Find reviews that mention:
2.0
Pros:Nothing.Cons:The bar is low here. What could have been better would have been a single Budget employee or two, to be at the Newark airport, to check-in and process the car rental reservation I made, as well as the 40+ people in line, who were waiting over an hour for someone to show up! Budget corporate was no help either.Reviewed 21 Jun. 2021
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6.0
Pros:Drop off was breezeCons:Cleaner vehicle and faster pick upReviewed 16 May 2021
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10.0
Pros:Super friendly staff and very easy transactionCons:Everything was fine …no complains hereReviewed 6 May 2021
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2.0
Pros:Dropping off the carCons:Cleanliness of the car. It was disgusting. I’m very disappointed.Reviewed 27 Apr. 2021
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2.0
Pros:Car was not maintain well, it was shaky once you about 60 mile per hour and it was new car & has 23k mile on it. Budget car rent don’t keep maintenance the car. Apart of all staff are so rude and it is second time to me but I don’t have choice to pick up car because it was emergency, I wouldn’t use budget in future as car rental.Cons:First of all Need to educate staff and how to behavior with customer. Staff are so rude and helpless.Reviewed 13 Apr. 2021
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4.0
Pros:Clean CarCons:Our car wasn't parked in the spot given to us. No people or easy to spot signage for drop off.Reviewed 13 Apr. 2021
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4.0
Pros:Ease of booking and returning carCons:Car I received was not great. After dropping car off, was very confusing how to leave parking lot and return to where my ride home is. Had to walk out through the entrance that you literally drive a car through to leave and walk a long distanceReviewed 11 Apr. 2021
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2.0
Pros:Not muchCons:Had to wait 45 min in line to pick up vehicle, was only the 3rd person in line. They didn't have a vehicle ready for me so had to wait a while for that. I chose and paid for a FULL SIZE SUV and they gave me a compact SUV. When I called Budget customer service they told me I was wrong, it was the correct vehicle class. Its not. Budget lies. The vehicle (Chevy Equinox) is a BAD vehicle. Terrible performance and unsafe due to visibility. The wipers were not in working condition and we had to drive an hour through NYC at night through a rain storm. The tire pressure was not correct or there was a slow leak, didn't have time to figure it out. Returning the vehicle was a terrible experience and the Newark Airport desk staff was rude and totally unhelpful. I will never ever choose budget again.Reviewed 19 Jan. 2021
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6.0
Pros:The person was not very friendly when I picked up the car. Drop off, I was told to "just leave it" in the parking lot.Cons:I made the reservation on line and the cost when I picked up the car was almost $300 more than what was quoted. It would have been helpful to have all of the fee information up front so there was no sticker shock when I picked up the car. The cost for three days equaled two car payments!Reviewed 17 Nov. 2020
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2.0
Cons:I got charged twice for the same rental and now can't bet a hold of anyone to fix thisReviewed 12 Sep. 2020
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7.6
Pros:Great car and easy drop-off.Cons:frustrating pick-up and customer service experience.Reviewed 6 Sep. 2020
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5.6
Pros:The process didn’t take long and it wasn’t a hassleCons:The price of the rental was outrageousReviewed 24 Aug. 2020
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