Guest Reviews
Overall Rating
6.1
Good
Based on 415 reviews
Cleanliness
7.3
Comfort
7.0
Pickup/Dropoff
6.6
Value for money
5.9
Ace car rental prices in San José del Cabo
| Luxury | C$61/day | |
| Convertible | C$58/day |
Pros
"Easy to find, friendly staff."
(in 305 reviews)
"car was clean and very comfortable."
(in 734 reviews)
"Great price and clean."
(in 280 reviews)
Cons
"No communication, terrible customer service"
(in 81 reviews)
"Major credit card not enough."
(in 28 reviews)
"Did not find car rental place."
(in 28 reviews)
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
credit card
pick up the car
shuttle from the airport
returned the car
car was clean
friendly staff
car was dirty
rental place
car available
took over an hour
car insurance
great price
drop off the car
great car
car was great
-
9.6
Cons: Carolina and Axlet did a wonderful job!
review from
-
4.0
Pros: Near airport
Cons: Fraudulent business practices. Time wasted in pressure to sell insurance 1/2 hour. Charges for "damage" less than half of dime size contact for door no dings. Charged me to repaint door. Never again ACE
review from
-
2.0
Pros: Nothing
Cons: Horrible experience - they didn’t have the car we reserved when we got to Mexico. They told us they don’t even carry Jeeps even though we were able to book one AND we called ahead to ensure they had it which they told us they did. Absolute joke of an establishment - they lied to us.
review from
-
2.0
car was not ready,
Cons: when car delivered, we packed it up, then they said they needed to "service" it....it took another 45 minutes of waiting before we were able to leave. Never use Ace again.
review from
-
2.0
Would not recommend
Pros: Nothing
Cons: They did not have a car for us when we arrived because we arrived a couple hours after our reservation. They did not have any other car to offer us and we were stranded at the airport.
review from
-
4.0
Rented a Jeep, but ended up with a mini van
Cons: Rented a Jeep 2 months in advance. Arrived in Baja Mexico and were given a mini van. Totally Lame. They tried to give us a KIA, bur ended up with a Toyota. Still, Will no be a return costumer.
review from
-
5.6
Price of rental tripled because of insurance
Cons: When booking over kayak the price was 80$. We ended paying over 300$ because of additional fees. Car was pretty old.
review from
-
10.0
Great support, quick rental, helpful staff
Pros: Staff were great and shared some ideas for things to see while there. We got a new car so it was in tip top shape. Car worked well and check out and return went smoothly.
review from
-
5.2
Pros: The car was in reasonably good condition and they did a thorough job of marking all the dings, dents, and scratches so we wouldn't be held responsible for them. The drop-off was quick and relatively painless
Cons: I reserved a minivan for the 7 of us traveling to Cabo. It was also supposed to be an automatic transmission. When we arrived, they didn't have the car we reserved (not that surprising), all they had was a 15-passenger van which was absurdly big. And it was manual, along with the rest of the cars they had there. Luckily, one of us on the trip was able to drive manual otherwise we wouldn't have been able to drive anywhere. On top of all this, it took us an hour to complete the reservation once we were there. The workers there are extremely unsympathetic to our predicament and didn't offer any help other than "well, you can cancel and go somewhere else and maybe you'll get lucky there"
review from
-
3.6
Dont bother, Rented from Alamo at the end! What a world of difference!
Pros: The pick up from the airport was done by the only polite and friendly person representing the company
Cons: Poor service by front desk staff, no eye contact, welcome or smile. Took over 1.5 hrs to give us car, when it arrived the tyre had a nail on it, the inside was old and dirty. We demanded the tyre was fixed and this took over 30 minutes. By the. We had lost all patience and decided that the overall service did not deserve our money of a week’s rental! Went to Alamo and was in and out like a flash with no hidden insurance fees and a massive smile and excellent service. We knew that the insurance cost in ACE would be a surprise as it was not listed in the KAYAK site but did not expected to be doble the price of the rental.
review from
-
9.6
Perfect transportation!we rented from Ace/Mex in Cabo.
Pros: I was nervous that we’d get what we requested, as we had 6 people , all with luggage and golf clubs. We had to have something big. We got the van I paid for and it worked out perfectly for us.
Cons: Being unsure about Mexican insurance and what we had to have. We took the minimum insurance and it added $300 more. Whew! Read several articles on it and nothing was straight forward. The company’s website wasn’t much help.
review from
-
6.4
Pros: Bought insurance twice as it was not explained well. Bought it first online, and then was told in the rental office that the insurance was not valid
review from
-
9.6
Cons: Carolina and Axlet did a wonderful job!
review from
-
10.0
Great support, quick rental, helpful staff
Pros: Staff were great and shared some ideas for things to see while there. We got a new car so it was in tip top shape. Car worked well and check out and return went smoothly.
review from
-
9.6
Perfect transportation!we rented from Ace/Mex in Cabo.
Pros: I was nervous that we’d get what we requested, as we had 6 people , all with luggage and golf clubs. We had to have something big. We got the van I paid for and it worked out perfectly for us.
Cons: Being unsure about Mexican insurance and what we had to have. We took the minimum insurance and it added $300 more. Whew! Read several articles on it and nothing was straight forward. The company’s website wasn’t much help.
review from
-
4.0
Pros: Near airport
Cons: Fraudulent business practices. Time wasted in pressure to sell insurance 1/2 hour. Charges for "damage" less than half of dime size contact for door no dings. Charged me to repaint door. Never again ACE
review from
-
2.0
Pros: Nothing
Cons: Horrible experience - they didn’t have the car we reserved when we got to Mexico. They told us they don’t even carry Jeeps even though we were able to book one AND we called ahead to ensure they had it which they told us they did. Absolute joke of an establishment - they lied to us.
review from
-
2.0
car was not ready,
Cons: when car delivered, we packed it up, then they said they needed to "service" it....it took another 45 minutes of waiting before we were able to leave. Never use Ace again.
review from
-
2.0
Would not recommend
Pros: Nothing
Cons: They did not have a car for us when we arrived because we arrived a couple hours after our reservation. They did not have any other car to offer us and we were stranded at the airport.
review from
-
4.0
Rented a Jeep, but ended up with a mini van
Cons: Rented a Jeep 2 months in advance. Arrived in Baja Mexico and were given a mini van. Totally Lame. They tried to give us a KIA, bur ended up with a Toyota. Still, Will no be a return costumer.
review from
-
5.6
Price of rental tripled because of insurance
Cons: When booking over kayak the price was 80$. We ended paying over 300$ because of additional fees. Car was pretty old.
review from
-
5.2
Pros: The car was in reasonably good condition and they did a thorough job of marking all the dings, dents, and scratches so we wouldn't be held responsible for them. The drop-off was quick and relatively painless
Cons: I reserved a minivan for the 7 of us traveling to Cabo. It was also supposed to be an automatic transmission. When we arrived, they didn't have the car we reserved (not that surprising), all they had was a 15-passenger van which was absurdly big. And it was manual, along with the rest of the cars they had there. Luckily, one of us on the trip was able to drive manual otherwise we wouldn't have been able to drive anywhere. On top of all this, it took us an hour to complete the reservation once we were there. The workers there are extremely unsympathetic to our predicament and didn't offer any help other than "well, you can cancel and go somewhere else and maybe you'll get lucky there"
review from
-
3.6
Dont bother, Rented from Alamo at the end! What a world of difference!
Pros: The pick up from the airport was done by the only polite and friendly person representing the company
Cons: Poor service by front desk staff, no eye contact, welcome or smile. Took over 1.5 hrs to give us car, when it arrived the tyre had a nail on it, the inside was old and dirty. We demanded the tyre was fixed and this took over 30 minutes. By the. We had lost all patience and decided that the overall service did not deserve our money of a week’s rental! Went to Alamo and was in and out like a flash with no hidden insurance fees and a massive smile and excellent service. We knew that the insurance cost in ACE would be a surprise as it was not listed in the KAYAK site but did not expected to be doble the price of the rental.
review from
-
6.4
Pros: Bought insurance twice as it was not explained well. Bought it first online, and then was told in the rental office that the insurance was not valid
review from
Other suppliers in San José del Cabo scored
- 5.6/10 Avis Car Rentals in San José del Cabo
- 6.1/10 National Car Rentals in San José del Cabo
- 6.3/10 Payless Car Rentals in San José del Cabo
- 3.9/10 Budget Car Rentals in San José del Cabo
- 6.1/10 Hertz Car Rentals in San José del Cabo
- 4.0/10 Thrifty Car Rentals in San José del Cabo
- 7.4/10 Alamo Car Rentals in San José del Cabo
- 3.7/10 Firefly Car Rentals in San José del Cabo
- 5.3/10 Dollar Car Rentals in San José del Cabo
- 6.0/10 Economy Rent a Car Car Rentals in San José del Cabo
- 5.1/10 Europcar Car Rentals in San José del Cabo
Where can I find Ace car rentals in San José del Cabo?
In terminal, Ace car rentals
Address
In terminalPhone
+52 334 170 8243Top Tips For Renting a Car from Ace in San José del Cabo
- Book your rental car from San José del Cabo in Ace at least 1 day before your trip in order to get a below-average price
- Compact rental cars from Ace in San José del Cabo are around 88% cheaper than other car types, on average
FAQs About Renting a Car From Ace in San José del Cabo
What is the most popular rental car from Ace in San José del Cabo?
Standard (Mitsubishi Galant or similar) is the most frequently booked rental car type from Ace in San José del Cabo.
How many car rental locations does Ace have in San José del Cabo?
Ace has 1 rental location in San José del Cabo. Take a look at our Ace rental location map to find the best rental cars near you.
Does Ace have a car rental location at the airport: Los Cabos Airport (SJD)?
Yes
Does Ace offer shuttle or airport pick-up services from Los Cabos Airport (SJD)?
Yes