: "Boarding was simple."
Cons: "Seat was trash."
Cons: "Really felt happy on time touch down nice journey with delta"
Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Cons: "I’d prefer more a la carte food options rather than only boxes of stuff that include 3 things I don’t want."
Pros: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Cons: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Cons: "Unacceptable delays"
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"
Pros: "Great service!"
Cons: "Waited in the runway and then taxied forever"
Pros: "Quick flight"
Pros: "Staff were very good."
Cons: "We had an infant and in order to get a meal for the baby one of our paid seats did not get a meal. Very unsatisfactory for first class. The toddler meal provided was terrible. Stale bread, cheese on the sandwich was so bad the baby wouldn't eat it, and he eats almost everything. It was the first food I have seen him refuse to eat."
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Pros: "Excellent gate personnel, spacious and clean plane"
Cons: "Some crew members were a bit curt"
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Clean plane with nice navigable entertainment."
Cons: "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "Please see above. Sherry was amazing"
Cons: "Plane was small and older but it was a short flight"
Cons: "App did not work for entertainment."
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Pros: "The snack was nice."
Pros: "Staff. Beautiful excellent"
Cons: "Need more food"
Pros: "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
Cons: "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
Cons: "Temperature was too cold"
Pros: "Online app to watch movies made the trip fly by. Pun intended"
Pros: "Boarding was good, crew was friendly and we were on time."
Pros: "The flight trip coming to an end."
Cons: "Boarding is inefficient. Attendants were friendly but not attentive. The entertainment system was malfunctioning. This was not a pleasant experience."
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Pros: "The plane was not so new or good"
Cons: "The plane and the atention"
Pros: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Cons: "Board the back of the plane first"
Pros: "On board crew was helpful and polite considwring our circumstances."
Cons: "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
Cons: "It enough leg room and I am not tall. I'm 5'5""
Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Pros: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Cons: "Time between connection should be 2+ hours"
Cons: "You guys lied to us , you said I was getting first class flys , and it didn't happen . I'm really disappointed and I would never again get a flight with you guys!"
Cons: "Tiny seats with limited legroom. No entertainment provided."
Cons: "Because of Boeing disaster did not go to Halifax but were sent by Westjet to TO and then on with Air France. Boarding areas in TO are a long way away (lot of walking) and customs in TO is frustrating and takes a long time."
Pros: "Pleasant staff"
Cons: "People get shocked from the rush of air soon after they board and close their air knobs overhead. The cabin was filled with lots of new bodies that had different ordour and perfume that it was good to have a strong ventilation but due to the strong air flow... Perhaps tell ppl to keep it open."
Pros: "The food was good and the crew were friendly."
Cons: "We could have used more legroom between the seats."
Cons: "Always delays with this airline, hope their service improves now they have been bought out by Air Canada. Staff need training on how to deal with their delays, rather than the "I know as much as you" answer. Their staff have always pleaded blind ignorance when disruptions occur. AVOID."
Pros: "Great crew, very accommodating for a small and short flight"
Cons: "Total rip off. I won't be flying West Jet again if it can be avoided"
Pros: "Yes, the crew was very good."
Cons: "It would have been nice to have coffee on the flight. All they had to offer was a snack and a glass of water."
Pros: "Staff was lazy"
Cons: "Horrible check in Rude Not sure if I’ll fly WestJet Luggage was wet when it arrived Luggage took forever to come to terminal"
Cons: "More water and a tv like air Canada"
Pros: "Entertainment was excellent"
Cons: "The airport staff was horrendous."
Pros: "noone booked in the seat beside me allowed for more room."
Cons: "food (ran out of items I wanted) seats are mediocre no entertainment stewardess forgot my cream for the coffee - too busy chatting with another passenger."
Pros: "Quick, easy, comfortable. No complaints"
Pros: "Easy boarding and checkin."
Cons: "Entertainment doesn't work on laptop - only on phone or tablet. Westjet seating is tight."
Pros: "The crew was great overal. Great sport and attitude with humor."
Cons: "The flight in Ottawa was delayed twice which made me change my plans twice. The plane was also a little cold heading to Toronto. Otherwise the help from Paul getting checked in was fantastic. He made the bad situation of a delay worth it just talking with him and apologizing for the delay with true empathy . Thank you Paul"
Pros: "Friendly crew"
Cons: "That westjet q400 is an awful aircraft with terrible slimline seats"
Pros: "Crew and staff are pleasant."
Cons: "There was a typo in my reservation (either a WJ problem or a Kayak problem). As a result I couldn't do an online checkin and ended up getting a middle seat at the airport."
Pros: "counter staff were friendly, courteous. helpful. Flight staff were friendly."
Cons: "prop- jet was loud & bumpy while on the ground at takeoff"
Pros: "Flight crew remained jovial and pleasant despite the many issues."
Cons: "Mis messaging and changing/non factual information as the flight status changed. I had personal issues ongoing which resulted in a flight change, and having to go back to security multiple times, which would have all been easier if I had been told that I didn't have to run like a mad woman through the airport as the flight was already determined to be significantly delayed. West Jet tried......they just don't see to be able to know anything."
Pros: "The staff are friendly and efficient"
Cons: "The plane is cramped and a noisey propeller model."
Pros: "The friendliness, the options through the app with movies etc"
Cons: "Need more leg room on board"
Pros: "This leg of the travelling was fine. I know I got fleeced on the price of the round trip to go home for a funeral but didn't realize just how bad until my seatmate told me he paid a third of what I did. Note to self: Don't ask the traveller next to you how much they paid for their ticket..."
Cons: "No in flight entertainment unless you download their app, however there was no signs or announcements to warn passengers of this. Flight was delayed and they lost my baggage even though it was a direct flight. Not impressed."
Pros: "I went through customs and then walked via escalators and moving walk ways to b4. It took me almost a hour. I was the last to board I am sure And had to collect my own luggage and take it from one point to another. I am 70. thank god, when I got on the plane I sat in 3a and was offered a free glass of wine. halleluya. I was exhausted Toronto airport is always a nightmare. I travel a lot and will avoid this airport if I can. I do like West jet but Delta /west jet connection means I have to take my bag from one place to another and I walked miles and could have missed my flight. I am tired. I am going to bed"
Pros: "Korean air is very efficient."
Cons: "We had to rent a car to get to Ottawa because West Jet had cancelled all their flights due to weather. All Air Canada flights were operating. We waited in line for 2 hours at the airport for West Jet to tell us that we needed to call them regarding a refund. We called them and were on hold for an hour and 45 minutes. Then we were told we had to call the travel agent...we on hold for 2 hours. We then called Korean air and they told us they couldn’t contact West Jet-no one knew what the value of the flight from Toronto to Ottawa was. We were only provided with a refund of $4 (for the taxes) when it cost us $280 to rent a car to get to Ottawa. I will never book a flight with West Jet again."
Cons: "Boarding outside with no notice or warning"
Cons: "Our hour-long flight home from Toronto to Ottawa was delayed by two days. WestJet provided a hotel voucher and food vouchers for one day but refused to refund us for a car rental that would get us home in time. While we made our own way home, we were emailed to say that our flight home was delayed twice more."
Pros: "I liked the friendliness of the crew and how accommodating they were of me and of their guests!"
Cons: "There was quite a delay on my flight and I didn’t get an email to let me know there was a delay. Because I happened to go to check in earlier, I happened to noticed the delay. I wasn’t happy about not getting an email. I called West Jet to find out about the delay and it took approximately an hour to speak to someone. When I did, the delay was explained as weather related and the reason for not getting an email was because they hadn’t gotten to it yet I believe. I wasn’t happy with that as a reply. The flight was then delayed again by several minutes. I would have appreciated some form of compensation as I was going to get a lift home from the airport and ended up having to pay for a taxi as I was coming in so late. In all other flights, I know west jet to be quite an accommodating airline. The crew was great, I simply didn’t appreciate how the delay was handled."
Pros: "Got a window seat Good deal on price from kayak"
Cons: "Delayed by 2 hrs Lost my luggage and no word on when it will be returned Never told us about why delayed"
Cons: "Didn't fly on the day I was supposed to fly due to delays. I had to figure out for myself that I wasn't going to make my connection and thus I went back home. We agreed to itinerary for the next day that had a 2+ hour wait at la Guardia and yet I still almost missed the N.Y. to Tampa flight due to delays out of toronto. Had to sprint from one terminal to the other. In Toronto we sat on the tarmac for 90 mins, and this was after dealing with security and other issues with checkin before i even got on the plane. For example, it was difficult to explain that i had already paid for my checked bag the day before. As a result I never got a chance to eat the entire day. And then my bag didn't get to Tampa until later that night anyways. Although the individual staff members were all very nice, there were institutional flaws that made two days very frustrating. I have some sort of debilitating delay on more than half my flights over the last few years, and rarely is there ever an explanation or compensation."
Pros: "Kayak was great to book through. Very simple. Plane ride there was great."
Cons: "Plane ride home wasn't good due to the airplane propellers being louder then usual and noisy, a little unsettling."
Pros: "Friendly people+ great service"
Pros: "It was on time. Quick to board."
Cons: "I’m used to entertainment."
Pros: "Friendly crew"
Cons: "Entertainment selection is lacking."
Pros: "Quick, efficient and funny friendly staff"
Cons: "Delays Boarding: boarding from both doors: back door and front door, but no direction from the crew to anyone. Ended up with passengers trying to get in the front from the back and passengers trying to get to the back from the front. This created another extra 15 minutes delay when everyone were stuck in the middle...The rest of the passengers waited outside in Canadian winter cold. On a flight already late."
Pros: "Short flight"
Pros: "I like that I got the plus seat for no extra charge."
Pros: "Flight attendants were polite and helpful."
Cons: "Multiple delays totalling up to 2.5 hours but only updated 15 minutes as it reached the time of take off. Minimal heads up prior"
Pros: "The airline attendants were very friendly"
Pros: "Flight staff"
Cons: "Had to disembark. So left and arrived much later than planned."
Cons: "Our flight was delayed. However it was not really within their control."
Pros: "Always on time and arrived early"
Cons: "Better snacks like porter"
Cons: "No entertain system"
Cons: "Same comment as the previous flight ref movies. I wont take Westjet again on a long flight without movie screens. Not all old people have Iphones or laptop computers. Mike C."
Pros: "The gate and air crew were very friendly. Flight right on time."
Cons: "Not much legroom."
Cons: "Flight was delayed, crew in general was disorganized, most usb charging ports weren’t working, touchscreen is very outdated"
Pros: "The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for"
Cons: "The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!"
Pros: "The crew was nice."
Cons: "Everything is too cramped. The sound on the entertainment unit is terrible."
Pros: "Nothing good to say for this flights overall."
Cons: "Spent over two hours on the plane/tarmac waiting for take off. Air Canada sucks."
Pros: "On time, smooth flight, good movie choices"
Cons: "Cramped seating"
Pros: "The few were friendly."
Cons: "The food selection was poor."
Pros: "Not a thing"
Cons: "The fact I didn't even make it to my destination. Not one person working for Air Canada gave me the impression they knew what was going on. They certainly didn't apologize for ruining my vacation and they did not try to do a single thing to help us make our flight or make the disappointment of missing it any better."
Pros: "Entertainment options"
Cons: "My wife’s screen did not work. The pitch between the seats was too narrow for a transatlantic flight. Older plane that needed to be cleaned and updated."
Cons: "The crew was grumpy and unhelpful."
Pros: "Smooth as you like"
Cons: "See above - seats worn out, entertainment worn out, Crew battling old tired aircraft. Massively overpriced. Bring on WestJet direct to Ottawa."
Pros: "Food served was excellent"
Cons: "The TV screens are very dark and hard to see"
Pros: "Super easy flight with no hiccups"
Pros: "The seat beside me was vacant, so I had extra room."
Cons: "Flights in the late evening from Toronto to Ottawa always seem to be delayed. We spent a lot of time boarding, and a lot of time de-icing before take off. There would have been plenty of time to serve refreshments during de-icing. But refreshments and dismemberment of ear phones only began once the plane was airborne. There was not enough time to service all the passengers at that point. I'm not sure why Air Canada cannot at least give you ear phones when boarding. And why cannot refreshments be served during de-icing?"
Pros: "Air Canada is fantastic. Will never use air india."
Cons: "I liked everything about AirCanada and nothing about Airindia."
Pros: "First flight comfortable fast clean aircraft Second flight older plane small not as clean"
Cons: "Air canada has a problem at every arrival gate each time we landed there was no sttebdebt st the gate and so we sat on the tarmac fir a while while they awIted somebody to come and drive the Jetway to allow us to park and deplane This happened all three times"
Cons: "Air Canada is just worse and worse"
Pros: "the cew was nice"
Cons: "The terminal had no food options at all when we were in a very delayed flight and hungry. We were not given seats ahead of time and therefore were assigned the last row which was very uncomfortable and could not recline. No one was at the desk to help with the seats for a Very long time. The boarding process was not good."
Pros: "The staff were very friendly."
Cons: "Some of the equipment on the airplane didn't work. TV monitors."
Pros: "Wasn't too late. Plane seemed clean."
Cons: "Seated beside a young child with behavioral problems. Father mostly slept. Child stood on seat and jumped up and down, crawled under seats, threw ipad on my foot repeatedly, spilled his drink all over himself and his seat, screamed whenever his seat belt had to go on or his table top couldn't be down. At one point, the dad lost his temper, swore at the child, and covered him with a blanket in a big screaming match before doing up his seat belt--I was afraid he had smothered him but it had the effect of calming him down. No attendant even tried to intervene apart from asking "can I see your kid's boarding pass?" People should have to disclose when they are travelling with a child with severe behavioural problems and attendants should rescue anyone forced to sit beside one or at least make the parent care for the child. Also, a minimum of crackers or pretzels would be nice with drink on 5-hour flight. The entertainment system wasn't operating correctly and kept having to be reset by crew or reset itself. And, after first class etc. board, why don't they board the people at the back of the plane first, not the ones at the front? It took forever because people in front zones hadn't settled into their seats before people from the back zones tried to board."
Pros: "Pretty routine"
Cons: "Long delay, but weather dictated this."
Pros: "Air Canada you suck. Told us that our flight wouldn't leave before we boarded as the computer system was down country wide. We still stood in like for an hour and hey could have manually checked us in as they did others. We were promised no planes would leave and when we got to the gate our plane was pulling away leaving 10 of us to scramble to find another flight. Customer service argued with me saying no flights were going to Ottawa and my Kayak app told me otherwise. Thanks for making my flight home for a funeral that much more stressful and having my family wait 4 hours risking all of our lives with freezing rain drive home."
Cons: "too hot in cabin missing brewage onboard"
Pros: "I think cost me without needing to go back and forth"
Pros: "Pathetic delay time that was not weather related, they should have had another plane. I will not say that I will never fly Air Canada again just because departure time may leave me no choice but given a choice that suits my travel schedule it will not be them."
Pros: "unfortunately, not much."
Cons: "The check in was a mess. Ticket counters were scattered, three flights going to Canada and no one was directing the lines. People in line were shouting at each other and getting angry. Took two hours to check in.....had to run to catch flight and I was there two hours before boarding time."
Pros: "Everything, good food, good people, good times"
Pros: "same as above"
Cons: "same as above"
Pros: "Seats were pretty comfy, snack provided even though the flight was short"
Cons: "Cabin could have been a little cleaner before boarding"
Pros: "good overall...so MUCH BETTER THAN Air Canada rouge service we took from Ottawa to Venice. Rouge service is very poor!!"
Pros: "Cleanliness, crew (in general)."
Cons: "Problems with entertainment system sound seem to be a recurring problem aboard aircrafts - the jacks seem to be in bad shape in most, whether for the provided eraphones or those brought on board."
Pros: "Air Canada is not a goo Air Lines for customer service."
Cons: "I do not like there customer service policy."
Pros: "Same as anove"
Pros: "Service was poor. Attitude was less than enthusiastic."
Cons: "5 hours late with no info"
Cons: "Mechanical problems and missed flight to Milan. Then next day flight to Milan delayed. Air canada put us up in cheep hotel with minimal food vouchers."
Pros: "It was great"
Cons: "My "window" seat was beside a wall. So i actually didn't even have a wi dow seat, not really."
Pros: "They were able to put me on standby for the next flight and I made it on. I would have been upset if had to wait for the last flight at 10:55pm. I understand this is not always in the airports control."
Cons: "My flight from Montreal to Ottawa was canceled and I almost had a panic attack. I was flying alone for the first time."
Cons: "Movies and audio lacked currency, simply old and little variety."
Pros: "I arrived early and was able to change my flight to an earlier one."
Cons: "The air hostess/stewardess was surly...and looked like she hadn't slept.."
Pros: "We left and arrived early, the seat was surprisingly comfortable (it helped that there were lots of empty seats, including next to me), my full-size carry-on fit easily in the overhead bin, despite it being a small plane, the in-flight entertainment was always on and pretty good... everything went well."
Cons: "Only the things I've grown to expect on any domestic service (e.g., no food)."
Pros: "Great service on a quick flight"
Pros: "Space and meals"
Pros: "The fact that I was rebooked immediately to my new flight AC-DC 705 at 8:50 am by two wonderful ladies at La guardia airport who comforted then boarded me unto a flight due to the fact that I missed my original flight. This occured due to the Airport being Unorganized! As I had checked in well before 3 hours and was on time for my original flight at 8:30 am."
Cons: "The airport was extremely packed, Unorganized and not well staffed. What I hated is that when I arrived at my original gate A7 the gentleman who boarded my original flight was unprofessional, rude, basically ignored me and said "You missed your flight !" Not even taking the time to listen to my situation or guide me in my next steps of acquiring a new flight to go to my classes and home in Toronto!"
Pros: "Everything but the size of the in-flight seats"
Cons: "Seats way too small and uncomfortable."
Pros: "In flight entertainment was nice."
Cons: "Both legs of the flight were delayed but there was no staff at the gate and no messages on the board to tell us that the flight was delayed. When someone finally showed up the information was not accurate and the app showed inaccurate times as well. I overheard a flight crew deadheading give an update on departure times for it. When I was able to stand in line and ask what was happening I was told they would rebook connections when we landed. The announcement finally came after everyone cleared the line. I've been flying 4-5 times a year for about 20 years and never had such bad communication."
Pros: "Crew professional. Flight on time and clean"
Cons: "Seating room was horrible. My knees hit the seat on front of me, fortunately the gentleman sitting there did not try to recline. Seat very narrow As well as isle. Controls for monitor in seat back on arm rest and I kept activating it accidentally while trying to nap which was annoying. I’m 6’1” and 190 pounds so am not what I’d consider oversized but I’ve not been this uncomfortable on a flight in many years. Will make a note to avoid this line and plane in the future"
Cons: "Drop-off bagage agent made me line up to get a new baggage tag even though my luggage had been checked up to my destination via COPA Airlines. A United Airlines check-in agent told me that the baggage agents don’t work for the airline therefore didn’t know what to do. These people need add training."
Pros: "Our flight attendant was the best!"
Cons: "The weather."
Pros: "The pilot tried to make up lost time in the air."
Cons: "Due to regulations, our crew had to delay our flight 39 min. This was done the night before. There was no way we were going to make our connecting flight, but no one from United seemed to care. The crew from milwaukee to Houston was rude and unhelpful."
Pros: "Departed / arrived on time, clean, good snack options."
Pros: "Everything was fantastic except I was a little squished; but I suppose that is to be expected on the economy flight. We did land later than expected but it ended up being just fine and I was able to connect to my next flight."
Pros: "the crew was great."
Cons: "quick flight. comfortable seats. lots of leg room"
Pros: "It was fast"
Cons: "Nothing to complain about"
Pros: "Nothing - missed flight because of bad info from Kayal"
Cons: "Loss of day's vacation - hotel bill, rental car cost and missed concert - all in about $400 lost."
Cons: "La persona que me atendió para abordar y segundo avión con destino a Puerto Rico era una mujer desagradable mal educada trataba mal a toda persona que le estába. Verificando el boarding pass Verguenza me dio que fuera boricua"
Pros: "The crew went above and beyond on this flight. They were continously carrying around juice for us and constantly making sure we were all comfortable. The movies and TV shows were free if you had the united app.overall it was a amazing flight!"
Cons: "Couldn't get direct tv yo work"
Cons: "Super delayed. 4 hours plus for a less than 2 hour flight. Unacceptable. Arrival at 3:15 am vs 11 pm."
Pros: "Everyone was so very helpful."
Pros: "Nothing stood out."
Cons: "having to wait for the flight crew"
Pros: "Nothing. Horrible experience all around. Didn't get home till midnight"
Cons: "Kayak sent me a push notification saying flight was delayed. Arrived at airport, it was scheduled for on time. Airline wouldn't let me or my bag on the flight meaning I had to wait in the airport for 4 hours until the next flight out."
Pros: "I really liked the price for the exact time I wanted to travel!"
Cons: "A bit cramped."
Pros: "Service and comfortable seat"
Cons: "100 dollar baggage fee"
Cons: "Flight from mke to Chicago was delayed so long I missed my connecting flight to charlotte. U had to spend the night in ohare airport. Very unhappy with United airlines."
Pros: "I got a window seat"
Cons: "Chair didnt recline"
Cons: "It was cancelled no email no text no call thanks"
Pros: "I got a fair price ticket and plane wasn't dirty ."
Cons: "I was delayed for 6 hrs"
Pros: "I cancelled that flight... Hope my refund is coming soon"
Pros: "Although it was s bit bumpy bcs of the weather, we had the wind with us and we arrived about 30 minutes early."
Pros: "It was a small plane and it made up for some lost time in the delayed departure. The one air stewardess was also nice."
Cons: "Waiting for hand luggage on arrival slowed me down to catch my connecting flight. The flight was delayed to start with."
Pros: "Fast boarding. Flights were on time."
Cons: "Very cramped seating in the back of the plane."
Pros: "The staff was efficient, funny, friendly and honest. Smooth landing and good service. Thank you!"
Pros: "The crew was nice"
Cons: "It wasn't on time to board"
Cons: "Less than friendly staff at the desk. The gate was changed on us and again no United app updates or texts until much later."
Pros: "Smooth ride, professional and friendly crew"
Cons: "Wish the cup "holders" in the tray were deeper"
Cons: "United would not put my bags on despite being at the counter 40 minutes before the flight. Then they put me on stand by for 6 hours during which time they lost my bags and ultimately not having a seat for me."
Cons: "Need water offered free"
Cons: "Plane 2.5 hours late"
Pros: "Flight itself was fine"
Cons: "3 hour delay taking off"
Pros: "Quick and efficient"
Cons: "Very small and hard to sleep if you are a tall human. Ended up with neck ache"
Cons: "Everything. I had a very tight schedule to visit my friends in canada. What was supposed to be a quick flight turned into almost 24 hours of travel and ariving 12 hours late. I was lucky to have 3 days in with my friends now i only have 2. Not to mention what was supposed to be an inexpensive trip turned i to an expensive one when you are forced to eat airport food after being constantly re routed. I bought my ticket based on ariving to ottawa in the morning this however was not the case. I will be seeking a refund."
Cons: "Emergency landing with no power in flightn"
Pros: "Agents checking baggage were unbelievably slow. Good thing there wasn't a long line."
Pros: "The crew was great. I don't know how to make the stars increase."
Cons: "Arrival times were accurate. Crew friendly and helpful. Freight was good."
Pros: "The Flight attendant and pilot were beyond helpful and apologetic about the delay, The customer service rep in Denver was great."
Cons: "Because of a 2+ hour delay in Milwaukee we missed our connecting flight in Denver to Medford and had to stay overnight. Sitting in isle 1 was uncomfortable and it was a pain not having immediate access to my purse because I had to stow it for take off and landing."
Pros: "Awesome flight , great crew, couldn't ask for better"
Pros: "Very smooth and speedy flight, arrived early!"
Pros: "The timing of the flight for Tuesday night was right I don't have that much delays !!!"
Cons: "Flight attendant was over worked. Flight was delayed. Small carry-on compartments"
Cons: "The delays and poor customer service."