Book Ace car rentals at Jacksonville Airport

Reviews

Recent reviews

Traveler rating

Wonderful

396

Very good

165

Good

25

Okay

152

Fair

23

Mediocre

0

Poor

780

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car was cleancustomer service

get the carnever rent

car availableeven though

shuttle from the airportcar was dirty

friendly staffcredit card

car insuranceper day

great price

4.0

I would have appreciated more transparency around the eventual cost of the vehicle. I was initially quoted $290 when I reserved it, and was told that would be the amount when I picked it up. Alas, I was presented with a daily "Geo Zone" fee— something I wasn't notified of when renting the car. I dropped the car off after requesting an additional day (I tried to do so at pick-up, but was told I'd have to call to extend), and was charged a total of $457. Additionally, I thought I would be renting the car from ACE, a company I've heard of, but was surprised to learn that I'd actually be renting it from Drivo (a company I've never heard of). I was also told I could receive $25 back, if I submitted a Google review, prior to even leaving the lot with the car The lack of transparency made me very uncomfortable. In the future, I'll stick to (albeit sometimes pricey) companies I know, like Hertz.Reviewed 21 Sep. 2023

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10.0

It was confusing where to pick up the car. A better sign indicating where to go would be better.Reviewed 21 Sep. 2023

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6.0

The low price was unbeatable. The new car was wonderful. It just needed an oil change and the procedure to rent a car at pick up was too long and required extra paper work for local renters. If I had known that I may have been better prepared for the long wait and the unexpected $1000 deposit.Reviewed 20 Sep. 2023

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2.0

The entire experience before renting caused me cancel before receiving the carReviewed 20 Sep. 2023

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2.0

We were charged for liability by a rude rep that denied our proof of full coverage insurance, which included liability insurance in the date of California. We were charged close to $150.00 for this liability insurance. We emailed ACE and are trying to resolve. At this time we have not received a reply with a resolution.Reviewed 20 Sep. 2023

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8.0

I was able to reserve and pick up the car the same day at a decent price. Friendly staff. Pick-up is a shuttle ride from the airport, but there were plenty of them running so I did not have to wait more than a minute or so.Reviewed 18 Sep. 2023

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10.0

Great!Reviewed 18 Sep. 2023

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4.0

They didn’t give offer me the car I prereserved. I reserved a sedan and they gave me keys to an suv. It was okay, I wasn’t going to complain however the suv had noticeable damage and was rather irritating to drive as it kept steering towards the right. The car seemed salvaged. It also had signs of flood damage. Water stains everywhere in the interior and dings in the exterior. I left the car in the same condition I had picked it up in.Reviewed 18 Sep. 2023

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2.0

Long lines bad costmer serviceReviewed 17 Sep. 2023

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2.0

Don’t want to rent cars to locals.Reviewed 16 Sep. 2023

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10.0

We had some issues with one of the tires. When we returned, the manager Max was very helpful and courteous. Great customer service.Reviewed 15 Sep. 2023

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4.0

The hidden coverage fees were shady, as they were not listed online when i rented. I have car insurance and therefore should not have been made to pay an extra 20/day for coverage. This is poor practice.Reviewed 15 Sep. 2023

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• 4.5 /10Avis Car Rentals at JAX
• 5.1 /10Payless Car Rentals at JAX
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• 6.5 /10Hertz Car Rentals at JAX
• 6.9 /10Thrifty Car Rentals at JAX
• 4.4 /10Easirent Car Rentals at JAX
• 5.6 /10Dollar Car Rentals at JAX

• How much does it cost to rent a car from Ace at Jacksonville Airport?

  On average a rental car from Ace at Jacksonville Airport costs C$ 55 per day.

• Does Ace offer shuttle or airport pick-up services from Jacksonville Airport (JAX)?

  No (According to our data)