Book Hertz car rentals in Nashville

Cons: Drop off took a long time, only one person working. We ended up doing express check out but never got an invoice. I left my tennis shoes in the car and immediately filed a report but never got them back, reaching out on Twitter, email, phone.

Cons: Reserved a car at the wrong location, airport location could only offer the daily rate, I went with another company. Hertz offered very little assistance. Agreed my mistake but geez. I had intended to get the airport location but kayak gave a location 15 mi. Away instead, got the city right however.

Cons: Even though I booked a car rental at a certain Hertz location and pick up time, when I arrived the place was closed and I couldn't get a car.

Cons: This location is very odd. It took us over an hour to actually get the rental car. The first car we got actually had a problem with the tire pressure and we took it back. They wanted us to take the car down to firestone to get the air filled up. That is something the rental agency needs to check and do BEFORE a car is rented. I refused and they rightfully gave us another car. This car had no gas and the gas light was on, but our rental contract said the tank was full. Again, I had to go back and get this fixed. I thought the whole operation was unprofessional and inefficient. In the future I will think twice before choosing Hertz.

Cons: The car had an adhesive residue on inside of the rear window which I found when I tried to clean the window prior to departing on my trip. I pointed this out to the attendant at the drop off point who said he would make note of it.

Cons: I put in for a car pickup at Nashville International airport and was sent offsite to pick up a car via taxi at my own expense. The offsite location had no cars.

Cons: Single airport counter rep to check in. 15 minutes to get a pre-paid car.

Cons: Kayak was uninformed on hertz policy.

Cons: It took us 40 min to get our car. I'm a gold Hertz member but my name was not on the board as I booked through Travelocity and the poor lady had too many issues to handle when we arrived at 10 pm on Thursday night.

Cons: my rental location was different from the one I rented through Kayak. As told to me by the airport rental rep. priceline is notorious for this very inconvenient and expensive screw up. After paying $30 for a cab ride to a deplorable Hertz location miles from my intended pick up, I was given the most filthy vehicle I have ever rented, the fuel tank half empty, dented fender, and low air in one front tire, etc!!! The drop off time didnt work for the day of my flight ! I returned the vehicle after one day. Because it was prepaid I had to eat the charge. Im totally amazed that this Hertz franchise is allowed to operate.

Cons: The customer service reps online and on the phone should be on the same page with the on site reps

Cons: Sleezy front desk clerk, commented on my appearance. She tried to sell me a range rover for an additonal $200 a day! Then she tacked on the loss damage waiver without confirmation. Saw additional charges when I dropped off and the employee I spoke to couldn't explain why I had additional fees. Ending up having to call into Customer Service when I got home and they confirmed I never authorized the LDW and refunded me.

Cons: First car was smoked in. It took an hour for me to get my car because they had a system error with my prepaid. Back end charges cost as much as the kayak prepaid??

Cons: rented via Kayak after searching for rentals using "BNA" as the pick-up and return location. I did not find out until I arrived at BNA that my car was no where near BNA - 20 minutes away - allegedly at 1451 Bell Road, Nashville, TN. Traveling with my wife and two elderly relatives I sent them in the hotel shuttle and caught a Lyft to 1452 Bell Road where I found out that Hertz 'has not been at this location for three years". The kind people at 1452 Bell Road directed me to 793 Bell Road - another 15 minute Lyft ride (seems like it shouldn't be 15 minutes but it was - total of $37 dollars, including tip for the Lyft). At this point I was very frustrated with Hertz and/or Kayak. The gentleman that assigned the car to me asked if I wanted insurance which I usually pass on but when he said it was only $20-some dollars I said, "Go ahead and sign me up." I did not find out until I returned the vehicle that it was $20-some dollars PER DAY! This was not mentioned at the time I rented the car. The Hertz office at 793 Bell road is nasty - a very dilapidated facility - I have pictures if you want - not a good image for Hertz!) Please take this opportunity to make this right and keep me as a customer and have me tell 10 people how ya'll made it right instead of telling 20 people how bad Hertz is. - That's not a threat, that just typically what happens - imagine ya'll know that and that this was just ONE bad experience and that this is not how you intend to run your operation. Thank you.

Cons: The hertz office would not accept the rental, even though I showed them the confirmation. They say there was an issue with how the reservation was transmitted. Manager was very rude.

Cons: Pick-up was NOT a good time. After I connected my phone to blue-tooth, a 'NEEDS MAINTENANCE' message appeared on my Toyota. I drove to the rental booth, got a Hyundai, had to take all my luggage out of the Toyota, shift to the Hyundai. The Hyundai had NO back-up camera or blue-tooth (my ear piece died during the trip). I was semi-coerced into getting the 'full-tank' of gas option, and returned the car with over ONE-HALF a tank of gas remaining, of course, you get no credit for that!

Cons: There was only one woman working the counter and she was trying to deal with too much. She made it through though. The BNA car rental set up seems logical, but the different levels don't actually make sense. Hertz was on the top floor but you're still supposed to check in on the main floor, however the only sign for the rental company is The one directing you to the top floor. Again this is more an issue with the airport than Hertz itself.

Cons: Office staff was dismissive and unhelpful. Had to wait a long time for the car and it was covered in dents and scratches that Inhad to hunt for and report - I felt like the manager just stood back and waited for me to miss one so I could be charged for it when I returned the vehicle - it made me uncomfortable to even drive off the lot. The car wreaked of smoke so badly it have he a headache. When I called to exchange the car the office staff said there were no cars and there was nothing they could do. I finally got assistance at the airport and received a cleaner car. I was unable to add my hertz gold number. Overall a very very poor experience.

Cons: Car was filthy and I was charged for an upgrade without my knowledge

Cons: لا شخصا موجودً حينما أذهب بالسيارة!

Cons: There was an item in the glove compartment that should have been removed when we picked up the car. We notified the staff and it was taken care of.

Cons: Given the wrong parking spot number to pick up the car in parking garage. Also no employees around when I returned. Both incidents made for delays in my travel schedule.

Cons: The rental location is hard to find (it's a small desk inside a car dealership; no signs outside from the road). One person operates this location at all times, so this person isn't always reachable by phone, or isn't at the Hertz desk, making it hard to get what you need at times. The location closes at 5 pm, so it's not convenient if you need to drop off the car in the evening.

Cons: Hertz did not have the car that I reserved. They gave me a minivan. And because I had paid online I was told I wouldn't be able to get a refund on the amount I paid.

Cons: Thought we were renting from the airport Hertz facility. The Hertz we were being sent to was a ways a away. We had no transportation. Tried to switch our reservation over to the airport but it was TWICE the cost. Ridiculous!! We were forced to cancel and it still cost us over $100 to do that. Extremely happy and will never utilize Hertz again. They should have at least honored our original rate at the airport. Unacceptable and we will never recommend!!!! Lisa Tomshack

Cons: Inaccurate pick up location, additional Uber expense and inconvenience.

Cons: It was a lil dirty .

Cons: The location is wrong for pickup. According to the the staff at the wrong location and the location of the Hertz, this has been an issue for over 2 years

Cons: It was great!

Cons: Having to pay the $12 per day insurance - great piece of mind though.

Cons: The location was closed on the pick up day. When I called Hertz, they tried to charge me $50 more to pick up at another location. They were unwilling to honor the price I had been given. This was a huge inconvenience and set me behind by 2 hours as I was leaving for a 12 hour drive.

Cons: Initial vehicle had bad brakes. I was traveling with a full family and the car they provided didn't have good brakes. Then they gave me another car that was dirty inside. They said they were dirty because it was too cold outside. It was 50 when I picked up the car.

Cons: Charged me additional money when I prepaid in full. Car was filthy, took 45 min to get my car

Cons: They didn't have a car for us, even though we prepaid. Had to wait over an hour for a return car to arrive.

Cons: I thought I was renting from the airport and when I attempted to pick up there I was told I had rented from an off site location. Then when I got to the offsite location there was NO hertz signage only was told they had a desk inside the service center of a ford dealership. The only way I knew I was renting from hertz was the empty envelope I was presented with my car. Then airport location told me I could return to the airport. Ford dealership said I had to pay $30 more to return there. This was a bad hertz experience all the way around. Won't be renting from hertz again.

Cons: Several mechanical issues. Very poor quality car. Would NEVER rent one again

Cons: I was billed by Kayak for the taxes, fees and surcharges up front. When the rental was turned in, I was billed for this exact amount a second time.

Cons: They do not have the correct address listed. I had to take a taxi from the airport and when the driver dropped me at the listed address and I called the number because there was no Hertz office in site and they told me that the address was different, I had to get another taxi to the other address. Then, they said that because I was 3 hours after my reservation, I had to pay for an upgraded car (my flight had been delayed and then it took me a while to find the office). When I told them they need to update their address and they didn't really say anything, I noticed that the incorrect address is listed on all of their paperwork. Not customer service oriented at all. Bad experience!

Cons: I booked through kyack and for some reason it booked a different location same city . Hertz would not transfer the reservation not to mention the ticket counter person refused to help she made me call reservation that alone took 30 min in the end I walked next door and rented from another car co for the same price . Rather than keep the busniess by transfusing a reservation they let me just walk away I will never rent from hertz or kyack again

Cons: Hertz, as listed on your site as Nashville Airport, is actually outside the airport and is not the actual site at BNA which caused a cab ride to and Uber ride from, plus the additional time value. The 12volt outlets and USB outlet did not work, but they said, "the vehicle still runs". This was unacceptable and I ended up having to take a 4 door small sedan in lieu of a small SUV at the same price due to lack of product availability. Also, I reserved the vehicle through 1:30PM on Thursday, but that apparently did not matter as it had rolled over in a 24 hour increment from when I picked the vehicle up and was charged over $100.00 additional in rental, insurance charges and taxes due to this. I have been a loyal National and Avis renter for years, but due to their lack of availability and at the suggestion of a friend, I will most likely not use Hertz again. As an FYI, their staff had a hard time staying off their phones with texting and social media while trying to conduct business with myself and a few other customers on-site.

Cons: To avoid the ridiculous airport fees I had to pick up outside the airport.

Cons: my wife's flight got delayed and the downtown Hertz location closed at 6pm, which wouldn't give her time to arrive from the Airport. I wanted to change location of pickup and they wanted to charge me double what I paid to pick up at the airport. I am a gold hertz member and I did not expect to be treated this way.

Cons: Too many undisclosed fees, and prices so high because we asked to change our pickup location. The total bill went from approx. $98.00 to nearly $383.00. I don't think I'll use your rental service in the future.

Cons: Terms/conditions didn't state that you had to have the credit card you booked with...just a drivers license & credit card. We had to cancel & rebook our reservations when we showed up to pick up the car - took forever! Car had body damage.

Cons: They had zero cars on site when we arrived to pick up the car, promised to have one show up in half an hour, and it still hadn't arrived when we decided to walk out an hour and a half later. Not only that, but the "rental facility" is a single desk stuffed in the corner of a Ford car dealership repair bay.

Cons: When we arrived at BNA, we went straight to Hertz to pick up our car. I was to be the driver (I'm 26, traveling with a friend who is 24, and we wanted to avoid underage fees), and my friend paid with her credit card since I couldn't afford it at the time. It was NOT CLEAR when we placed our order that this was not allowed (different name on card and reservation). I did go back and look at the website later, and found this clause in a light, small print hidden at the bottom, but I wouldn't have seen it unless I was looking for it. So when we arrived, the lady at Hertz told us that our reservation was no good and she couldn't change it or fix it. She told us the only way to change it is to either have me pay for it (which I could not afford) or to add $40/day in fees for the entire 9 days we were to be there. $40/day in fees. She said there was nothing she could do and we'd have to go rent from someone else. She couldn't cancel for us, so we wound up on the phone with Hertz, who proceeded to hit us with a $100 cancellation fee. They hit us with a $100 cancellation fee after being forced to cancel our reservation. When we protested, they told us to request a refund online. We looked all over their website and found nowhere to do so. In short, Hertz has unclear guidelines, a lot of non-negotiable hidden fees, and a staff who is unwilling to help us find a solution. This was exhausting. Never renting from Hertz again.

Cons: April and Marty were very rude to us at the Nashville airport.,we rented through Kayack and when we went to pick the car at the airport, we were told it's a downtown rental. April and Marty told us it was our fault for not reading the confirmation. We don't know what street the airport is on. They were not at all helpful or sympathetic that we were going to miss a business meeting. As we left we heard them say that was the 3rd one today. Why don't you fix this problem with kyack. They didn't try to accommodate us except to offer us a car for 110.00 a day. We went next door to Dollar and Margauite had customer service skills. My husband travels every week and is a gold member. Next time we will use Dollar or Budget. They treat customers with respect and are helpful.

Cons: Called ahead yet my car still wasn't ready upon arrival. Had to wait for it to be cleaned, vacuumed, and washed. Gas tank was only half full. Tire pressure was low so I had to pull over, alone, at night, to fill- which isn't a huge deal, except I'm a female young adult traveling through an unfamiliar city.. The employees were nice and respectful, I was just frustrated with the lack of attention to detail.

Cons: The fact that Hertz did not have a car even though I had a confirmed reservation.

Cons: I arrived slightly after my reservation time, though I called to tell them that I would be late. They told me that they would be able to hold my car for an hour after my reservation time. I got there and was told that they didn't have a car for me. The employee told me that a car was getting an oil change and it should be back in ten minutes, so I sat down to wait. An HOUR and several returns later, I ask how much longer it's going to be. The employee said, "Oh well we just got this car back, is that okay?" I told him yes, any car was fine, at that point. The car wasn't cleaned, or checked for damages, so I was worried that I might be charged but when I looked it over, it seemed fine. Frustrated that I had to wait for so long when others came in after me and left with cars before me.

Cons: Everything! When we got there, we had to wait almost r0 minutes for a car because they didn't have 1. Then because I used my card and paid online(fuel account) but the reservation was in my fiancé's name they were not going to rent to us any way. They tried to run my credit and were going to charge an additional $200. Then I had several more problems when I called the 800 number to get my money released. Just horrible and I will never use them again!

Cons: Staff were rude, misinformed, power tripping d-bags.

Cons: Reserved my car online, then received a phone call an hour before I was due to pick up my car saying that they didn't have a car for me. Unfortunately, I was already on a flight and didn't get the message until I landed. Their counter agent was unfriendly and wasn't willing to try to help find a solution. I called anther location and they couldn't transfer my reservation because apparently airport and non-airport are separate contract systems and can't be moved. Then I called their central reservations group only to be told that they would need to create an updated reservation for me and it would be TWICE the price I had originally reserved at. I went elsewhere and actually got a car at a better price immediately. I won't be renting from Hertz again if I can avoid it.

Cons: Reservations were made 2 weeks in advance, when we arrived to pick up the rental, we had to wait 2 hours because hertz was "out of cars" This is completely unacceptable.

Cons: The charges were different at each location - that is not good. We felt robbed, when it came to reserving and then actually picking up at the airport, then dropping off. The airport charges were much higher. We reserved thru a 3rd party, who neglected to mention the rental wasn't at the airport, even though we booked thru an airline....duh. So we also had to get a shuttle for $40, for a 10 minute drive to a hotel, one way.

Cons: I am not experienced at car rental nor using your l site. I do know entered the location of the car rental site to be Nashville Airport and when I got there I discovered it was an off site rental. The Airport Hertz Car Rental Desk would not match the remote location price. I had to get a cab and the cab driver could not find the location on the GPS. On the return I was not able to locate the return site. My GPS could not find the location. I asked local people and they did not know where the location was either. My was totally unacceptable and an inconvenience to a point I almost missed my flight, Car was great!

Cons: Confirmation email gave me the wrong address for the pick up location. The address I got didn't exist. When I finally got to the right location, there was no rental car, not the compact I booked. They had one minivan for double the rate I originally booked at. I waited in line, when it was my turn, the man behind the counter told me to wait longer and gave my place in line to a woman behind me for no apparent reason.

Cons: We verified the reservation the morning of the rental, showed up to the airport Hertz terminal upon arrival, and we were told that our car was actually at another location 10 miles away. A $35 cab fare later, the location we were sent to told us that they had no cars available at all at that location and we were told that we would have to go back to the airport location as it is the only location around with any cars to rent. We took another $35 cab fare back to the airport while on the phone with Hertz customer service who had to cancel our existing reservation and remake it due to system problems, and then was unable to match the existing rate and couldnt restore the deleted reservation. So after being out $70 for cab fares, we were being told we would have to pay $40 more on our rental due to additional fees charged at the airport. My reservation was only for $80 total, I am bad at math but they really screwed me this time... Back to Enterprise I guess, lesser of the two evils.

Cons: The location left me a voicemail 3 minutes before closing the day before I was to pick up the car that they inky revved with 72 hour advance reservations. Pickup was early the next morning. Both the Hertz site and their main customer service showed they had cars which they did not! Rented from Budget which was hassle free!

Cons: I went to pick up my rental at 7:30am and was told my rental would not be ready until last noon. There are no reasonable Saturday hours and no Sunday hours at the location I chose. I went to return the car at 7:30am and the rep showed up to open up at 7:37am. Kayak quoted the price 58.84 which is to include taxes and fees. Hertz charged me 74.23.

Cons: HERTZ CHARGES $200+ AS DEPOSIT SO I GOT MY CARA DAY LATE AS I DONT HAVE CREDIT CARDS NOR DID I HAVE THAT MUCH MONEY AVAILABLE ON A BANK CARD AS THEY CANNOT SPLIT CASH (NOR ACCEPT CASH AT ALL) AND CREDIT

Cons: Customer service was poor. They charged me double without explanation. With much complaining they did correct it. Cancel my Gold not going with Hertz again

Cons: To be a mid-size SUV, it seemed a bit small. Not sure what a small SUV would be, but a Jeep Compass should be considered small.

Cons: HERTZ doesn't have a location at the address that was given for Nashville.

Cons: First, when I came to pick up my reserved care at the designated time, I was informed that I would be placed on a waiting list for a car. When I asked why I had a reservation with a confirmation number that no car was available, I could get no answer nor did I get any sympathy or apology. There were several folks in line, all of whom seemed unhappy. After I complained a bit, suddenly a car was available. When I went up to get the car, there were several cars on the lot, which I found frustrating. Eventually (45 minutes after my reservation time) I got the car. I have rented from Enterprise several times and NEVER had a problem like this. I've learned my lesson and will never rent from Hertz again.

Cons: Time to return rental was not same as booked on website.

Cons: Due to flight rescheduling we were 2 hours early to pick up our one way rental, which was located in a Ford dealership. The girl told us she didn't have a car for us and if we tried to rent another it was more than twice the amount we were quoted. She said she could try in an hour or so but couldn't do anything else. So we waited. She left her desk and never came back until 2 hours later, out original pick up time. The car she had for us was dirty and had obvious body damage, which was noted on the walk around. There were suction cup marks where they pulled out the bumper and so much dirt on the outside that you couldn't see if there was any scratched/dents worth mentioning. The inside hadn't been vacuumed, and there was splatter on the windshield. But at this point we took the car. 10 minutes into it, a light came on indicating a problem with the tire pressure. It kept going on and off so I called the rental agency again only to end up at a voice mailbox that was full. I called the Ford dealership and asked to be transferred and was told she couldn't transfer me, but she could give me the number. When I told her how I called already, she wasn't surprised I didn't get anywhere. She said this girl forwards the calls to her personal cell hone and no one can ever get thru. This is no way to run a business. I will not be renting from Hertz if this is the way they let their franchises be run.

Cons: car was a little messy

Cons: Charged me for additional insurance even after multiple requests not to then wouldn't refund it.

Cons: None

Cons: They were overwhelmed by the 4 customers they had & didn't have cars ready despite reservations. I accepted a dirty car rather than wait even longer for it to be cleaned. Not a big deal, but not what you expect from what is supposedly a premium brand.

Cons: I reserved the car a week and a half in advance and I get there to find out they had no cars available only to get redirected 40 minutes away with 0 compensation. I finally get there and this one had one car available and not what I asked for after I already bought insurance on another car. I get ready to pay and they slap on 800 in hidden charges and fees. I am extremely disappointed and will not be returning.

Cons: The location listed on kayak was not where the hertz location was. It was 3 miles down the street. When I arrived at 11 for my 11 pickup. No one was there. I had to wait until they came back from lunch. Clearly listed 11 am as a pick up time. Later that night, realized the headlights didn't work. I work 3rd shift. So.... I called and tried to return the car to another location because where I picked up was closed. The other location told me they didn't have an exchange car for me. Called the 24 hour customer service. They told me they would tow me back and forth that night to where ever I had to go but never showed up. Lost a day of pay because hertz said they wouldn't pay a ticket if I was pulled over for the light. Next day traded the car, the next car had working lights but 2 nails in the tire and I had to constantly add air. Couldn't return that car either. Couldn't drive the cars too much drama very inconvenient. Never offered a discount or an apology. Won't be going back here!

Cons: The wait was a bit longer than I had hoped it would be, but only about 20 minutes.

Cons: car not available.