Reviews for Budget in Nashville
- All reviews 100%
8.3/10 Excellent
Based on 78 reviews
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7.8
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7.7
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7.7
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7.4
Recent reviews
Most recent
10.0 Excellent
Compact
20 Jul 2017
Pros: How quick the progress was. It made it so much easier
Cons: I didn't have any problems
2.0 Poor
Full-size
22 Jun 2017
You booked me in the wrong place
Cons: The car was supposed to be booked at the airport. It was booked downtown. No more Kayak for me.
7.2 Good
Economy
31 May 2017
Pros: I was pleased with the service. Pick up was simple and easy. The individual who checked me in was kind and polite. This was in Nashville, TN.
Cons: The car was mediocre. It was clean and well kept but it was not my preference for vehicles. I felt it was a cheap vehicle and though I did not opt in to pay a large price for my rental, I feel as though this vehicle was far below the price I paid. But no real complaints. It drove just fine.
4.0 Mediocre
Intermediate
24 May 2017
Upgrade was not an upgrade
Cons: The gal at the counter asked if I wanted to upgrade from subcompact to compact. I said yes, When I returned the car to a different location I was told the car was a subcompact (KIa Sol.) I plan to call Budget today.
10.0 Excellent
Compact
23 May 2017
Love it
Pros: The price the commodity and the milage haha we got ford focus we still had gad left when we returned the car also like that we got charger $13 for gas ahead of time si we didnt have to go out of our way to refill the gas tank before return
Cons: Nothing really but do inspect car before you drive away with it
7.6 Good
Compact
9 May 2017
Cons: No one was there went I dropped off the car. The guy driving the shuttle ensured me that it was fine to just leave the car with the key in the ignition. I'm hoping that is truly the case.
10.0 Excellent
Intermediate
8 May 2017
Kayaks concern
Pros: Budget was anazubgky great i EVERY way but i think there may be a bug on the kayak website. Just as this page is. Not loading the stars properly on the rating. I requested a car for bna - as in Nashville airport. A selection came up from which i chose one. It happened that i was getting Nashville downtown. Fortunately and miraculously they called me just before my plane toook off to remind me they closed in two hours. I was shocked. They were sweet and changed the reservation to the Airport, and the airport was sweet to honor the price. But either of those things going wrong would have been a disaster for me. So please look at these little things on your website!
10.0 Excellent
Standard
21 Apr 2017
Great!
Pros: Easy pick up and drop off. great staff!
10.0 Excellent
Compact
18 Apr 2017
Great service, great car
Pros: Kayak enabled me to book the car affordably, at the last minute, then the Budget folks were friendly and very helpful. They suggested the slight upgrade to a 2017 Chevy Cruze, if I could pick up a little later. The car was zippy, fuel efficient and proved safe on a long cross-country trip.. The Budget staff took the time to familiarize me with the car.
Cons: Overall a great experience. Witnessing other customers being obnoxiously impatient and demanding was the only trying part.
4.0 Mediocre
Compact
10 Apr 2017
Cons: the car had a broken dust guard and i was forced to return it.
9.2 Excellent
Intermediate
2 Apr 2017
Pros: Pick up agent was very friendly.
Cons: Pick up - had to be driven to a separate log.
Drop off - receipt included gas charge which was incorrect and I had to go to counter to resolve the issue.
7.6 Good
Intermediate
5 Mar 2017
Fast and friendly
Pros: Quick dropoff
Cons: nothing
5.6 Okay
Intermediate
5 Mar 2017
meh
Pros: Drop off at the airport was quick with a friendly gentleman taking care of everything right away so we could hurry to check-in.
Cons: The cost of booking on Kayak was not what I ended up paying- I paid an additional $15 more (for a 7 hour car rental) and that was after another $20 "discount". The lady at pick up didn't really care about the discrepancy of $35 (not that this breaks the bank but was annoying and again for only a 7 hour same city car rental), it was the nice check out gentleman at the airport that put in the discount (without us even mentioning it again). Also the car smelled of smoke which was kind of gross as non-smokers.
10.0 Excellent
SUV
4 Mar 2017
Professional. Friendly. Fast.
Pros: This was a positive experience from walking in to getting my car and driving away.
2.0 Poor
Compact
31 Jan 2017
The worst
Cons: The main reason I choose Budget was the hatchback Focus. If I wanted any other compact car I could have got it from another car rental for less of Budget's price.
Right from the start, I noticed the rear of the car was super dirty as I'm loading my luggages in. So I inspected all around the car and THE WHOLE CAR WAS COMPLETELY DIRTY OUTSIDE. Then I look inside of the car and it was also dirty and some stains on the front seats.
I went to the customer service booth , told them about the condition of the car and ask for another Focus. They did not have it and offer me a smaller car, I declined. Told them I specifically rented from them because I want the Focus. They told me they can have the car wash and clean up but it will take up to 1.5 to 2 hrs. I told them I should not have to wait for the car to be wash and clean, it should have been already cleaned and ready for pick up, and I can not wait for that long nor should I have too because I booked this way in advance.
I asked for a upgrade multiple times to anything comfortable to the Focus or a size one but they denied me.
Short on time, I need to be at a meeting, I end up taking the COMPLETELY DIRTY FOCUS.
I AM NOT A HAPPY CUSTOMER AT ALL AND IT KIND OF RUINED MY WHOLE WEEKEND.
As I PAID CUSTOMER I should not have been treated that way nor should I had to pay to rent a completely dirty car.
9.2 Excellent
Compact
30 Jan 2017
Great car
Pros: Pickup / drop off was very quick & efficient. The car was very nice, a 2017 model, still in brand new condition.
Cons: The car total was a lot pricier than planned for. I think all the extra fees besides tax should be included in the daily charge.
2.0 Poor
Compact
28 Nov 2016
Pros: The price
Cons: I didn't get a car they wouldn't use my debit card
5.2 Okay
Full-size
1 Nov 2016
Too much drama
Pros: Staff at the counter was nice.
Cons: Before picking up my car, I called the local number to find out how much the deposit would be and whether they'd accept a debit card. Instead I got voice mail hell. The only human I could reach was a guy in swho said he worked for Avis and couldn't help me.
When I picked up car it was dirty on outside.
At the end, they charged me a $16 fuel penalty because they claimed the tank was only 7/8ths full. It was actually 8/8ths full. I had to go through all sorts of gyrations to get that off my bill.
Way too much trouble for the money.
10.0 Excellent
Economy
24 Oct 2016
Pros: Very easy to drop off and be on your way!
8.4 Excellent
Compact
6 Oct 2016
Not Bad 8.5
Pros: Dodge Caravan was a great ride, got 24MPG on 300 mostly-highway miles. Check-in was quick. Quick and easy access to BNA airport. Friendly and helpful staff.
Cons: Minivans are priced lower than econoboxes. Taxes and fees make BNA airport rentals quite pricey. Budget tried to give me a E150-based passenger van in which I could have transported a boy scout troop, before I complained - after which they found the Caravan. I had to beg them for a map.
2.0 Poor
Intermediate
23 Jul 2016
Cons: rate changed by $500. I did not rent the car
10.0 Excellent
Compact
16 Jul 2016
Great service
Pros: Location comvenience, friendly employees, accommodating service.
Cons: Car had 40 K miles. Should be newer models.
10.0 Excellent
Economy
14 Jun 2016
Pros: Really easy to switch cards during payment.
8.0 Good
Compact
11 Jun 2016
Great Memorial Holiday Deal
Pros: The weekend rate for an economy car in Nashville TN was great. In and out in less than 20 minutes.
8.0 Good
Full-size
13 Apr 2016
Good deal
Pros: Easy to find best price
10.0 Excellent
SUV
12 Apr 2016
Wonderful!
Pros: New car that cost less than other rental car companies! Great experience picking up and dropping off!
Cons: No complaints
10.0 Excellent
Compact
2 Apr 2016
Great service, painless process, very inexpensive
Pros: Price was low, exactly what it was when I booked online and we were in and out of the rental office quickly
Cons: Overall there was nothing I wasn't satisfied with
10.0 Excellent
Standard
23 Feb 2016
Pros: Great value for a weekend car rental.
No hassle or add-ons.
10.0 Excellent
Economy
6 Jan 2016
Pros: Great Customer service
Cons: nothing
3.2 Mediocre
Compact
8 Dec 2015
Cons: staff was incredibly unhelpful and not accommodating; had to rent a mini-van even though I reserved an economy car because all were out
10.0 Excellent
Economy
18 Nov 2015
Same as above
Pros: Everything
Cons: Nothing
7.6 Good
Economy
12 Nov 2015
Deceptive Upgrade Switch
Cons: The agent asked me if I would like a roomy Corolla or Sentra. I said "the Corolla is fine." Upon signing, my bill went from the quoted $133 to $240. I questioned the increase and was told "the difference is the upgrade you requested." How is answering a question about a vehicle preference an upgrade. HIGHLY deceptive. I declined and got the $133 as promised. So sad.
9.6 Excellent
Economy
10 Nov 2015
Pros: Friendly workers...quick pickup and return. Reasonable price
7.6 Good
Economy
21 Oct 2015
Pros: Great gas mileage and the company allowed me to do a one way at a reasonable cost.
Cons: When I booked with Kayak it seems that the rate was set even though I picked up the car late and dropped it off early. Would have liked more flexibility.
10.0 Excellent
Full-size
20 Oct 2015
Good experience
Pros: Very fast pickup and drop off.
6.0 Okay
Minivan
12 Oct 2015
Cons: We reserved a minivan but a small suv instead on the pick up day. The suv was small and no roof rack so we have to leave lot of stuff behind on our trip. Total let down