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ZRH - YYD

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Zurich (ZRH)
Smithers
Fri. 22/1
Fri. 29/1
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Top airline flying Zurich to Smithers

Scores according to KAYAK customer reviews

7.1
Air Canada
Overall score based on 24,775 reviews
7.3
Boarding
7.0
Comfort
7.7
Crew
6.9
Entertainment
6.5
Food
Airline reviews

Cons: "Vincent, the Director of Services ensured that this is the best flight I have ever had on AC’s Business Class"

Pros: "Good service and no delays"

Pros: "Electronic shades!"
Cons: "Timing of meals. The first meal was 2 hours after take off."

Cons: "Uncomfortable and small space for the travelers"

Cons: "The services and crews are great and meet the standard."

Pros: "Direct flight"
Cons: "No seat room and arm room and I am not a big person. I'll fly with Virgin next time and have a connection, merely for 14 hours of comfort."

Pros: "Vegetarian food needs lots of improvement"

Cons: "Rouge set up of the plane. Bring back air canada please"

Pros: "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
Cons: "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."

Cons: "seat pitch pretty tight."

Pros: "In-flight crew"
Cons: "Our luggage was trashed. Brand new luggage was broken with holes in the side and wheels missing. This was not cheap luggage this was 10 year warranty luggage but how do you collect on a warranty when you’re in a foreign country? So had to buy new luggage for the trip home. We’ll see if it survives their lame baggage handling."

Pros: "everything"
Cons: "few movies"

Cons: "Very cramped like sardine tin. Not enough flight info boards in airport and they were hard to read m"

Pros: "Same as above"
Cons: "Overall experience with kayak was too poor and I paid a fortune just to have my flight changed, spent 8 hours in Frankfurt transiting no advise from kayak and no way to contact kayak"

Pros: "Leg room seemed fine and at least we got food."

Pros: "Excellent service in business class: attentive, cordial, not intrusive."

Pros: "Friendly crew, modern aircraft"

Cons: "Food"

Cons: "We were told our flight was delayed due to weather, and then due to mechanics. The weather was fine in both new york and toronto those days, and other toronto flights left on time. we ended up being delayed 6 hours in the airport, and other flights still went out ahead of us. furthermore, because our flight was delayed, they didn't seem to prepare for the new departure time, and we were held up for almost an hour on the runway before being able to take off, and almost 30 minutes on the runway once we landed too. better planning and customer service needs to be required in these situations."

Pros: "The price for the flight was right. Nothing can be done about the seat size. Food was ok. Comfort of seats ok. Not easy to recline. The etertainment helped me fall asleep, a Good Thing. Crew was pleasant, helpful."
Cons: "Pearson Airport is a miserable experience for travelers. Security there is very badly managed. Long, long long lines of people waiting without reasons given, getting lost because signage is poor, unable to understand the English of the employees, weeping exhausted children and innumerable check points for showing documents. GET ORGANIZED, Canada!"

Pros: "Plane was the new Air Canada 787, so it was excellent. Comfortable business seats. Nice sleep"

Pros: "I was pleasantly surprised by the professionalism and friendliness of the AC information staff inside the gate area,especially when I was offered an earlier flight by almost two hours. The boarding process went smoothly. The flight crew was friendly, accommodating and efficient."

Cons: "Plane was too small with extra small overhead bin. Entertainment system was also mediocre which keep shutting down and have to again select your movie and forward it :("

Pros: "Arrived on time"

Cons: "Paid for premium economy, only to find half of economy seats were empty and economy class had 3 seats for travellers to fully lie down to sleep."

Pros: "Made bereavement flight -- which was not acknowledged--a nightmare. Frankly no one gave a flying frig."

Pros: "Stewards were really friendly and nice. They went above and beyond to make sure everyone was comfortable The pilots were also very informative. Through out the flight."
Cons: "Boarding was to busy and crazy. People were everywhere Our flight was delayed for no announcements The crew checking passports. Acted like they wanted to be anywhere but working. The ground crew wasn't ready for our flight to park so we were sitting 5 feet from parking waiting for way to long. How can the ground crew not be ready for a plane that is scheduled to be at a terminal."

Cons: "No food"

Pros: "the free movies. Plenty of offers of water to drink."
Cons: "The seats were so tight you literally felt like a sardine. These seats were by far the smallest I have had for an international flight. The breakfast wrap was not good."

Pros: "The seats were comfortable and reclined better by having the bottom slide forward as well as back. Larger screen for each passenger. Larger windows which have adjustable shading rather than a physical shade. More frequent snacks and beverages than expected. In today's travel industry where it seems customer comfort is less and less a priority, This plane and Air Canada were a welcome and pleasant experience"

Pros: "Very pleasant flight; excellent entertainment options to while away the time. Excellent crew: food and comfort as good as it gets these days in Economy."
Cons: "Boarding was confusing. Announcements were difficult to hear in the terminal; there was a step requiring all passengers to queue up as if boarding but instead it was a passport/boarding pass check. The two queues were not labeled, there was much line-switching, and the passport-check lines blocked the terminal for travelers for other flights... The incoming plane was late; we wondered why this passport check could not have proceeded while we waited instead of delaying our boarding once our plane arrived."

Pros: "Nothing was done badly, but my flight out was with a different airline and I suppose that spoiled me."

Pros: "The leg room was fantastic. Cabin temp perfect."
Cons: "Food was okay. but better than cheaper flights. Hard to beat Swiss."

Pros: "Was offered water frequently :-) at least didn't have to ask or pay for it. Entertainment was offered. Limited choices."
Cons: "There was no announcement for boarding and we found out only when we ASKED personally. Nothing on the board, nothing through speakers. Smaller aircraft for this leg of the journey, not to blame, but seats are old and need refurbishing. They're not torn or anything but not comfortable at all. Restroom very small and uncomfortable like a truck stop. Always a line at the door."

Pros: "Legroom and entertainment were both good. Food can be improve."
Cons: "Boarding was bad in Zurich, unorganized. Need improvement"

Pros: "Aircraft was originally booked solid, but a last minute change of aircraft switched us to a larger aircraft so everyone could spread out and get a little more room. Crew was energetic, enthusiastic and pleasant. Overall the flight was above average, mainly due to the friendliness of the crew."
Cons: "Leg room in economy is always an issue (I'm 6'4"). Thankfully this flight was not booked solid and there was no one sitting in that dread middle seat. The food was Mediocre at best. We ordered a pizza for lunch, the toppings apparently shifted in flight and the cheese and pepperoni slid off the crust and was sitting on one side of the box with the crust on the other... (Advice - Stick with sandwiches, crackers and cheese, etc. instead of the hot meals on Air Canada)."

Pros: "Clean, prompt, attentive staff"

Cons: "I was BUMPED not just on the flight I had booked and payed for a month in advance But I was at the airport 2 hours before my scheduled departure. I had to wait for available seat on the 3rd!!! flight out after mine."

Pros: "The aircraft was very new and the food was good for airline food and they had vegetarian options."
Cons: "The boarding process was very unorganized. Roughly 20 people were not assigned seats and had to receive their seats at the gate. However when we all stood in line, the crew did not help anyone but talked with one another and then only one helped for about two minutes before disappearing. I was second in line and I stood there for over 30 minutes. Then once we boarded the flight, the crew was very rude when speaking to customers. Overall the crew was very unorganized and extremely rude."

Pros: "Everything and I have alot if air miles under me.The flight crew was great. The aircraft was great."
Cons: "The food could have Ben a little been a little better."

Pros: "I liked that it all went very smooth."
Cons: "i would want the meal to include fruit and salad, something fresh."

Pros: "Oddly, entertainment options vastly superior on this 50-minute flight than on the 7-hour flight."

Cons: "gate assignment kept changing so i bounced through the airport more than i would have liked to since i was trying to get some work done between flights. in addition, the final gate assignment was tight to say the least; people were literally sitting on the floor next to the moving walkway. this isn't an Air Canada problem it's a Pearson problem and made the experience less than pleasant."

Pros: "Great cabin crew smooth take off landing and little turbulence . Also having in flight entertainment"
Cons: "Having to make a connection rather have a direct flight from Zurich to Philadelphia"

Cons: "Flight was cancelled. I had to rerouted through New York and missed connecting flights"

Pros: "Crew was sensitive to the demands of passengers. They were maintaining good amount of hygiene. I didn't get food when I was asleep, but, when I told about it, they quickly got me the food."

Cons: "The crew"

Pros: "nothing"
Cons: "everything-the food is horrible, no space, no monitor so what do you do on an 8 hour flight overseas? When we booked, we were not told that we would be flying Air Canada Rouge, but were told we would be flying a different type of plane with amenities. Talk about Bait and Switch. Will avoid Air Canada in the future."

Pros: "I liked the flight when I got off the plane because it was over"
Cons: "The whole experience was horrible, the landing, the food, the noise, the unconfortable seats, the plane was too hot and especially the bad landing...never again...it was the worst trip I have ever taken and I fly 2 times a year."

Read more about Air Canada
COVID-19 information

Safety measures for airlines flying from Zurich to Smithers

Airlines flying from Zurich to Smithers have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Zurich to Smithers

Mandatory masks

Masks required on board, masks provided on flights from Zurich to Smithers

Social distancing seating

Middle seats unavailable to book on flights from Zurich to Smithers

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Zurich to Smithers

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18h 49m
ZRH - YYD
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16h 10m
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1/5
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Air Canada
18h 49m
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Wed.
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Air Canada
16h 10m
YYD - ZRH

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