2.0
many hidden fees plus an insane charge for gas which unfortunately I had to pay because I was late to the airport due to traffic and couldn't refuel. I won't be using Avis ever againReviewed 26 Nov. 2023
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2.0
Horrible check in .long wait / system not working properly will not use againReviewed 17 Oct. 2023
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2.0
First reservation never happened, could have been a Kayak issue, but showed up and had no car. Had to book another car. After turning in the car, I have not been invoiced and I am having to chase Avis to "Close out the rental"Reviewed 16 Oct. 2023
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8.0
Pros:Friendly staff, very clean carCons:Hidden expenses when you book are ridiculous. Was originally to pay 500 when I booked online. Card was charged over 1000 when I picked up.Reviewed 1 Jun. 2021
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2.0
Pros:NoCons:Tried to add one day to the itinerary, they wanted to charge me an extra $300. For just one 3xtra dayReviewed 12 May 2021
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4.0
Pros:Pick-up was a nightmare. Location: 4664 West Gandy Blvd. Suite 2, Tampa, FL 33611 This is a privately owned location and the proprietor IS running a racket. I was dropped off by a relative to pick up my vehicle. I observed the attendant telling the customers ahead of me that he was out of stock on the car they had booked and so they would have to upgrade to a different model vehicle. When it came to be my time, he tried the same thing, claiming he was out of the economy car that I had reserved online through the booking system. I told him I could not afford to upgrade, nor is it the customer's fault that he was out of the proper vehicles as he "claimed." I also saw a car outside that was the make and model which I was supposed to get, so he was obviously withholding. I called AVIS. They said I could try elsewhere and they'd reimburse me if the charge was less. I booked through Enterprise just in case. Little did I know Enterprise was a quarter of the mile down the road. The attendant at AVIS should have had the courtesy to tell me. Stranded, I waited. The attendant took his time with other customers. I WAITED 2.5 HOURS for him to give me the vehicle that was sitting in the front parking lot! I HAD TO ASK HIM WHO IT WAS FOR -- he said someone had prepaid and was supposed to pick it up before he closed at 2:00 p.m. It was a Saturday so he closed early. First of all, the customer who is present is always served, not some person who "might" show up. Also, I saw him scam a young couple who came in to pick up their reservation. He told them he was out of the car they had booked and they needed to upgrade! I nice additional 200 dollars or more. He should have comped the upgrade. The customer is NEVER penalized because the company runs out of cars (which was a lie). This service is terrible. Again, I witnessed the owner pull this scam on four different customers. He didn't want to give me the car because he knew I'd gotten a good deal and I was holding my ground. At one point he became condescending when I told him that I'd been waiting 2.5 hours and to wait on me instead of taking another customer. He ignored me! I then asked, "Why are you ignoring me?!" He then said, "You're the one who wouldn't upgrade!" I told him I shouldn't have to; that it wasn't ethical. I insisted I get the car that was waiting outside. He was not happy. He gave it to me completely dirty. It hadn't been vacuumed or sanitized. I took pictures. Send in a secret shopper to see what he is pulling. FYI: He loves to talk and comes across as friendly--it's an act! He needs to be reported because it is not fair to customers or AVIS/BUDGET.Cons:An honest owner.Reviewed 6 May 2021
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10.0
Pros:yes and yesReviewed 3 May 2021
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10.0
Pros:Friendly serviceCons:Car had slight maintenance issuesReviewed 21 Apr. 2021
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2.0
Pros:Nothing, no customer service AT ALL!!!!!!!! It was wrong location pick up instead at the Tampa airport, the airport AVIS rep offer me the same car for the DOUBLE PRICE!!!! When I went to the pick up location, spend $40.00 on Uber, who is going to compensate my inconvenience?, the location was closed. When I called the next day, the service rep told me that car was not available and hang up the phone. Will NEVER use your service in the future and posted the same response on all the social media. Your service is horrible and the worth it could be.Cons:Provide the customer service and about customers.Reviewed 18 Apr. 2021
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2.0
Pros:Yes, but charged 150 extra for additional 2.5 hours. I was stuck in traffic..Cons:Never rent from Budget.Reviewed 18 Apr. 2021
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10.0
Pros:Very friendly staff at drop off and pick upCons:The car had dents in it that no one discussed and I was afraid I would be blamed.Reviewed 18 Apr. 2021
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6.0
Pros:Staff was good the wait was very longCons:Price way too high!Reviewed 17 Apr. 2021
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