The delays were never ending and we were never properly informed as to why. 1st and 2nd delay were handled well, but by the time we received our 7th delay, and then subsequently asked to willingly get bumped, it turned into one of the worst flying situations of my life. I didn’t get home until 2am which is roughly 5 hours later than originally planned.
Took 3 hours to check in and drop off our suitcases. Half of the passengers were still in line by boarding time. The computer systems and staff were very slow. Staff were also disorganized and kept allowing later flights to skip lines. Suitcases were piling on that several other passengers didn't get their suitcases. Then, we were sitting in the plane for 2 hours and were told that the flight was overbooked. We missed our connecting flight and had to fly the following day but with a stop over. Good thing ONE WestJet customer rep was pleasant and actually knew how to do her job when we wanted to rebook to a direct flight. Thank you to Kim at Toronto airport. Terrible experience at PUJ. Won't go back to Dominican Republic.
The check in was quick but the counter person didn’t inform me that the flight was delayed. I was also not informed of the boarding gate. When the plane landed there was a mixup at the gate with the ramp crew which delayed the flight further. All in all the experience didn’t meet the standard I’ve come to expect from WestJet
Counter representative refused to check my luggage despite paying for it in advance
There is no snack and nit much that would be considered gluten free in yiur food selections. One of your snacks should be a gluten free cookie or small bar etc. maybe it was me but I didn’t see any free movies just internet connection and YouTube .
No internet, not even westjet connect makes for a boring flight
Good, a bit cramped in the seat as my neighbour was a bit large
From vancouver go calgary nd vice vetsa fligjt was delayed
This flight was better than the first. Two of the flight attendants were wonderful at supporting m through nausea and vomiting through the flight. No tv, no food, very interesting. I’ve never paid for wifi (just the $3 chatting) until these 2 flights. This experience has changed my opinion on layovers. Idk if I’ll ever do one again
Not the greatest experience everything was pretty mediocre. My seat was by the washroom in the aisle and was not located well as everyone past each other people were right in my seat and space.
First time flier on Air Canada and absolutely loved it. Everything was so clean. Friendly staff. Easy boarding.
Planes arriving on time would be better. Apparently flights are delayed almost all the time, making your connection impossible then having to rebook on another flight at another time. There is no regard for customers who need to travel somewhere at a certain time. Connection flights are not held by the same airline, even though they know the plane can get there within 30 minutes or less. Airline staff is amazing, but the excuses Air Canada gives for delays is not truthful. Some messages will say mechanical problems and the next message for the same plane will say air traffic control issues. So what is true? They don't need to refund anyone if they use these two excuses. So if travel from B.C. to Montreal with delays like this is common, I will consider not flying there anymore. When we missed our connecting flight, the next flight had one seat (4.5 hours later) and the next flight was a red eye at 10:45. Big difference from our 12:15 initial flight.
The food was awful. It had more than 2 hours delay. It was too expensive
The floor plan on the website indicated I was selecting a seat at the front of the cabin with ample leg room. In fact, I was in the row behind it. I should have wondered when the seat was free to upgrade, but it meant I traded an aisle seat three rows back for a middle seat, which was quite cramped. The Internet didn't work and the live TV didn't work until the last half hour of the trip. On a night of World Cup soccer games, not good.
O’Hare is a joke of a decrepit old airport. The amount of times I’ve circled that stupid place in an airplane is ridiculous. Wait in the air for a runway, wait on the tarmac for a gate…give up on O’Hare as a hub already. It can’t handle air traffic on a warm, clear, June day
Screens not working; flight delay due to mechanical issues I tried to get information about food on flight — no information available
It was out first time flying Air Canada and it was ok, comfort-wise. I hope airlines are able to get a quiet room installed for young children flying. Screaming and crying the whole time in business class is quite unfortunate. That was the only thing that really messed up the experience.
Just fine, got me from point a to point b, nothing to complain about.
The staff were helpful with good relationships at all levels.- check in,in flight. BUT 1. The food provided was OK but inadequate supply. 2.in selecting my seat during the preboarding check in,I requested Change of seat which I did BUT without advice was charge $$ for this change!!
Cancel because of maintenance issues. rebooked next day and then the replacement plane 3 hours late.
