Reviews for Advantage in Nashville
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6 Jul 2017
Horrible Experience with Car rental company. Had to cancel reservation
Cons: Just as preface, this happened on July 4th Weekend. We booked a car on Kayak with "unlimited mileage". When we got to the counter at Advantage, they mentioned that this only applies to residents outside of the local area, so we were told that we had to pay an extra $20 a day to get unlimited mileage. Needless to say, we were not happy, and we decided to go to another car rental company in the same area. We had to pay much more since we did not reserve it ahead of time. But I would rather pay more with a company I trust than to ever deal with Kayak or Advantage ever again! I was very disappointed!
6 Jun 2017
Pros: Good price, fast check in/out process.
Cons: The 1st car had heavy cigarette smell. I had requested a smoke free vehicle. The 2nd car they gave me was smaller than the 1st one and I'm 6'8". Um...Hello?! The 3rd car was an upgrade and very roomy and comfortable. Once I received an acceptable car it was a great experience.
2 Jun 2017
First time Advantage renter
Pros: The whole experience was very good.
23 May 2017
Cons: The Customer Service was horrible both online and over the phone. When I reserved my vehicle it stated that I will have unlimited mileage but when I arrived to pick up the vehicle the man states that they have a new policy that only allows 260 miles a day because I was a resident of Tennessee. I told the guy that I was as driving to Miami and needed the unlimited plan. He basically told me sorry but I can't do anything about it. I called to speak with someone over the phone and she was even ruder than the man at the counter. Overall, I wouldn't recommend anyone to use their service. I ended up having to drive my own car to Miami not to mention it was a 1,000 miles away. I reserve my vehicle months and ahead of the new policy and they still wouldn't honor it.