Reviews for Thrifty in Oakland
- All reviews 100%
24 Jul 2017
Pros: Very fast pickup and dropoff. I returned it about a half hour late and the fee was reasonable ($4).
Cons: No cruise control. I've had cheaper rentals than this one for a 3 day weekend but the price was fair.
19 Jul 2017
Cons: Rental was cancelled because they don't take debit card from local residents unless you're a passenger.
11 Jun 2017
Overall a great rental experience
Pros: Quality car, efficient and friendly vehicle pick up at PDX and drop off at OAK.
Cons: My flight into PDX was significantly delayed (6+ hours delayed), which impacted the timing of my rental car pick up. When I called Thrifty to let them know about my flight delay the agent told me that my rental cost would change due to my pick up now being June 1st rather than May 31st. The rate was going to increase by $400 despite the circumstances being out of my control. The agent had to get her supervisor's approval before honoring my original rate. This added unnecessary stress to an already stressful situation.
8 Jun 2017
Bad all around
Cons: They didn't have the car category we reserved when we arrived. It took 45 minutes for them to find keys to another car to give us. That car had nonstop issues from the minute we started driving and we had to keep pulling into service stations. We tried calling in for customer service 100 times and they kept passing us around and then dropping the call. They charged us even more than we originally made the reservation for. When we returned the car they said they weren't allowed to alter the charges and we would have to keep trying to call in. Terrible. Never using Thrifty again.