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2.0
My c bc old accidently booked this trip. I immediately called kayak and fox the car rental company. Neither would cancel or let me reschedule. I wasn't even in the the state and it just ended up being wasted money. I feel like i was robbed.Reviewed 10 May 2023
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10.0
Good experienceReviewed 3 May 2023
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2.0
They did not honor the reservation- they had no cars even though we were pre-paid and confirmed. I had to scramble and rent from a different counter for a much higher price.Reviewed 11 Apr. 2023
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2.0
The car they gave me was in ratty condition, including being out-of-alignment and pick-marked with dents & scratches. MOST IMPORTANT: They stressed that I return the car with a full tank of gas (which is normal), but they didn’t warn me that the nearest gas station is a well-known target for robbers. I had approx. $5,000 worth of personal belongs stolen in a smash & grab at that gas station, and, when I reported it to Fox, they said, “Yeah. We know that’s a bad spot.” What? They couldn’t’ve warned me? Not only did I lose my stuff, I could’ve been badly hurt or killed.Reviewed 24 Jan. 2023
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4.0
The car was in poor shape, bordering on dangerous.Reviewed 10 Jan. 2023
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10.0
Both in Oakland and Ontario, your staff was very polite, professional, and helpful.Reviewed 15 Dec. 2022
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10.0
Excellent help. Nothing could have done betterReviewed 12 Nov. 2022
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10.0
The line took forever, but it may have just been an especially busy time!Reviewed 28 May 2022
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6.0
The car was great, no complaints. And the lady at the pick up counter went out of her way to make sure everything was right- kudo's to her. My one issue was when I called to ask about shuttles returning to the airport from the Car Rental Center about a mile and a half away. We had an early flight (5:40 am) and I was told the shuttle didn't start until 6:00 am. This didn't seem logical, I couldn't see you doing that to your customers, but he insisted. That means I could drop off the car and put the key in the drop box, but have no way to get to the airport in time for my flight without taking a taxi, Uber, or Lyft??? I suppose I could walk it through Oakland, CA at night, with one of the highest crime rates in the country. I wouldn't look like a target at all to the gang bangers in my cowboy hat and boots, dragging a suitcase, with my wife and daughter trailing behind dragging theirs... I'm sure we'd blend right in. Thankfully, he was wrong- the shuttle did run as logic would dictate. But he had me in panic mode scrambling for options. May I suggest updated training and reference materials. I was ready to blackball Fox Rentals from all my future business and personal travel.Reviewed 2 May 2022
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6.0
Customer service at the desk leaves a lot to be desired. The people in the lot however were really niceReviewed 24 Apr. 2022
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6.0
No cumplieron con lo que ofrecieron, un sub estándar y me querían entregar un sub pequeño, para hacer el cambio tuve que pagar más, pero en su publicidad eran claros en decir que el precio que yo estaba pagando esta por un sub grande, luego fui clara en pedir un gps y la persona me dijo que si, tuvimos que regresar tres veces a la oficina, primero porque no correspondía el suyo, segundo porque no tenia gps, y tercero porque no estaba el gos donde nos indicaron, nos demoraron mucho. No nos gusto el servicio ya que no fue lo publicitado.Reviewed 16 Apr. 2022
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10.0
No frills. Smaller line than other agencies. Cheaper cost. Good experienceReviewed 4 Apr. 2022
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