2.0
Horrible Experience with Car rental company. Had to cancel reservationCons:Just as preface, this happened on July 4th Weekend. We booked a car on Kayak with "unlimited mileage". When we got to the counter at Advantage, they mentioned that this only applies to residents outside of the local area, so we were told that we had to pay an extra $20 a day to get unlimited mileage. Needless to say, we were not happy, and we decided to go to another car rental company in the same area. We had to pay much more since we did not reserve it ahead of time. But I would rather pay more with a company I trust than to ever deal with Kayak or Advantage ever again! I was very disappointed!Reviewed 6 Jul. 2017
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7.6
Pros:Good price, fast check in/out process.Cons:The 1st car had heavy cigarette smell. I had requested a smoke free vehicle. The 2nd car they gave me was smaller than the 1st one and I'm 6'8". Um...Hello?! The 3rd car was an upgrade and very roomy and comfortable. Once I received an acceptable car it was a great experience.Reviewed 6 Jun. 2017
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10.0
First time Advantage renterPros:The whole experience was very good.Reviewed 2 Jun. 2017
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2.0
HorriblePros:NothingCons:The Customer Service was horrible both online and over the phone. When I reserved my vehicle it stated that I will have unlimited mileage but when I arrived to pick up the vehicle the man states that they have a new policy that only allows 260 miles a day because I was a resident of Tennessee. I told the guy that I was as driving to Miami and needed the unlimited plan. He basically told me sorry but I can't do anything about it. I called to speak with someone over the phone and she was even ruder than the man at the counter. Overall, I wouldn't recommend anyone to use their service. I ended up having to drive my own car to Miami not to mention it was a 1,000 miles away. I reserve my vehicle months and ahead of the new policy and they still wouldn't honor it.Reviewed 23 May 2017
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2.0
Pros:Easy to surf the siteCons:Other sites had the prices lowerReviewed 15 May 2017
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9.6
Good valuePros:Good price, clean car, no problems.Cons:Counter help was very stern to start but she ended up being friendly and helpful.Reviewed 22 Apr. 2017
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10.0
Highly recommendPros:Super convenient pick up, super clean SUV, drop off was a breeze as well. Great value.Reviewed 16 Apr. 2017
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6.4
a bit of bait and switchPros:When I found the offer on kayak, it s stated that the rate represented a 2 day rental. It was a good price.Cons:When I picked up the car it turned out the price was for a 1 day rental plus 2 extra hours vs 2 days. That is not what the initial info on line stated. In the end I only used the car for one day, but I was troubled by the misrepresentation.Reviewed 12 Jan. 2017
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6.8
Pros:Chose Advantage for the very low rates. Easy pickup and drop off, and the car was new and very clean. Had to extend by two days and customer service was fairly efficient. Received the deposit refund quickly. No unexpected charges upon return.Cons:I reserved an intermediate and was given economy, which was very flimsy (had I realized immediately I would have gone back and complained but I didn't, so no saying whether or not they would have fixed it). When I called to extend my rental they quoted me 3 times my original rate for the extra days, and when I challenged them they immediately gave me the original rate.Reviewed 12 Jan. 2017
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3.6
Economy to CompactPros:Advantage was able to provide a car with unlimited miles as I purchased.Cons:I didn't like the fact that when I arrived at the pickup location the reservation was for 150 miles and not the unlimited miles that I reserved on this website. The lady at the counter was able to get a reservation for me at Thrifty for a few more dollars. I reserved an Economy car but, when I arrived at Thrifty they only had a Compact. It wasn't very clean and the unlock buttons didn't work on the keyless remote. It wasn't very pleasant.Reviewed 19 Dec. 2016
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6.8
Painful process to get the keys...Cons:I waited a total of :45 mins as the first person in line (it built to 3 more behind me) for the guy at the counter to get keys to the couple in front of me....it was ridiculous and I will never use Advantage again. When I mentioned to the guy at the counter when I finally got to him he could care less he just wanted to ask me twenty questions about why I was in Nashville....the answers were, none of your damn business no small talk now buddy, give me my keys!Reviewed 23 Nov. 2016
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7.2
Cons:When dropped off, overcharged for gas feeReviewed 17 Nov. 2016
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