Reviews for Budget in Oakland
- All reviews 100%
Based on 96 reviews
8 Sep 2017
28 Aug 2017
Great return service but shuttle driver needs attention!
Pros: Quick, easy dropoff. The young lady that helped me was very nice and helpful. Dropoff literally took 2 minutes!
Cons: Had to wait about 10 minutes while shuttle bus driver got caught up on his text messages to go to airport. There were 3 shuttles at the return center by the time we left!!
22 Aug 2017
Pros: Comfort of the KIA Forte
21 Aug 2017
A Pathetic Travel & Customer Service Experience.
Cons: Even when you pre-pay in advance, getting a car from Budget at OAK, let alone the type that you ordered, seems impossible. We were made to wait over 90 miutes for a car we had reserved in advance and were then finally escorted to a tiny compact car (while my husband was in a walking boot with a knee scooter after surgery and I am pregnant hauling three bags, mind you) when we'd reserved and paid for a full size. We were ignored by every employee in the vicinity until my husband lost his temper and demanded a different car. They finally gave us something slightly larger but it was filthy and reeked of cigarette and weed smoke. We took the car anyway out of desperation - as it was, we missed three reservations due to the delay. The worst was the attitude - even after we called customer service to share our experience, we received no apology or offer for any kind of compensation. A really pathetic experience that honestly ruined the beginning of a short trip.
12 Aug 2017
Pickup and Drop off each had their issues
Pros: Car was problem free and rode nice
Cons: The line in Oakland to pickup was bordering on unbearable as I almost jumped off the line to go to another vendor. On the return, I brought it in the night before my scheduled date to save time going to the airport. Later I look at my bill and they hit me with a $70 fee for doing so. I called and they did reverse it but still felt kind of scammy.
9 Aug 2017
Cons: Rental agent could have been more forthcoming regarding the toll policy in CA - I was planning to pay cash as I went but that is not possible in CA (which I did not know) now I will be charged the daily toll fee plus other surcharges
25 Jul 2017
Cons: Price charge was different than my reservation
25 Jul 2017
Pros: The car was good.
Cons: I don't like that customer service always has trouble quoting the exact dollar amount. Every car rental is always off by $5-$15. It's annoying
18 Jul 2017
Pros: They made a mistake and gave us the wrong car at the first rental car pickup, but then they were nice enough to make it up free of charge at the second pickup location.
Cons: The first pickup location (the original), did not have any compact cars, only trucks and SUV's, which we did not want at all. So we had to take part of a day from our vacation replacing the car, which took a few hours and some very unhelpful people at the national budget phone line (when I called, I couldn't talk to any local representatives, only national and they did not seem to understand my request). The car we finally got was also not great at accelerating, which made entering the freeway a little hard every time we tried.
9 Jul 2017
45 min wait to pick up car
Pros: My one-way rental was cheaper at Budget than anywhere else and I had no issues with the car itself.
Cons: The Budget desk at Oakland airport was understaffed and behind schedule. Standing in line for 45+ minutes while the agent tries to upsell everyone one at a time is not worth the money I saved.
5 Jul 2017
Pros: The car was in very condition and was inspected for prior damage before we left the lot.
Cons: The Budget rental counter was closed when we arrived at Monterey airport. There were no remaining spaces designated for parking the car we were dropping off and very little direction about how to drop off the car after hours.
28 Jun 2017
Pros: The mazda suv's radio and audio system was confusing and almost unusable. we had a really long wait to get the car. tho drop off was not a problem at all.
27 Jun 2017
Horrible waiting time
Pros: The car and the staff and the price
Cons: Everyone got there that day had to wait in line for 2 hours to get to the counter.
26 Jun 2017
Excessive wait apathetic service
Cons: Fastbreak signage
8 May 2017
Quick and easy
Pros: I was in and out very quickly. Saved money vs parking at airport for a week.
9 Apr 2017
Terrible customer service!
Cons: Budget didn't honor the price of the reservation, is charging us double the rate quoted in the booking. When we tried to correct the error, we've been given the run-around. We've been given 5 different customer service numbers to call and still haven't reached a representative to help sort out the issue. The staff and manager we've talked to say they can't do anything, we have to reach customer service, who won't answer the phone or emails. Plus, a part fell off the car on the highway, which I'm sure they'll charge us for too. I will never rent from Budget again!
4 Apr 2017
Pros: Car worked well and clean but smelled of prior smoke...
Cons: On pickup put in dodge challenger... not what I wanted...complained and got a Hyundai Sonata that I liked...
22 Mar 2017
Poor pickup experience, and unnecessary extra car
Pros: Pick-up truck instead of an economy car
Cons: There were no car available at pick up (Oakland airport). All lot of customers were forced to wait indefinitely, becsuse their/our car were not ready. Theo only customers that left the Budget counter accepted a paid upgrade. In the end, the attendant offered to give us a pick up truck, so eventually off we went.
20 Feb 2017
Pros: I got a car
Cons: It took 40 minutes to get a car, and by the time I got the car, it was pouring rain. There was no one there to help find the car, which was in an open parking lot. I had to try to find the numbers on the asphalt in the rain - challenging to say the least.
31 Jan 2017
Pros: Well first off I reserved a standard car to go up to the snow. But when I got there the guy sold me the truck that I'm in now very disappointing. Not only did the car run bad but it was more than twice but you money as the one I picked at first. The guy at the counter talk so fast I didn't understand him the next thing I knew I was signing by signature and sealing the deal. I will never rip with budget again now I'm out $250 I did not have after going on a ski trip with my kids.
17 Jan 2017
Logistical nightmare, cost me money
Pros: Courteous and well-intentioned staff, good car. I'd originally booked a car for pickup on Webster St. in Oakland and dropoff at SFO but they were able to change the dropoff to Webster St. in Oakland for me, which I appreciated.
Cons: I'd informed the counter at the time of pickup that I intended to drop the car off the next day. The counter failed to inform me that, due to the MLK holiday (Jan 16), the dropoff site at Webster St would close early, at 1pm. The site was closed when I arrived at 2:30pm, with a homemade sign on the door noting the early holiday closing hour. After a long call with several agents on the phone, they told me I'd need to drop the car off at Oakland airport. I spent about an hour in traffic and $20 on a taxi because the desk failed to inform me that I needed to have the car back by 1pm on Jan 16.
15 Jan 2017
Pros: Efficient pick-up. Courteous customer service. Excellent car condition.
9 Jan 2017
Pros: Easy pick up and drop off
Cons: We did not know about additional fee for using fast track (toll roads) before we were billed.
28 Dec 2016
Elk Grove store is disappointing
Pros: Drop off was easy and fast. The guy was nice and friendly.
24 Dec 2016
Nissan Altima good car for long distance driving
Pros: Pretty good gas miliage, car was clean, and comfortable. Also, Budget staff were polite and helpful.
Cons: Originally booked at Hayward, but that Budget ran out of cars so we ended up going to Oakland Airport to pick it up, where we charged $10 airport fee. We talked to the Hayward site and hopefully by the time I get my credit card statement Budget will have adjusted my total fee. Also, they should have more people working at pick up at airports the days prior to major holidays.
29 Nov 2016
Cons: We had to pay a $45 undisclosed "agency" fee and other fees. The car was advertised @ $381 but it ended up costing $551! Ripoff.
9 Nov 2016
Small change huge price
Pros: Ease of reserving.
Cons: 1 day change and they tried to charge me $150 more. Literally 12hr late picking up the rental due to a flight hiccup. I chose to use a different car rental company. The customer service rep over the phone, and at the desk were both worthless, and none of them would let me speak to a supervisor. So I went elsewhere.
14 Oct 2016
Got random unexplained chargd
Cons: I received an unexplained $8.95 charge from budget on october 10th 8 days after I returned the vehicle. This needs to be refunded immediately!
19 Sep 2016
Budget computers were all not working
Pros: They could not rent me a car
24 Aug 2016
Cons: Base rate was $60 higher than online quote. 40%!
17 Jul 2016
This Ford Focus was a very nice car.
Pros: FIrst, its bright blue color made it easy to find anywhere. It had lots of pep. It was very comfortable. I averaged 35 mpg.
5 Jul 2016
Poorly prepared for Hiday weekend
Pros: The mini-van was comfortable to ride and great on mileage. It sucks that it wasn't what I reserved.
Cons: I reserved a full size SUV and I was initially given a Pathfinder. The interior front seats had white stains on them. The passenger door had soda stains on it. I complained and they took the car to clean it. It came back wet from a car wash? Interior was untouched and still dirty. Only after I pointed out that it still wasn't clean and asked for a second time to get a different car, did I get a Toyota Sienna mini-van. Disappointed by the presentations of their available fleet on a major holiday weekend (4th of July). For the price I was charged, I was expecting more from Budet.
4 Jul 2016
Cons: The complexity of the controls.
4 Jul 2016
7 Jun 2016
Pros: Car was good and no problems
Cons: The pick up was over 2hrs and the staff didn't seem to know what to do with the booking. We were misinformed with renting a better car - the cost did not include taxes and so subsequently we couldn't afford that car. If we'd been better informed from the start, we wouldn't have needed to waste 2hr of our holiday.
2 Jun 2016
Watch out for early delivery fees
Pros: When I didn't get a hatch, I went back to the desk and they switched me out in no time.
Cons: I was supposed to drop it off on Tuesday at 8AM. But since I had the time, I dropped it off at 10PM on Monday. As it turns out, with the booking through Kayak, early drop offs incur a penalty of $300! More than the rental itself! The agent explained it to me and proceeded to correct my bill. So check your bill, and confirm whether you can return it early.
30 May 2016
Cons: Couldn't directly reach the rental site. Got soaked for a few extra bucks because they didn't have the right size car.
1 May 2016
Took 45 minures to get a car
Cons: The lines were long and there were only two agents and it took too long
23 Feb 2016
Pick-Up was a nightmare
Cons: Poorly staffed pick-up counter. Budget only had one person, at times two, working at the time of pick-up. Had to wait close to two hours. Not even a simple "Sorry about the wait" was given. Will not deal with them again.
22 Feb 2016
Cons: I was charges $30 more in taxes and fees than the confirmation.
21 Feb 2016
Pros: Car met all the above
17 Feb 2016
Good price. Bad service.
Pros: The price I paid and the cleanliness and quality of the vehicle.
Cons: Took 2 hours to rent the vehicle and I am a RapidRez member. Received wrong vehicle the first time and had to wait back in line to get correct one.
29 Dec 2015
Pros: The car was new and fun to drive
Cons: Immediately after dropping off my car I noticed j left my house keys attached to the rental key. I was told I have to come back during the day. I have called and showed up and asked about my keys and no one has responded to me. It's been a little over a week
28 Nov 2015
great service, nice car
Pros: We rented a minivan and it came with all the features (automatic doors and trunk, dvd player). We even got the option to pick what kind of minivan we wanted. They were helpful and accommodating and it was a painless process. nice, clean car. cheap rental. a+ by everyone at budget involved. Thanks!!
Cons: a little long at check in...
22 Nov 2015
Cons: They charged me twice and they charged me more than the promised estimated total cost.
7 Nov 2015
Oakland agent a Gem
Pros: The agent at the Oakland facility was warm, receptive, and sympathetic to my plight. She encourage me to call the Santa Rosa airport facility and speak to the manager directly to ensure my refund.