2.0
Hertz had a very very old car. 64K miles on the car. Feels like I rented a someone else's old car that they borrowed me for a day. Not a good experience at all. Thumbs downReviewed 7 Sep. 2023
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10.0
Service & staff were friendly & helpful, need another person to help out at the front desk.Reviewed 23 Aug. 2023
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10.0
It was honestly easy. I was very happy with this experience. Just getting to the Hertz location was difficult as I was not already in the airport. There was only the hiccup of no cars where I was told to choose a car from. I choose a Corolla that fit the car class I rented. Honestly a great experience overall.Reviewed 14 Aug. 2023
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2.0
No cars available at scheduled pick up time at Newark, NJ airport. Line of angry customers waiting angry because there was no communication from the agents when a car would be available, agent had no idea who had gotten there first or if there was even enough cars for everyone. Once I finally got my car the line to check out of the gate was 20 cars long and no attendant in sight. Waited 30 minutes to get out of the lot. When returning the car at BWI airport I requested a receipt from the agent and he refused, he said he would email the receipt but never did and I still have not received it.Reviewed 22 Jul. 2023
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2.0
I made a one way reservation from EWR to Boston and when I went to pick up the car they had no inventory.Reviewed 17 Jul. 2023
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10.0
very easy and plesantReviewed 12 Jun. 2023
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2.0
Be carful to accept upgrade, front desk will pass you with large amounts without clear knowledge of you. Then when you realised that you pay 3 times what you supposed to pay they will respond to you: you have Signed.. disappointed, but it is your faults not read before pick pen!Reviewed 14 Apr. 2023
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8.0
Newark International Airport is no sparkling new facility. The rental car locations require using the airport train system, and signage to find it isn't all that visible. The Hertz location there pretty much matches the whole airport itself, but considering we booked last-minute, arrived late, and very late at night, the counter agent was pleasant and helpful, making our experience as good as it could be. 👍Reviewed 5 Apr. 2023
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2.0
They charge me for insurance without my consent and refused to reimburse me afterward. Very disappointed and unprofessional.Reviewed 25 Feb. 2023
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2.0
Car was great . Customer service was horribleReviewed 12 Jan. 2023
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2.0
extra charges I dont understandReviewed 3 Sep. 2022
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6.0
I am not at all satisfied with the rental experience on your site! I found the experience unprofessional. First of all, the car was very small, not even two carry-on bags in the trunk. It said on the website that the car could be that choice or an equivalent model, but ours was clearly an inferior model. Why is it not possible to choose the model? It is important because there is a risk of theft if you leave the car parked with the suitcases in the back seat. Secondly, at the time of pick up I found myself still having to pay a lot of money for: - insurance (which I had already paid with Allianz suggested by your site. At the time of pick up they told me that it was not enough and they recommended another one) - add a second driver (it was not specified on the site that only one person could drive). I had decided to rent a car because it was a cheaper option, but If I had known I would have travelled by plane. I would have preferred to have the final price when I booked on your site!!!!Reviewed 26 Jul. 2022
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