Find reviews that mention:
8.0
i was surprised by additional charges at pick-up. i would have gotten a better rate booking directly with budget.Reviewed 11 Jul. 2022
review from![kayak]()
8.0
Pick up at counter took 30 minutes. The man was nice but they needed more people.Reviewed 15 Jun. 2022
review from![kayak]()
8.0
. Long wait at Albuquerque airport for pickup of car as counter was understaffed. However once we got to the counter, agent was very helpful and efficient. .Reviewed 19 May 2022
review from![kayak]()
10.0
The rental car agent at Albuquerque Sunport Airport Car Rental, Budget was friendly and helpful. Excellent customer service. (Unfortunately, we don't remember her name. She had the last shift that ended at midnight.)Reviewed 16 May 2022
review from![kayak]()
10.0
The pick up and drop off were very easy and accommodating. The shuttle to and from the airport, even at 4am, was great!Reviewed 9 May 2022
review from![kayak]()
6.0
To have refundable option! W travel delays and cancellations that is a MUSTReviewed 24 Jan. 2022
review from![kayak]()
10.0
Jetta’s do not have iPhone power sources but a wonderful young women who worked for budget in the parking lot was able to get me an adapter from the lost and found. Person at counter should have known this about the Jetta.Reviewed 19 Dec. 2021
review from![kayak]()
2.0
Once on the road, I realized the car they assigned to me had a faulty speed limit cap of 65 miles an hour. The agent could not figure out how to disable the limit remotely, requiring me to turn around and drive 35 minutes back to the agency, which cost me a total of 2 hours in travel time, and I missed the event I had planned my trip around. A huge inconvenience and the experience caused emotional distress. Never rent from Kayak or Avis.Reviewed 29 Nov. 2021
review from![kayak]()
3.9
We had an issue with a tire on the vehicle and had to return to the airport to exchange the vehicle which took a lot longer than it should have because we were not given proper instructions on what to do.Reviewed 13 Oct. 2021
review from![kayak]()
5.9
The pickup process is incredibly slow…Reviewed 28 Sep. 2021
review from![kayak]()
10.0
Helpful, friendly staff. Easy, thorough chech-in process. Car was exactly what I needed and what I had paid for. Thank you!Reviewed 2 Aug. 2021
review from![kayak]()
1.9
The line was 8-10 people when I got there at 9 p.m. After learning I would have to go to the back of the like again after having to clarify something with Priceline, the guy told me, and I quote: “deal with it.”Reviewed 27 Jul. 2021
review from![kayak]()