Boarding was extremely challenging, long lines and wait time, almost missed my flight.
I also had excellent assistance from the special needs people in collecting me from the airplane , taking me to lounge and the coming back and taking me to the airplane.
I had a very disappointing experience with customer service. I was suffering from a severe viral infection that included a rash and persistent cough, leaving me unable to even sit upright. Given the circumstances, I requested travel credits from Canada Air, explaining the potential health risk to others onboard. However, the airline showed no concern for my condition and stated they were not in a position to make decisions based on health considerations. Despite my illness, I received no support or flexibility. Ultimately, I chose to forgo my flight due to their lack of responsiveness. It’s unfortunate that airlines like this operate without prioritizing passenger health and safety.
Regarding the onboard entertainment system: the dual audio jack is not compatible with a standard earphone jack, so I had to listen to the audio in one ear only. The airline should hand out adapters or replace the hardware. The touchscreen was flaky, sometimes it responded to touch, sometimes it didn't.
Automatized Check-in process still has many problems. The online system continuously fails. At the airport the baggage drop off with the automated systems had many hiccups and diverted many to the manual desk, which is now only one desk! For me it meant standing in two long lines just to drop off a bag. Staff was friendly, food quality on board has been better with Swiss, specially on outbound flights.
Crew was very nice. Food was below average. Entertainment choices limited. Screen size very small. Sleeping blanket small and not adequate in business class.
Bitte nicht immer Poulets mal Rindfleisch oder Schweinefleisch Danke! Ich bin schon 8 mal nach Kanada geflogen mit air Canada.
Flight from Zurich to Toronto was great Toronto to Kelowna different story Was at gate 1 hr before boarding. At boarding time, they announce that plane is at a different gate so we are delayed while waiting for plane to be brought to our gate. 40 min later we are still waiting. When plane finally shows, it still needs safety check and “ grooming” ( fancy word for cleaning) Should have been done while sitting at wrong gate Boarding started an hour late. The whole time Air Canada is emailing me saying that there is a slight delay and they are working to figure out why Try to sweep actual reason we have d as kready been told about under the rug Very poor service Totally messed up my ride at final destination And not a single apology/ email after the fact
Crew was helpful. Food was ok and boarding was ontime
Our seats were nearer to the front, but still in Economy. We found it beneficial for several reasons - were generally served first (food, drink, etc.), de-planed quicker. We also got seats on either side of the aisle, which provides a little more leg room and quicker access to lavatories.
That was awful. My flight from Zurich to London was delayed 2hours and 50 minutes. This had a significant negative impact on my work and living conditions. How can I complain?
Easy quick flight but everything was perfect. I never like the food and it was surprising good this time. I think they are making some changes.
An hour to check-in because they were not organizing the counter personnel well; they lost my baggage and after 48 hours they so not pick the phone, answer emails, and I still do not know how to claim my essentials (its purposely not their on their "help" page).
The least comfortable business class seat I have encountered for a while - very very firm when reclined making sleeping difficult. Cost cutting is visible everywhere - no offer to refill drinks (the wines were not good - so no real issue there :) ) Just not worth what BA charge
the old seats really need to go. they are not comfortable and outdated by many years. I waited over 40 minutes for my bag, unacceptable!
Flights were in time, everything was organized, food was really good!
I had paid for my family to sit together on the plane. When we got to the plane this wasn't the case and we were separated. meanwhile the lady sitting next to me told me how she didn't pay and were all sitting together
The seats were uncomfortable. It was an old plane. The crew could have been more hospitable.
My suitcase did not arrive . I had to change my flight to the US . I was also without all of my stuff that I had to pay through my teeth for my suitcase . I am still miserable from all the stress BA had put me and my family and friends through
2 hours delay & 1 hour stuck on the plane because the airport didn’t have a bus to pick up the people. So I lost my connecting flight…. really bad situation, because the service was really bad in London.
